Empathy empathy – ability to recognize and share the em

1. Empathy
Empathy – Ability to recognize and share the emotions and
states of mind of another and to
understand the meaning and significance of that person’s
behavior.
AKA: Putting yourself in their shoes.
“It sounds like you’re angry with your father.”
“No….”
“Dissatisfied with him?”
“Hmm. Perhaps.”
“Disappointed in him?”
“Yes, that’s it! I AM disappointed in him.”
Sympathy – Feeling compassion or sorrow for another’s plight.
AKA: Feeling sorry for someone.
“I feel so horrible this has happened to you!”
“It’s okay…”

2. Bold Statement incoming!
Some say that empathy, or true and deep understanding of the
client, is
the most important goal for those working in mental health care.
Why?
How?
People Skills
Robert Bolton