Employee empowerment involves increasing the enabling capacity of individuals by sharing authority and power with lower-level employees so they can make more decisions. This allows employees to better serve customers and feel more in control. Ways to empower employees include expressing confidence in them, including them in decision making, and giving them freedom and autonomy while limiting coercive power. Benefits include improved satisfaction and performance from employees and increased trust in the organization. However, some managers may be reluctant to give up control or share power. Overall, empowerment can be a positive element that develops loyalty if implemented based on organizational needs.