This presentation discusses expected behavioral and communication skills in the pharmaceutical industry. It defines expected behavior as what would be socially expected in a given situation, and communication skills as the ability to convey information effectively. Good communication skills help facilitate information sharing within a company for commercial benefit. The presentation notes that strong behavioral and communication skills are essential for quality control, production, engineering, administration, and interactions with workers and others. It also discusses handling sensitive situations regarding personal hygiene, professional image, medical issues, substance use, and harassment.

1. Welcome to Our
Presentation

2. Expected Behavioral &
Communication skill In the
Pharmaceutical Industry.
Presented by-Group C
Group Member: Md. Rabiwol Alam.
Ashikur Rahman.
Shekh Md.sami.

3. Definition
• Expected Behavior is that which would be
socially expected in a given situation.
• Communication Skills the ability to convey
information to another effectively and
efficiently. Pharmaceutical managers with
good verbal, non-verbal and written
communication skills help facilitate the
sharing of information bet people within a
company for its commercial benefit.

4. Implementation
 Implications for pharmaceutical company:
• Improve market access
• Find growth in new areas
• Be more productive
• Create partnership
• Be patient-centric

5. Essential part
• Communication skill & expected behavior is
essential part in pharmaceutical industry for
related area-
• Quality control area
• Production area
• Engineering area
• Administration area
• workers and others

6. Communication is the key
There are many situation often involve sensitive
and difficult to handle matters which can include:
• Personal hygiene
• Dress or professional image
• Medical and mental health issues
• Alcohol on drag related issues
• Bullying or harassment in appropriate language
and attitude.

7. THE END

11. Behavioral Skill
• Behavior is the manifest, observable response in a
given situation with respect to a given target.
• Intention is an indication of a person's readiness
to perform a given behavior, and it is considered
to be the immediate antecedent of behavior.

12. Attitude toward a behavior is the degree
to which performance of the behavior is
positively or negatively valued.
Actual behavioral control refers to the
extent to which a person has the skills,
resources, and other prerequisites needed
to perform a given behavior.

13. Behavioral beliefs: A behavioral belief is the
subjective probability that the behavior will
produce a given outcome.

14. Technical Standards: Pharmacist are also
required to meet the technical standards.
Honesty and Academic Integrity: Pharmacists
are expected to abide by the Community
Standards of Behavior as outlined in the
Specification.
Ethical Values: Pharmacy Professionals must
demonstrate the highest level of professional
demeanor and behavior.