This document provides an overview of Ivanti Service Manager (ISM), an IT service management platform. ISM consists of modules that allow organizations to manage incidents, problems, changes, requests, and other IT service tasks. It provides features like self-service portals, mobile access, automation, and integration. ISM is offered in bundles like Help Desk, Service Desk, and full Service Management that provide different levels of functionality. The platform can be deployed on-premise or in the cloud and offers tools to customize workflows and integrate with other applications and data sources.