This document discusses various topics related to employee empowerment, leadership, change management, team building, communication, and education/training. It provides definitions and overviews of these topics, outlines management's role, discusses strategies and best practices, and identifies inhibitors and ways to overcome challenges. The key topics covered include empowering employees, leading change, building effective teams, improving communication skills, and the importance of training for employees and managers.

1. Employee Empowerment, Leadership &
Change, Team building & Teamwork,
Communication & Interpersonal
Relations, Education & Training

2. Major Topics
Employee Empowerment
Leadership and Change
Team Building & Team Work
Effective Communication
Education & Training

3. Employee Empowerment

4. Employee Empowerment Defined…
Employee Empowerment is Employee Involvement
that matters.
It could also be defined as controlled transfer of
authority to make decisions and take actions.
What is needed?
Successful implementation of empowerment requires
change in corporate culture.
Does this mean Abdication?
NO. Empowerment involves actively soliciting input from
those closest to the work and giving careful thought to
that input.

5. Rationale
An aspect of Working Smart
Empowerment is the key to
motivation & Productivity.
It enables a person to develop
personally & professionally.

6. Inhibitors of Empowerment
Resistance from Employees & Unions
Resistance from Management
Insecurity
Personal Values
Ego
Management Training
Personality Characteristics of Managers
Exclusion of Managers
Workforce Readiness
Organizational Structure & Management Practices

7. Management’s Role in Empowerment &
Implementing Empowerment
Management’s Role:
Commitment
Leadership
Facilitation
Implementing Empowerment:
Development of Suggestion Systems (Fig 8.3)
Considering the Employees Point of View
Putting Vehicles in Place
Brainstorming
Nominal Group Technique (fig 8.4)
Quality Circles
Suggestion Boxes
Walking & Talking

8. Suggestion Systems - 1
Management’s Role:
Establishing Policy
Setting Up the System
Promoting the Suggestion System
Evaluating & Implementing suggestions
Rewarding employees
Improving the system..
Improving Suggestion Processing
Improving Individual Suggestions
Problem Identification
Research
Idea Development

9. Suggestion Systems - 2
Evaluating Suggestions
Though Employees make suggestions, final analysis is still
to be made by manager.
Thus, Establish a formal rating system for evaluating
suggestion systems.
Handling Poor Suggestions
Listen Carefully
Express Appreciation
Carefully explain your position
Encourage feedback
Look for Compromise

10. Achieving Full Participation
Removing Hidden Barriers
Negative Behavior
Poor Writing Skills
Fear of Rejection
Inconvenience
Encouraging new Employees
Coaching Reluctant Employees
Assess
Investigate
Match
Choose
Manage

11. How to Recognize Empowered
Employees
Taking Initiative
Identifying Opportunities
Thinking Critically
Building Consensus

12. Empowerment
Avoiding Traps:
Defining Power as Discretion & Self- Reliance
Failing to Properly Define Empowerment for Managers &
Supervisors
Assuming Employees Have the skills to be Empowered
Getting Impatient Making the Transition from
Traditional Approach
Beyond Empowerment

13. Leadership & Change

14. Leadership Defined
Leadership is the ability to inspire people to make
a total, willing and voluntary commitment to
accomplish or exceeding organizational goals.
Leaders must
Overcome resistance to change
Broker the needs of Constituency groups
Establish an ethical framework
Characteristics
Balanced Commitment
Positive Role Model
Good Communication Skills
Persuasiveness

15. Leadership for Quality
Principles:
Customer Focus
Obsession with Quality
Freedom through Control
Looking for Faults in Systems
Teamwork
Continuing Education & Training
The Juran Trilogy:
Quality Planning
Quality Control
Quality Improvement

16. Leadership
Motivation & Inspiration:
Understanding Individual
Needs
Understanding Individual
Beliefs
Leadership Styles:
In a total Quality setting, the
most appropriate style might
be called participative
leadership taken to a higher
level

17. Building & Maintaining a Following
Popularity & the Leader
Not all good leaders are popular. Vice Versa applies.
Leadership Characteristics
Sense of Purpose, Self-Discipline, Honesty, Credibility,
Commonsense, Stamina, Commitment, Steadfastness.
Pitfalls
Trying to be a buddy, Having an Intimate relationship
with an employee, Trying to keep the same when
supervising former peers.
Paradigms of Human Interaction
Win/Win, Win/Lose, Lose/Lose, Win

18. Leadership Vs Management
Leadership & Management are two distinctive and
Complementary systems of action.
Management
 Coping with Complexity
 Planning & Budgeting for
Complexity
 Develops capacity to
carry out plans through
organizing & staffing
 Ensures accomplishment
of plans through controlling
& Problem Solving
Leadership
 Coping with Change
 Setting the Direction for
change
 Aligns people to work
toward the vision
 Motivates & Inspires
people to want to accomplish
the plan

19. Leadership, Ethics, Change
Leadership & Ethics:
Setting high standards of ethical behavior is an essential
task of leaders in a total quality setting.
Leadership & Change
Have a clear vision & corresponding goals
Exhibit a strong sense of responsibility
Be an effective communicator
Have a high energy level
Have the will to change

20. Change
Employees & Mangers on Change
Difficulty in Change  Different perceptions of
employees & managers.
Hence, proper atmosphere should be created to
accommodate change.
Restructuring & Change:
Be smart & Empathetic
Have a Clear Vision
Establish Incentives that Promote the Change
Continue to Train

21. How to Lead Change?
Change Facilitation
Model:
A critical aspect of
leadership in today’s
globally oriented
organization involves
leading change.

22. Team Building & Team Work

23. Overview of
Team Building & Teamwork - 1
What is a Team?
A team is a group of people with a common, collective
goal.
Rationale for Teams
Primary reasons for advocating teamwork are:
Two or more heads are better than one.
People in teams get to know each other better, build trust &
as a result help each other.
Teamwork promotes better communication.
A group of people become a team when the following
conditions exist:
Agreement exists as to the team’s mission
Members adhere to the team ground rules
Fair distribution of responsibility & authority exists.

24. Overview of
Team Building & Teamwork - 2
Types of Teams
Department Improvement Team
Process Improvement Team
Task Force
Learning to Work Together
Factors influencing teamwork:
Personal Identity of Team members
Relationships among Team members
Identity within the organization
How to be a Member?
Gain Entry, Be Clear on the Team’s mission, Be well
prepared and participate, Stay in Touch.

25. Overview of
Team Building & Teamwork - 3
How to be a Leader?
Be clear on the team’s mission
Identify success criteria
Be action centered
Establish the ground rules
Share Information
Cultivate Team Unity
Team Excellence & Performance
Interdependence, Stretching tasks, Alignment, Common
Language, Trust/Respect, Shared Leadership/
Followership, Problem-solving skills, Confrontation/
Conflict-handling skills, Assessment/Action, Celebration.

26. Building Teams & Making them Work
Following are the factors that influence team
building & should be taken care of:
Makeup & Size of Teams
Choosing Team Members
Responsibilities of Team Leaders
Other Team Members
Creating Teams Mission Statement
Developing Collegial Relationships
Promoting Diversity in Teams

27. Four Step Approach to Team Building
Assessing Team Needs
Planning Team-Building Activities
Executing Team-Building Activities
Evaluating Team-Building Activities

28. Character Traits & Teamwork
Following are few character traits required for
Teamwork:
Honesty
Selflessness
Dependability
Enthusiasm
Responsibility
Cooperativeness
Initiative
Patience
Resourcefulness
Punctuality
Perseverance

29. Teams are not Bossed
– They are Coached
Bosses approach the job from
“I’m in charge – do as you are told perspective”.
Coaches are
facilitators of team development and continually
improved performance.
Following are a few characteristics of a Coach:
Clearly Defined Character
Team Development/Team Building
Mentoring
Mutual respect
Human Diversity

30. Handling Conflict in Teams
Resolution Strategies for Team Conflicts:
Plan & Work to establish a balanced culture
Establish clear criteria
Don’t allow individuals to build personal empires
Encourage & Recognize risk-taking behavior
Value constructive dissent
Assign people of widely differing perspectives
Reward and recognize both dissent & teamwork

31. Structural Inhibitors of Teamwork
Commonly found structural inhibitors to teamwork
in organizations are:
Unit Structure
Accountability
Unit Goals
Responsibility
Compensation & Recognition
Planning & Control

32. Rewarding Team &
Individual Performance
An organization’s
attempt to
institutionalize
teamwork will fail
unless it includes
implementation of an
appropriate
compensation
system

33. Effective Communication

34. Defnition of Communication
Communication is the transfer of message
( information,idea,emotion,intent,feeling or
something else) that is both received and
understood.

35. Effective Communication
Effective Communication means that the message
is received ,understood and acted on in the
desired manner. It is higher order of
communication.

36. Strategies to communicate the
importance of quality
1) Be optimistic and tie quality to the
organization’s strategic direction
2) Consider the points of view of all sides when
formulating your message.
3) Be positive ,honest and consistent-give every
one the same message.

37. Defnition of Listening
Listening means receiving the message,corretly
decoding it and accurately perceiving what it
means.

38. Inhibitors of effective listening
Lack of concentration
Interruption
Preconceived ideas
Thinking ahead
Interference

39. Improving the listening skills
Upgrade your desire to listen
Ask the right question
Judge what is really being said
Eliminate listening errors

40. Communicating in Writing (Helpful
Rules)
Plan before you write.
Be brief.
Be direct.
Be accurate.
Practice self – editing.

41. Strategies for improving
communication
Keep up to date.
Prioritize and determine time constrains.
Decide whom to inform.
Determine how to communicate.
Communicate and follow up.
Check understanding and obtain feedback

42. Education & Training

43. Overview of Education,
Training & Learning - 1
Training is
An organized, systematic series of activities designed to
enhance an individual’s work-related knowledge, skills, and
understanding.
Corporate America invests more than $45 billion
per year in training.
Sources of Training:
In house training
External Training or a combination of both.
Numerous Instructional methods like
video tapes, lecture, demonstration etc., are used to
provide training to employees

44. Overview of Education,
Training & Learning - 1
Types of training by Industry:
Customer Education
Sales Skills
Employee relations etc.,
Changing Role of Training
Mission of corporate Training is becoming the
maximization of competitiveness through continual
improvements.
Attitudes towards Training
Although interest levels don’t yet match those found in
European and Pacific Rim countries, attitude towards
training in North America are changing for better.

45. Rationale for Training
The rationale for training can be found in the need
to compete.
Following are the important factors for “need for
training”
Quality of the existing labor pool
Global Competition
Rapid & Continual Change
Technological Transfer Problems
Changing Demographics
Any kind of learning can benefit employees &
employers alike in ways that cannot be predicted.

46. Training needs Assessment
It is most important to:
Train those who need it most
Ensure that the training provided is designed to promote
the goals of the organization
Managers may become involved in assessing
training needs at two levels:
Organizational Level
Individual Level
The most structured approach managers can use
to assess training needs is the job task analysis
survey.

47. Providing Training
Strategies for maximizing training resources:
Build in Quality from the start
Design Small
Think Creatively
Shop around
Preview & Customize
Internal Approaches
Computer Based training, Group instruction etc.
External Approaches
Enrolling employees in programs provided by public
institutions.
Partnership Approaches
Training partnerships combine characteristics of the
above two approaches.

48. Evaluating Training
Evaluating Training begins with a clear statement
of purpose.
To know where training has improved performance,
managers need to know three things:
Was the training provided valid?
Did the Employees learn?
Has the learning made a difference?

49. Managers as Trainers & Trainees - 1
Principles of Learning:
People learn best when they are ready to learn
People learn more easily when what they are learning can
be related to something they already know
People learn best in a step-by-step manner
People learn by doing
The more often people use what they are learning, the
better they will remember and understand it
Success in learning tends to stimulate additional learning
People need immediate and continual feedback to know if
they have learned.

50. Managers as Trainers & Trainees - 2
Four Step Teaching Method:
Preparation
Presentation
Application
Evaluation
Managers as Trainees:
Quality basics
Strategic Quality management
Quality Planning
Quality Improvement
Quality Control

51. Workforce Literacy
Impact of Illiteracy on Industry:
Difficulty in filling high-skill jobs, lower levels of
productivity, higher levels of waste etc.,
What Industry Can Do
Industry in United States has found it necessary to
confront the literacy problem head-on.
Companies are doing this by providing remedial education
in the workplace.
What Managers Should Know about Literacy
Training
The need for workforce literacy will be a fact of life
with which managers will have to deal for some time to
come.

52. Improving Learning
Teaching Study Skills
Make a schedule and stick to it
Have a special place to study
Listen and take notes
Read assertively
Improve test-taking skills
Using Humor in Training
Properly used relevant humor can produce a more
favorable audience for the trainer.
Why Training Sometime fails?
Lack of participation in planning by management
Too narrow in scope

53. Orientation Training
Recurring errors associated with orientation
training:
Insufficient Information
Too much Information
Conflicting Information
Principles for providing effective training:
Base orientation topics on a needs assessment
Establish an organizing framework
Establish learner control
Make orientation a process, not just an event
Allow people and personalities to emerge
Reflect organization’s mission & culture
Have a system for improving & updating

54. Customer Training
An old adage states
“The customer is always right”
Customer education has several aspects:
Shaping customer expectations
Providing user support
Marketing
Customer expectations are shaped by the
promotional literature used in marketing the
product.
Customer training can also help market a product.

55. Ethics Training
Ethical behavior and the rationale for it can be
taught.
Ethics training is becoming increasingly important
As the pressures of succeeding in an intensely
competitive global marketplace grow.
Following are a few recommendations:
Stimulate discussion
Facilitate, don’t preach
Integrate ethics training
Highlight practical applications

56. Questions/Queries