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Social Media



           Inform. Educate. Inspire.
Forget the tools for now
You need a Success Plan!



Research   Strategise   Create   Engage   Monitor   Measure
Research       Strategise    Create           Engage             Monitor       Measure




              Who              Where                     How                 What

                                                       How do they         What are they
             Identify your   Find out where                                   saying?
                                                        use Social
           target audience    they hang out                                What are they
                                                       Media tools?
                                                                             sharing?
Research         Strategise        Create         Engage      Monitor          Measure




           What’s the                                             Objectives
            goal?

                        Create a plan –
                                                           Plan
                          content or
                         editorial plan
                                                                        Integrate
                                   Make it part of your
                                   overall marketing.
Research        Strategise        Create     Engage            Monitor         Measure




                         Your social content should be FARE!

       Frequent              Accurate        Relevant                Engaging

      Post often but           Facts and    Stop selling and
      don’t spam. No         transparency     start being           Listen and have
      one likes spam.         and no BS.       relevant.             conversations.
Research         Strategise    Create               Engage         Monitor         Measure




                               In the name of business

                  Fun
              Opinionated
               Insightful
           Thought provoking
                                        Interesting
                                                                         Polite
                                                                          Cool
         Transparent
                                                                     Not reactive
  Stand by what you believe               Ethical
                                                                   Don’t get personal
            No BS

                                 Open                 Respectful
Research            Strategise             Create      Engage       Monitor          Measure




                                     Remember to
                                       listen and                          Evaluate
                                        respond.                         against your
                                                                          objectives.


http://www.reputationdefender.com/         Google Alert
http://www.brandwatch.com                                          Conversion
                                           Tweetdeck               Brand value
http://www.radian6.com/
http://socialmedia.alterian.com/                                   Who’s talking about you how?



                         http://socialmention.com
                         http://addictomatic.com/
Have more than tools
So, now what?
Burning Q 1



• How do I do it?
Cooling A 1

 • Within the context of your business
http://www.timminchin.com/   http://www.facebook.com/NAB?sk=wall
So, what’s your business?

    •   Peet
    •   Scotch College
    •   Schultz Partners
    •   WA State Museum
    •   Encycle
    •   TFS Ltd
    •   Amana Living
Burning Q2



• Is it all about marketing?
Cooling A2




       NO
       It’s about customer relationships.

       In fact, customer relationship is
       new marketing
http://www.penn-olson.com/2011/03/04/twitter-marketing-2/
Burning Q3



• What do I talk about?
Cooling A3
      What have you got?

      • Why should I be your
        friend?
      • Why should I like
        you?
      • What have you got
        that I haven’t got?
      • How much do you
        know?
General rules then?



•   Post regularly but don’t spam people
•   Don’t push too many promotions
•   Offer some cool deals still
•   Don’t repeat the same stuff all the time.
Burning Q4




Clicks, Fans and Likes – measure of success?
Cooling A4
Yes and No
                                Depth

Trust and credibility

                               Reputation

      Conversion


                        More business
Burning Q5




How do I respond to negative comment?
Not like Nestle!
Cooling A 5




       Depends what it is…but
Remember not to get emotional or personal
Inform. Educate. Inspire.

www.lincintegrated.com/ignite

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Social media training

  • 1. Social Media Inform. Educate. Inspire.
  • 3. You need a Success Plan! Research Strategise Create Engage Monitor Measure
  • 4. Research Strategise Create Engage Monitor Measure Who Where How What How do they What are they Identify your Find out where saying? use Social target audience they hang out What are they Media tools? sharing?
  • 5. Research Strategise Create Engage Monitor Measure What’s the Objectives goal? Create a plan – Plan content or editorial plan Integrate Make it part of your overall marketing.
  • 6. Research Strategise Create Engage Monitor Measure Your social content should be FARE! Frequent Accurate Relevant Engaging Post often but Facts and Stop selling and don’t spam. No transparency start being Listen and have one likes spam. and no BS. relevant. conversations.
  • 7. Research Strategise Create Engage Monitor Measure In the name of business Fun Opinionated Insightful Thought provoking Interesting Polite Cool Transparent Not reactive Stand by what you believe Ethical Don’t get personal No BS Open Respectful
  • 8. Research Strategise Create Engage Monitor Measure Remember to listen and Evaluate respond. against your objectives. http://www.reputationdefender.com/ Google Alert http://www.brandwatch.com Conversion Tweetdeck Brand value http://www.radian6.com/ http://socialmedia.alterian.com/ Who’s talking about you how? http://socialmention.com http://addictomatic.com/
  • 11. Burning Q 1 • How do I do it?
  • 12. Cooling A 1 • Within the context of your business http://www.timminchin.com/ http://www.facebook.com/NAB?sk=wall
  • 13. So, what’s your business? • Peet • Scotch College • Schultz Partners • WA State Museum • Encycle • TFS Ltd • Amana Living
  • 14. Burning Q2 • Is it all about marketing?
  • 15. Cooling A2 NO It’s about customer relationships. In fact, customer relationship is new marketing
  • 17. Burning Q3 • What do I talk about?
  • 18. Cooling A3 What have you got? • Why should I be your friend? • Why should I like you? • What have you got that I haven’t got? • How much do you know?
  • 19. General rules then? • Post regularly but don’t spam people • Don’t push too many promotions • Offer some cool deals still • Don’t repeat the same stuff all the time.
  • 20. Burning Q4 Clicks, Fans and Likes – measure of success?
  • 21. Cooling A4 Yes and No Depth Trust and credibility Reputation Conversion More business
  • 22. Burning Q5 How do I respond to negative comment?
  • 24. Cooling A 5 Depends what it is…but Remember not to get emotional or personal
  • 25.