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Remote Infrastructure Management

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Prime Infoserv
Prime Infoserv

The document discusses various infrastructure management services including network management, security management, data center management, desktop management, database management, mail management, firewall management, and application management. It also discusses monitoring and management services, facility management services, consulting services, and disaster recovery and business continuity planning. The last section discusses different phased approaches to outsourcing infrastructure management services.

BusinessTechnology
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INFRASTRUCTURE MANAGEMENT
Network Management Routers, Switches, VoIP devices, Network Links Security Management Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools Data Center Management Servers, Databases, Middle Tier Apps, Messaging, Storage Systems Desktop Management Desktops, Laptops, File & Print Servers Process consulting, Audits & Reviews Availability management Asset management, Patch management Problem, change & Configuration management Pro-active monitoring & Incident management Implementation/Migration support ITIL compliant processes, SLA driven engagements
Monitoring & Management Services
Facility Management Services
[object Object],[object Object],[object Object],[object Object],Assess Design Plan & Implement Performance Eng. Capacity Plng DR/BCP Data centre Networks Consulting Services ITIL Migration Audits Security Storage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
PHASE I : E-Ticketing Only
 
 
 
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Transition Management
Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting Incident Management, Service Desk for escalations, knowledge repository Problem mgt, Change mgt, Capacity mgt, Performance mgt Onsite & Offshore combination ITIL best practices Risk mitigated transition Seamless integration of client processes Ongoing Risk Management Level 2 & 3 Support Level 1 Support Onsite Co-ordination Scoping, Knowledge Acquisition, Project Co-ordination, On-Site Support Remote Monitoring
Thank you.

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Remote Infrastructure Management

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  • 16. PHASE I : E-Ticketing Only
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  • 23. Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting Incident Management, Service Desk for escalations, knowledge repository Problem mgt, Change mgt, Capacity mgt, Performance mgt Onsite & Offshore combination ITIL best practices Risk mitigated transition Seamless integration of client processes Ongoing Risk Management Level 2 & 3 Support Level 1 Support Onsite Co-ordination Scoping, Knowledge Acquisition, Project Co-ordination, On-Site Support Remote Monitoring