As your company and your people become increasingly dependent on IT services—and as the relentless pace of business change drives greater “churn” in who needs what, and when—conventional approaches to IT service management are fast becoming obsolete.
By implementing RES ONE Service Store, your company can handle the intensifying IT service management requirements with ease, efficiency and excellence.
RES and guest analysts from the 451 Group, William Fellows and Agatha Poon, uncover the power of automation in delivering apps and services to the enterprise through a more scalable and effective approach. We will also discuss future benefits of automation and self-service, as customers map out their digital workspace and cloud journey. Register Here
How to Empower Your Clinician with Automated Self-Service TechnologyRES
There are few things more frustrating for clinicians than being logged in a queue to speak to an IT professional on the service desk. Wouldn’t it be great if they could be more self-sufficient?
This can be achieved with the consolidation of IT into a cohesive framework. One that is capable of automating and orchestrating the majority of trivial and mundane tasks currently driving the service desk meltdown.
Flexible and Secure Workspaces for the Modern EnterpriseRES
Join webinar guest ESG analyst and industry expert Mark Bowker as he talks through top challenges faced by IT in enabling today’s workforce and the steps that your organization can take to begin delivering more secure and flexible workspaces to workers.
Watch the full webinar at www.ressoftware.com/voice
Enabling clinicians to deliver higher quality of care, focus less on IT & more on patients. Enabling IT to deliver a higher level quality of service and gain a seat at the table.
Transforming the digital experience of your workforceRES
The workforce is changing and organizations must adapt fast. These new ways in which employees work are putting lots of demands on IT. Learn how automation and an intuitive service app store can strike the balance between enabling employees to work how they want, from any device all while giving IT greater governance around both application and service access. See a live demo of how you can improve user experience while streamlining IT processes.
Empowering The End User - The Future of IT Support, Developing a First Class ...RES
With the consumerisation of IT, the expectations and demands of the end user are rising. Users are demanding the functionality, autonomy and freedom to consume IT services that they have at home and IT departments are struggling to adapt. This presentation shows how an NHS hospital is using technology to empower and enable users to self-serve systems, services and processes.
We present how the typical model of delivering IT services can change, end users are frustrated by the lack of responsiveness to their needs, and that empowering the end user not only improves the impression of the service it can save money.
Presentation By:
Ward Priestman, IT Consultant - Paperless Hospitals
Mark Taylor, Head of IT Support - East Lancashire Hospitals NHS Trust
Thomas Klouwer, Director Sales Engineer - RES Software
For more information on the topic, visit www.ressoftware.com/uk
RES and guest analysts from the 451 Group, William Fellows and Agatha Poon, uncover the power of automation in delivering apps and services to the enterprise through a more scalable and effective approach. We will also discuss future benefits of automation and self-service, as customers map out their digital workspace and cloud journey. Register Here
How to Empower Your Clinician with Automated Self-Service TechnologyRES
There are few things more frustrating for clinicians than being logged in a queue to speak to an IT professional on the service desk. Wouldn’t it be great if they could be more self-sufficient?
This can be achieved with the consolidation of IT into a cohesive framework. One that is capable of automating and orchestrating the majority of trivial and mundane tasks currently driving the service desk meltdown.
Flexible and Secure Workspaces for the Modern EnterpriseRES
Join webinar guest ESG analyst and industry expert Mark Bowker as he talks through top challenges faced by IT in enabling today’s workforce and the steps that your organization can take to begin delivering more secure and flexible workspaces to workers.
Watch the full webinar at www.ressoftware.com/voice
Enabling clinicians to deliver higher quality of care, focus less on IT & more on patients. Enabling IT to deliver a higher level quality of service and gain a seat at the table.
Transforming the digital experience of your workforceRES
The workforce is changing and organizations must adapt fast. These new ways in which employees work are putting lots of demands on IT. Learn how automation and an intuitive service app store can strike the balance between enabling employees to work how they want, from any device all while giving IT greater governance around both application and service access. See a live demo of how you can improve user experience while streamlining IT processes.
Empowering The End User - The Future of IT Support, Developing a First Class ...RES
With the consumerisation of IT, the expectations and demands of the end user are rising. Users are demanding the functionality, autonomy and freedom to consume IT services that they have at home and IT departments are struggling to adapt. This presentation shows how an NHS hospital is using technology to empower and enable users to self-serve systems, services and processes.
We present how the typical model of delivering IT services can change, end users are frustrated by the lack of responsiveness to their needs, and that empowering the end user not only improves the impression of the service it can save money.
Presentation By:
Ward Priestman, IT Consultant - Paperless Hospitals
Mark Taylor, Head of IT Support - East Lancashire Hospitals NHS Trust
Thomas Klouwer, Director Sales Engineer - RES Software
For more information on the topic, visit www.ressoftware.com/uk
Are Your IT Professionals Fire-Fighting When They Should Be InnovatingRES
Service desk tickets drain shared resources especially when many are for basic tasks such as printer set ups.
Experienced engineers are wasting their time on low level repetitive tasks rather than driving IT innovation in the interests of your business.
There is a solution; new frameworks are transforming the delivery of IT and services. They enable employees to solve their own ‘IT problems’ without being stuck logged in a queue. What’s more, labour savings of between 6,000 and 14,500 IT engineer hours per year can be realised through the predictable delivery of services, and by the automation of service desk tasks.
Join RES Software and other industry guests as we discuss the trends and obstacles that IT organizations should be prepared to face in the coming year. Get insight into what you can do today to prepared for future changes within your organization.
Mind The Gap: Why IT Will Deliver a Great User Experience - Webinar SlidesRES
The first webinar in the Business Meets IT Webinar series. Join us as we take a look at not only why IT must deliver a great user experience in 2014, but give insight on how this will be achieved.
Presented by RES Software founder and CTO Bob Janssen, and Chief Evangelist Sean Donahue.
Watch the full webinar with Bob and Sean including a live demo of the RES IT Store at http://ow.ly/tvEp9. There you can also find out more information about the Business Meets IT webinar series.
www.itstore.com
I Need it Right Now! Successfully Equipping and Empowering the Digital WorkforceRES
Consumer applications are just a swipe or a touch away, but organizations still struggle to give workers access to the applications and IT services they need, when and where they need it. They want to be productive – and no more so than on their first day in a new role. Yet access to the apps, content and services they need can often take days to deliver.
Ensure the Day One productivity of your organization’s employees with easy-to-use, enterprise-ready and easily compatible technology. You can become the champion of today’s empowered workers.
The Best Way to Get Trained on Ivanti ProductsIvanti
Need better ROI on your Ivanti products? You should come to this webinar. We’ll discuss the best ways, ranging from free content to a dedicated TRM, that you can get trained on Ivanti products.
In IT we have too many data sources, not enough resources, and too many discourses about what to do about it. We love to talk about Unified IT at Ivanti, but what does that look like? Come see the future of IT with Ivanti Cloud.
In this webinar, we’ll have short discussions with the Ivanti Cloud Product Team around topics like: 1) The state of IT in the Cloud, 2) How Unified IT has to start with unified data, 3) Instant data vs. trending data vs. aggregated data, 4) Interesting customer use cases we’ve seen so far using Ivanti Cloud. Join us and discover what you can do for IT in the Cloud.
Webinar - The Science Behind Effective Service CataloguesManageEngine
In this webinar, you will learn about the value of service catalogues to businesses. You will also learn about the different types of service catalogues and how to build them from the ground up. At the end of the webinar, there is an interesting demo of ServiceDesk Plus - you will see how an IT admin helps a new employee with her request for a new laptop.
DevOps Transformation at Healthcare of Ontario Pension Plan (HOOPP)PagerDuty
HOOPP (Healthcare of Ontario Pension Plan) provides retirement security to hundreds of thousands of healthcare workers in Ontario. Due to changing business needs that necessitate greater IT agility, they’re undergoing a cloud migration and moving to a DevOps approach. Learn how HOOPP partners with PagerDuty to mitigate risk during cloud migration, improve IT-business alignment, and distribute operational ownership for greater speed and service reliability.
Fragile to agile in 24 months: Doing "IT" differently at the NHSnexthink
NHS East & North Hertfordshire CCG overview the steps that took their IT infrastructure from 'fragile' to 'agile', including: a share services approach, hybrid private cloud, robotic process automation, and Nexthink's solutions.
Webinar - 8 ways to align IT to your businessManageEngine
In this webinar, you will discover the importance of IT being aligned to business goals. You will also find ways to achieve this alignment through big data, cloud, BYOD, social etc. The webinar also looks at 3 case studies of organisations with effective IT management. The speaker is Claire Brereton, IT Strategy Consultant and Director, itSMF Australia. Read more from http://goo.gl/GBDLGM. Watch a recording of the webinar at http://bit.ly/1HoZ5kP
What’s your score? Using XLAs to quantify service experiencenexthink
Providing a superior digital employee experience increases productivity, boosts morale, and delivers business value from IT investments. Organisations that fail to deliver; risk productive and financial cost to the business—for example the average UK worker loses over two weeks a year due to technology trouble.
So what are the steps required to build a comprehensive view of your IT experience quality and enable a pro-active, continuous improvement path? This session explores approaches and real examples proven to effectively measure, manage, and benchmark IT experience from a business perspective to align with the guiding principles of ITIL 4, in order to help shift from traditionally IT-focussed SLAs to metrics that more fully encompass end-users.
The RES Acquisition, One Year Later: A New Introduction to Ivanti Unified IT ...Ivanti
It’s been just over a year since Ivanti acquired RES. We’ve enjoyed getting to know so many of you as new members of the Ivanti family. In this special webinar we will discuss the steps we’ve taken to integrate the RES products into the Ivanti portfolio and we’ll introduce you to all Ivanti has to offer. Did you know, for example, that many RES customers have combined RES automation with Ivanti ITSM to transform their IT organization? Or that they are now using Ivanti Patching products to keep their company safe.
Join Ivanti CMO, Steve Morton, and RES founder and Ivanti Chief Technology Innovation Officer, Bob Janssen, as they discuss the acquisition, answer your questions, and more.
Experience Everywhere. How to proactively enhance employee experience across ...nexthink
The transition to remote working forced upon us by the global COVID-19 pandemic is now becoming the new normal. And this blend of office and remote work is leading the world towards de-organization!
However, this unprecedented transition comes with its own set of challenges, making the role of in-house IT departments even more critical than before. Tasked with providing secure infrastructure and collaboration tools to improve the productivity of employees, IT teams must now also work to enhance the experiences of employees when meeting virtually.
This heightened involvement of IT departments promises to deepen the alliance between IT and the wider business and requires both greater visibility and a capacity to be truly proactive. Organizations that can provide their remote employees with seamless work experiences are more likely to weather future uncertainties with minimal impact on their businesses.
We are not sure whether we will able to go back to the old world; however, we can certainly prepare ourselves for the new one where employees "work from anywhere".
Nexthink's VP Technical Services, Jon Cairns joined IDC and Banque du Caire to discuss real-world, actionable guidance that will prepare and empower you to meet the challenges of this new reality.
Experience everywhere: The post-crisis ITSM revolutionnexthink
The rapid digital transformation and disruption driven by the Coronavirus crisis has accelerated the shift to a ‘work-from-anywhere’ environment for many organisations.
Service organisations are expected to manage 100% of the digital workforce, yet research shows traditional processes and tools only provide 55% of the visibility required to confidently understand and manage high quality service delivery.
Why do we tolerate working in an environment that waits for something to break in order to fix it?
Many organisations are realising the benefits of sustaining home-working including increased staff productivity, morale and collaboration, coupled with lower office and travel costs, and reduced absenteeism.
With constant change, accelerating pace, rising expectations, and decreasing visibility–could this be the time to benefit from disruption and re-establish a service management eco-system that breaks free of SLAs, prioritises users–who’s only window into their work is their screen–and gain actionable insights to drive proactive, meaningful change for them?
Nexthink’s ITSM Practice Lead, David D’Agostino discussed how organisations drive superior digital employee experience in a ‘work-from-anywhere’ environment and key steps to take into our ‘next normal’.
Service Delivery Beyond IT - Customer Case Study WebinarIvanti
Seize the opportunity to use your gains in IT Service Management to improve service delivery within and between other departments in the business. Discover how to leverage your best practices to help other business units create and manage their services. And find out how calls into the service desk can be a more productive and satisfying experience.
Join Ivanti and Kifiniti Solutions to learn how organizations are solving the demand for better ways to help customers and users. Hear how the County of Simcoe extended their service management platform to improve delivery of services to all their citizens. Also, see how a fully integrated approach with your phone system further enhances the service experience across the board.
Contextual Security and Application Control for Virtualized DesktopsIvanti
Daas and VDI continue to provide anwhere, secure access from any device to corporate workspaces. As the user is more mobile than ever before, security, compliance, and licensing requirements demand additional contextual control over virtual applications and desktops. Join this webinar to see how Ivanti and Device Trust can help.
PagerDuty's Solutions Provider Session at Gartner IT Operations Strategies & ...PagerDuty
Organizations have unprecedented external and internal demands challenging them. From hybrid infrastructures to continuous development models, organizations have new pressures to adopt agile ways to deliver modern applications and critical services, while keeping the legacy infrastructure running - IT as we know it has to change. Join us as we examine what changes need to happen, to get IT Operations ready to meet the requirements of the modern Bi-Modal operations environment, where agility supports legacy.
Are Your IT Professionals Fire-Fighting When They Should Be InnovatingRES
Service desk tickets drain shared resources especially when many are for basic tasks such as printer set ups.
Experienced engineers are wasting their time on low level repetitive tasks rather than driving IT innovation in the interests of your business.
There is a solution; new frameworks are transforming the delivery of IT and services. They enable employees to solve their own ‘IT problems’ without being stuck logged in a queue. What’s more, labour savings of between 6,000 and 14,500 IT engineer hours per year can be realised through the predictable delivery of services, and by the automation of service desk tasks.
Join RES Software and other industry guests as we discuss the trends and obstacles that IT organizations should be prepared to face in the coming year. Get insight into what you can do today to prepared for future changes within your organization.
Mind The Gap: Why IT Will Deliver a Great User Experience - Webinar SlidesRES
The first webinar in the Business Meets IT Webinar series. Join us as we take a look at not only why IT must deliver a great user experience in 2014, but give insight on how this will be achieved.
Presented by RES Software founder and CTO Bob Janssen, and Chief Evangelist Sean Donahue.
Watch the full webinar with Bob and Sean including a live demo of the RES IT Store at http://ow.ly/tvEp9. There you can also find out more information about the Business Meets IT webinar series.
www.itstore.com
I Need it Right Now! Successfully Equipping and Empowering the Digital WorkforceRES
Consumer applications are just a swipe or a touch away, but organizations still struggle to give workers access to the applications and IT services they need, when and where they need it. They want to be productive – and no more so than on their first day in a new role. Yet access to the apps, content and services they need can often take days to deliver.
Ensure the Day One productivity of your organization’s employees with easy-to-use, enterprise-ready and easily compatible technology. You can become the champion of today’s empowered workers.
The Best Way to Get Trained on Ivanti ProductsIvanti
Need better ROI on your Ivanti products? You should come to this webinar. We’ll discuss the best ways, ranging from free content to a dedicated TRM, that you can get trained on Ivanti products.
In IT we have too many data sources, not enough resources, and too many discourses about what to do about it. We love to talk about Unified IT at Ivanti, but what does that look like? Come see the future of IT with Ivanti Cloud.
In this webinar, we’ll have short discussions with the Ivanti Cloud Product Team around topics like: 1) The state of IT in the Cloud, 2) How Unified IT has to start with unified data, 3) Instant data vs. trending data vs. aggregated data, 4) Interesting customer use cases we’ve seen so far using Ivanti Cloud. Join us and discover what you can do for IT in the Cloud.
Webinar - The Science Behind Effective Service CataloguesManageEngine
In this webinar, you will learn about the value of service catalogues to businesses. You will also learn about the different types of service catalogues and how to build them from the ground up. At the end of the webinar, there is an interesting demo of ServiceDesk Plus - you will see how an IT admin helps a new employee with her request for a new laptop.
DevOps Transformation at Healthcare of Ontario Pension Plan (HOOPP)PagerDuty
HOOPP (Healthcare of Ontario Pension Plan) provides retirement security to hundreds of thousands of healthcare workers in Ontario. Due to changing business needs that necessitate greater IT agility, they’re undergoing a cloud migration and moving to a DevOps approach. Learn how HOOPP partners with PagerDuty to mitigate risk during cloud migration, improve IT-business alignment, and distribute operational ownership for greater speed and service reliability.
Fragile to agile in 24 months: Doing "IT" differently at the NHSnexthink
NHS East & North Hertfordshire CCG overview the steps that took their IT infrastructure from 'fragile' to 'agile', including: a share services approach, hybrid private cloud, robotic process automation, and Nexthink's solutions.
Webinar - 8 ways to align IT to your businessManageEngine
In this webinar, you will discover the importance of IT being aligned to business goals. You will also find ways to achieve this alignment through big data, cloud, BYOD, social etc. The webinar also looks at 3 case studies of organisations with effective IT management. The speaker is Claire Brereton, IT Strategy Consultant and Director, itSMF Australia. Read more from http://goo.gl/GBDLGM. Watch a recording of the webinar at http://bit.ly/1HoZ5kP
What’s your score? Using XLAs to quantify service experiencenexthink
Providing a superior digital employee experience increases productivity, boosts morale, and delivers business value from IT investments. Organisations that fail to deliver; risk productive and financial cost to the business—for example the average UK worker loses over two weeks a year due to technology trouble.
So what are the steps required to build a comprehensive view of your IT experience quality and enable a pro-active, continuous improvement path? This session explores approaches and real examples proven to effectively measure, manage, and benchmark IT experience from a business perspective to align with the guiding principles of ITIL 4, in order to help shift from traditionally IT-focussed SLAs to metrics that more fully encompass end-users.
The RES Acquisition, One Year Later: A New Introduction to Ivanti Unified IT ...Ivanti
It’s been just over a year since Ivanti acquired RES. We’ve enjoyed getting to know so many of you as new members of the Ivanti family. In this special webinar we will discuss the steps we’ve taken to integrate the RES products into the Ivanti portfolio and we’ll introduce you to all Ivanti has to offer. Did you know, for example, that many RES customers have combined RES automation with Ivanti ITSM to transform their IT organization? Or that they are now using Ivanti Patching products to keep their company safe.
Join Ivanti CMO, Steve Morton, and RES founder and Ivanti Chief Technology Innovation Officer, Bob Janssen, as they discuss the acquisition, answer your questions, and more.
Experience Everywhere. How to proactively enhance employee experience across ...nexthink
The transition to remote working forced upon us by the global COVID-19 pandemic is now becoming the new normal. And this blend of office and remote work is leading the world towards de-organization!
However, this unprecedented transition comes with its own set of challenges, making the role of in-house IT departments even more critical than before. Tasked with providing secure infrastructure and collaboration tools to improve the productivity of employees, IT teams must now also work to enhance the experiences of employees when meeting virtually.
This heightened involvement of IT departments promises to deepen the alliance between IT and the wider business and requires both greater visibility and a capacity to be truly proactive. Organizations that can provide their remote employees with seamless work experiences are more likely to weather future uncertainties with minimal impact on their businesses.
We are not sure whether we will able to go back to the old world; however, we can certainly prepare ourselves for the new one where employees "work from anywhere".
Nexthink's VP Technical Services, Jon Cairns joined IDC and Banque du Caire to discuss real-world, actionable guidance that will prepare and empower you to meet the challenges of this new reality.
Experience everywhere: The post-crisis ITSM revolutionnexthink
The rapid digital transformation and disruption driven by the Coronavirus crisis has accelerated the shift to a ‘work-from-anywhere’ environment for many organisations.
Service organisations are expected to manage 100% of the digital workforce, yet research shows traditional processes and tools only provide 55% of the visibility required to confidently understand and manage high quality service delivery.
Why do we tolerate working in an environment that waits for something to break in order to fix it?
Many organisations are realising the benefits of sustaining home-working including increased staff productivity, morale and collaboration, coupled with lower office and travel costs, and reduced absenteeism.
With constant change, accelerating pace, rising expectations, and decreasing visibility–could this be the time to benefit from disruption and re-establish a service management eco-system that breaks free of SLAs, prioritises users–who’s only window into their work is their screen–and gain actionable insights to drive proactive, meaningful change for them?
Nexthink’s ITSM Practice Lead, David D’Agostino discussed how organisations drive superior digital employee experience in a ‘work-from-anywhere’ environment and key steps to take into our ‘next normal’.
Service Delivery Beyond IT - Customer Case Study WebinarIvanti
Seize the opportunity to use your gains in IT Service Management to improve service delivery within and between other departments in the business. Discover how to leverage your best practices to help other business units create and manage their services. And find out how calls into the service desk can be a more productive and satisfying experience.
Join Ivanti and Kifiniti Solutions to learn how organizations are solving the demand for better ways to help customers and users. Hear how the County of Simcoe extended their service management platform to improve delivery of services to all their citizens. Also, see how a fully integrated approach with your phone system further enhances the service experience across the board.
Contextual Security and Application Control for Virtualized DesktopsIvanti
Daas and VDI continue to provide anwhere, secure access from any device to corporate workspaces. As the user is more mobile than ever before, security, compliance, and licensing requirements demand additional contextual control over virtual applications and desktops. Join this webinar to see how Ivanti and Device Trust can help.
PagerDuty's Solutions Provider Session at Gartner IT Operations Strategies & ...PagerDuty
Organizations have unprecedented external and internal demands challenging them. From hybrid infrastructures to continuous development models, organizations have new pressures to adopt agile ways to deliver modern applications and critical services, while keeping the legacy infrastructure running - IT as we know it has to change. Join us as we examine what changes need to happen, to get IT Operations ready to meet the requirements of the modern Bi-Modal operations environment, where agility supports legacy.
Employee Empowerment: The Strong Demand for Better Retail Associate ToolsRevUnit
Today’s competitive retail marketplace is putting renewed interest in retail staffing models and budgets. Store associates are key contributors to the success or failure of brick-and-mortar stores. In many ways, they are a retailer’s most important asset.
However, retail employees aren't often provided with the tools to truly empower them. From increasing productivity and efficiency to opening up communication. Here are some of the important reasons why employee empowerment matters for retailers.
Sources: http://revunit.com & http://blog.revunit.com/demand-for-retail-employee-empowerment/
The Top Skills That Can Get You Hired in 2017LinkedIn
We analyzed all the recruiting activity on LinkedIn this year and identified the Top Skills employers seek. Starting Oct 24, learn these skills and much more for free during the Week of Learning.
#AlwaysBeLearning https://learning.linkedin.com/week-of-learning
How MSPs and IT Organizations can Empower High Growth with ITSMMarc Gourvenec
ServiceAide and our MSP partner: The TriZetto Group, a Cognizant Company
Trizetto leads in the Healthcare industry with a grow of 12% CAGR through 2020.
TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health.
TriZetto solutions reach 260,000 care providers, streamline processes for more than 350 payers and touch over half the U.S. insured population
How TriZetto manages to deliver high value ITSM services while reducing their costs and growing their business
How MSPs and IT Organizations can Empower High Growth with ITSMMarc Gourvenec
ServiceAide and our MSP partner: The TriZetto Group, a Cognizant Company
Trizetto leads in the Healthcare industry with a grow of 12% CAGR through 2020.
TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to deliver better health.
TriZetto solutions reach 260,000 care providers, streamline processes for more than 350 payers and touch over half the U.S. insured population
How TriZetto manages to deliver high value ITSM services while reducing their costs and growing their business
NGA enhances customer experience & satisfaction by helping companies improve the performance of their HR/IT environment while optimizing their operational cost, ensuring country-specific legislative compliance and guaranteeing high-quality output at all times.
Application Maintenance is the modification of a software application after delivery in order to correct faults, improve performance, and preserve or even enhance its value over time. The value can be enhanced by meeting additional requirements, becoming more efficient and user-friendly, or employing newer technology.
The affordable care act presents a massive growth opportunity for every healthcare payer and provider. With millions of potential subscribers at stake, companies that use their call centers to efficiently enroll individuals will immediately see the benefits with increased market share. Many payers and providers use the excellent Salesforce.com platform to manage their call center but find that training staff to consistently interact with subscriber prospects is a challenge.
The webinar will feature a leading healthcare advocacy group that will illustrate how Cloud Extend is helping them optimize the efficiency of their business-to-consumer (B2C) outreach. In addition, Informatica will present an in depth overview of Informatica Cloud Extend. Finally, Informatica will also demonstrate a payer-based Cloud Extend Affordable Care Act scenario.
Amp Your Customer Service Statistics by Improving Data in Salesforce Service ...Informatica Cloud
Your customers deserve great service, but nothing destroys goodwill more than long wait times, unanswered questions and being treated like a number. So how can you deploy CRM to fix these issues and keep delighting your best customers?
Salesforce is undoubtedly one of your most crucial CRM investments and one of today's most powerful cloud ecosystems — but poor deployment choices and massive app proliferation can introduce integration complexity that can dramatically impact the Salesforce data and ultimately drive down customer satisfaction scores. Join Clive Bearman, Director of Product Marketing at Informatica, Justin Donlon, Business Intelligence Solution Architect at Carbonite, and Mike McDermott, SVP of Business Development at Primitive Logic, as they discuss how to best tame the data integration complexity and amp your customer service.
Clive will discuss connectivity and integration scenarios across the Salesforce portfolio, not just Sales Cloud. Justin will explain how Carbonite attained an independent 9.5 out of 10 satisfaction score. Mike will conclude with practical implementation advice to enable you to deepen your relationships with your customers
At the end of the webinar, you’ll understand where and when to use the most appropriate techniques, and how to score quick wins for better customer service.
MSP Sales Tactics | How to Create Effective Marketing MessagesDavid Castro
MSP sales tactics and marketing best practices. Including the following. An effective framework to help you organize your messaging strategy; Common IT management issues that you can solve using managed services; Common solution areas to help you differentiate your firm; Popular Calls-To-Action that reinforce your capabilities to solve IT management issues; A sample elevator pitch for your MSP firm; and 6-step sample email creative process that helps you get an appointment with a Prospect. Presented by Kaseya with MSP Sales Pros. May 2013.
This is the PowerPoint Presentation used by our Keynote Speaker, Sheri Wright, the Service Desk Manager of Steris Corporation, during our September, 2014 Local Chapter Meeting
Infosys – Hi Tech Order Management Distribution Planning Solution - Case StudyInfosys
Infosys Transformational Order Management solution for Hi-tech and Discrete manufacturing, built on Oracle applications enabled the client with global consolidation of orders, prioritization and order tracking
ROI and Economic Value of Data VirtualizationDenodo
Watch full webinar here: https://bit.ly/3oaKSzu
Gartner has predicted that organizations using Data Virtualization will spend 40% less on data integration than those using traditional technologies. Denodo customers have experienced time-to-deliver improvements of up to 90% within their data provisioning processes and cost savings of 50% or more. Join us for this webinar to discover how Data Virtualization can help accelerate your time-to-value from data while reducing the costs at the same time. As Rod Tidwell (Cuba Gooding Jr.) said in the movie 'Jerry Maguire', "Show me the money!"
Register to attend and learn how Data Virtualization can:
- Accelerate the delivery of data to users
- Drive digital transformation initiatives
- Reduce project costs and timelines
- Quickly deliver value to your organization
Effortless IT Service Request Fulfillment with ServiceNow Workflows Aelum Consulting
As organizations rely more than ever on technology to drive their operations, ensuring that employees have timely access to the tools and resources they need is critical. This is where ServiceNow IT workflows step in, revolutionizing how businesses manage and streamline IT service requests.
Connecting For Success: How i CRM Spotlight - TengoInternetSugarCRM
Marketing and support automation drives rapid growth with new and existing customers – see how fresh processes and smart integration choices allow this private network services provider to save thousands of dollars a month in outbound service calls, drive new demand, and scale business services to meet the customers’ needs. In this session, let TengoInternet’s experience start 'connecting you for success'.
Businesses always face changing conditions. Any manufacturer who seeks to enable dynamic operations needs to ensure their technology platform is connected and rich with functionality, is flexible enough to meet changing business needs and covers the entire spectrum of operations. Manufacturers across India are implementing and making the most of enterprise solutions for ERP, CRM, mobile apps and IoT, collaboration platforms and analytical tools. Not only do these focus on the external needs of the marketplace and the existing customer-base, but they also drive innovation and productivity internally within businesses.
Empower is an end-to-end, web based HR automation solution that facilitates time and attendance, leave, shift management, employee self service and overtime & comp-off for the organization of practically any size.
Provides end-to-end flows right from access cards/biometric/face detection devices to Workstations.
Enables stakeholders to monitor, manage their workforce and take
real time business decisions.
Extremely flexible to adapt to the needs in terms of configuration, customization aspects, reports as well as interfaces.
Works with virtually any type of hardware readers
Has extremely user friendly and comprehensive design
Interfaces to SAP/HRMS/ERP/Payroll Systems
Has multi-level authentication and monitoring
Het IT-Dilemma: Biedt Optimale Gebruikersondersteuning én Maximaliseer Veilig...RES
Werknemers zijn technischer onderlegd dan ooit tevoren. Ze zijn gewend om overal en altijd toegang te krijgen tot hun data en applicaties en verwachten hetzelfde op hun werk. Dit terwijl de meeste IT(-security) professionals nog op zoek zijn naar een dynamische manier om de bijbehorende beveiligings- en compliancerisico’s af te dekken.
Mensen staan in het middelpunt van de risico’s en de complexiteit rondom security.
Beveiliging van de digitale werknemer mag de productiviteit niet in de weg staan. Beveilig de organisatie onafhankelijk van toegangspunt, infrastructuur, apparaat of persoon. Hoe breng je optimale ondersteuning van de gebruiker samen met maximale veiligheid en compliance? Bekijk de infographic.
Security to ensure quality patient care should be at the forefront of the mind of healthcare organizations. The risks can be catastrophic. Do you feel the security at your organization is up to par with the needs of your organization and the speed of your employees?
Will You Make the Windows XP Deadline in Time? - Ep.1 - 10X IT Productivity S...RES
Presented by RES Software and Citrix AppDNA
If your computers are among the 30% expected to still be running XP after April 2014 then you may face significant vulnerabilities. There are significant vulnerabilities, as well as additional cost for extended support contracts from Microsoft.
Learn how to smoothly migrate from Windows XP and unlock the door to vast improvements in desktop management. What if you could use that crucial project as a lever to make you 10X more productive at delivering IT services and managing user workspaces?
Explore your options. Learn how 10X productivity improvements are not beyond your reach.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
5. 5
Market Challenges & Pressures
Workforce Enablement & Productivity
• Employees more mobile, have new IT needs every day
• Volume & diversity of workforce service requests rises
• Poor employee engagement = lost productivity
Pressure for IT to Deliver More Business
Value
• Many manual & fragmented IT processes
• Shadow IT increases
• High costs; Shift left initiatives
Security & Risk Mitigation
• Gaps in policies governing access to services
• Many companies run to minimize risk, not improve productivity
and agility
7. 7
RES ONE Service Store
• Empower workforce with self service
• Offer automated delivery & return of apps &
services
• Personalized services to each person’s digital
workspace
• Efficient onboarding & secure offboarding
8. 8
RES ONE Service Store Benefits
Increased Productivity
• More productive & engaged
workforce
• Better allocation of IT staff & skills
Lower cost of IT operations
• Greater utilization of technology
investments
• Greater organizational agility
Greater security & compliance
11. 11
RES ONE Service Store Capabilities
• Predictive & Automated
• Identity warehouse
• Automatic rules-based service/account de-activation
• People Centric
• Intelligent, predictive personalization
• More than just apps, more than just IT
services
• Quick Time to Value
• Flexible and simple integration
• Line-of-business delegation
12. 12
Automating the Lifecycles of IT Services
• Triggered by Business Qualification
• Delivered Proactively
• Intuitive Self-Service for Users
• Access Secured & Personalized
• Modern, Future-Proofed Technology User
13. 13
Your Next Step towards Better IT
Customers often begin their journeys towards proactive, automated IT via
one of these projects:
Automatic User
On- and Off-
Boarding
Reduce Service
Desk Tickets
Offer an
Enterprise
Service Store
Proactive
Service
Automation
Provide Context
Aware Service
Access
16. 16
ONE Service Store =
Increased Workforce Enablement with Faster Onboarding
• SLA reduced from 5 days (sometimes 3 weeks) to 15
minutes
• Reduced service desk tickets by 45K per year
(goal succeeded by 135%)
• Eliminated outsourced service for better IT / employee
engagement
• Reduced onboarding a new employee from 3-5 days to
just a few minutes; Productive on Day 1
17. 17
ONE Service Store = Enhanced User Experience
• 27,000 active users
• Improved SLAs - support response times reduced
from 1-3 days down to 30 seconds
• More than 500 services, including 450 apps via
Kingston Service Store
• 200,000+ IT requests have been automatically
fulfilled via the RES ONE Service Store
18. 18
“RES IT Store not only increases efficiency for IT and
is a seamless mechanism for end-user self service, but
it helps enable the paradigm shift to user-oriented
service delivery, unshackled from the device-centric
desktop tools.”
21. 21
Thank you!
Thank you for attending this webinar
• Submitted questions, not discussed in our webinar today, will be
answered off line
• You will receive a recording of the webinar within a week
Contact us via +31 73 622 8800 or via ressoftware.com/nl/contact-us
with any inquiries you may have
Editor's Notes
Organizations can improve operational efficiency by automating business processes and IT service delivery. Businesses need to look at empowering the workforce through self service, and the automated delivery and return of apps and services
Poll Question 1:
How much % of your IT Service Delivery is automated within your company?
0 – 25 %
25 – 50 %
50 – 75 %
> 75 %
I have no clue
We often hear from customers that their employees have new IT needs every day. Employees are more mobile, need to work from multiple locations, and on multiple devices. Service desk tickets are multiplying. And every day, IT staff has to respond to those needs. But the many processes by which workers communicate their daily needs to IT—and by which IT responds to those needs—are often fragmented, manual and sometimes random. And as your business becomes more dependent on technology, the volume and diversity of your workforce’s IT requests - any request (app, or any other service request an employee would pick up the phone and call the service desk for - will just continue to grow and grow.
As a result, we hear that many companies suffer from lost productivity because of slow responses to workforce needs. Valuable IT staff time is excessively consumed by repetitive, routine tasks resulting in employee frustration that undermines engagement and morale. There is a lack of adoption of investments in apps and services because workers are unaware of available resources. IT needs to reduce costs, evaluate how to “shift left” – move more requests from support level 3 to level 2, to level 1, even “Level 0” - where employees can get what they need themselves.
Inadequate enforcement of policies governing worker access to apps based on parameters such as job title, department, temporary use of non-secure public wifi, etc., are also challenges. The end result of these symptoms is often a “shadow IT” environment which undermines business performance, creates security and compliance risks, and prevents IT from delivering its full potential value to the organization.
Many customers are using the RES ONE Service Store to empower the workforce with self service, available 24x7 to help reduce the challenges of Shadow IT. IT can now offer automated delivery & return of apps & services. These can be personalized services to each person’s digital workspace.
Organizations can simplify employee onboarding, better secure offboarding, and streamline employee lifecycle management.
Many companies today are challenged with effectively managing their employee’s lifecycle throughout their tenure. This includes the extended workforce of temporary employees, contractors, consultant, and interns. RES helps organizations deliver and provision applications, content and services to employees throughout their lifecycles within the organization and automates those various repeatable tasks.
The RES ONE Service Store is an automated, intuitive service app store that transforms the digital experience of the workforce. Context-aware intelligence and subscription management capabilities allow IT to proactively deliver and revoke technology access and services whenever employee roles and responsibilities change. And those employees also have access to a consumer-like, personalized, self-service destination for all the business and technology apps and services they need to be productive. The ONE Service Store integrates with an organization’s existing technology, to maximize earlier investments while allowing for better agility.
Poll Question 2:
Does your organization offers a Self Service solution for its employees?
Yes
Yes, but not (yet) fully operational
No
I have no clue
We anticipate needs and requests before they happen and deliver them as an automatic subscription
Identity Warehouse
RES ONE Service Store gathers data from external data sources such as HR systems, payroll, etc., to create personalized profiles that help determine which IT resources each person should have access to at any given time
Automatic rules-based service/account de-activation
RES ONE Service Store can immediately suspend all of an employee’s IT access privileges the moment HR registers their termination—thereby eliminating one of the most common security and compliance issues faced by businesses today
People Centric
Intelligent, predictive personalization
From the moment an employee is hired, RES ONE Service Store can predict 80% of the services that an employee will need based on his or her title, department, project assignments and other attributes, as collaboratively defined by IT, HR and LOB managers. Entitlements are continuously and automatically updated based on any changes in the employee’s role and responsibilities.
More than just apps, more than just IT - Application self-service probably only makes up 20% of all IT services – the other 80% of IT services should be made available through proactive subscriptions. Does someone need a new printer? Make it a self-service request. Are forgotten passwords bogging down the help desk? Make the reset a self-service request. The possibilities are endless as services can become an automated request entered through the RES Service Store. It’s not only for IT services. Many customers are telling us they are using it to help with the Business – from requesting taxi services to ordering additional reams of paper for the copy machine.
Quick Time to Value
Line-of-business delegation
In many cases, administration of certain services and access privileges is better performed by an LOB manager than by IT or the workers themselves. RES ONE Service Store makes it easy to assign administrative authority wherever it’s most appropriate to do so.
Flexible and simple integration.
RES ONE Service Store can integrate with help desk/service desk environments, enterprise mobile management, SaaS, PCLM, Cloud provisionig and other systems that support the enterprise workforce to ensure seamless, well automated self-service.
Mention all differentiation points for RES Service Store
Poll Question 3:
What is the average time to onboard an employee at your company?
1 day
2-3 days
4-6 days
>6 days
I have no clue
Link to case study: http://www.ressoftware.com/sites/default/files/Case-Study-Intuit.pdf
Adopting the RES ONE™ Service Store Solution allowed Intuit to more closely align its business and IT services and re-allocate IT service priorities. Increasing the number of IT issues users can resolve on their own empowers users with a consumer-like experience and frees Intuit’s IT services to focus on more strategic initiatives.
CUSTOMER CHALLENGE:
Employees wanted to be mobile using both MACs & PCs
40% of workforce is seasonal; need on/offboarded each year
Onboarding process took 3-5 days of manual effort; no strong offboarding practice
Service desks calls too high to support internally so turned to outsourcing
SOLUTION:
Used RES Service Store to automate on/offboarding along with self service
Created one-stop destination for employees to access IT services & apps
CUSTOMER RESULTS:
Reduced service desk tickets by 45,000 annually & eliminated the outsourced service for better IT/employee engagement
Reduced onboarding (Exchange acct, privileges, email, etc.) a new employee from 3-5 days to just a few mins & eliminated risk with automated offboarding
Increased customer net promoter score as consultants delivered higher level of service
Link to case study: http://www.ressoftware.com/case-study/kingston-university
The RES ONE™ Service Store gives Kingston University’s diverse users the ability to compose and manage their own IT environments
CUSTOMER CHALLENGE:
Needed to manage 27,000 active users - students, faculty & staff
Poor user experience; Slow login times, 3-10 minutes without roaming personalization
Bloated workspace - Pushed everything to everyone model
Limited desktop control
The RES ONE™ Service Store gives Kingston University’s diverse users the ability to compose and manage their own IT environments
SOLUTION:
Implemented ONE Service Store to provide a managed service model which enabled flexible delivery and user self-service
Automated common requests for IT and other business services & apps
CUSTOMER RESULTS:
Improved SLAs - support response times reduced from 1-3 days down to 30 seconds
More than 500 services, incl. 450 apps now avail via Kingston Service Store
200,000+ IT requests have been automatically fulfilled via the RES ONE Service Store
RES was honored to receive the coveted Gartner “Cool Vendor” award.
Report details:
Cool Vendors in Infrastructure Services, 2015
Published: 10 April 2015
Analyst(s): Fred Ng, Federica Troni, Eric Goodness, Nathan Hill
The vendors profiled here deliver value to business and IT users through their innovative services and new approaches to enabling business benefits. They help clients address the key challenges they face today in the digital economy
RES ONE Service Store provides an intuitive, consumer-like self-service interface where workers can easily select from the IT resources they are currently permitted to access and return applications when not needed or in use.
This also acts as a sophisticated service catalog where it contains a complete list of all active services offered through the RES ONE Service Store. This can be any type of IT and non-IT service. This is also where you can configure service qualification by reading data from the Identity Warehouse.
With a new mobile UI, the RES ONE Service Store’s mobile app allows employees to easily view, request and manage their available corporate applications and services from their mobile devices. Organizations and employees can now have access to a consumer-like, personalized, self-service destination for all the business and technology apps and services they need to be productive. RES ONE Service Store integrates with an organization’s existing technology, to maximize earlier investments.
The RES ONE Service Store app will be free to download form the iTunes and Android Store. Some of the features will include the ability to
View, request and manage available corporate applications and services
Approve employee requests for applications and services
Request on behalf of employees relevant applications and services
Return unneeded applications and services
Simplified Visual Workflow
The delivery and return workflow happy path is shown on the main Workflow screen. This give a quick overview of the steps of a Workflow assuming that nothing went wrong.
Detailed workflow editor screen will show more information about the workflow in a graphical manor. We automatically layout the workflow to present it in the best possible way without having overlapping lines and complicated screens. Workflow additions and modification locations are also marked on the screen with a + to help design new workflows.
This Workflow screen is also used in the Transaction View to show the path that the workflow is taking or has completed. Very easy to see at a glace what is or has happened!
The dashboard provides visual representation of real-time data including adoption and use of RES ONE Service Store services and application. This includes # of service transactions, changes, days since last sync, and licenses remaining stats at a glance.
The identity warehouse collects qualification information from external sources, such as Human Resource or Payroll systems, to determine the identity of a person and map to other systems such as Active Directory. It uses data connections to determine who should have access to services and uses categorization to determine why people should have access to services in the catalog.
Employees have access to appropriate services based on title, department, project assignments, and other attributes as collaboratively defined by IT, HR and LOB management. Only services that they are qualified for will be available for self service.
The service subscription engine that allows for automatic delivery and return of services based on qualification through the identity warehouse.
Track service status easier. Service workflows are triggered by qualification and can be done via self service, re-provisioning (due to organizational change, for example), or proactively automatic. Through subscriptions, services will automatically be returned as soon as people no longer qualify or when they manually cancel the service.
The RES IT Store Service Panel enables delegation of service requests. This means that service desk or an application owner can request services for other people. Self-service typically only allows the request of services to the person requesting the service.
The service panel will empower the user and business to do more them selves without any manual interaction by IT.