SlideShare a Scribd company logo
1
2
New York 1900
New York 1913
3
How most people are dealing with
this!
4
Culture
Where
BHAG
Core Values
Who
Core Purpose
Why
Vision
An Accident Free World
By 2020 No one will die in a new Volvo
5
26
To Define How The World Is Energized
Core Values
Fit
Example of a “well known” firm’s values:
● Communication
➢ We have an obligation to communicate. Here, we take the time to talk with one
another and listen. We believe that information is meant to move, and that
information moves people
● Respect
➢ We treat others as we would like to be treated ourselves. We do not tolerate
abusive or disrespectful treatment
● Integrity
➢ We work with customers and prospects openly, honestly and sincerely. When we
say we will do something, we will do it.
● Excellence
➢ We are satisfied with nothing less than the very best in everything we do. We will
continue to raise the bar for everything we do. We will have fun discovering how
good we can be
● A Good Bugger is someone who:
● is fun to be with;
● puts their people first;
● is a leader;
● plays above the line;
● is innovative and provides excellence;
● is committed to satisfying.
To get everyone home safely each night.
Fair days pay for a fair days work.
Promote Isaac’s positively.
Do it right first time.
Don’t take the piss.
6
Where
BHAG
Core Values
Who
Core Purpose
Why
Vision
STRATEGIC
INTENT
Courage
7
“If your customer doesn’t have a problem
GIVE THEM ONE!
8
How Obvious are you
Strategic Focus
What do your target customers
value most?
Value Differentiation
(Generic Strategy)
Company examples
Consistency
Speed
Repeatable
Operational Excellence
Walmart, McDonalds,
Southwest Airlines
State of the art
Products and Services Product Leadership Apple, Nike, 3M
Customised products
Personalised solutions Customer Intimacy McKinsey, IBM
If a customer doesn’t
have a problem
give them one!
Functional
Economic
Emotional
“What we sell is the ability for a 43-year-old accountant to
dress in black leather, ride through small towns and have
people afraid of him.”
- John Russell, Harley-Davidson, VP
9
The Business Execution Experts ™
Transform Your Business Potential into Extraordinary Results
The Business Execution Experts ™
Transform Your Business Potential into Extraordinary Results
10
The Business Execution Experts ™
Transform Your Business Potential into Extraordinary Results
HIGH
PERFORMANCE
LEADERSHIP
Self
Leadership
- Personal Values
- Authenticity
- Self Confidence
- Being Grounded
- Being Self Aware
Leading
Teams
- Integrating individuals to
achieve a common
purpose.
- Balancing Individual,
Group, & Task needs
- Resolve conflict
- Measuring performance
Leading
Leaders
- Leading through
others, trust & delegation,
- Grow & Coach Leaders
- Generating org. capability
- Integrating teams
Organisational
Leadership
- Creating vision, strategy,
alignment & engagement,
- Navigating ambiguity & change
- Policy, Systems & Processes
- Organisational performance
- Leading the SLT
Governance
- Oversee: CEO, Strategy,
Performance & Risk,
Finance, Brand
Listening
Listener or Talker?
Talking
11
Care more about task or people?
Task
People
Listening Talking
Task
People
ompliance
Steadiness Influence
Listening Talking
Task
People
Precise
Perfectionist
Objective
Creates / follows rules
Logical
Formal
Disciplined
Structured
Strong-willed
Competitive
Fast decisions
Independent
Self-confident
Results focus
Big picture focus
Steady
Reliable
Calm / Patient
Builds trust
Deliberate & systematic
Careful
Considerate
Understands others
Good listener
Sociable
Talkative
Open
Friendly
Enthusiastic
Persuasive
Animated
Positive
Excited
Listening Talking
Task
People
Bogged down in details
Criticises
Risk averse
Only listens to facts / evidence
Not concerned by other’s feelings
Withdrawn / overly formal
Unemotional
Does not express opinions / just facts
Domineering
Demanding / aggressive
Blunt
Think their opinion = fact
Impatient / gets bored easily
Interrupts / impolite
Selfish / not team player
Forgets the details / not thorough
Not persistent
Emotional
Avoids conflict
Talks about themselves
Doesn’t listen
Disorganised / Error prone
Avoids unpleasant subjects
Gets bored with routine
Over commits
Resists new ideas
Bureaucratic
Stubborn
Very opinionated
Doesn’t initiate
Overly cautious
Resists change
Fears: Being wrong
Dislikes: Surprises / Disorganisation
Under Pressure: Overly critical
Fears: Loss of security
Dislikes: Dishonesty / Impatience
Under Pressure: Too willing / over commits
Fears: Losing Control
Dislikes: Indecision / Inefficiencies
Under Pressure: Win-lose / Selfishness
Fears: Being rejected
Dislikes: Boredom / Routines
Under Pressure: Becomes disorganised
TalkingListening
IS
Task
People
DC
Fears, Dislikes, Stress Response
DISCIPLINED
EXECUTION
12
90% of strategies fail
due to poor execution
Quarterly
Weekly
Those who plan the fight
don’t fight the plan
13
Law of diminishing returns
Only 15% of employees know
their company’s top priorities
Even worse, only 6% know
their own individual priorities
Source; Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times
32% of employees doubt
there is a plan at all
Source; Department for Business, Innovation and Skills (Bis).
Only 27% believe they
are fully prepared for
the challenges they
will face this year.
Source; Department for Business, Innovation and Skills (Bis).
14
Act on the Lead Measure
15
16
The Business Execution Experts ™
Transform Your Business Potential into Extraordinary Results
The Business Execution Experts ™
Transform Your Business Potential into Extraordinary Results
Out there in some garage is an entrepreneur who's
forging a bullet with your company's name on it.
You've got one option - shoot first!
simon@advisory.works
resultsgroup.biz

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Execution: The Missing 98% of Business

  • 1. 1
  • 3. 3 How most people are dealing with this!
  • 4. 4 Culture Where BHAG Core Values Who Core Purpose Why Vision An Accident Free World By 2020 No one will die in a new Volvo
  • 5. 5 26 To Define How The World Is Energized Core Values Fit Example of a “well known” firm’s values: ● Communication ➢ We have an obligation to communicate. Here, we take the time to talk with one another and listen. We believe that information is meant to move, and that information moves people ● Respect ➢ We treat others as we would like to be treated ourselves. We do not tolerate abusive or disrespectful treatment ● Integrity ➢ We work with customers and prospects openly, honestly and sincerely. When we say we will do something, we will do it. ● Excellence ➢ We are satisfied with nothing less than the very best in everything we do. We will continue to raise the bar for everything we do. We will have fun discovering how good we can be ● A Good Bugger is someone who: ● is fun to be with; ● puts their people first; ● is a leader; ● plays above the line; ● is innovative and provides excellence; ● is committed to satisfying. To get everyone home safely each night. Fair days pay for a fair days work. Promote Isaac’s positively. Do it right first time. Don’t take the piss.
  • 7. 7 “If your customer doesn’t have a problem GIVE THEM ONE!
  • 8. 8 How Obvious are you Strategic Focus What do your target customers value most? Value Differentiation (Generic Strategy) Company examples Consistency Speed Repeatable Operational Excellence Walmart, McDonalds, Southwest Airlines State of the art Products and Services Product Leadership Apple, Nike, 3M Customised products Personalised solutions Customer Intimacy McKinsey, IBM If a customer doesn’t have a problem give them one! Functional Economic Emotional “What we sell is the ability for a 43-year-old accountant to dress in black leather, ride through small towns and have people afraid of him.” - John Russell, Harley-Davidson, VP
  • 9. 9 The Business Execution Experts ™ Transform Your Business Potential into Extraordinary Results The Business Execution Experts ™ Transform Your Business Potential into Extraordinary Results
  • 10. 10 The Business Execution Experts ™ Transform Your Business Potential into Extraordinary Results HIGH PERFORMANCE LEADERSHIP Self Leadership - Personal Values - Authenticity - Self Confidence - Being Grounded - Being Self Aware Leading Teams - Integrating individuals to achieve a common purpose. - Balancing Individual, Group, & Task needs - Resolve conflict - Measuring performance Leading Leaders - Leading through others, trust & delegation, - Grow & Coach Leaders - Generating org. capability - Integrating teams Organisational Leadership - Creating vision, strategy, alignment & engagement, - Navigating ambiguity & change - Policy, Systems & Processes - Organisational performance - Leading the SLT Governance - Oversee: CEO, Strategy, Performance & Risk, Finance, Brand Listening Listener or Talker? Talking
  • 11. 11 Care more about task or people? Task People Listening Talking Task People ompliance Steadiness Influence Listening Talking Task People Precise Perfectionist Objective Creates / follows rules Logical Formal Disciplined Structured Strong-willed Competitive Fast decisions Independent Self-confident Results focus Big picture focus Steady Reliable Calm / Patient Builds trust Deliberate & systematic Careful Considerate Understands others Good listener Sociable Talkative Open Friendly Enthusiastic Persuasive Animated Positive Excited Listening Talking Task People Bogged down in details Criticises Risk averse Only listens to facts / evidence Not concerned by other’s feelings Withdrawn / overly formal Unemotional Does not express opinions / just facts Domineering Demanding / aggressive Blunt Think their opinion = fact Impatient / gets bored easily Interrupts / impolite Selfish / not team player Forgets the details / not thorough Not persistent Emotional Avoids conflict Talks about themselves Doesn’t listen Disorganised / Error prone Avoids unpleasant subjects Gets bored with routine Over commits Resists new ideas Bureaucratic Stubborn Very opinionated Doesn’t initiate Overly cautious Resists change Fears: Being wrong Dislikes: Surprises / Disorganisation Under Pressure: Overly critical Fears: Loss of security Dislikes: Dishonesty / Impatience Under Pressure: Too willing / over commits Fears: Losing Control Dislikes: Indecision / Inefficiencies Under Pressure: Win-lose / Selfishness Fears: Being rejected Dislikes: Boredom / Routines Under Pressure: Becomes disorganised TalkingListening IS Task People DC Fears, Dislikes, Stress Response DISCIPLINED EXECUTION
  • 12. 12 90% of strategies fail due to poor execution Quarterly Weekly Those who plan the fight don’t fight the plan
  • 13. 13 Law of diminishing returns Only 15% of employees know their company’s top priorities Even worse, only 6% know their own individual priorities Source; Stephen Covey and Bob Whitman in 2009 - Predictable Results in Unpredictable Times 32% of employees doubt there is a plan at all Source; Department for Business, Innovation and Skills (Bis). Only 27% believe they are fully prepared for the challenges they will face this year. Source; Department for Business, Innovation and Skills (Bis).
  • 14. 14 Act on the Lead Measure
  • 15. 15
  • 16. 16 The Business Execution Experts ™ Transform Your Business Potential into Extraordinary Results The Business Execution Experts ™ Transform Your Business Potential into Extraordinary Results Out there in some garage is an entrepreneur who's forging a bullet with your company's name on it. You've got one option - shoot first! simon@advisory.works resultsgroup.biz