To invest people with authority sharing varying degrees of power with lower-level employees to better serve the customer
3 LevelsEnabling the employees to makebigger decisions without having referto a senior.Involving the employees to improve the waysthings are doneEncouraging employees to Play a moreeffective role in their work.
Improved employer satisfaction. By being shared, organizational power cangrow. Employees to perform better. Increases trust in the organization
Giving up control can bethreatening to some managers. Managers may not want to sharepower with someone they look down upon. Managers fear losing theirown place and specialprivileges in the system.
Communicating ExpectationsProviding TrainingSelecting the Right EmployeesSharing InformationEstablishing Work TeamsDetermining Impact of Employee DecisionsChanging Behavior of Senior ManagementIdentifying Reasons for Empowerment
1. Demonstrate That You Value People2. Share Leadership Vision3. Share Goals and Direction4. Trust People5. Provide Information forDecision Making6. Delegate Authority and ImpactOpportunities, Not Just More Work7. Provide Frequent Feedback
8. Solve Problems: Dont Pinpoint ProblemPeople9. Listen to Learn and Ask Questions toProvide Guidance
Pros of Employee Empowerment It leads to greater job satisfaction,motivation, increased productivity andreduces the costs. It also leads to creativity and innovationsince the employees have the authority toact on their own. There is increased efficiency in employeesbecause of increased ownership in theirwork. Lesser need of supervision and delegation.
Employees when empowered become moreentrepreneurial and start taking more risks.Greater the risk, greater are the chances tosucceed. Focus on quality from the level ofmanufacturing till actual delivery and serviceof goods.
Cons of Employee Empowerment Egotism / arrogance: Worker arrogance cancreate a big trouble for the supervisors andthe managers. There can be problems indelegating. Employees avoid reporting abouttheir work and feedback can be takennegatively. Risk: Creativity and innovation demands agreater risk bearing capacity and there areequal chances of success and failure.Workers often lack the expertise to executeare enterprise, which can cost big.
Industrial Democracy: Labor unions andworkers are empowered and they may misusethe same. Strikes and lock outs become morefrequent. Also, labor unions gain insights intomanagement and their functioning and theyleak the same. Security: Since information comes and isshared by all, there are apprehensions aboutleakage of critical data
We can conclude that definitely employeeempowerment is a positive element in anorganization. However it depends on thedemands & circumstances. Empoweringemployees develops self confidence & loyaltyin them & leads also to improved customersatisfaction. Morever everyone’s limit is tobe defined when empowered.