Executive presence for leaders adock ingram 22.7.2015
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Lynn Baker - Executive Presence - From Managing to Leadership - Adcock Ingram Critical Care 22.7.2015
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Executive presence for leaders adock ingram 22.7.2015
- 2. LYNN BAKER Certified Public Speaking Coach Executive Presence Coach Business Image Consultant Professional Speaker Business Woman
- 4. Attitude Behaviour Credibility Send a powerful message to the world about your abilities
- 5. Democratic Innovative Collaborative Triple Bottom Line • People • Planet • Profit New breed of Leader
- 8. DOMINANT CHARACTERISTICS Confident & charismatic calm, composed, in control optimistic & enthusiastic strong social skills excellent communicators high levels of humility authentic
- 10. Have they got the x-factor…………
- 11. 3 Enemies of Executive Presence arrogance greed ego
- 12. Arrogance alienates Confidence endears
- 13. What is Executive Presence ?
- 15. HARD SKILLS (Quantifiable) Technical Finance Legal Engineering Architecture Computer SOFT SKILLS (Unmeasurable) Attitude People skills Social Behaviour Communication skills Image
- 16. Hard skills =15% Soft skills 85% 100% success Hard Skills Accounting Finance Technical Computer Soft Skills Social skills Communication Values Behaviour Attitude Image Source – Carnegie Foundation & Stanford University
- 17. Hard Skills Hard Skills Softskills Management Hard Skills Softskills Leadership 20 – 30 years 30 – 40 years 40 – 60 years
- 18. What can we learn from them ?
- 19. 1 2 3 4 5 6 6Elements of Executive Presence
- 21. Emotional Intelligence Self Awareness Self Management Social Awareness Relationship Management REFERENCE – DANIEL GOLEMAN & HAY GROUP SOUTH AFRICA
- 23. Self Management – Amygdala hijack REFERENCE – DANIEL GOLEMAN & HAY GROUP SOUTH AFRICA
- 24. Be aware of your behaviour……….
- 25. ‘Poise under Pressure’ – hallmark of good Leadership
- 27. Social Intelligence (SI) the ability to get on well with others and to get them to co-operate with you
- 28. Employees need to feel they are secure and belong Employees feel they are significant & valued Employees need a clear sense of purpose & direction Employees feel they have a voice & receive recognition Reference : The Jacobs Model Build Trust - Intrinsic drivers of Trust
- 29. Cannot build trust with a dogmatic style
- 30. Covert Power Mind-Set • Management by Fear • Dictate Orders • See employees a necessary inconvenience
- 31. Personalised Power = betterment of others REFERENCE : ROBERT FIRESTONE, PHD – Democracy – Equality – Fairness – Social equality – Teamwork
- 32. Empathy Empowerment Engagement Compassion Values Personalised Power = Conscious Leadership
- 33. I will be honest with you about the challenges we face Demonstrating Values - Honesty I ask you to join in the remaking of the nation Demonstrating Engagement I will listen to you, even when we disagree Demonstrating Empathy This cannot happen without you Demonstrating Empowerment Lets look after ourselves and each other Demonstrating Compassion Conscious Leadership
- 35. re-think re-invent remain relevant Business Intelligence - Do business Differently….
- 36. Shift from Silo mentality
- 38. Own no Hotel Rooms Market Value $10 Billion Own no Taxis Market Value $40 Billion Own no Stock Market Value $231 Billion Largest hotel business Largest taxi business Largest retail business RE-THINK to remain relevant
- 39. RE-INVENT - Customer Service to Customer Experience
- 40. Focus on Customer Experience Disney Test Track Experience Personalised Disney card to customize ride Choose a car with specifications and colour Instant feedback on your position in race Extended experience – see others results even after you have left the venue
- 41. Enhance the Customer Experience - Apple
- 42. “What incredible benefits can we give the customer? Where can we take the customers experience?”. Steve Jobs Apple Apple Customer Experience Strategy
- 43. What are you doing differently from 5 years ago ?
- 45. DEFINE DELIVERDESIGN Develop Powerful Personal Brands
- 47. Personal Brand Company Brand
- 48. Position Yourself as an Expert - Credibility Manage your reputation carefully
- 50. Professional dress increases perception of authority
- 52. Image creates lasting impressions
- 53. You are being judged……
- 54. Dress “one notch up” from those you are meeting Professional Casual
- 56. The darker the colour the greater the perception of authority Strong Authoritative Dominant Controlled Sophisticated Negative…. Intimidating Unapproachable Psychology of colour
- 57. Black Grey The darker the colour the greater the perception of authority Professional Formal Approachable Wisdom Dignified Negative…. Boring Rigid Strong Authoritative Dominant Controlled Sophisticated Negative…. Intimidating Unapproachable Psychology of colour
- 58. Power, energy, determination, authority Strong Authoritative Dominant Controlled Sophisticated Psychology of colour Power Energy Passion Drive Determination Courage (Lust) +
- 59. Hues of BlueNavy Blue Confident Trustworthy Honest Reliable Integrity Responsibility __________ Calming Reduces tension Psychology of colour Open Self-sufficient Ambitious Determined Controlled
- 60. psychology of colour Barack Obama 2008
- 61. psychology of colour Barack Obama 2012
- 62. Power posture
- 64. Comma = ½ second pause Full stop = 1 second pause Vocal Image to increase authority Slow down vocal pace Manage your tone
- 66. Charisma * Magnetic energy * Optimistic * Enthusiasm * Positive attitude * Humility Personal Intelligence Self Confidence Self esteem Self worth Values
- 67. THANK YOU ! • Website www.executivepresence.co.za • Facebook www.facebook.com/ExecutivePresenceSouthAfrica • Twitter @Lynn Baker_Exec • Agent Unique Speaker Bureau LYNN BAKER