The document outlines the capabilities of ManageEngine Applications Manager, focusing on synthetic end-user experience monitoring. It emphasizes the importance of monitoring website and web application performance, connectivity issues, and network services to ensure optimal user experience and uptime. Additionally, it discusses integration with Site24x7 for enhanced monitoring capabilities and provides a brief overview of installation and setup for monitoring agents.

1. ManageEngine® Applications Manager
Synthetic End User Experience Monitoring
www.manageengine.com/apm

2. Today, we’ll cover:
How we do it:
Getting Started with
Applications Manager EUM
What else we do:
How does it help? Other Monitoring
capabilities
The need for end-user
monitoring solutions What we do:
Applications Manager EUM
Highlights
What is it?
End User Experience
Monitoring (EUEM)
2

3. What is End-User Experience
Monitoring

4. End-User Experience Monitoring
What is End-User Experience Monitoring ?

5. How does End-User Experience
Monitoring help you

6. The need for end-user monitoring solutions
To
To uptime of critical end-user
uptime of critical end-user To
To quality of services and meet
quality of services and meet
monitor
monitor services.
services. improve
improve promised SLAs.
promised SLAs.
To
To application performance and
application performance and To
To application performance issues
application performance issues
user experience from multiple
user experience from multiple before business users are
before business users are
measure
measure prevent
prevent
locations.
locations. impacted
impacted
To
To To
To maximum mileage out of your
maximum mileage out of your
capacity for future server and
capacity for future server and investments in expensive ERP
investments in expensive ERP
plan
plan application upgrades.
application upgrades. achieve
achieve solutions.
solutions.

7. What do we do for End User
Experience Monitoring

8. Applications Manager EUM Highlights
Website
Performance
• Ensure maximum website uptime
and quick response times.
Website • Monitor URLs, Virtual Hosts and
Performance Intranet from end-user perspective.
• Generate reports to view
performance of the website over a
period of time.

9. Applications Manager EUM Highlights
Web Application
Performance
• Monitor performance of multi-step
web applications, like adding items
to a shopping cart.
Web
Application • Generate synthetic transactions for
measuring quality of end-user
Performance experience.
• Monitor web pages that require an
authenticated login.
• Do the same for every app server in
your Web Server Clusters.

10. Applications Manager EUM Highlights
Real Browser
Monitoring
• Monitor web apps using a real
browser like Internet Explorer.
Real
• Easy-to-use transaction recorder:
Browser Capture all the steps involved in
Monitoring complex web transactions/HTTP
requests and playback user
sessions.
• Monitor application performance
and availability from multiple
locations like branch offices.

11. Applications Manager EUM Highlights
Simplify
troubleshooting
• Get instant notifications for
connectivity problems, slow page
Simplify load and content errors.
Troubleshooting • Validate the web page for specific
error messages.
• Validate dynamic web pages that
pull data from databases.

12. Applications Manager EUM Highlights
Mobile APIs and
Capacity Planning
• Monitor APIs used by mobile
devices and other services.
Mobile APIs • Knowing the latency of backend
and Capacity APIs help you measure mobile app
Planning user experience.
• Monitor each application server
serving request for best mileage.
• Plan your capacity for future web
server and application upgrades.

13. Applications Manager EUM Dashboard
Monitor business-critical network services from enterprise branch
offices or actual customer locations.

14. Applications Manager EUM Details Page
Measure end-user experience of network services & apps

15. Applications Manager EUM Reports
Generate reports to view performance of the website
over a period of time.

16. Network Services
MAIL DNS
LDAP PING
SERVER SERVER
Applications Manager also supports End-User Transactions or
Internet Service Protocols like:
• POP • Web Server Response Time
• SMTP • TCP Port Checks
• FTP • ICMP - Ping
• Telnet/SSH • SAP CCMS
• Application & Web Server Response Times • SOAP Web Services checks
• Database Query and Connection Times • Custom Scripting

17. Network Services
MAIL DNS
LDAP PING
SERVER SERVER
Take Control of your Mail Server
Take Control of your Mail Server
Calculate the round-trip time (RTT) of
Calculate the round-trip time (RTT) of
your mail server. We send and fetch an
your mail server. We send and fetch an
email to ensure your server is up.
email to ensure your server is up.

18. Network Services
MAIL DNS
LDAP PING
SERVER SERVER
Effective DNS Server Monitoring
Effective DNS Server Monitoring
Monitor DNS server statistics like
Monitor DNS server statistics like
availability and performance.
availability and performance.

19. Network Services
MAIL DNS
LDAP PING
SERVER SERVER
Manage your LDAP environment
Manage your LDAP environment
Ensure that your LDAP server is up and
Ensure that your LDAP server is up and
running. Monitor login and response
running. Monitor login and response
time and search result details.
time and search result details.

20. Network Services
MAIL DNS
LDAP PING
SERVER SERVER
Packet Statistics and RTT
Packet Statistics and RTT
Track the accessibility of a host or an IP
Track the accessibility of a host or an IP
address. Check the availability of a server or
address. Check the availability of a server or
network device and monitor packet
network device and monitor packet
statistics.
statistics.

21. Site24x7 Integration
Applications Manager supports integration with
Site24x7, the website monitoring service based on the
SaaS model from ManageEngine.
Benefits
• Availability and health reports from over 40+ locations.
• Automatically syncing of groups of URL(s) configured in
Site24x7 with Applications Manager.
• Single Alarm Console.

22. Site24x7 Integration

23. How does Applications Manager’s
End-User Monitoring Work

24. Applications Manager EUM - Working
Getting Started with EUM
STEP 2
STEP 2
Install agents in
Install agents in Configure APM
Configure APM
Download
Download your branch offices
your branch offices web Client to
web Client to
EUM agents
EUM agents or customer
or customer view metrics.
view metrics.
locations
locations
STEP 1
STEP 1 (For multi-location
STEP 3
STEP 3
monitoring)

25. Applications Manager EUM - Working
The Working of EUM Agents

26. What are our other Monitoring
capabilities

27. Other EUM Capabilities
Application
Servers
Messaging /
Databases Middleware
Components
Servers (Physical, ManageEngine
ManageEngine
Virtual And Cloud) Applications
Applications Web Services
Manager
Manager
ManageEngine Products:
OpManager
OpStor
ServiceDesk Plus

28. Try it out for yourself, today.
Live Demo : http://demo.appmanager.com
Website : http://www.manageengine.com/apm
Product Editions:
 Professional Trial Edition : 30 day evaluation without restrictions
 Enterprise Edition : Distributed set up for scalability