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Enrique J. O'Neill 4325 Felton St Apt 1
619.534.9828 San Diego, Ca 92104
SUMMARY
Highly experienced Customer Service / Sales and expert relationship builder, demonstrating solid
interpersonal, and communication skills. Adept at providing world class customer service, mentoring other
employees, and achieving all company goals and objectives. Passionate and results driven with an
impressive performance and attendance record.
HIGHLIGHTS OF QUALIFICATIONS
• 20 years of customer relations experience
• Creative Problem Solver
• Microsoft Office Suite
• Proprietary Software
• Fluent in English and Spanish-both oral and
written
• Complaint Resolution
• Sales and Promotion • Guest Concierge
• High level of enthusiasm from the first guest to
the last
• Handling Department Cash and Credit Card
Sales
• Managerial Duties
• Scheduling
EMPLOYMENT HISTORY
Employer: PCC Wireless 2015-Present
Position: TerritoryAccountManager
Industry: Pre PaidWireless
Helped cover markets in the area of San Diego County, understanding and committing to
performance based management culture. Showed dedication, organization and the ability
to work well independently. Proficient in Microsoft applications including Excel and Power
Point. Excellent customer service skills with strong follow through. Excellent verbal and
written communication skills to both internal and external customers. Great personal
presentation ability – both friendly and professional. Use of own vehicle with some
weekend scheduling as required.
Employer: Rush Star Wireless 2014-2015
Position: Dealer Support Representative
Industry: Pre Paid Wireless
As part of the Information Hub in my department I gave support over the phone and by
email to our dealers by fulfilling their sales orders, training them, troubleshooting issues
and by answering their questions whenever their National Account Managers were not
available to take their calls. Also gave support to the National Account Manager
Department by fielding their incoming calls and transferring them to the Account Manager
or to any other department or person that the call needed to go to. Maintained constant
communication with dealers, customers and partners to keep them appraised of the latest
information, technology, deals and price changes as well as any other information that
could be beneficial or that could affect them or their business.
Employer: Sea World-San Diego 2012-2014
Position: Ride Operator / Guest Relations and Park Ambassador for Guest Relations
Industry: Parks and Entertainment
Greeted guests, In charge of daily Rides Operations, special needs guests, team
member training and guest feedback. Assisted guests in scheduling, and general park
information. Carried out supervisory responsibilities thru planning while assigning and
directing work, appraised performance, rewarded, trained and disciplined team members
while addressing complaints and resolving problems. Worked directly with other
departments and assisted other locations and park areas as needed. Understood,
modeled and enforced safety policies and procedures and tracked information to help
complete daily and weekly reports.
Employer: N/A 2008-2012
Position: Working Outside of the Country
Industry: Sales and Quality Assurance
Due to elderly parents failing health I primarily worked in the Island of Puerto Rico and
later in Tijuana, Mexico in several small businesses: furniture store, auto shop and
electronics store clerk. Supervised employees’ sales, Spanish and English interpreter,
and customer service.
Employer: Marriott, Residence Inn Mission Valley 2006-2008
Position: Night Auditor
Industry: Hotels, Tourism
Timely batched grand total of credit cards to the bank. Balanced each shift audit posting
before closing the business day and prepared the reports for the next day. Submitted
reports to Outlets Manager and the General Manager.
Employer: Town & Country Hotel, Mission Valley 2002-2006
Position: VIP Agent
Industry: Hotels, Tourism
Special events coordinator. Front Desk Agent for large groups, reservations, concierge.
Business References
J. Willis
619.226.3900 ext. 3826
Relationship: Director of Merchandise Sea World San Diego
Kelly Cass
619.647.5659
Relationship: Retail Supervisor Sea World San Diego
Lei Olivetti
619.227.4194
Relationship: Director of Human Resources at Rush Star Wireless
Personal References
Linda Wagner
858.268.1618
Relationship: Friend 20 years (Office Manager Dr. Misleh DDS)
Paola Bartolomeo
619.322.8919
Relationship: Friend 17 years (DEA Administrator)
Patrick Olinger
619.952.7338
Relationship: Friend 17 years (Director, IT Program Management Office)

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Enrique O'Neill, Resume 2015

  • 1. Enrique J. O'Neill 4325 Felton St Apt 1 619.534.9828 San Diego, Ca 92104 SUMMARY Highly experienced Customer Service / Sales and expert relationship builder, demonstrating solid interpersonal, and communication skills. Adept at providing world class customer service, mentoring other employees, and achieving all company goals and objectives. Passionate and results driven with an impressive performance and attendance record. HIGHLIGHTS OF QUALIFICATIONS • 20 years of customer relations experience • Creative Problem Solver • Microsoft Office Suite • Proprietary Software • Fluent in English and Spanish-both oral and written • Complaint Resolution • Sales and Promotion • Guest Concierge • High level of enthusiasm from the first guest to the last • Handling Department Cash and Credit Card Sales • Managerial Duties • Scheduling EMPLOYMENT HISTORY Employer: PCC Wireless 2015-Present Position: TerritoryAccountManager Industry: Pre PaidWireless Helped cover markets in the area of San Diego County, understanding and committing to performance based management culture. Showed dedication, organization and the ability to work well independently. Proficient in Microsoft applications including Excel and Power Point. Excellent customer service skills with strong follow through. Excellent verbal and written communication skills to both internal and external customers. Great personal presentation ability – both friendly and professional. Use of own vehicle with some weekend scheduling as required. Employer: Rush Star Wireless 2014-2015 Position: Dealer Support Representative Industry: Pre Paid Wireless As part of the Information Hub in my department I gave support over the phone and by email to our dealers by fulfilling their sales orders, training them, troubleshooting issues and by answering their questions whenever their National Account Managers were not available to take their calls. Also gave support to the National Account Manager Department by fielding their incoming calls and transferring them to the Account Manager or to any other department or person that the call needed to go to. Maintained constant communication with dealers, customers and partners to keep them appraised of the latest information, technology, deals and price changes as well as any other information that could be beneficial or that could affect them or their business.
  • 2. Employer: Sea World-San Diego 2012-2014 Position: Ride Operator / Guest Relations and Park Ambassador for Guest Relations Industry: Parks and Entertainment Greeted guests, In charge of daily Rides Operations, special needs guests, team member training and guest feedback. Assisted guests in scheduling, and general park information. Carried out supervisory responsibilities thru planning while assigning and directing work, appraised performance, rewarded, trained and disciplined team members while addressing complaints and resolving problems. Worked directly with other departments and assisted other locations and park areas as needed. Understood, modeled and enforced safety policies and procedures and tracked information to help complete daily and weekly reports. Employer: N/A 2008-2012 Position: Working Outside of the Country Industry: Sales and Quality Assurance Due to elderly parents failing health I primarily worked in the Island of Puerto Rico and later in Tijuana, Mexico in several small businesses: furniture store, auto shop and electronics store clerk. Supervised employees’ sales, Spanish and English interpreter, and customer service. Employer: Marriott, Residence Inn Mission Valley 2006-2008 Position: Night Auditor Industry: Hotels, Tourism Timely batched grand total of credit cards to the bank. Balanced each shift audit posting before closing the business day and prepared the reports for the next day. Submitted reports to Outlets Manager and the General Manager. Employer: Town & Country Hotel, Mission Valley 2002-2006 Position: VIP Agent Industry: Hotels, Tourism Special events coordinator. Front Desk Agent for large groups, reservations, concierge. Business References J. Willis 619.226.3900 ext. 3826 Relationship: Director of Merchandise Sea World San Diego Kelly Cass 619.647.5659 Relationship: Retail Supervisor Sea World San Diego Lei Olivetti 619.227.4194 Relationship: Director of Human Resources at Rush Star Wireless
  • 3. Personal References Linda Wagner 858.268.1618 Relationship: Friend 20 years (Office Manager Dr. Misleh DDS) Paola Bartolomeo 619.322.8919 Relationship: Friend 17 years (DEA Administrator) Patrick Olinger 619.952.7338 Relationship: Friend 17 years (Director, IT Program Management Office)