1. Kaye F. Lobato Da Costa
Farmers Branch, TX ● Cell: 469-735-0178 ● lobatokaye@yahoo.com
SUMMARY OF QUALIFICATIONS
A creative and diverse individual trilingual in English, Spanish and Portuguese. With over fifteen years
of experience and proven success in sales, customer service and interpersonal communication skills.
Accomplished in the ability to multi-task and work in a diverse and growing environment,
demonstrating talent to lead effectively and productively.
EXPERIENCE
Wheeler Staffing Partners- Plano TX May 2016-Present
Talent Acquisition Specialist
Crossmark (Contract)
Recruiter
 Handling inbound and outbound calls daily consisting of cold calls, follow up, phone interviews
and screens, and interview confirmations in a fast paced environment.
 Sourcing candidates utilizing various job boards such as Indeed, Career Builder, LinkedIn,
Monster Smart Recruiter and Facebook.
 Screening applicants both face to face as well as over the phone and determining appropriate job
placement for candidates based on skills and credentials.
 Conducting in person interviews with candidates as well as over the phone for various positions,
such as contract, contract to hire or direct hire, ranging from administrative, IT, sales, accounting,
finance, legal, restaurant/food industry and recruiting industry and warehouse.
 Conducting correspondence via e-mails or LinkedIn both to the candidates and client, sending
out interview confirmations, documentations needed for job placement, and scheduling of
interviews with the client.
 Utilizing various ATS systems and platforms such as PC Recruiter, ICIMS and Smart Recruiter
for sourcing of candidates, parsing candidate resumes, updating candidate contact information,
placing candidates on assignment or direct hire positions, updating client information and job
postings.
 Updating and re-formatting candidate resumes for submittal to the client, writing a candidate
summary of skills and qualifications to submit to client for consideration.
 Posting positions needed to be filled on various job boards such as Indeed, Smart Recruiter,
LinkedIn and Facebook.
Westlake Financial Services- Dallas Branch December 2015-May 2016
Internal Dealer Account Manager
 Conducting a total of 60-80 calls daily consisting of cold calls and follow up and training calls to
Independent and Franchise Dealerships; presenting company products and services and signing
up new dealers with company.
 Establishing and maintaining a strong relationship with current dealers under my data-base who
were signed up with Westlake from various states within the USA.

2.  Training dealers on proper documentation needed for fast-funding of contract; setting up
customer with appropriate automobile based on credit and max advance loan approval; sending
in contracts to Westlake via DMS Dealercenter along with basic knowledge of Dealer Track and
Frazer via phone as well as “Go to Meeting”; and assisting dealers in marketing strategies.
 Rehashing and restructuring deals sent in by dealers; adjusting term and data on contract to meet
the customers abilities; adjusting gap, sales tax and doc fees; adjusting LTV to get deal approval;
verifying book value; re-adjusting contract to meet dealer’s desired gross, net check, and
lowering lender fees.
 Analyzing and reviewing buyer’s credit reports to determine loan approval.
 Assisting underwriting department by overseeing loan verification process, making sure all
needed stips are sent in; communicating with dealer on what is needed.
 Selling and promoting additional company products such as company flooring to dealers.
 Present and communicate company products and services to all levels of management within
Independent and Franchise Dealerships via phone.
 Identify sales prospects and contact these and other accounts assigned to you
 Follow-up on new leads and referrals resulting from telephone calls for independent and
franchise dealers
 Prepare presentations and proposals for all levels of management within the Franchise dealership
 Develop and maintain and grow current client and potential client relationships within the
independent and franchise dealer communities
 Constant communication with Independent and Franchise dealers on current promotions,
marketing information, and training documents
 Train dealers on proper documentation needed for fast-funding of contract.
7th Generation Recycling, Inc. January 2014-August 2015
Recycling Coordinator- (self-contract)
 Setting up donation bins in support of Make-A-Wish Foundation and local school districts.
 Scoping out and mapping probable locations to set up donation bins.
 Door to door sales and talking to business owners and managers about the company and its
benefits of becoming a bin host partner.
 Explaining contract to bin host partner and acquiring required signatures for corporate approval.
 Mapping out location and marking area for bin placement using google maps and snippingtool.
 Sending off all required documentation to corporate office for approval of bin placements.
 Following up with bin host partner, maintaining good customer relations and area.
 Supervision of required weekly maintenance on location and bin area.
Staffmark- Staffing Company March 2015- July 2015
In House Account Manager/Recruiter
 Answering all incoming calls,marking applicants available as call in.
 Conducting phone interviews, screening applicants and setting up between 10-15 interviews per
day consistingof new applicants and active temporary employees.
 Management of 17-20 temporary employees with an onsite manager for client; following up with
employees on tardies/absences, placing candidates on assignment at site, ending assignments as
requested per on-site manager.
 Sourcing candidates through a variety of sources including in-house database, internet
applications such as
 Career Builder and Indeed, candidate networking, referrals, call-ins, and direct recruiting.
 Conducting in house interviews, determining appropriate job placement for candidates based on
skills and credentials, and placing candidates on assignments with clients.
 Administering testing for candidates in order to determine knowledge and skills for placement.

3.  Conducting background checks and oral drug screens as required for placement.
 Preparing and communicating the job offer to selected candidates.
 Editing candidate resumes and submitting to client for consideration.
 Coordinating and scheduling of interviews between the candidates and client.
 Hiring applicant; uploading and completion of HR documents in system, setting up payment
method for candidates and changes as requested.
Staffmark- Staffing Company March 2015
Skinceuticals/ Customer Service Representative
 Answering all incoming calls in a call center environment.
 Processing product orders, product returns and exchanges.
 Answering any questions pertaining to products and providing customers with
recommendations.
 Receiving extensive training in product knowledge; ingredients and functions.
(Gap- Self- contracted at 7th Generation Recycling during this time)
Roofing Giant August 2012- November 2013
Insurance Claims Specialist/Roof Inspector (Self-Contract)
 Door to door knocking, obtaining leads, development of marketing materials and advertisement.
 Educating the homeowner on who we are as a company and the services provided.
 Conducting a thorough inspection of the home owner’s roof, gutters, turbine vents as well as any
other construction or remodeling necessities.
 Checking roof for any and all damages due to hail storms, tornadoes, wear and tear, as well as
any repairs needed to be performed.
 Assisting the homeowner in filing a claim with the insurancecompany.
 Assisting the claims adjuster in making sure all findings are filed with the claim.
 Educating and assistingthe homeowner in the understanding of the claims adjuster’s report and
benefits provided.
 Setting up a work order and schedule for all repairs to be completed.
 Conducting the final inspection of all work and repairs completed.
(Gap- Due to leave of absence to care for family member)
Aarons Sales and Lease,Inc. March 2009-June 2011
Sales Manager/ Customer Service Representative
 Greeting customer at the door and explaining the Aaron’s customer program and benefits to
customer.
 Processing all order forms; conducting employment and resident verification, contacting all
references.
 Attending weekly sales meetings and conducting product benefit presentations as requested.
 Answering all incoming calls and transfers to requested party.
 Developing marketing materials and strategy.
 Processing accounts calls,payments and appointment setting.
 Floor staging, merchandise setting and inspection.
 Management and assistanceof merchandise service issues and requests, restoration of all

4. merchandise (Esp. electronics) back to original company factory settings.
 Attending and completing all required certification classes both in accounting and in sales
through Aarons E-University.
EDUCATION
Brookhaven Community College
Fall ‘98- Fall ‘99
LANGUAGE AND SKILLS
Trilingual in English, Spanish and Portuguese; I speak, read and write in all three languages. Basic and
intermediate proficiency in MS Word, Excel, Access, PowerPoint, Works, Outlook, and Outlook Express,
SAP, AMS, ACI, POS and Adobe Reader, PeopleSoft, Web manager, Smart Recruiter, ICIMS, and PC
Recruiter. Typing skills of 60 wpm and 8000 kph.
Additional references provided upon request.