Resume for James D.Hall (Jr Systems Admin-Senior Desktop Admin v3)
DavidHoltResume2015.docx
1. David K. Holt
5504 Karen Dr, Milton, FL 32583
Cell: (850) 737-1910
Email: afphotodad@gmail.com
OBJECTIVE: To plan, design, integrate and install Audiovisual and Video
Teleconference systems in support of Department of Defense and associate agencies
throughout the federal government.
EMPLOYMENT HISTORY:
VTC Support Tech Lead, Contractor 04/10 — Present
L-3 Communications National Security Solutions (NSS)
11955 Freedom Drive, Reston, VA 20190
Salaried Position: Flex 80 hours/pay period
Supervisor: Terry Porter (850) 884-3030, may be contacted
Clearance: Department of Defense, Secret Clearance, December 2010
Serves as the Video Teleconference (VTC) Team Lead at AFSOC in support of the
USSOCOM Information Technology Enterprise Contract (SITEC) for Distributed
Computing. Supervises five personnel on this team; together, they maintain both fixed and
portable VTC suites and all system elements (e.g., video cameras, all projection screens,
speakers, control consoles, control software), including initial installation, connection, and
configuration. In addition, the team is responsible for day-to-day setup, scheduling and
operational assistance for conducting video teleconferences as requested by AFSOC
personnel.
Develops reports, metrics and procedures in support of the SITEC SLA requirements for
VTC Support. Ensures standard operating procedures are in place that align with ITIL
standards and escalation processes with other SITEC towers. Ensures equipment listings
align with the Configuration Management Data Base (CMDB) and maintains accuracy for
reporting.
Work closelywith AFSOC Real Time Services Program Manager to accomplish site
surveys, maintenance, upgrades and expansion of Video Teleconference support within
AFSOC. This includes submitting program requirements for new equipment and
warranty/licensing upgrades/renewals to Program manager for authorization and funding. In
addition, he coordinates the installation of VTC equipment at geographically separated
AFSOC units with other host base organizations.
2. Under my direction our team provides streamline scheduling processes, installation
guidance, and coordinated support for Global Video Services (DISA) VTCs and
Classified VTC services within SOCOM’s SIE; both unclassified and classified
scheduling/facilitation to Three Star General Officer level effort. I have also coordinated
the facilitation of A/V tech installs from NAVAIR and third party vendors to ensure all
necessary requirements are in place for rapid turnover/completion of systems.
I am also responsible for the design, development, implementation, and analysis of audio
and video networks and associated equipment; perform equipment engineering, design
evaluations and development of a wide range of audio and video products for AFSOC
and tenant organizations.
I provide advanced troubleshooting of Crestron and AMX control systems and all A/V
components; coordinate RMA’s, load code updates and provide Tier II /Tier III level
support between host and equipment installation/repair.
Network Help Desk Lead, Contractor 11/07 — 03/10
L-3 Communications National Security Solutions (NSS)
11955 Freedom Drive, Reston, VA 20190
Salaried Position: Flex 80 hours/pay period
Supervisor: Kevin Stamm, may be contacted (can provide number as needed)
Clearance: Department of Defense, Secret Clearance
Supervised a 24X7X365 customer support organization. Interfaced directly with
supported end-users to provide advanced hardware, software, network, and applications
problem resolution. Is an expert with industry standard desktop operating systems and
office automation software suites. Experienced scheduler. Managed internal problem
escalation procedures and software tools. Maintained a continuity document. Provided
oversight and leadership to three customer support teams: 1) Service Desk, 2) Desktop
Support team, and 3) an IT trainer. Performed as the Incident Manager and SME
activities on the Problem Management Board; interacted closely with the Configuration
Management (CM) community; analyzed team productivity, incident load and produced
weekly and monthly metrics reports; other tasks and activities as directed. Coordinated
with peers and senior management. Worked closelywith the military customer to ensure
network issues/reports are clearly identified and the status is clearly communicated.
Air Force Photographic Specialist/Manager, 10/86 — 11/07
Various Locations Worldwide
Highest Rank Achieved: E-7, Master Sergeant, USAF
Clearance: Department of Defense, Secret Clearance
Performed Combat Camera Duties in documentation of war time activities in Operation
Iraqi Freedom. Daily management of Audio Visual Resources to include Graphics, photo
and Video support of Air Force base level support.
3. Led local team to test Air Force initial digital photography capabilities during infancy of
digial photography. Beta testedseveral versions of Adobe Photoshop and led analysis of
processes and procedures for test project/
Was hand selectedas one of five DoD instructors for Stand up of Advanced Electronic
Imaging Course for DoD A/V schoolhouse located at Ft Meade, MD. Taught advanced
photo, graphics and video technics; developed course material and instructional guides.
Taught courses for interactive multimedia, web design and color management.
Air Force Flight Simulator Specialist, 5/84 — 10/86
Various Locations
Highest Rank Achieved: E-4, USAF
Clearance: Department of Defense, Secret Clearance
Performed preflight checks, periodic inspections, post flight checks and maintenance on
T-38 Flight Simulator system. Responsibilities included all electronics, electro
mechanical, hydraulic, pneumatic and generator systems repair.
Utilized advanced electronics training to routinely repair items to keep systems
functional. Received both advanced electronics training and high reliability solder
courses during this period.
Was selectedto ‘crew chief’ one of three systems as an E-3; a selectionreserved for E-5
and higher.
EDUCATION:
Western International University 2009-2011
IT Program GPA: 3.89/4.0
TRAINING:
AF Senior NCO Academy
AF NCO Academy
Advanced Electronic Imaging Course
Advanced Photographic Color Course
Introduction and Advanced DOS
Center for Creative Imaging – KODAK Digital Imaging Course
CERTIFICATIONS:
Crestron DM Certified Engineer -4K
Creston DM Certified Designer -4K
AMX Certified Engineers Course
4. AMX Certified Designer
Vidyo Installation Course – Federal Build
Cisco TVS1 Course
ITIL V2
COMPUTER SKILLS:
PC and Macintosh Operating Systems, Microsoft Office, Outlook, SharePoint, Internet,
Adobe Photoshop, Adobe Suite,
VOLUNTEER EXPERIENCE:
Audio Engineer, 10/92 — Present
Volunteers in local church as audio engineer/technician. Responsible for set up,
operation and tear down of each service/special event or community support. Has
provided direct support of several kids productions with full audio, video and lighting.
Acting alternate media producer for church events.