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Chapter 9
Business Marketing:
ProductProduct PRICINGPRICING
StrategiesStrategies
This Week’sThis Week’s KEYKEY
ResourcesResources
• New Jersey Entrepreneurial Network.
• Venture Association of NJ.
• NJ Economic Development Authority.
• www.nyc.gov/html/sbs/nycbiz/html/library/library.shtml
• www.sba.gov/smallbusinessplanner/start/financestartup/
• www.nyc.gov/html/sbs/nycbiz/html/business_planning/g
• http://www.nypl.org/smallbiz/
Resources
Resources
Resources
Resources
ProductsProducts
vs.vs.
ServicesServices
• A product is anything that is offered to the
market to satisfy customer wants, needs, and
demands
• A Good versus A Service:
– Tangibility: physical items
– Inseparability: Services are inseparable from
consumption (a haircut)
– Heterogeneity: The quality of the service depends
entirely on the co. and person performing the
service, and the circumstances at the time of the
service
– Perishability: a good can be stored for later
use/consumption
What’s a “Product”
• HYBRID products: a balance of tangible and
intangible (meal at restaurant)
– Chuck e cheese or Wolfgang Puck
• Total ProductTotal Product = CORE + Augmented
– CORE: Clean houses, help people find jobs, make
wine
– AUGMENTED: What distinguishes you from the
competition but is still associated with the CORE
– TOTALTOTAL: Comprises both but includes other aspects
that change over time
Making Intangible More TANGIBLE
• A small business’s resources are limited, so you
MUST focus on your TARGET MARKET:
– The group of people on which a marketer focuses
their promotional efforts
What’s a “Product”
What’s aWhat’s a BrandBrand
Resources
Resources
• Avoid using JUST your family name
• Is your name appropriate (Ex. Pain Dental)
• Watch your intellectual capital, website
domains, etc.
• Don’t use a name that’s so narrow that it
prevents your future growth (Ex. Just Screws)
Brand Guidelines
• Idea Generation / SCAMPER (Chpt. 4)
• Idea screening for business potential, which do
we evaluate further
• Idea evaluation – specifying the details of each
idea’s technological feasibility, cost, market
potential
• Product Development – start with prototypes,
test marketing
• Commercialization
Product Development Process
• SS - Substitute
• CC - Combine
•A - Adapt
• MM - Magnify/Modify
• PP - Put to other uses
• EE - Eliminate
•R - Rearrange
SCAMPER
Product Development
Product Development
Social Product Development
Product Development
Product Development
http://www.slideshare.net/nusantara99/new-product-development-strategy
New Product Development
Product Life Cycle
• Post commercial launch sales grow slowly
• Building brand awareness/recognition is
CRITICAL
• Advertising must focus on the advantage this
product/service offers
• Let them try your new product out (samples)
• Let them see it in action (Shamwow)
STAGE 1: Introduction
• Product acceptance happens rapidly
• Sales and profits grow at a high rate
• Not a huge need for advertising and promotions
• Marketing goal is maximize market share
• Critical time for small firms – larger firms can
now see you coming at them from the rear
view mirror
STAGE 2: Growth
Growth is aGrowth is a
Double-EdgedDouble-Edged
SwordSword
• Rapid growth begins to slow
• Competition is fierce
• New client acquisition comes from taking
customers from competitors
• When competitors go out of business you
snatch up their accounts
• Less advertising more promotions
• Expand your suite of products and services
STAGE 3: Maturity
• Can be slow or fast, steady or sporadic
• Sales and profits fall
• Stop advertising and promoting
• Scale back production, phase out certain
products and/or services
STAGE 4: Decline
Product Life Cycle
Product Life Cycle
What isWhat is Pricing?Pricing?
• So much more than the cost of making the
product plus a mark up
• Implies VALUEVALUE or WORTH
• Need to understand the “psychologypsychology” behind
consumer purchase decisions
• A MAJOR factor in affecting customers’ beliefs
about your quality and desirability
• The easiest variable of the 5P marketing mix to
change
• A critical component of your competitive
strategy
What’s “Pricing”
• Seller tendency to overcharge
• Highest versus optimum price
• Optimum price is a function of 4 things:
– Demand for the product
– Value delivered to the customer
– Competitor pricing
– Your business strategy and product placement
• Markup: what you sell it for
-what it cost to make it
– As a %: markup / cost
What’s “Pricing”
• Price elasticity: inelastic product is one people
can’t do without. Now matter how much you
increase the price, they will still buy it.
• Got any examples???Got any examples???
• Inelastic products have almost NO substitutes
• Elastic products have LOTS of substitutes
Price Elasticity
• We all have INTERNAL & EXTERNAL reference
prices:
– Internal: A consumer’s mental image what the price
should be
– External: An estimation what the price should be
based on information external to the consumer
• Price Range ACCEPTABILITY
Pricing Psychology
• Align pricing to your company objectives
• Reflect your marketing strategy
• Channels of Distribution (pay off every hand in
the pot)
• Competition
• Legal Regulatory Issues:
– Price gouging
Factors in Setting Prices
• Skimming: set it high, bring it down over time
• Prestige/Premium – the higher the price, the
higher the “perceived” value
• Odd-Even: End with a $.05$.05, $.07$.07, or $.09$.09
• Partitioned: Charging for all the “EXTRAS”
• Captive: The base unit pricing is inexpensive
but the expendable is COSTLY (Ex. Printer +
ink cartridge, single coffee cups, home water
service)
• Price Lining: Different product versions to
appeal to different markets.
Pricing Strategies
• Periodic/random discounting
• Off-Peak Pricing
• Bundling/Multi-pack Pricing
• Coupons, Rebates, Loyalty Programs
• Referral Discounts
Price Lowering Techniques
Pricing Strategies
Pricing Strategies
Industry ResearchIndustry Research
FREEFREE Industry Research
FREEFREE Industry Research
FREEFREE Industry Research
FREEFREE Industry Research
FREEFREE Industry Research
FREEFREE Industry Research
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Entrepreneurship Chapter 9 Ethan Chazin

  • 1. Chapter 9 Business Marketing: ProductProduct PRICINGPRICING StrategiesStrategies
  • 2. This Week’sThis Week’s KEYKEY ResourcesResources
  • 3. • New Jersey Entrepreneurial Network. • Venture Association of NJ. • NJ Economic Development Authority. • www.nyc.gov/html/sbs/nycbiz/html/library/library.shtml • www.sba.gov/smallbusinessplanner/start/financestartup/ • www.nyc.gov/html/sbs/nycbiz/html/business_planning/g • http://www.nypl.org/smallbiz/ Resources
  • 8. • A product is anything that is offered to the market to satisfy customer wants, needs, and demands • A Good versus A Service: – Tangibility: physical items – Inseparability: Services are inseparable from consumption (a haircut) – Heterogeneity: The quality of the service depends entirely on the co. and person performing the service, and the circumstances at the time of the service – Perishability: a good can be stored for later use/consumption What’s a “Product”
  • 9. • HYBRID products: a balance of tangible and intangible (meal at restaurant) – Chuck e cheese or Wolfgang Puck • Total ProductTotal Product = CORE + Augmented – CORE: Clean houses, help people find jobs, make wine – AUGMENTED: What distinguishes you from the competition but is still associated with the CORE – TOTALTOTAL: Comprises both but includes other aspects that change over time Making Intangible More TANGIBLE
  • 10. • A small business’s resources are limited, so you MUST focus on your TARGET MARKET: – The group of people on which a marketer focuses their promotional efforts What’s a “Product”
  • 11.
  • 12. What’s aWhat’s a BrandBrand
  • 15. • Avoid using JUST your family name • Is your name appropriate (Ex. Pain Dental) • Watch your intellectual capital, website domains, etc. • Don’t use a name that’s so narrow that it prevents your future growth (Ex. Just Screws) Brand Guidelines
  • 16. • Idea Generation / SCAMPER (Chpt. 4) • Idea screening for business potential, which do we evaluate further • Idea evaluation – specifying the details of each idea’s technological feasibility, cost, market potential • Product Development – start with prototypes, test marketing • Commercialization Product Development Process
  • 17. • SS - Substitute • CC - Combine •A - Adapt • MM - Magnify/Modify • PP - Put to other uses • EE - Eliminate •R - Rearrange SCAMPER
  • 25. • Post commercial launch sales grow slowly • Building brand awareness/recognition is CRITICAL • Advertising must focus on the advantage this product/service offers • Let them try your new product out (samples) • Let them see it in action (Shamwow) STAGE 1: Introduction
  • 26. • Product acceptance happens rapidly • Sales and profits grow at a high rate • Not a huge need for advertising and promotions • Marketing goal is maximize market share • Critical time for small firms – larger firms can now see you coming at them from the rear view mirror STAGE 2: Growth
  • 27. Growth is aGrowth is a Double-EdgedDouble-Edged SwordSword
  • 28.
  • 29. • Rapid growth begins to slow • Competition is fierce • New client acquisition comes from taking customers from competitors • When competitors go out of business you snatch up their accounts • Less advertising more promotions • Expand your suite of products and services STAGE 3: Maturity
  • 30. • Can be slow or fast, steady or sporadic • Sales and profits fall • Stop advertising and promoting • Scale back production, phase out certain products and/or services STAGE 4: Decline
  • 33. What isWhat is Pricing?Pricing?
  • 34. • So much more than the cost of making the product plus a mark up • Implies VALUEVALUE or WORTH • Need to understand the “psychologypsychology” behind consumer purchase decisions • A MAJOR factor in affecting customers’ beliefs about your quality and desirability • The easiest variable of the 5P marketing mix to change • A critical component of your competitive strategy What’s “Pricing”
  • 35.
  • 36. • Seller tendency to overcharge • Highest versus optimum price • Optimum price is a function of 4 things: – Demand for the product – Value delivered to the customer – Competitor pricing – Your business strategy and product placement • Markup: what you sell it for -what it cost to make it – As a %: markup / cost What’s “Pricing”
  • 37. • Price elasticity: inelastic product is one people can’t do without. Now matter how much you increase the price, they will still buy it. • Got any examples???Got any examples??? • Inelastic products have almost NO substitutes • Elastic products have LOTS of substitutes Price Elasticity
  • 38. • We all have INTERNAL & EXTERNAL reference prices: – Internal: A consumer’s mental image what the price should be – External: An estimation what the price should be based on information external to the consumer • Price Range ACCEPTABILITY Pricing Psychology
  • 39. • Align pricing to your company objectives • Reflect your marketing strategy • Channels of Distribution (pay off every hand in the pot) • Competition • Legal Regulatory Issues: – Price gouging Factors in Setting Prices
  • 40.
  • 41. • Skimming: set it high, bring it down over time • Prestige/Premium – the higher the price, the higher the “perceived” value • Odd-Even: End with a $.05$.05, $.07$.07, or $.09$.09 • Partitioned: Charging for all the “EXTRAS” • Captive: The base unit pricing is inexpensive but the expendable is COSTLY (Ex. Printer + ink cartridge, single coffee cups, home water service) • Price Lining: Different product versions to appeal to different markets. Pricing Strategies
  • 42. • Periodic/random discounting • Off-Peak Pricing • Bundling/Multi-pack Pricing • Coupons, Rebates, Loyalty Programs • Referral Discounts Price Lowering Techniques