The document provides guidance on speaking at the workplace, including situations that require workplace communication such as small talks, meetings, and presentations. It discusses the importance of using appropriate register depending on the communication context and relationship. The document includes activities to practice asking polite questions indirectly and expressing gratitude appropriately in workplace conversations through role plays and examples.
English is the medium for 80% of the data put away on the planet's PCs. Not just in Internet but also in workplace. Business English Course has become tool of confidence for all business people. https://www.aksent.org.in/courses/business-english/
Here is a guide of reminders of pre-meeting, during meeting, and post-meeting etiquette rules for planning and meeting in a virtual meeting environment.
This module is about 13 days training for Customer Service Representatives, and Communication Arts students. This is patterned to TESDA's 100 to 120 training hours.
How to improve your communication with your bossKelvin Lim
Are you enjoying your work at the moment?
If YES, a big deal of that can be because of a good relationship with your boss.
If NO, we highly recommend you to read through our slideshare.
The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.
If you are not familiar with interviews, this slideshow can help you learn what to expect. This was designed as an introduction for my middle school students.
English is the medium for 80% of the data put away on the planet's PCs. Not just in Internet but also in workplace. Business English Course has become tool of confidence for all business people. https://www.aksent.org.in/courses/business-english/
Here is a guide of reminders of pre-meeting, during meeting, and post-meeting etiquette rules for planning and meeting in a virtual meeting environment.
This module is about 13 days training for Customer Service Representatives, and Communication Arts students. This is patterned to TESDA's 100 to 120 training hours.
How to improve your communication with your bossKelvin Lim
Are you enjoying your work at the moment?
If YES, a big deal of that can be because of a good relationship with your boss.
If NO, we highly recommend you to read through our slideshare.
The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.
If you are not familiar with interviews, this slideshow can help you learn what to expect. This was designed as an introduction for my middle school students.
Effective communication for effective teachingmarpasha
Effective communication for effective teaching is an important aspect of any teaching learning process. Today’s competitive world demands from teachers to teach better, smarter, and effective. The course contents worth nothing if not communicated effectively. To get it across the students a teacher has to be very effective in his communication and presentation skills. An effective communication is always stimulating, inspiring, motivating and adds fuel to the fire if presenter possesses that igniting spark. Unfortunately, many teachers do not realize this aspect. Effective communication is very important for effective teaching. A workshop has been delivered at Directorate of Staff Development (Lahore) to the newly employed school teachers. This workshop coveres various aspects which can help teacher to make their communication stimulating, inspiring, and motivating. The workshop covers following topics
• What is Communication and Why Is It Important?
• What is Persuasion?
• The Rhetorical Approach to Instructional Communication
• Role of Teachers' Credibility
• Role of Clarity
• Role of Humor
• Role of Immediacy
• Factors Facilitate Openness and Acceptance
• Helpful Hints for Effective Communication
• Factors Encouraging Student Responses
• Roadblocks to Communication
• Responses Tend to Communicate Inadequacies and Faults
• Messages Try to Make the Student Feel Better or Deny there is a Problem
• Response Tends to Try to Solve the Problem for the Student
• Messages Tend to Divert the Student or Avoid the Student Altogether
• Active Listening
• Factors of Affecting Listening
This is the presentation for English learners with some insights on small talk: the reasons why it is difficult for English learners, how to succeed and learn to communicate better, plus I share a couple of advice on how to ask questions an easier way. The presentation was used on a live webinar on December 08th. Here is the replay link: https://youtu.be/jqLgL7o5AhE.
Step: 1. Keep Gossiping!! (Coz value addition is not a work for you)
Step: 2. Complain!! (Society loves people with a good for nothing attitude)
Step: 3. Compare with Other ‘s (Losers attitude suits you a lot)
Step: 4. Take a Break! (Following without rationality makes attractive personality)
Step: 5. Keep watching TV (Watching movies will get you the best audience award)
Expression of Requesting, Encouraging and Persuading - Definition&ExampleRatna Eli
This presentation was made by my friends and I in order to complete the assignment in English for Interpersonal Interactions 3. Hopefully, this material would be useful for those who want to know and learn. Thank You!
Similar to Workplace Communication_ Week 1_Speaking at the workplace (20)
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
2. Brainstorming
• In what situations
do you have to
talk at your work?
• What is
challenging for
you to talk about
at your work?
Original image by Geralt. CC-By-SA.
3. Speaking at the workplace
• Small talks
• Voice mail messages
• Meetings
• Networking
• Presentations
6. Speaking politely and formally
Screenshot of ACT 6 http://youliveandlearn.ca/lessons/language-training/act-6/
7. What is register?
• Register
unwritten communication rules followed in
workplace communications, with friends,
strangers, etc.
8. Activity 1a
A: Hi Charlie, can
you give me a
hand?
B: Sure, Peter. What's
up?
A: I can't get this to
work.
B: Why don't you try
to use a
screwdriver?
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
9. Activity 1a
A: Hi Charlie, can
you give me a
hand?
B: Sure, Peter. What's
up?
A: I can't get this to
work.
B: Why don't you try
to use a
screwdriver?
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
10. Activity 1b
A: Good Morning,
Mr. Jones, may I
ask you a
question?
B: Certainly, how
can I help you?
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
11. Activity 1b
A: Good Morning,
Mr. Jones, may I
ask you a
question?
B: Certainly, how
can I help you?
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
12. Activity 1c
A: Excuse me,
Brandon, we seem
to be having a
problem with the
EO account. We'd
better get
together to discuss
the situation.
B: That's a good
idea Ms. Everson,
would 4 o'clock
suit you?
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
13. Activity 1c
A: Excuse me,
Brandon, we seem
to be having a
problem with the
EO account. We'd
better get
together to discuss
the situation.
B: That's a good
idea Ms. Everson,
would 4 o'clock
suit you?
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
14. Activity 1d
A: Hi honey, how
was your day?
B: Great, we got a
lot done. And
yours?
A: Fine, but stressful.
Pass me that
magazine, please.
B: Here you go.
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
15. Activity 1d
A: Hi honey, how
was your day?
B: Great, we got a
lot done. And
yours?
A: Fine, but stressful.
Pass me that
magazine, please.
B: Here you go.
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
16. Activity 1e
A: Pardon me. Do
you think you
could give me
the time?
B: Certainly, it's
twelve thirty.
C: Thank you.
D: Not at all.
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
17. Activity 1eorrect register use
A: Pardon me. Do
you think you
could give me
the time?
B: Certainly, it's
twelve thirty.
C: Thank you.
D: Not at all.
Who is having this
conversation?
1.Wife to Husband
2.Friend to Friend
3.Subordinate to Superior
4.Superior to Subordinate
5.Man Speaking to Stranger
19. Role-play
Scenario:
In a workplace setting you are
introduced to a new colleague.
How do you respond?
A: I’d like to introduce you to Charlie.
You:
20. Role-play
Scenario:
In a workplace setting you are
introduced to a new colleague.
How do you respond?
A: I’d like to introduce you to Charlie.
You: It’s a pleasure to meet
you./Pleased to meet you.
22. Scenario:
• You arrive at the school office. You ask for Jessica,
the teacher in charge of the lunch program.
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
23. Listen to the conversation….
• Hello! Can I help you?
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
24. Yes. Hi, I'm here to start
volunteering in the
cafeteria. I was told
that I should find a
teacher named
Jessica- I was
wondering if you
could tell me how to
find her. It's my first
day and I don’t
know the school very
well.
Hello,
Can I help
you?
26. Direct question:
How can I find her?
Indirect question:
I was wondering if you could tell
me how to find her.
27. Listening
1. Listen to Part 1 of a short interview.
2. You will hear two indirect questions.
Type them in the chatbox.
28. Interview with Ianthe – Part 1
Stephanie: Thank you so much for agreeing to talk with me today!
Ianthe: Oh, that is no problem! Thanks for being interested in my
job!
Stephanie: I am wondering if you can tell us about your job.
Ianthe: I am an e-Facilitator for EO. I really like this job. I teach
online classes…..
Stephanie: Do you happen to know if you need a specific education to
work as an e-Facilitator?
Ianthe: Yes, you do need a certificate. It is called….
29. Direct yes/no question Indirect yes/no question
Can you tell us about your job? I am wondering if you can tell us about
your job.
Do you need a specific education to
work as an
e-Facilitator?
Do you happen to know if you need a
specific education to work as an e-
Facilitator?
30. Direct yes/no question Indirect yes/no question
Can you tell me the way to the office? I am wondering…
Do you need a Criminal Record Check
for this position?
Do you happen to know…
31. Direct yes/no question Indirect yes/no question
Can you tell me the way to the office? I am wondering if you could tell me the
way to the office.
Do you need a Criminal Record Check
for this position?
Do you happen to know
32. Direct yes/no question Indirect yes/no question
Can you tell me the way to the office? I am wondering if you could tell me the
way to the office.
Do you need a Criminal Record Check
for this position?
Do you happen to know if you need a
Criminal Record Check for this position?
33. Direct yes/no question Indirect yes/no question
Is there some coffee left?
Is Briar still in the office?
34. Direct yes/no question Indirect yes/no question
Is there some coffee left? I wonder if there is some coffee left.
Is Briar still in the office?
35. Direct yes/no question Indirect yes/no question
Is there some coffee left? I wonder if there is some coffee left.
Is Briar still in the office? Do you happen to know if Briar is still in the
office?
36. Listening
1. Listen to Part 2 of the interview.
2. You will hear three indirect questions.
Type them in the chatbox.
37. Interview with Ianthe – Part 2
Stephanie: I'd like to know how you got into this field.
Ianthe:
Stephanie: Could you tell me what personal characteristics are
required to be successful in your job?
Ianthe:
Stephanie: Could you please explain what a WizIQ class is?
Ianthe:
38. Direct questions Indirect questions
How did you get into this field? I'd like to know how you got into
this field?
Could you tell me what personal
characteristics are required to be
successful in your job?
Could you please explain what a
WizIQ class is?
39. Direct questions Indirect questions
How did you get into this field? I'd like to know how you got into
this field?
What personal characteristics are
required to be successful in your
job?
Could you tell me what personal
characteristics are required to be
successful in your job?
Could you please explain what a
WizIQ class is?
40. Direct questions Indirect questions
How did you get into this field? I'd like to know how you got into
this field?
What personal characteristics are
required to be successful in your
job?
Could you tell me what personal
characteristics are required to be
successful in your job?
What is a WizIQ class? Could you please explain what a
WizIQ class is?
41. Word order is tricky!
How did you get into this field?
I'd like to know how you got into this field.
Rule: Subject comes after formula
42. Word order is tricky!
What is a WiZiQ class?
Could you please explain what
Rule: Subject comes after formula
a WiZiQ class is?
43. Formulas for polite questions
Could you please explain …
I'd like to know …
Could you tell me …
44. Direct questions Indirect questions
How long have you been in Canada? I'd like to know how…..
What do you like about your job? Could you tell me what..
What is the biggest challenge? Could you please…
45. Direct questions Indirect questions
How long have you been in Canada? I'd like to know how long…
you have been in Canada.
What do you like about your job? Could you tell me what...
What is the biggest challenge? Could you please…
46. Direct questions Indirect questions
How long have you been in Canada? I'd like to know how…
how long you have been in Canada.
What do you like about your job? Could you tell me what...
you like about your job?
What is the biggest challenge? Could you please tell me …
47. Direct questions Indirect questions
How long have you been in Canada? I'd like to know how…
how long you have been in Canada.
What do you like about your job? Could you tell me what...
you like about your job?
What is the biggest challenge? Could you please tell me what
the biggest challenge is?
48. Listening
1. Listen to Part 3 of the interview.
2. You will hear two indirect questions.
Type them in the chatbox.
49. Interview with Ianthe – Part 3
Stephanie: I'm interested in knowing three things you really like about
your job.
Ianthe:
Stephanie:
Ianthe:
50. Interview with Ianthe – Part 3
Stephanie: I'm interested in knowing three things you really like about
your job.
Ianthe:
Stephanie: Would you mind telling me three things that you do not like
about your job?
Ianthe:
51. Gerund (verb+ing)
Direct questions Indirect questions
What are three things you really like
about your job?
I'm interested in knowing three things
you really like about your job?
Would you mind telling me three things
that you do not like about your job?
52. Direct questions Indirect questions
What are three things you really like
about your job?
I'm interested in knowing three things
you really like about your job?
What are the three things that you do
not like about your job?
Would you mind telling me three things
that you do not like about your job?
Gerund (verb+ing)
53. Direct question: Indirect question
using a gerund
How much time do you spend
in front of a computer screen?
I'm interested in knowing….
What was your first job? Would you mind telling me
about
57. One of the volunteers is a manager of a hotel and says that
the hotel is hiring.Listen to the manager…
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
58. You ask about the position and the name of the hotel.
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
59. You ask about the position and the name of the hotel.
Could you please tell me what the position is?
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
60. You explain that you are interested in getting more
information.
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
61. You explain that you are interested in getting more information.
Would you mind telling me a little bit more about this position?
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
62. You ask to make an appointment for a job interview
on the spot.
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
63. You ask to make an appointment for a job interview on the spot.
Fantastic! I wonder if I could make an appointment for a job
interview right away.
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
65. You really want to thank for this great
information!
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
66. You really want to thank for this great information!
Thank you so much for this exciting information! Your support is
highly appreciated!
Screenshot of ACT 6
http://youliveandlearn.ca/lessons/language-training/act-6/
67. Expressing gratitude
Thank you very much.
It was very kind of you.
I appreciate your help.
You have been very helpful.
You are welcome.
It's my pleasure.
Any time.
70. Links and resources
• Language Explorer
• http://www.myenglishonline.ca/eal.assess/assessment/act6.ht
ml
• Formal and informal greetings
• http://www.youtube.com/watch?v=bixg6QUNHDg
• Register use
• http://esl.about.com/od/businessspeakingskills/a/Workplace-
Communication-Skills-For-Esl-Learners.htm
• Quiz about indirect questions
• http://esl.about.com/library/quiz/bl_indirect.htm
• Expressing gratitude:
• http://www.eslhelpdesk.com/Library/thankyouverymuch.htm
Editor's Notes
Welcome to this 4 week course!
Courtesy of
Let’s get to know each other by introducing yourself providing the ff information:
-Name
-Country
-Something about yourself
Let’s get to know each other by introducing yourself providing the ff information:
-Name
-Country
-Something about yourself