1. Lindsay Newsome
2713 S. Yukon St L305, West Valley City, UT 84120
(C) 801.654.0487 (E) lnewsome23@gmail.com
OBJECTIVE
To expand upon existing customer service skills and develop management,
training and leadership skills.
CORE STRENGTHS
Excellent customer service Attention to detail
Active listening Telephone skills
Multi-task management Documentation
Self-motivated Time Management
Organizational skills Microsoft Office
Hard working Microsoft Outlook
Great attitude with a desire to Management and
learn training experience
ACCOMPLISHMENTS
- Achieved the highest level of efficiency in my current position as a customer
service representative
- Ranked top in production metrics and quality assurance
- Selected through an application and interview process to participate COMPASS
- Assisted in writing and implementing processes and procedures that are now
expected of employees in that department
- Promoted to the training department in May, 2014.
WORK EXPERIENCE
10/2009 - Current Helios, Inc. – West Valley City, Utah
Training Specialist / Client Services Specialist / Patient Accounts
Representative / Verifications Specialist
Verifying Workers Compensation claims by contacting patients,
employers, and insurance carriers
Billing insurance carriers to collect on outstanding balances while abiding
by state laws and regulations
Obtaining approvals and denials for medications and contacting
pharmacies to have medications processed
Taking inbound and outbound phone calls, working simultaneously
through different computer systems while documenting calls
• Working special projects assigned by upper management
• Preparing lesson plans for New Hire classes in the Operations department
• Delivering training classes to New Hire and existing associates in several
operational departments
• Updating documentation for manuals and procedural documents for use
on the production floor
06/2008 - 04/2009 inContact, Inc. – Midvale, Utah
Office Administrator
Greeting and signing in guests and contacting the appropriate person to
assist them

2. Coordinating and booking corporate travel
Answering a multi-line phone system and directing calls
Managed company organizational chart and phone lists
Worked directly with the executive staff to complete various tasks
Cross-trained in other departments to help others as needed
06/2004 - 06/2008 Alphagraphics – Salt Lake City, Utah
Customer Service Representative
Greeting and administering help to customers
Completing jobs in a timely manner while executing attention to detail to
ensure quality
Training newly hired employees
Operating basic Microsoft and Adobe software while setting up customer's
files
Operating copy machines, fax machines, cutting machine, drill, and binding
equipment on a daily basis
07/2002 - 05/2004 American Eagle Outfitters – Murray, Utah
Customer Service Representative / Assistant Manager
Hiring and training new employees
Executing floor sets and delegating tasks in order to complete them in a
timely manner
Overseeing merchandising for the store along with weekly and daily tasks
Balancing cash register morning and night
Planning daily budgets to hit daily and monthly goals
EDUCATIONAL BACKGROUND
2002 Brighton High School
High School Diploma
Graduated with three enhanced diplomas
Salt Lake Community College
Associate of Science: General Studies – Currently finishing
Received a Dance scholarship