Joseph W. Paoletti has over 30 years of experience in management, customer service, sales, collections, and auditing. He holds a Bachelor's degree in Political Science from Southern Connecticut State University. Paoletti has worked in various industries including telecommunications, hospitality, and finance. His most recent roles include Manager/Sales Representative at Quality Resources, where he exceeded daily sales quotas, and Inside Sales/Customer Service Representative at Home Shopping Network, where he processed orders and resolved customer issues.

1. Joseph W. Paoletti 2903 Grey Oaks Blvd Tarpon Springs, FL 34688 727-505-9442 jwpao09@yahoo.com
Objective
Career professional with a wide range of expertise in Management, Customer Care, Sales, Collections and Auditing. Looking for an
opportunity to utilize my skills and experience to help contribute to the success of an organization.
Education
Bachelor of Science Degree Political Science 1982
Southern Connecticut State University New Haven, CT
Work Experience
 Quality Resources, Clearwater, FL 2012 – 2016
Manager/Sales Representative
Responsible for handling inbound sales and customer service calls in a call center environment. As sakes representative exceeded daily
company sales quotas, as manager responsibilities included training and day to day management of 30+ employees
 Home Shopping Network, Clearwater, FL 2011
Inside Sales/Customer Service Representative
Fielded inbound sales and customer service calls to new and existing customers, placed orders and secured payment, resolved or
escalated customer service issues
 Sheraton Hotels, Sand Key, FL 2011
PBX Telephone Operator
Responsible for operating hotel PBX telephone system, answering and routing phone calls both internal and external. Adhered to
company’s standards for excellence in providing service to its clients
 CPU2, Arden, NC 2010
Universal Agent
Responsible for handling both inbound customer service and inbound sales calls in a blended call center environment. Responsible for
customer satisfaction including account maintenance and customization. Exceeded company daily standards for conversion and revenue
per order on inbound sales calls.
 Cavalier Telephone and TV, Palm Harbor, FL 2008 - 2010
Sales and Customer Care Representative
Generated new business through varied acquisition channels. Specialized in Local, Long Distance, TV and DSL services. Handled
complex customer inquiries regarding telephone, TV or DSL service ranging from customer care, collections, repair and sales. Cultivated
strong customer relations and client loyalty as a result of dedicated customer service.
 Providence Residential Mortgage, New Port Richey, FL 2005 - 2008
Mortgage Broker
Licensed mortgage broker responsible for overseeing new home and refinance opportunities for customers located in CT, MA and FL.
Skilled at educating customers on financing products and recommending best options to meet their short-term and long-term needs.
Managed the qualification, processing and closing of each loan.
 Talk America, New Port Richey, FL 2000 - 2005
Sales and Internet Service Provider Manager
Manager of the Agent Channel for the acquisition of new residential and small business customers in the telecommunications industry.
Direct supervision of over 20 Sales Agents with responsibilities including coaching, development and disciplinary action. Coordinated the
process of payroll approval and employee commission payments. Handled physical security for facility as manager in charge. Oversaw
security escorts and equipment retrieval during termination process.
 Gardinar, Kamyia Associates, Washington, DC 1995 - 2000
Auditor in Charge
Trained, supervised, mentored and evaluated audit teams assigned to ensure lending institutions met the compliance requirements for
the filing of FHA claims throughout the United States and Puerto Rico. Reviewed transactions, documents, records and methods during
an exit interview with the lending institution to outline any infractions discovered during the audit.
 Chrysler Credit Corporation, MD, PA, NY 1989- 1995
Credit Manager and Sales Representative
Manager in charge for approving of all credit applications for automobile and truck loans. Generated wholesale business from
dealerships throughout NY as a sales representative.
 First New England Bank, Southport, CT 1988- 1989
Sales Representative
Responsible for generating retail and wholesale business in the Marine industry throughout CT and NY.
 Chrysler Credit Corporation, MD, PA, NY 1982- 1987
Credit Collections
Collected delinquent automotive accounts in the retail industry. Resolved difficult collection issues through means of direct client contact
and the implementation of diverse strategies. Conducted in-depth research and interfaced with external agencies in an effort to track
and resolve outstanding account delinquencies to ensure a high recovery rate. Met or exceeded company goals for delinquency
percentage, liquidation of inventory and inventory audits in North East Pennsylvania.
References available Upon Request