Executive Presence for leaders ACSA June 2015
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Lynn Baker discusses how to transition from managing to leadership. She argues leaders should act differently by adopting a personal power mindset focused on empowerment, engagement, and cooperation over fear and orders. Leaders should think differently by developing emotional and social intelligence. They should work differently by focusing on customer experience over service and presenting leadership brands differently through credibility and professional image.
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Executive Presence for leaders ACSA June 2015
- 2. LYNN BAKER Executive Presence Coach Certified Public Speaking Coach Business Image Consultant Professional Speaker Business Woman
- 4. Impressions we make & Perceptions others receive
- 5. Business Innovation Collaboration Engagement Empowerment New breed of Leader Who Thinks Differently
- 8. Have they got the x-factor ?
- 9. 3 Enemies of Executive Presence arrogance greed ego
- 11. What makes them different ?
- 12. BEHAVIOURS Personal Intelligence (You) Social Intelligence (Others) Business Intelligence Conscious Leadership Strategic Vision Powerful Brands
- 13. All of the behaviours are…..
- 14. HARD SKILLS (Quantifiable) Accounting Finance Legal Technical Computer Stats SOFT SKILLS (Unmeasurable) Attitude People skills Social Behaviour Communication skills Image
- 15. Hard skills =15% Soft skills 85% 100% success Hard Skills Accounting Finance Technical Computer Soft Skills Social skills Communication Values Behaviour Attitude Image Source – Carnegie Foundation & Stanford University
- 16. Hard Skills Hard Skills Softskills Management Hard Skills Softskills Leadership
- 17. How do we increase Executive Presence
- 19. 1 Act Differently Covert Power Mind-set • Management by Fear • Passed Orders • Employees a necessary inconvenience
- 20. Evolve to using Personalised Power REFERENCE : ROBERT FIRESTONE, PHD Personalised Power for the betterment of others :- Democracy Empowerment Engagement Co-operation Teamwork
- 21. Honesty Integrity Respect Trust Compassion Leaders in the new world of work Values driven
- 22. Emotional & Social Intelligence Self Awareness Self Management Social Awareness Relationship Management Reference – Daniel Goleman
- 24. Origins of Emotionally Intelligent Behaviour….. REFERENCE – DANIEL GOLEMAN & HAY GROUP SOUTH AFRICA
- 26. Silo Mentality
- 27. Collaboration
- 30. Lead Differently (Conscious Leadership) Empathy Empowerment Engagement Compassion Values 3
- 31. I will be honest with you about the challenges we face Demonstrating Values - Honesty I ask you to join in the remaking of the nation Demonstrating Engagement I will listen to you, even when we disagree Demonstrating Empathy This cannot happen without you Demonstrating Empowerment Lets look after ourselves and each other Demonstrating Compassion Conscious Leadership
- 32. Enhancing Employee Engagement & Empowerment • Information • Involve • Inspire • Incentivise
- 33. 4 Work Differently Shift from Delivering Customer Service to creating Customer Experience
- 34. 4 Work Differently today’s customers are savvy – companies need to use personalisation, time & cost efficiency to better meet their needs.
- 35. Work Differently - New world of Business Own no Hotel Rooms Market Value $10 Billion Own no Taxis Market Value $40 Billion Own no Stock Market Value $231 Billion Largest hotel business Largest taxi business Largest retail business
- 36. New Generation Mind-Set - Instant, convenient, cost-effective, personalised
- 37. Customer Experience - Disney
- 38. Focus on Customer Experience Disney Test Track Experience Personalised Disney card to customize your car ride. Choose a car with different specifications and your favourite colour At each checkpoint, the ride updates everyone on who is winning or performing best. After the ride, the experience is extended using your card to check your car’s overall performance and race against others on a video game.
- 39. Enhance the Customer Experience - Apple
- 40. “What incredible benefits can we give the customer? Where can we take the customers experience?”. Steve Jobs Apple Apple Customer Experience Strategy
- 41. Present Leadership Brands Differently5 Present Leadership Brands Differently - Credibility Counts
- 42. Position Yourself as an Expert - Credibility Manage your reputation carefully
- 44. Professional dress increases perception of authority
- 46. Image creates lasting impressions
- 47. Net worth $35 million
- 48. You, your company & products are being judged……
- 49. Dress “one notch up” from those you are meeting Professional casual
- 51. The darker the colour the greater the perception of authority Strong Authoritative Dominant Controlled Sophisticated Negative…. Intimidating Unapproachable Psychology of colour
- 52. Black Grey The darker the colour the greater the perception of authority Professional Formal Approachable Wisdom Dignified Negative…. Boring Rigid Strong Authoritative Dominant Controlled Sophisticated Negative…. Intimidating Unapproachable Psychology of colour
- 53. Power, energy, determination, authority Strong Authoritative Dominant Controlled Sophisticated Psychology of colour Power Energy Passion Drive Determination Courage (Lust) +
- 54. Hues of BlueNavy Blue Confident Trustworthy Honest Reliable Integrity Responsibility __________ Calming Reduces tension Psychology of colour Open Self-sufficient Ambitious Determined Controlled
- 55. psychology of colour Barack Obama 2008
- 56. psychology of colour Barack Obama 2012
- 57. Power posture
- 58. Master the Art of Public Speaking 6
- 59. Comma = ½ second pause Full stop = 1 second pause Vocal Image to increase authority Slow down vocal pace Manage your tone
- 60. • Act Differently • Think Differently • Work Differently • Brand Yourself Differently
- 61. LYNN BAKER • Facebook www.facebook.com/ExecutivePresenceSouthAfrica • Twitter @Lynn Baker_Exec • Website www.executivepresence.co.za • Agent Unique Speaker Bureau
- 62. • Facebook www.facebook.com/ExecutivePresenceSouthAfrica • Twitter @Lynn Baker_Exec • Website www.executivepresence.co.za • Agent Unique Speaker Bureau
- 63. LYNN BAKER PROUDLY REPRESENTED BY UNIQUE SPEAKER BUREAU www.executivepresence.co.za THANK YOU