Rosa DeJesus has 13 years of experience as a center manager providing customer service and handling sensitive records. She is currently the Center Manager at Ace Cash Express in Orange Park, FL, where her responsibilities include cashing checks, processing loan applications, cash handling, sales, training staff, and risk analysis. Previously, she was the Center Manager at First American Cash Advance from 2002 to 2008, where she processed loans, handled collections, managed assets and expenses, provided customer service, and trained associates. She has a GED from Winter Park Tech and completed a pre-licensing course at Gulf Coast State College and holds an insurance customer service representative license.

1. Rosa DeJesus
779 Palmetto Place CT
Orange Park FL 32065
(904) 422-3943
rosa1dejesus@yahoo.com
Profile:
Enthusiastic center manager with 13 years of experience, that
provides well rounded customer service at all levels.
Demonstrate speed, accuracy and strong communication skills,
sales and deep knowledge of achieving business goals.
Accustomed to handling sensitive and confidential records.
Professional Experience
Ace Cash Express, Orange Park FL April 2009 – Present
Center Manager
- Cashing all good checks, achieving company standards by
taking risks and increasing store revenue.
- Originate and processing all payday loan application
accurately.
- Responsible for cash handling daily.
- Drive sales of all products and services effectively
- Train new Customer Service Representatives and Managers.
- Lead, motivate and inspire Customer Service Representatives
to create a customer focused environment resulting in a
memorable and positive experience while developing customer
retention, strong relationship and brand awareness and
loyalty.
- Conduct daily routine checks on all new loan applicants.
- Market and network with nearby businesses.
- Schedules manage controllable expenses through proper
staffing.
- Supervise, monitor and direct associates on all levels of
customer service issues.
- Keeps neat, clean organized work environment.
- Risk analysis manager for district.
- Accurint access for district.

2. First American Cash Advance, Orange Park FL February 2002 –
November 2008
Center Manager
- Process and approved all payday loan applications.
- Collections on all levels. Reminder calls and field calls
to home and employer.
- Managed assets and expenses with the store by applying
financial controls and reviewing all operational processes
including cash handling and payroll control.
- Provide excellent customer service to all current and
potential customers
- Over phone sales.
- Trained Associates/Managers.
Education:
1996 Winter Park Tech - GED
2011 Gulf Coast State College - Pre-Licensing Course
Licensure:
September 2012 Insurance Customer Service Representative 4-40