Emotional intelligence refers to the ability to manage oneself and relationships with others. It involves self-awareness, self-management, social awareness, and social skills. Studies show that emotional intelligence predicts success in the workplace more than intellectual capacity or experience alone, as those with high emotional intelligence tend to outperform their peers across different industries and professions.

1. Emotional Intelligence
Daniel Goleman

2. Emotional Intelligence:
 The dimension of intelligence
responsible for our ability to manage
ourselves and our relationships with
others

4. Emotional Intelligence:
 “Intangibles” that predict success in the
workplace
 Explains why, despite equal intellectual
capacity, training or experience, some people
excel while others of the same caliber lag
behind

6. Importance of emotional intelligence:
 In study after study, from many different
industries and professions, those who
had high EQ competencies
outperformed their colleagues

8. The EQ Framework
Self-awareness
Self-management
Social awareness
Social skills