This presentation discusses how digital technology and Web 2.0 are changing how people connect and interact. It notes that internet access is now considered more essential than clean water or refrigeration by many. The presentation discusses how governments have adopted digital strategies in response to these changes. It also covers some of the opportunities digital technology provides for improved services, as well as challenges around ethics, professionalism, and new forms of abuse and exploitation. Examples of digital initiatives to enhance citizen engagement, care for older adults, and public health consultation are also provided.