This document summarizes the services offered by a company providing remote infrastructure management and application management services. They offer services including [1] remote monitoring and management of IT infrastructure including networks, servers, security and applications; [2] application maintenance and operations support; and [3] database administration services. They aim to help companies optimize their IT operations and reduce costs through automation and remote management.

1. Empowering People,
Employing Technology!
Remote Infrastructure
Management
Services

2. We are on a mission to work with
companies and people who share a bigger
view of the opportunities around the world
and want to leave a mark by transforming
the world
All logos and names of the products used in this presentation are registered trademarks of their respective companies.

3. Global Delivery
Leadership
Mature and proven
expertise in operations and transformation
Proven track record of
expertise & process maturity
Tailor solutions
to address your pain points
Focuses on improving infrastructure processes and deploying
innovative ideas to continuously improve IT operations

4. Strong
Credentials
In business since last 14
years and clients across 16 countries
80% repeat business with existing customers
Managed IT infrastructure operations for more than 100
customers over the past decade including nearly 50 %
complex IT transformations
CMMi Level 3 & ISO 9001:2008 processes
Strong & Stable Financials

5. Partnerships and Certifications
Technology Partnerships Quality Certifications

6. Industry Association and Affiliations

7. UNDERSTANDING YOUR BUSINESS
DRIVES EVERYTHING WE DO
D O M A I N – E X P E R T I S E
In depth understanding of your business domain
with 14 years of experience
W O R L D C L A S S E N T E R P R I S E S E R V I C E S
B E S T I N C L A S S T E C H N O L O G Y
Perfect blend of
Technology and Process
assessors with strong
professional
qualifications like CISA,
COBIT foundation
certified, ISO 2000 Lead
Auditors, and ISO 27001
Lead Auditors
Your partner at each stage in enterprise services –
Provides End to End Solutions for your IT Infrastructure Needs
Technical excellence on cutting edge technologies
with assured service continuity

8. Remote Infrastructure Management
Automation for service provisioning. Performance and Cost Analytics. Recommendations to
optimize cost to performance ratio and overall ROI of your investment on IT infrastructure
(premises or on cloud)
ITIL Compliant Service Management Practices
Goes beyond just monitoring service
24x7 managed services
Trouble-shooting and Performance Optimization
Stringent SLA to be honored

9. Our Business Focus
Remote Managed Services
Remote Deployment Services
Infrastructure Planning Services
Managed Services
Technology
Healthcare
Manufacturing
Travel
Financial Services
Retail
Application Management Services
Infrastructure Application Support
Database Administration Services
Service Operation Center (SOC)
Datacenter Support
Hosting Support
Services
Verticals
Offerings

10. IT Infrastructure Services
IT Infrastructure Services
Professional Services Managed Services
Shared Services
Consulting / Solutions 24x7 Monitor | Maintain | Manage
Onsite – Offshore Model
Total Ownership of Support Services
Driven exclusively from Offshore
Easy Ramp up and Ramp down of resource
No named resource support
Hosting Solutions
Audits / Assessments
Implementations
/ Upgrades /
Migration
Infrastructure
Optimization
and
Consolidation

11. Remote Managed Services
8/8/2014 © e-Zest Solutions Ltd. 11
Microsoft Infrastructure & Active Directory Services
Microsoft Messaging (Microsoft Exchange)
Business Desktop management
Unified Communications with Lync
Virtualization & Private Cloud
SharePoint Managed Services
Windows Azure Managed Services
Office 365 - Migration On-Premise to cloud
IT Security

12. Microsoft Active Directory Services
An effectively designed Active Directory environment results in enhanced performance, reliability, manageability
and security.
our approach to designing and optimizing an Active Directory infrastructure leverages our expertise in Microsoft,
security and mission–critical data center infrastructure, as well as our broad industry experience.
Our consultants help clients assess their current architecture, custom–design a scalable Active Directory solution
that aligns with their goals, and optimize their AD infrastructure.
Help enterprises employ Active Directory to efficiently manage networks
in the Microsoft Windows environment.

13. Windows Server Services
Windows Server 2003/2008/2012 Design, Upgrade, Migration and Optimization Services.
Whether running Windows NT/2000, Novell Netware, or another operating system, we will help you
successfully migrate current environment to Windows Server 2003/2008.

14. Microsoft Messaging Services
Transform your messaging platform with our end to end services covering technology consulting, planning &
design, implementation, migration and support services
Based on your requirements, We will offer you appropriate in-premise, hosted and cloud based messaging
services.
Upgrading to Exchange 2007, or considering migrating from another messaging platform, such as IBM Lotus
Notes or Novell GroupWise, our Microsoft certified engineers will ensure companies leverage all the
advanced capabilities from the new Microsoft messaging architecture, while maximizing the availability and
security of their environment
Extensive experience helping clients architect, implement/upgrade as
well as optimize their Microsoft Exchange environment

15. Business Desktop Management
Diagnostics and Root Cause Analysis: Help diagnose and identify root-cause issues for performance and
security related issues with the desktop
Security Management: Ensure that the desktop is free of any virus, mal-ware, ad-ware, etc. This includes a
full detection and removal of security threats
Tune Up and Performance Management: Identify and resolve issues related to poor performance with the
desktop. This includes disk de-fragmentation, cleanup of startup files, clean cache etc.
Patch Management: Identify any patch anomalies with the desktop applications and ensure all patch levels
are current with the desktop.
Backup and Archiving: Proactively backup the critical data stored in your desktop, and protect yourself from
any critical data loss or failure of hard disks
Remote-managed solution that offers world-class, reliable and secure
support and maintenance services for corporate desktops

16. Server Management
Alert Monitoring: Remote monitoring of servers on a 24x7 basis for fault, performance, and security alerts.
Proactively escalate issues to appropriate groups.
Resolution Management: Remote resolution of server problems on a 24x7 basis for fault, performance, and
security issues.
Vulnerability Management: Periodic and real-time scanning for vulnerabilities on servers. Identify potential
security vulnerabilities and resolve them
User Monitoring: Track and report all user activity on critical servers. Identify suspicious activity and take
corrective action.
Backup and Archiving: Proactively backup the critical data stored in your servers, and protect servers from
any critical data loss or failure of storage.
Help enterprises maintain a competitive edge by playing a crucial role
in reducing server operational expenses, increasing server availability,
improving data protection & enhancing flexibility

17. Security Management
Intrusion Detection and Prevention: 24x7 monitoring of your mission critical information infrastructure for any
internal or external threats.
Perimeter Security Management: Remote installation, configuration and management of your perimeter
security infrastructure on a 24x7 basis. Proactive identification and resolution of fault, performance, and
security issues.
Vulnerability Management: Periodic and real-time scanning for vulnerabilities on your information
infrastructure. Identify potential security vulnerabilities and resolve them.
Compliance Monitoring & Reporting: Track, audit and report all access to corporate information against
standard compliance regulations such as SOX, PCI etc. and standards-compliance reporting for auditors
Web Security Management: Proactively scan and detect vulnerabilities as well as offensive content on
customer-facing web applications
End−to−end proactive and reactive security from a desktop to LAN/WAN and
Internet, using a combination of innovative security methodologies and industry
best practices delivered by our experienced and certified security professionals

18. Network Management
Alert monitoring: Remote monitoring of networks on a 24x7 basis for fault, performance, and security alerts.
Proactively escalate issues to appropriate groups
Vulnerability management: Periodic and real-time scanning for vulnerabilities on network devices. Identify
potential security vulnerabilities and resolve them
User monitoring: Track and report all user activity on critical network infrastructure. Identify suspicious activity
and take corrective action
Patch and configuration management: Proactive and timely installation critical patches and manage
configurations of all your network devices. Helps prevent downtime and intrusions.
Expertise in multiple network technologies and critical network infrastructure helps
us efficiently manage LANs, WANs, VPNs, Wireless networks, Virtual networks and
converged networks thus ensuring all time access for end-users to their applications.

19. Unified
Communications with
Lync
As a Certified GOLD Communications Partner with Microsoft,
we have completed various Lync Server Deployments from 50
to 300 seats.
Configure & Manage: User management, Lync Phone Edition,
Client policies, Conferencing policies, Archiving and
Monitoring policies,Lync client on users device, IM and
Presence policies, External Access policies, Enterprise Voice
policies etc.
Monitor & Review: Monitor the health and stability of Lync
environment. Perform tasks like Product Patch installation
status, Database status, Lync usage logs etc.
Email & calendar
Telephony Web conference
Instant Messaging

20. Virtualization and Private Cloud Services
Gain an understanding of the security posture of your virtualized infrastructure and establish optimum plans
to achieve policy or compliance objectives—without compromising the value of virtualization technology.
Security Assessment for Virtualized Environments
Mine the advantages of virtualization at the end point to significantly reduce capital expenses and operational
costs and increase the security of critical data at the desktop.
Virtual Desktop Infrastructure Security
Accelerate the return on your technology investment while maintaining appropriate security controls and
posture
Authentication, Data Protection, and Security Event Management

21. SharePoint Managed Services
Maintenance of SharePoint user accounts and groups
Provision of end user and administrative training
Additions and modifications to configuration including new sites, content types, metadata columns, list
items and system parameters
Management of tier 2 and 3 issues and bugs
Development and execution of change control documentation
Development and maintenance of configuration specifications
Review and impact assessment of system changes / patch application by the local system admin team
Content migration & legacy system decommissioning
Backup and Recovery
As a Microsoft Gold Certified Partner with deep SharePoint expertise, We are an ideal partner
to help you maximize your SharePoint investment with our SharePoint Managed Services.

22. Microsoft Azure Managed Services
Enable and Manage Hybrid Cloud Infrastructure: Capacity optimization between Azure and on-Premise
Infrastructure
Development & Test Environments: Manage rapid deployment and shutdown of development and test
environments for application projects.
SharePoint: Deploy and manage your SharePoint environments on Azure
SQL Server and Storage: Deploy and Manage SQL and Storage Infrastructure on Azure
Active Directory Services: Deploy and Manage Secure Identity services using Active Directory Services across
Azure and on-premise
Manage Mobile app back-end storage and on-premise integration on Azure
Help enterprises optimize, manage and monitor your Azure environments including virtual
machines, database, media services, mobile services, application workloads and more.

23. Office 365 Planning &
Migration Services
Help selecting the
right Office 365 plan
POC and
Pilot Projects
Migration Planning
and Preparation
Exchange
Migration
Lotus Notes
Migration
Hybrid Cloud
Environments
AD Synchronization
And ADFS Setup
SharePoint Online
Migration and
Customization
Hybrid Cloud
Environments
Security and
Governance best practice

24. Our Approach
Legacy (On-premise)
Infrastructure
Transition Cloud-based Solution
(Office 365)
Legal e-mail platform
(Exchange,
Lotus Notes)
MS OCS/LCS
SharePoint
Phased approach to
Migration
Proven Migration
Framework
Experienced Migration
Consultants
Exchange Online
Lync Online
SharePoint Online
Office Professional Apps

25. Our
Offerings
Application Management Services
Infrastructure Application Support
Database Administration Services
Service Operation Center (SOC)
Datacenter Support
Hosting Support

26. Infrastructure and Application Management Services
Application Management Services
Application Maintenance Application Operations
Application and Data
Transformation Services
Transition L1, L2 and L3 Support
Monitoring
Service Desk
Production Support
and Administration
Release Management
Application Portfolio Optimization
Application Transformation Services
Data Transformation Services
Operations Transformation
24*7 Application Support
Incident and Problem
Management
Enhancements
Testing Services
IT Transformation
Multi-Tiered Governance & Reporting Robust Processes & Methodologies Reduced Costs of Operation
Mature Transition Framework Tool Based Approach Continuous Improvement

27. Application Maintenance Process

28. 24x7 Remote Application Services
Performance Monitoring and Management
Patches and Update Management
24x7 Incident and Problem
Management
User and Group
Management
Complete Ticket Resolution
Life-cycle
ACL and Security
Management

29. Database Services
Remote DBA Services / Upgrades
SQL Server
Oracle
MySQL
DB2
MongoDB
Database Support Services
Database Health Checks
Proactive Administration
Customer Service Requests
Clear Roles and Responsibilities
DBA Flexibility and Scalability
Primary and Support DBAs
Database Monitoring
Proactive Database Monitoring
Issue Tracking
Ticketing System
Customized Notifications
Break/Fix Resolution
Incident History
Remediation and Prevention
Database Consulting
Database Assessments
Upgrades and Migrations
Database Development Projects
Business Intelligence

30. Service Operation Center (SOC)
Management of Incidents
Urgent Operations (time sensitive/scheduled operations)
End User Support/Help Desk functions
Routine Operations
After-hours Data Center Building Facilities Emergency Response
Vulnerability assessments
Penetration testing
Compliance audits
Ethical hacking
24x7x365 monitoring and incident management for all IT Services systems, applications, and
the Data Center Building Facilities

31. Datacenter Support Services
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Proactive monitoring and management services
Data center consolidation, migration and automation
services
Virtualization and Cloud services
Hosting services
Monitoring
Network
Infrastructure
Unix OS
Windows OS
Database
Application

32. Database Monitoring Process
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Understand existing network,
systems, application and
database infrastructure
Capture the managed domain
information required for
configuration;
Verify system requirements
availability, software and
hardware readiness;
Determine the collector
deployment scenarios;
Decide the key performance
indicators, thresholds and
frequencies for performance
data collection;
Configuring alerts and Service
level thresholds (SLT)
Decide on the hierarchy
configurations
Understand life cycle for
Incident, Problem and Change
Management
Understand routing, SLA,
Escalations for Incident and
Problem Management
Understand approval process
for Change Management
Define the strategies needed
to implement the service
components
Implementation of the service

33. OUR PROMISE
WE DON’T JUST IMAGINE THE FUTURE,
WE HELP YOU GET THERE
WE DON’T JUST DELIVER RAPID RESULTS,
WE CREATE LONG TERM VALUE
WE DON’T JUST FOCUS ON THE DESTINATION,
WE PROMISE A GREAT JOURNEY

34. Value Proposition
Continued Success With Continuous
Exceptional Performance

35. Value Proposition
Value
Proposition
Business
Agility
Innovation
Collaborative
Approach
KPI Driven
Results
Service
Excellence
Transparency

36. Reach us:
e-Zest Solutions Inc.
1570 Woodward Ave
2nd Floor, Detroit MI 48226
USA
Voice : +1 (888) 778-9977
E-mail: info@e-zest.net