1. Anthony W. Sewell, Jr.
VRA, VEOA, Schedule A
202-621-3113
4134 6th
St. SE, #2
Washington, DC 20032 Anthony-sewell@hotmail.com
Education
Bowie StateUniversity,
Bowie, MD
MS Certification Program
Technical / Occupational
Certificate, 2002
Computer Learning Center,
Alexandria, VA
Computer Electronic
Technology (Maj) /
System Admin (Min)
Technical / Occupational
Certificate 10/1996
GPA: 3.33 (of 4.00)
Credits Earned: 50
Courses / Certificates
▪MS Certification Program
▪MCP/MCSE Certification
▪MS Professional, Servers
▪Directory Services
Administration
▪Designing Directory
Services Infrastructure
▪Network Infrastructure
Design
▪Configuring Exchange
Server
▪Implementing / Managing
Exchange Server
▪Hardware/Software
maintenance
▪Network Protocols/
Topologies
Federal / Military
▪U.S. Army (OEF / OIF)
▪OPM / Smithsonian
Summary
Seasoned systems engineer with a near-20-year track record of
progressive success. Brings a well-rounded skill set, an eagerness to
learn, and an apply to apply effective, cutting-edge technologies.
Delivers technical experience and competencies enabling
organizations to fulfill their missions, his peers to succeed, and
managers to enthusiastically promote him to greater areas of
responsibility. Broad help-desk experience, including the initializing of
a user operating environment affecting over 4,500 users.
Professional Profile
 Passionate About Technology
 Focused attention to detail, proactively engaged in optimal system performance
 Produces system efficiencies in a variety of settings, in public / private sectors
 Regularly searches for beneficial uses of technology
 Zealous to maintain a high level of system / network availability
 Technical quality of work regularly exceeds expectations
 Broad Technical Competency
 Network engineering
 Security management
 Local networking / Internet
 Operations set-ups
 Systems administration
 Desktop support
 Help-desk services
 Network training
 Hardware maintenance
 Operating systems management
 System migration
 Documentation
 Help-Desk Services
 Direct, real-time user support, resolving all issues related to logins, printers, and connectivity
 Troubleshooting related to all client software and hardware issues
 Resolved / escalated help-desk tickets relating to server, network, and connectivity issues
 Maintained active directory user accounts (added / deleted / updated users)
 Resolved user-access issues, assigning appropriate rights / privileges
 Security Management: Data privacy applications, data backup / retrieval, antivirus software for
workstations / laptops / servers
 Networks & Internet: Network upgrades/maintenance, website maintenance, Adobe Flash® expert
 Operating system management: Performance monitoring, system reliability / enhancement,
application patching, system upgrades/backups (all Windows / MS-DOS OSs)
 User Operating Environment : Set up / installed hardware, software, patches, printers, and
operating systems (over 4,500 users)
 Documentation: Created detailed technical specifications, where appropriate; documented
network problems and resolutions for department reference
 Excellent Communication Skills: Conducts himself with a high degree of professionalism
among peers, managers, and clients
Highlights
Attributes
 Obsessed with the beneficial
applications of technology
 Broad technical competency
 Excellent diagnostic and
debugging skills
 Problem solver; promotes
efficient issue resolution
Experience
 18.5 yrsof progressive growth
 Broad help-deskskills and
experience
 Federal/ private sector

2. Sewell P a g e | 2
Examples of Effectiveness
Corporate
 Oversaw a major banking corporation’s technical development; managed the firm’s expansion, within its technical
environment, from under 100 employees to over 300
 Overhauled an existing workstation deployment system, resulting in a near doubling (85%) of its efficiency
 Installed / configured new LAN servers / workstations; provided technical support for executive-level staff
Federal
 Lead migration technician, creating new efficiencies related to day-to-day working tickets and hardware storage
 Developed processes for cannibalizing outdated hardware and for effective data retention (45-day minimum), until
users were fully adapted to new systems
 Reorganized stock room, facilitating more efficient location of hardware and helpdesk gear, as well as the staging of
equipment for laptops lent to DOE staff
 Created more effective physical storage processes, including newly developed physical containers for hardware
inventory, where often none were originally in place
 Applied proven methods found in the corporate world to the federal work environment
 Configured multi-function devices for a variety of client departments requiring scanner, fax, network printing
capabilities, as well as standard PC / monitor set-ups
Work History
Lead Technician, 9/2014 – 6/2015 Real Computer Solutions (Gaithersburg,MD) Contract:Office of Personnel Mgt.(OPM)
Comprehensive technical support to all OPM issues affecting plans, goals, and effectiveness. This included the
evaluation and (where necessary) the modification of standard technical operating practices, in order to meet the
complex challenges of hardware / software rollouts, imaging, standard configurations, anti-virus applications, patch
management, group policies, and program scripting. Also included:
 Technical oversight / support of computer migration services for enterprise IT infrastructure within a network
engineering framework
 High-level technical support for installed base of certified hardware / OS software, through the life of the system
 Delivered agency-wide recommendations on OS standards for new hardware / operating systems
 Developed / managed / directed systems configuration, capacity management and systems integration programs
related to implementation of new technology / modifications of existing technology for distributed HW / SW
 Provided training / technical guidance to junior members of the assigned team
 Prepared no-longer-serviceable equipment for disposal
 Managed / assisted with network security and virus prevention strategy
 Performed troubleshooting on software-and hardware-related issues
 Instructed staff on fundamentals of computer operation and retrieval / archiving of confidential information
 Provided real-time support to client computers; resolved all major issues related to logins / printers / connectivity
 Managed system admin, networking & hardware management / maintenance (Windows 7 environment)
 Provided customer support for planning / delivery of IT services, including receipt, acceptance, configuration,
installation, and movement of all personal computers / equipment

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Scheduler/Project Lead, 9/2013 – 4/2014 Info Structures,Inc.(Rockville,MD) Contract: Smithsonian
Full range of workstation and customer support. This included support for installation / configuration of
hardware/ software: troubleshooting / diagnosis / repair of systems hardware/software for operating systems
(Windows 7), in a network environment, as well as oversight / operational support (maintenance, system analysis,
troubleshooting) for all end-user hardware / software. Also included:
 Customer support in planning / delivery of IT services, including receipt, acceptance, configuration, installation,
and movement of all PCs and equipment
 Managed system administration, networking, and hardware management / maintenance
 Responded to customer requests for all IT-related issues, analyzed and evaluated issues, and tracked progress
of service restoration and relayed information to both customers and management
 Multi-lingual and textual hardware / software, desktops, peripheral devices, application software, internet, overall
computer communication systems, and protocols and networks
 Technical specialist for IT customer computer migration issues/problems
 Drafted documentation / tutorials instructing users how to connect and safely operate in the network environment
 Performed / managed regular system backups
 LAN management and troubleshooting assistance
Equipment Manager, 2/2002 – 6/2010 RS Information Systems Inc. (McLean,VA) Contract: OPM
Technical support for all levels of OPM’s IT customer base. This included planning / delivery of IT services,
including receipt, acceptance, configuration, installation, and movement of all PCs and equipment. Utilized
detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and
complex diagnostic software to identify / resolve internal system and network conflicts. Mr. Sewell also:
 Provided technical oversight to key contracted IT systems and services projects and contracted efforts
 Performed tests verifying operability / functionality, file-permission maintenance
 Analyzed hardware and software malfunctions, in order to resolve physical / logical processing problems
 Recommended acquisition of programs / equipment that would resolve operational problems
 Ongoing technical support, ensuring functional use of equipment / programs and precluding undue
interruptions to IT and communication services
 Troubleshooting through problem analysis, providing solutions, and recommending necessary action to avoid
future difficulties; included enhancing, replacing, or modifying existing programs, applications, and equipment
 Performed troubleshooting and diagnosis of system failures, in order to isolate origin of issues
 Monitored / controlled lab resources and maintained proper lab statements
 Trained end-users: network logins, application open/start, shared folders, info organization, user profile setups
 Testing, troubleshooting, correction of issues related to interface / interoperability of system components—e.g.,
hardware, systems software, and application programs
 Installed / maintained / repaired hardware devices supporting a broad range of info / communications systems
 Provided oversight and initiation of corrective / preventative measures needed to rectify immediate issues

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Lead Technician, 4/1999 – 2/2002 E*TRADE Bank (Arlington,VA) Contract: OPM
Comprehensive technical support for high-level executives and accountants in a fast paced, high-tech internet
banking institution. Technical specialist for IT customer-management issues/ problems, efficiently responding to
requests for IT-related issues, analyzing and evaluating technical problems, tracking service-restoration progress
and advising customers and management regarding progress. Mr. Sewell also:
 Trained users in all area relative to the use of desktop hardware and software applications, as well as use of the
network/internet in accomplishing their duties and responsibilities
 Coordinated, planned, and performed difficult / complex assignments and developed new methods, approaches
and procedures for workstation upgrades
 Provided information / assistance to staff via the IT helpdesk; troubleshooting / guidance on technical program
problems, while logging assistance requests and prioritizing users need for immediate or deferred assistance
 Developed / tested / documented / delivered QA procedures for systems deployment, according to customer need
 Administered network workstations, using TCP/IP protocols in UNIX-operating system environment
 Installed / configured new LAN servers / workstations; provided technical support for executive-level staff
 Maintained a secure working environment through the application of all available / relevant security patches
 Performed monthly / quarterly server audits
 Manage tape libraries, backup agents, and associated software
 Installed / relocated servers and storage equipment
 Installed / configured servers, and performed server maintenance / troubleshooting
 Administered / maintained server farm used in a production environment for multiple business-critical applications
 Installed post-OS-required software
 Worked with digital department to maintain / enhance functionality of corporate website and intranet