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Fundamentals of Effectual Communication

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Don Gee
Don Gee

The document discusses key aspects of communication including verbal, non-verbal, and content aspects. It also discusses listening skills, the four main personality temperaments (Sanguine, Choleric, Melancholy, Phlegmatic), and conflict resolution techniques. Specific non-verbal cues like facial expressions, gestures, and body language are examined in terms of their meanings. Effective listening and ways to align verbal and non-verbal communication are also addressed.

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3 Key Areas of Communication
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Non-Verbal Cues Facial Expressions Meaning Need for Approval Controlled Nervousness Willing to obey Superiority Shame, Deception Honesty, Transparency Mistrust Critical, Aggression Anxiety, Frustration
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Non-Verbal Cues Arms Meaning I don’t know, not sure I’m tired, I’m frustrated I’m ready to go I’m angry I don’t know, I don’t care Closed off
Non-Verbal Cues Legs Gesture Legs Uncrossed; Feet Apart Legs Crossed; Foot Swinging Ankles Crossed Legs & Feet Pointing Leg on an Armrest of Chair Meaning Openness Boredom, Frustration Resistance Persons Interest Lies There Loss of Interest in Conversation
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Listening The deteriorating art form
[object Object],[object Object],[object Object],[object Object],Responding with Verbal & non-Verbal Cues
[object Object],[object Object],[object Object],[object Object],[object Object],Conflict Resolution
[object Object],[object Object],[object Object],[object Object],Fundamentals of Effectual Communication
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Personality Temperament Sanguine
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Personality Temperament Melancholy
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Personality Temperament Choleric
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Personality Temperament Phlegmatic

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Fundamentals of Effectual Communication

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  • 3. 3 Key Areas of Communication
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  • 7. Non-Verbal Cues Legs Gesture Legs Uncrossed; Feet Apart Legs Crossed; Foot Swinging Ankles Crossed Legs & Feet Pointing Leg on an Armrest of Chair Meaning Openness Boredom, Frustration Resistance Persons Interest Lies There Loss of Interest in Conversation
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