1. ANTHONY LARRABEE
817 Meadow Scape Converse, TX 78109 | adlshadow07@yahoo.com | 210-540-8850
OBJECTIVE Seeking a position with an established and growing company that will allow me to
utilize my expertise in portraying excellent customer service skills.
SKILLS & ABILITIES Exceptional listener and communicator who effectively conveys information verbally
and in writing.
Highly analytical thinking with demonstrated talent for identifying, scrutinizing,
improving, and streamlining complex work processes.
Computer-literate performer with extensive software proficiency covering wide variety
of applications.
Flexible team player who thrives in environments requiring ability to effectively
prioritize and juggle multiple concurrent projects.
EXPERIENCE ELECTRONIC MONEY MOVEMENT CHASE
8/20/2015-PRESENT
Researched wires of value up to $499,000.00 made on Chase.com and in branch,
ensuring validity of transactions and security of customer accounts.
Pinpointed fraud trends specific to online money movement and communicated
information to colleagues within department
Collaborated across lines of business within Chase to better serve customers and
reduce delay in online money movement
Self-Managed and responsible for finishing my workload and helping others around me
INTERNAL RECOVERY SPECIALIST CHASE
1/6/2014-8/19/2015
Address incoming customer inquiries and offered productive solutions thatincreased
customer satisfaction and companyprofitability. Demonstrate sense ofurgencyin busy call
center environment.Offered alternate paymentplan and costreduction suggestion to
customers with creditproblems. Monitors outstanding accountbalances for determination of
next steps in the collection process Adheres to all departmentand companypolicies and
procedures. Demonstrate outstanding problem solving and active listening skills. Skilled in
working independentlyand as a team player. Working both pre/postcharge off accounts.
ASSISSANT MANAGER DISCOUNT TIRE
7/1/2011-1/4/14
Prepare various reports on operations and activities;maintain records ofwork performed
and other reports as assigned. Assisted in making annual sales objectives and maintained
budgetand expense control. Provided leadership,coaching and training as well as planned,
prioritized, assigned and reviewed the work of staff. Utilized customer service skills,while
driving overall success and profits. Cash handling;invoicing and filing ofwork orders.
Adhered to all store policies,procedures,and safety standard.
GROUNDS MAINTAINCE DELJIN
3/1/2008-7/1/2010
Manage the general upkeep ofTyndall AFB. Plant, prune and maintained trees,shrubs and
flowers.Removed ground litter from landscaped areas daily. Removed weed daily.

2. PAGE 2
Maintained assigned vehicles byperforming operator maintenance check. Performed
general maintenance on all lawn equipment.
SHIFT SUPERVISOR AAFES
3/1/2006-3/1/2008
Mastered point of service (POS) computer system for automatic order taking. Maintained
high standards ofcustomer service during high volume fastpaced operation.Assisted
managementwith inventory control and stock ordering.
Followed procedures for safe food preparation assemblyand presentation.Handled
currency and credittransaction quickly and accurately. Responsible for staffschedules.
EDUCATION WAYLAND BAPTIST UNIVERSITY, SAN ANTONIO, TX
MBA-MASTERS OF BUSINESS ADMINISTRATION WITH A MINOR IN HUMAN RESOURCES
Graduated with a 3.87/4.0 GPA
COMMUNICATION Ability to interact and effectively communicate with people from diverse backgrounds,
highlighting teamwork and problem solving.
REFERENCES Available upon request