A presentation given various times back in 2008 derived from earlier decks. Looks at the need for service reform rather than sticking plasters and lipstick on the pig of current service structures

1. re-inventing government for the
Internet age
2008

2. thesis:
we lack a collective understanding of the true
impact of the Internet age on policymaking

3. currently:
IT is focused on improving operational efficiency and
improving service delivery ...
which is essential, but ....
... it is missing a second, truly transformative strand
....

4. ... technology as a policy lever

5. the evolving Internet
“Are social computing themes like user-
generated content and communication
fundamentally changing the rules of
business? We think they are—in a big
way.”
Forrester Research
Personal
Transactional
Informational

6. ... if you’re too focused on your
current business, it’s hard to look
ahead and even harder to make
the changes you need to ...
Bill Gates

7. the existing focus
• server consolidation
• the development of a common structure for servers
and applications
• automating the deployment of servers and
applications within that common structure
• improving overall security, data protection and
privacy practices (including at the local, regional or
branch office level)
• improving security through improved identity
management
• virtualisation and rationalisation in the data centre
• desktop and mobile platform optimisation
• driving down the 76% of IT budget costs spent on IT
services

8. Education Tax Welfare Health ...etc
citizen
Government
(provider/producer centric
view

9. Education Tax Welfare Health ...etc
citizen
Government
(provider/producer centric
view

11. Tax
etc
etc
Health
Education
Welfarecitizen
Justice

12. services hinged on citizen not provider

13. education
social
services
police
education
social
services
education
police
justice

14. visualisation ...

16. This file is licensed under the Creative Commons
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license
social networking
lessons:
• not silos
• not segmentation
(aka “neo-silos”)
• ... but semantic
tagging

17. Citizen John Smith
pensioner
student
lecturer
motorist
parent
taxpayer
commuter
tourist
passport holder
the digital reformation –
consumers/citizens at the centre

18. new realities of the “intelligent state”
• in the digital age, you don't
need to own or hold everything
yourself in order to provide an
integrated service
– you can exploit each other's
investments (across
public/private sectors – and the
“personal sector”): the
outcome, for once, can be
greater than the sum of the
parts ...
– ... and the citizen lives at the
centre

19. the Internet as grid
• “It’s the Internet
stupid”
• ... not the Web
• the Internet drives
services, not Web sites
• the Internet as grid
changes everything

20. ... a flashback to last century

21. enabled by Internet evolution
Xbox Live
Web Services and APIs are evolving 1st party web sites into rich, serious
development platforms for next generation Internet applications
evolution
benefits
• shorter time to delivery
• better reliability
• wider syndication
• broader, more compelling experiences
• support for multiple devices

22. Internet-driven service delivery models
• Government
APIs/Interfaces –
not “online
books/forms”
• remember the
lessons of the
“Public Service”
channel ...

23. example:
ambient-assisted living
• independent living enabled by technology
• centred on citizens and their needs
– enabling the elderly to continue living in their
own home as long as possible, living
independently under their own control, with a
higher quality of life
– bathroom scales, blood pressure monitors,
blood glucose monitors, heart-rate monitors
that update the patient and their GP (eg. via
wireless & broadband)
– drugs that tell you when they’re out of date, or
if you’ve forgotten a dose
• involves sensing and smart processing,
evaluation and communication
• involves measuring a person's location and
using location data in a way that benefits them
• (see the EU’s Framework Program 6 & 7)

25. technology
public
policy

26. ... the reality of planning for
technology’s impact on policy
http://www.billbuxton.com/

27. conclusion:
IT is focused on business as usual within existing
service models but ....
... the Internet is a truly transformative tool, that
empowers
technology as a policy lever ....

28. Secure & Usable
Experiences &
Communities
Rich capabilities
Open and Accessible
Affordable & Scalable
Support & Commitments
summary - everyone benefits
Internet

29. recommendations...
• engage technology at the inception
of policy research and planning –
not as an after-thought
• build ...
– user centric service design
– the Internet as grid
– identity / security / privacy (internal
/external)
– ease of information/service access
(“APIs”; intermediaries NOT just Web
sites)
– pervasive (ubiquity of access;
devices; social impacts)
... into your plans.

30. "The illiterate of the 21st century
will not be those who cannot read
and write, but those who cannot
learn, unlearn, and relearn"
Alvin Toffler, Rethinking the Future

31. © 2008 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.