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1. values

2. What are company
values?

3. Values are what we do,
not just what we say they are.

4. Values set expectations.
They make clear what we
expect of each other.

5. Values are a touchstone
which helps us keep a check
on whether we are doing
the right thing the right way.

6. How do we demonstrate values?
Actual company values, as opposed to
nice sounding values, are shown by
who gets rewarded, promoted or let go.
said

7. values
Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right thing

8. Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right thing
values

9. Focus and simplify
Distraction and complexity is the enemy.
Fight for focus and simplicity every day.

10. Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right thing
values

11. Live to learn
The constant pursuit of improvement is why
we get out of bed in the morning.

12. Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right thing
values

13. Fight the Resistance
It takes many forms: fear, doubt, procrastination and inertia.
We don’t shy away from the battle against the Resistance.

14. Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right thing
values

15. Be customer obsessed
We’re nothing without our customers. Every Kayaker
speaks up for the customer.

16. Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right thing
values

17. Play, bigger
Life’s too short to think small or be slow. We think big,
act with urgency, and do brilliant things together.

18. Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right thing
values

19. Act with ownership
No problem is somebody else’s. We step up, take
ownership, and take on the “Monkey”.

20. Focus and simplify
Live to learn
Fight the Resistance
Be customer obsessed
Play, bigger
Act with ownership
Do the right thing
values

21. Do the right thing
We have the courage to solve the difficult problems, the duty
to speak up, and the resolve to stand for what’s right.

22. Our values aren’t just about today.
They’re also our ambition for the
kind of company we would like to be.
One last thing
Thank you for listening, let’s start building.
@kayako