Kristen Nicole Delong seeks a career that allows her to utilize her degree in public relations. She has over 10 years of experience in customer service, sales, marketing, and administrative roles. Her objective is to continue increasing her knowledge and developing skills that benefit both her employer and her own professional success. She holds a bachelor's degree from Eastern Kentucky University and an associate degree from Lexington Community College.

1. KRISTEN NICOLE DELONG
440 SANDALWOOD DRIVE LEXINGTON, KENTUCKY 40505
859-618-9569 ▪ Kristendelong7@gmail.com
Objectives
To obtaina career in which I can utilize my degree; have the opportunity toincrease my knowledge base, add
value to developingskills which will benefit bothemployerand the standardsI haveset forth for myself thatwill
ensure my professionalsuccess.
Experience
Sales/MarketingSpecialist December 2014 –Present
Housewarmings/EverburnManufacturing ▪ 2312 PalumboAvenueLexington, KY 40509
ResponsibilitiesInclude:
 Assist customerswith their sales/purchase.
 Provideexcellent customer service to all prospectsandcurrent customers.
 Assistingand coordinatingall service requeststhat customersreport.
 Maintainingall office supplies, materials, and assisting with various other duties.
 Routingphonecalls for all incomingcalls.
 Managementof online sites for retail side.
 Website/Online organizationof productsandservices.
AdministrativeAssistant September 2014 –November2014
MaggardProperty Management ▪ 133 WaltonAvenue Lexington, KY40508
ResponsibilitiesInclude:
 Assist owners, tenant’scontractors, andstaff to organize, schedule and coordinatemany of the details of
the office on a daily basis.
 Provideexcellent customer service to all prospectsandcurrent tenants.
 Assistingand coordinatingall the move in’sand out’sfor all the properties.
 Maintainingall office supplies, materials, and assistingthe leasing coordinatorwith duties.
 Processingwork ordersfor tenantsandor owners.
 Routingphonecalls for all incomingcalls.
 Organizingvendormanagementfor all owners.
 Updatingandtrackingall available properties for prospectivetenantsand or owners.
Family SupportSpecialistII January 2012- January 2014
Departmentof Community BasedServices ▪2050 CreativeDrive Lexington, KY 40505
ResponsibilitiesInclude:
 Conductinterviews with clients for basic programs, completeappropriateforms and gatherrequired
documentationtomakeeligibility determinations.
 Data entry and verification using Ky.Netmainframeprograms.
 Verify client informationandcalculate programbenefits.
 Educate applicantson services offered. Identify eligibility andmake appropriatereferrals.

2. KRISTEN NICOLE DELONG Page 2
 In charge of C.Q.I. quarterly reviews, documentingmeetings, anduploadingthemto the server.
CustomerService Representative February 2011- January 2012
5/3 Bank ▪8331 EastWalker SpringsKnoxville, TN 37912
ResponsibilitiesInclude:
 Communicatingdirectly with customerstoassist themand determine which, if any productsbestsuited
their needs.
 General maintenanceof accountssuchas addresschange, phonenumbers, checks, debitcards, as well as
any other requirementsa customermay have.
 Openingand closingof checking andsavingsaccounts.
CustomerService Representative March 2007- May 2010
PNCBank ▪1650 BryanStation RoadLexington, KY40505
ResponsibilitiesInclude:
 Communicatingdirectly with customerstoassist themand determine which, if any productsbestsuited
their needs.
 Experience in opening andclosing the branchaccurately and effectively.
 General maintenanceof accountssuchas addresschange, phonenumbers, checks, debitcards, as well as
any other requirementsa customermay have.
 Openingand closingof checking andsavingsaccounts.
 Visiting local area businesses to promoteproductsandservices.
Interests
 Studies that interest me which allows me sometraining to advancemy career.
Education
 AndersonCounty High School
May 2003 High School Diploma
 Lexington Community College
May 2006 Associate in Arts
 Eastern Kentucky University
Dec 2010 B.A Public Relations
References
 Jeff Conrad Supervisor/Everburn 859-948-6025
 UrsulaMcIntyre Branch Supervisor 859-492-6570
 Clay Gudgell Supervisor/Everburn 859-994-1541