This document outlines a 10 step engagement strategy for businesses. The steps are: 1) listen and take action, 2) choose the right metrics, 3) identify a social object, 4) define business objectives, 5) find a simple idea, 6) design a playful engagement, 7) create a social media plan, 8) create a social CRM strategy, 9) define a social media policy, and 10) don't think as a lovemark. The strategy is meant to help businesses better engage participants and co-creators through social interactions rather than viewing people as mere consumers.