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Webinar - How to Get Real-Time Network Management Right?
Scott Riley discusses the importance of real-time network management given the changing IT landscape and increased use of mobile devices, cloud services, and applications. Traditional monitoring tools have siloed views that make fault diagnosis difficult, while downtime is costly. Riley advocates adopting a single, well-connected monitoring platform that can correlate events across systems in real-time to more quickly identify issues. Such a platform allows for real-time monitoring, automatic fault remediation through scripts, bandwidth monitoring, and compliance management to improve network performance and uptime.
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Webinar - How to Get Real-Time Network Management Right?
- 1. IT Management, Simplified Real-timeIT management solutions for the new speed of business
- 2. How to GetReal-Time Network Management right Overcoming the challenges involved With Scott Riley
- 3. About Scott Scott isan IT management professional with 12 years of expertise in IT operations. During the course of his career, he’s led technical teams to success across the UK in a number of areas including: Network and Security, Hosting and Datacentres and Product Development. As Director of Cloud & Hosting Solutions at GCI, Scott has developed virtualisation technology solutions and manages the shift from physical servers to virtualised services. He ensures business processes and cost models are well aligned to a solution roadmap. Email: scott.riley@gcicom.net Twitter: @Fauxnuts
- 4. You Will SoonDiscover 1. Importance of network performance management 2. Current challenges in network management 3. Impact of downtime on your business 4. Devising a real-time network monitoring strategy 5. Compliance management 6. Traffic shaping & bandwidth monitoring 7. Fault identification and remediation
- 5. Why is NetworkManagement so Important? IT continually evolves, we need a core monitoring strategy and adaptable tooling • Current Challenges • Mobilegeddon! • Cloud Growth in EMEA • The Digital Tsunami
- 6. Current Challenges Users areworking longer hours, in more locations and across multiple devices • Consumerisation of IT • Explosion of Apps • 4G LTE coverage expansion • Enterprise playing catch-up on the Home User experience “Telstra now spends 50 per cent of each board meeting discussing future strategy and most of it about how technology is going to change.” ProfessorSteve Burdon University of Technology, Sydney
- 7. Mobilegeddon! Mobile/Tablet usage hasovertaken desktop • Users now spend more time on mobile than on Desktop Apps • Google Ranking lowered if your site is not Mobile-friendly • 40% of sites are not ready 0 200 400 600 800 1000 1200 1400 1600 1800 2000 2007 2008 2009 2010 2011 2012 2013 2014 2015 Number of Global Users (Millions) Desktop Mobile
- 8. Physical Server Declinein EMEA Eastern Europe is showing the biggest decline in Server hardware shipment and Sales 8.7 -10.8 -6.7 -6.3 -5.2 0.7 -2.0 7.5 -6.3 -10.6 -4.1 -6.7 2.6 3.8 -15.0 -10.0 -5.0 0.0 5.0 10.0 APAC East EU Japan Latin Am MEA North Am West EU Worldwide Server Shipping and Reveue 2014 Shipping Revenue
- 9. The Digital Tsunami Clouduptake in UK has skyrocketed in 2014 • More Demanding Users • Faster Network Access • More Services in Cloud • More Apps to support 48% 53% 61% 69% 78% 84% 52% 47% 39% 31% 22% 16% 2010 2011 2012 2013 2014 2015 Cloud No Cloud
- 10. The Cost ofDowntime 64% of businesses surveyed suffered downtime Cost of Data loss and Downtime in 2014 £31.3 Billion Average Downtime Experienced 27 hours
- 11. Real-Time Monitoring Strategy Asolid monitoring strategy will reap uptime rewards • Monitor services • Track performance • Establish baselines • Proactively correct deviations • Rapidly resolve faults
- 12. ‘Traditional’ Monitoring Silos Availabilityis no measurement of good user experience Network Monitoring Tools Server Monitoring Tools vm Application Monitoring Tools
- 13. Challenges with MonitoringSilos Rapidly diagnose issues with a single capable monitoring engine • Partial view of system performance • Manual correlation • Multiple system-hopping to diagnose faults • Alert flooding
- 14. A Strategy forReal-Time Monitoring A single, well connected platform can correlate events in real-time • Monitoring all of our systems • Establishing baselines and trends • Alert with specific information • Guides us to the root cause • Enables us to take action…quickly!
- 15. One Engine –All Devices
- 16. Network Configuration Management •Configuration Backups • Change Tracking • Change Approval Board • User Activity Tracking • Centralised Firmware Upgrades
- 17. Compliance Management Using asystem to track configuration greatly improves your adherence to standards • Measure compliance against industry standards • Set your own configuration targets • Track what was changed, when, by whom • Report on compliance status
- 18. Real-Time Monitoring View eventsup to the second, not in a 5 minute average • Real-time statistics • Up to the second information on any metric • Live bandwidth graphs
- 19. Bandwidth Monitoring From ahigh level overview, drill straight to areas of concern for rapid investigation • Build High Level Business Maps • Maps are colour coded based on availability and performance of links • Rapid drill down to detailed node statistics
- 20. Traffic Shaping Classify applicationsand apply Quality of Service policies • Identify and categorise applications • Apply Quality of Service Policies for priority traffic • Apply restrictions around non mission- critical traffic Anything Else Mission Apps Realtime Apps Voice & Video
- 21. Event Correlation Events areautomatically correlated • Collated Data • Rapid Fault Finding • Actionable Intelligence • Improved Practices • Reduced Impact
- 22. Fluidic UI A consolidatedmonitoring platform must perform quickly!
- 23. Automatic Fault Remediation SmallService Provider with around 22,000 DSL subscribers • Repeated fault with DSL disconnects • Irritated customers • Loss of confidence • Increased Service Desk Tickets
- 24. Automatic Fault Remediation Continuousmonitor of SNR & Attenuation levels Alerts triggered on deviation from expected levels | Helpdesk Ticket Created Automated script reboots the alerting devices at 00:01 the next morning Ticket automatically updated after maintenance confirming device online
- 25. Automatic Fault Remediation Byusing Runbook automation; 1. Reduced their helpdesk callouts 2. Pro-actively repaired fault before they impacted service 3. Improved overall customer experience Automation saves costs, reduces Mean Time To Repair (MTTR) and increases customer satisfaction
- 26. Summary Thank you foryour time! The changing IT landscape | “Digital Tsunami” The cost of downtime The perils of monitoring silos Real-time monitoring and event correlation Automatic fault resolution
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- 28. Time for ademo…
- 29. Multi-vendor network management Bothphysical and virtual server management Real-time fault management and notification Data centre management Application aware network performance management Benefits of OpManager
- 30.