This profile summarizes Noel Jose Hernandez Rodriguez's 22 years of experience in business administration, marketing, sales, customer service, and financial analysis. He has worked in customer service roles for various companies, including JPMorgan Chase, Amerigroup, Corporate Caterers, LaserShip, Select Staffing, Cryo-Cell International, Citi Group, and Bill Currie Ford Lincoln Mercury. His experience also includes management roles at MMC Automotriz, overseeing operations and sales for Mitsubishi, Fuso, and Hyundai dealerships in Venezuela.

1. Noel Jose Hernandez Rodriguez
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Profile
I am a highly experienced Bachelor of Business Administration w ith an Associated Degree in Marketing and
Advertising w ith diversified skills in business administration, leadership, and completely oriented and functional
in the areas of Marketing, Sales, Customer Service, Business Operation, Financial Analysis, Accounts and Business
Development. Over 22 years of experience in the management of major brands, combining strong operation and
analytical skills contributing w ith the objectives and goals of the companies w here I had developed and enhanced my
career and experience.
Result driven individual w ith over twentyyearsof experience in providing exceptionalcustomer service and five years of
fast pace over the phone customer interactions. Self-motivated individual w ith excellent problem solving skills. A
communicator w ho’s relationship w ith team members and customers has proven successful, through gaining trust and
w in-w in solutions.
Experience
Jan 2014 - Actual
JPM ORGAN CHASE, Chase Auto Finance, Tampa, FL, United States.
CAF Sr. Specialist I
Working at Chase means making a real difference every day for your customers, your community and yourself. By
putting others first and doing w hat’s right and creating solutions that make lives better. Building your career on our strong
foundation and helping shape w hat’s next for you and for us. Chase is a leading provider of diverse financial services
w orldwide, is actively and alw ayslooking forw ards for a lifelong engaged relationships w ith our customer by delivering
superior service and quality w ith every customer interaction.
Our CAF Customer Service Team provides exceptional customer service to all off our Auto Loan accounts customers
and w e are alw ays focusing on:
1. Taking ow nership of each customer w hile empathizing and prioritizing customer needs.
2. Resolving conflicts and managing customer expectations.
3. Determining customer needs and providing appropriate solutions through relationship.
Our Communication Skills:
1. Effective verbal and w ritten communication w ith both external and internal customers.
2. We document customers account activities thoroughly and concisely.
3. Engaging in interactive dialogue w ith customers through active listening.
4. Problem Solving Skills.
5. We approach logically and w ith good judgment to ensure the appropriate customer outcome.
6. Making appropriate decisions on behalf of our customers quickly and effectively.
7. Effectively prioritize w ork to ensure efficiency.
8. We conduct research as needed.
Our Analytical Skills:
1. Critical thinker and ability to exercise independent judgment.
2. Accuracy and attention to details.
3. Abide by all applicable regulatory and department practices and procedures.
Our Computer Skills:
1. We use multiple brow sers, multiple tabs, w indow navigation and instant messenger tools.
2. Fluency in Window s Operating Systems and Microsoft Office tools.
Nov 2013 - Dec 2013
AM ERIGROUP, (Temporary employee), Tampa, FL, United States.
M edicare Telesales SPG
The Medicare Telesales Representative is responsible for effectively promoting AMERIGROUP Medicare Advantage
products and responsible for grow ing membership through various sales and marketing initiatives. These initiatives w ill
most often be conducted via the telephone. This position is responsible for lead generation and follow -up, tracking
appointments and identifying upcoming opportunities. This individual is responsible for handling both inbound and
outbound calls concerning membership enrollment and w ill solicit requests for pre-enrollment information, describe
benefits, complete telephone application enrollments and set appointments for in-home or community based sales
presentations. This position is also responsible for timely reporting and documentation of results for use by management.
At all times, this position must conduct themselves in full compliance w ith state and federal regulatory requirements.
Responsibilities:
1. Meets sales and sales development goals and department service standards as assigned by management.

2. 2. Provides telephonic assistance, outreach and/or guidance to potential members regarding benefit and enrollment
questions.
3. Completes and submits applications over the telephone in a compliant, high quality and timely manner.
4. Conducts CMS compliant telemarketing activities, both inbound and outbound to respond to inquiries, generate
appointments, and follow up on leads and re-marketing opportunities generated by advertising, referrals, community
events, and field representatives.
5. Responds to and follow s up on leads w hich include entry of data into AMERIGROUP Sales Tracking System.
6. Generates and tracks appointments for the health plan based sales staff from leads, lists, and inbound calls.
7. Coordinates and implements strategies in an assigned territory and grow ing membership through enrollment by
telephone and provider education sessions and social service outreach to existing and potential members. Supports
health and w ellness education activities; referral of members to health education programs.
8. Acts as a viable resource to the membership and the community as needed. Conduct activities necessary to ensure
resolution to potential members. Assists potential members w ith the enrollment or recertification process w hen
appropriate and approved by CMS. Identifies issues, concernsand problems represented by prospectsor new members
and alerts management, on a timely basis.
9. Identifies cultural issues regarding current and potential members; communicates those issues and concerns to
management immediately.
10. Assists with establishing and maintaining positive relationships w ith community organizations, provider offices, faith
based organizations and perform other activities to enhance AMERIGROUP presence in the community. Attend
netw orking meetings to deliver key AMERIGROUP messages.
11. Other duties as assigned.
Jul 2013 - Oct 2013.
CORPORATE CATERERS, Tampa, FL, United States.
Catering and Events Coordinator
1. Prepare and check all orders and tools for deliveries.
2. Delivery and pick up 5 to 6 orders on schedule time daily.
3. Follow up w ith customers to insure quality of service and customer satisfaction.
4. Report if there w as any delays and situation related w ith daily performance to supervisor.
Aug 2012 - M ar 2013
LASERSHIP CORPORATE, Tampa, FL, United States.
Dispatcher
1. Daily contractor’s pickups and deliveries tracking and follow up log.
2. Call center environment. In-bound customer’s calls and internal CSR information request calls. Customer’s deliveries
follow up.
3. Daily contractor’s deliveries support with routing software and contacting customers to find out delivery instructions.
4. Assigning, mapping and setting all routes by zip codes to contractors.
5. Conduct periodicalprojects and analysis to all related to new accounts.
6. Report all delays and situation related to contractor’s daily performance.
7. Supply contractors with allthe tools needed for their daily performance.
Jan 2012 - Feb 2012
SELECT STAFFING CORPORATE, Tampa, FL, United States.
Credit Analyst
1. Review s and analyzes current and potential Client´s credit to asses’ credit w orthiness and Risk.
2. Evaluates current Client´s line of credit and adjust accordingly.
3. Review s Credit Applications and documents received and communicates the legal department if any modifications.
4. Analysis Duns and Bradstreet reports and process Extended Terms requests.
Feb 2011 - Sep 2011
AEROTEK Professional Services (Staffing Agency), Tampa, FL, United States.
Jun 2011 - Sep 2011
CRYO-CELL INTERNATIONAL, INC (Temporary employee), Tampa, FL, United States.
Clinical Service Adviser
1. Meeting or exceeding established quotas for revenue, enrollments and Inbound-Outbound calls (Call Center
experience 80 to 120 calls per day).
2. Receiving assigned leads and providing follow -up to potential Clients in an effort to generate enrollment.
3. Managing open leads to include establishing a follow -up plan for call and emails to client.
4. Possibly participating in On-line Chat w ith Clients and be available for On-call.
5. Effectively communicating to client the enrollment process, charges, products and services, promotions, and
recording of conversations for record retention and training purposes.
6. Entering enrollments in SAP system.
7. Providing World Class Customer Service to both internal and external customers at all times.

3. Feb 2011 - M ay 2011
CITI GROUP (Temporary employee), Tampa, FL, United States.
AM L Analyst (Anti-M oney Laundering)
1. Anti-Money Laundering (AML) is a term mainly used in the financial and legal industries to describe the legal controls
that require financial institutions and other regulated entities to prevent or report money laundering activities.
2. Monitoring of corporate and/or retail banking client transactions to detect any suspicions of money laundering or
terrorist financing activity.
3. It uses skilled analysts, state-of-the-art technology and globally standard policies and procedures to ensure effective
monitoring and reporting of suspicious activities.
Oct 2010 - Jan 2011
BILL CURRIE FORD LINCOLN M ERCURY, Tampa, FL, United States.
Sales & Leasing Consultant
1. Meet and greet the customer and invite it to see the different products.
2. Qualification of customer. In this step w e did a complete financial analysis and credit application to
customers.
3. Vehicle selection depending on the model w hich the customer did qualify.
4. Walk-around and present the car to the buyer and do a Demo drive.
5. Negotiate w ith buyer, close the sale and make the best deal possible.
6. Delivery and follow -up.
Jan 2000 - Aug 2009
M M C AUTOM OTRIZ, S.A. (M ITSUBISHI, FUSO and HYUNDAI), Caracas, Venezuela.
Dealer Operation and Sales M anager
Manage the operation, marketing and sales of dealer netw ork nationw ide. Explore and analyze needs and trends of
market and consumers to aid long-term corporate and product development w ith dealer netw ork. Consultancy, control
and follow up of dealer's business plan. I reported to the Senior Manager of the Commercial Division.
Major Responsibilities, achievements and goal:
1. Management of the Operation, Marketing and Sales of 25 dealers nationw ide.
2. Supervision of 3 Assistant Manager at MMC office and a total of 25 Sales Managers and
125 Sales Representatives at dealer netw ork.
3. Launching of new products, product and sales trainings, national and international
conventions, regional and national dealer netw ork meetings.
4. Meeting the objectives of the brand's annual budget.
5. Meeting Mitsubishi monthly sales targets of approximately 300 to 350 units.
6. Estimates of purchasing units by model to the source in Japan.
7. Analyze and supply all the information to the Planning Department regarding competitors
and promotions in the market.
8. Management of assembly plant and dealer netw ork inventories.
9. FUSO brand pioneer in Venezuela becoming the first manager of the brand and
developing the new dealer netw ork nationw ide. I developed the dealer netw ork from 2
dealers up to 12 dealers in only tw o years.
10. Winner for tw o consecutive years of the Highest Volume Grow th in sales Worldw ide of the FUSO brand.
Jan 1998 - Dec 2000
EUROCIENCIA Comercial C.A. (Smith & Nephew) Caracas, Venezuela.
ENT Brand M anager
Planning Marketing and Sales strategies for the ENT product line nationw ide. Control of the Marketing and sales budget.
Consultancy and courses for ENT doctors.
Jan 1996 - Dec 1998
ZOOM International Services, C.A. Caracas, Venezuela.
National Shipping and Brand M anager
Marketing and Sales planning strategies for products and services nationw ide. Marketing research and new
products development. Financial, operation and budget control of all franchises.
Jan 1995 - Dec 1996
SUPERCABLE, C.A., Caracas, Venezuela.
M aintenance M anager
Maintaining the fleet of vehicles and construction machinery specialized in fiber optic systems for cable television. Safety
management and maintenance of offices and construction warehouse facilities. Manage and control of the maintenance
budget.

4. Skills
Fully bilingual, Spanish and English Fluent.
Visual Basic, MS Office (Word, Excel and Pow er Point)
SAP proficient.
Self-motivated, Leadership and Analytical.
Detail oriented and multitask.
Call Center.
Customer Service.
Education
1996-2000 NEWPORT UNIVERSITY, Newport Beach, CA, USA.
Bachelor of Business Administration
1988-1991 INSTITUTO UNIVERSITARIO DE NUEVAS PROFESIONES, Caracas, Venezuela.
Associated Degree in Marketing and Advertising
Professional M eetings
2007 Tokyo Motor Show and International Mitsubishi Motors and FUSO Distributor Meeting, Tokyo, Japan.
2007 I Mitsubishi FUSO Dealers Netw ork Convention, Panama, Panama.
2006 IV Mitsubishi Motors Dealer Convention, Santiago, Chile.
2005 I Mitsubishi Motors Latin America and Caribbean Distributor Meeting, Santo Domingo,
Dominican Republic.
2003 Tokyo Motor Show and International Mitsubishi Motors Distributor Meeting, Tokyo, Japan.
1999 Smith & Nephew ENT Sales Training, Memphis, Tennessee, USA.
Honors & Activities
World-Class Management System, Comprehensive Sales Training for Mitsubishi Cars Dealers,
Advanced Technical Sales, Excel, Extra-net, Microsoft Project, Neurolinguistics Programming,
Advanced Technical Sales, ¿How to know and Study a Customer? Marketing Management,
Competitive Benchmarking, Advertising Media Planning.