Ironstream provides support for ServiceNow's event management capabilities by integrating mainframe and IBM i systems and applications. This allows events from these environments to be forwarded to ServiceNow for consolidation, analysis and action. Ironstream filters and organizes messages to focus on critical alerts. It also interfaces with IBM monitoring to collect performance data and enable automated remediation controlled by IT policies in ServiceNow. The integration provides improved service quality, faster issue resolution, increased productivity and protects existing ServiceNow and IBM investments.

1. New! Ironstream Support for
ServiceNow Event Management
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Ed Wrazen
Product Management Director

3. • Syncsort Ironstream
• ServiceNow and the Now Platform
• Ironstream for ServiceNow – Support for Event Management
• Q&A
Today’s Agenda
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4. Ironstream Overview
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5. 5
Legacy platforms into today’s modern platforms
IT Analytics
IT Operations Distributed and
Cloud environments
Mainframe and
IBM i Systems
IBM z
Mainframe
IBM i
System

6. 6
Legacy platforms into today’s modern platforms
IT Analytics
IT Operations
IBM z
Mainframe
IBM i
System
360 degree view across
the enterprise

7. Ironstream Solutions
IT Operations & Security Analytics
ITOA & SIEM
• Monitor operational status of enterprise IT
infrastructure
• Monitor resource utilization and availability
• Reduce Mean time to identify and repair
errors
• Deliver against service level Agreements
are met
• Detect and prevent security threats
• Report on security events
• Monitor privileged user activity
• Ensure compliance with security and
regulatory procedures
IT Operations Management
CI Discovery & CMDB Population
• Delivers a single view of entire
infrastructure to enable smarter IT
decisions
• Rapidly configure and launch secure
discovery of the IBM mainframe and IBM i
resources and their relationships
• Automates manual process and keeps an
accurate single source of record
• Relationship mapping - maps
dependencies and assigns relationships
automatically
IT Event Management
Event Management
• Sophisticated event status management of
messages to help drive proactive
enterprise systems management
• Monitors the status and health of the
mission-critical IBM systems and their
standard applications
• Analyzes complex event streams allowing
operations staff to quickly determine the
cause of a problem
• Quickly and accurately prioritize and filter
numerous events allowing operations staff
to quickly see the problem cause
7
New

8. Ironstream Solutions
ITOA & SIEM
• Monitor operational status of enterprise IT
infrastructure
• Monitor resource utilization and availability
• Reduce Mean time to identify and repair
errors
• Deliver against service level Agreements
are met
• Detect and prevent security threats
• Report on security events
• Monitor privileged user activity
• Ensure compliance with security and
regulatory procedures
CI Discovery & CMDB Population
• Delivers a single view of entire
infrastructure to enable smarter IT
decisions
• Rapidly configure and launch secure
discovery of the IBM mainframe and IBM i
resources and their relationships
• Automates manual process and keeps an
accurate single source of record
• Relationship mapping - maps
dependencies and assigns relationships
automatically
Event Management
• Sophisticated event status management of
messages to help drive proactive
enterprise systems management
• Monitors the status and health of the
mission-critical IBM systems and their
standard applications
• Analyzes complex event streams allowing
operations staff to quickly determine the
cause of a problem
• Quickly and accurately prioritize and filter
numerous events allowing operations staff
to quickly see the problem cause
8
New
IT Operations & Security Analytics IT Operations Management IT Event Management

9. About ServiceNow
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10. The ServiceNow Platform
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11. ServiceNow
Components
ServiceNow CMDB
• Single system of record
• Speeds up impact analysis, prevents
service outages, and improves
incident and change management
processes.
• Maintains current and accurate data
• A service-aware CMDB maintains
current and accurate data through a
single system of record to drive
business-critical processes.
• Visualize complex data to drive
better decisions
• CMDB may be easily and accurately
populated with CI data through
ServiceNow Discovery
ServiceNow Discovery
• Discovers physical and virtual
devices, as well as the dependent
relationships between them – both
on-premises and in public clouds
• Identifies applications, cloud
resources, container clusters,
routers, servers (physical and
virtual), switches, and more
• Creates dependency views showing
how resources relate to one
another
• Provides a robust mechanism for
change management, enabling
change requestors to validate
modifications to Configuration
Items (CIs) and update the CMDB
ServiceNow Event Management
• Brings events captured by existing
infrastructure monitoring tools into
ServiceNow for consolidation,
analysis, and action
• Processes events through filters to
normalize and de-duplicate the event
stream to generate alerts
• Reduces event noise generated by
monitoring tools by up to 99%, using
AIOps (Artificial Intelligence for IT
Operations)
• Applies machine learning and
analytics to IT Operations functions
to dramatically reduce the time and
the effort of correlating events
because it automatically adapts to
evolving IT environments
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12. Ironstream for ServiceNow
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13. The combination of Ironstream and ServiceNow enables
enterprises to auto-populate and maintain the Configuration
Management Database (CMDB) with all major IBM
mainframe and IBM i Configuration Items (CIs) and their
relationships.
• Leverages ServiceNow investments to include the mission-
critical IBM environments
• Delivers a single view of entire infrastructure to enable smarter
IT decisions
• Seamless Integration into ServiceNow Discovery
• Rapidly configure and launch secure discovery of the IBM
mainframe and IBM i resources and their relationships
• Intelligent automation reduces decision times and errors &
increases productivity
• Maps dependencies and assigns relationships automatically
Ironstream Supports ServiceNow
Discovery and the CMDB
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14. 14
• Extends the AIOps-driven capabilities of the ServiceNow
platform to include IBM mainframe and IBM i environments
• Integrates mainframe and IBM i systems and applications
with enterprise-wide ServiceNow views and dashboards
• Monitors mainframe and IBM i systems & applications and
forwards information to the ServiceNow Event Management
Server
• Customize and automate using ServiceNow Event
Management alert rules
• Filter and organize messages and alerts to focus attention
to critical areas
• Interfaces with IBM Resource Monitoring Facility (RMF) to
collect and forward mainframe performance information
• Two-way communication enables automated remediation of
problems, controlled by your IT policies and configurations
New! Ironstream Supports ServiceNow Event Management
MAINFRAME 1
MAINFRAME 2

15. 15
Architecture and Integration
TCP/IP
ServiceNow MID ServerIBM Mainframe or
IBM i (AS/400)
Ironstream
Intelligent
Agent
Ironstream
Server
Component
ServiceNow
Management
Agent
ServiceNow Event
Management
Ironstream ServiceNow
Management App

16. Ironstream
Support for
ServiceNow
Event
Management
Key Events &
Alerts
On the IBM i Environment
• IBM i State
• ASP State
• Audit Journal Alerts
• Job Queue State
• Job/Subsystem State
• Memory Pool Thresholds
• Disk Activity Thresholds
• Message Queue Alerts
• MQ Series
• TCP Connection Status
• Output Queue State
• Agent Connection
• ….and many more
On the IBM Mainframe Environment
• System Console/Syslog Events
• CICS Transient Data Queue Events
• IMS Master Terminal Operator Events
• Interval Monitoring
• SMS Group Threshold Monitoring
• MQ Manager, Channels, Queues
• Active Jobs
• RMF based Performance Monitoring
• Custom Message Interface
• Message Automation
• Reliable TCP Communication
• Heartbeat and positive message
acknowledgement
• Message Buffering
• Command Console
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17. Key Benefits
• Improved quality of service: Experience outstanding availability and performance
when you manage the IT infrastructure as a comprehensive ecosystem rather
than separate domains
• Reduced time to repair: Quickly and accurately prioritize and filter numerous
events through a centralized Operations dashboard. Ironstream seamlessly
integrates into ServiceNow’s AIOps-driven event correlation and alert intelligence
• Increased productivity and reduced cost: Reduce duplication of effort expended
on separate but related issues
• Intelligently designed for minimal footprint and negligible system resource
consumption
• Investment protection: Leverage investments in ServiceNow and your IBM z/OS
and IBM i environments, making them a significant part of a consolidated
enterprise environment
• Adaptability for your environment: Easy to customize to fit your environment and
IT management processes
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Ironstream for ServiceNow –
Event Management Support

18. Seamless
Integration Automation
Comprehensive
& Accurate Proven
Provides visibility,
management, and
discovery for the IBM
mainframe and IBM i
environments into
ServiceNow
Key
Takeaways
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19. Questions?

21. 21
ServiceNow Discovery
• Automatically scans entire IT infrastructure, finds all
devices and applications in it, records basic
relationships among them and updates the CMDB with
the discovered info
• Gives IT service agents more time to maintain IT service
provision, eliminates human error in CMDB data.
ServiceNow Discovery

22. 22
ServiceNow Discovery and Event Management
• Automatically scans entire IT infrastructure, finds all
devices and applications in it, records basic
relationships among them and updates the CMDB with
the discovered info
• Gives IT service agents more time to maintain IT service
provision, eliminates human error in CMDB data
ServiceNow Discovery
• Continuously monitors all activities within the IT
infrastructure in real time
• Warns IT team of any identified failure so they remove
it before it seriously harms IT and business service
delivery and availability
ServiceNow Event Management