This document discusses challenges with managing unified communications environments and how automation can help address them. It provides examples of how the NetIQ Aegis automation tool can help reduce inefficiencies by integrating with existing monitoring and management tools to automate manual tasks. Specific workflows are presented that show how Aegis can automate tasks like resetting expired voicemail passwords, correlating events during a WAN outage to speed resolution, and using pre-built activities and workflows to capture institutional knowledge. NetIQ is positioned as a leader in systems and security management with experience in unified communications management and the financial stability to be a long-term partner.