Application-aware Network Performance Management (AANPM) practices and products provide detailed insights into exactly who is using which resources, what quality of experience is taking place, and where to look when things go wrong. Such information can significantly improve planning, monitoring, and troubleshooting efforts. But which are the best options when it comes to planning out an AANPM strategy? Which sources of data offer the most cost-efficient results? How can complex, widely distributed networks be accommodated, particularly when users are far removed from the application servers? And where is the best place to start? These slides will reveal: *Key goals and objectives of AANPM *Choosing the right sources of AANPM data *Achieving true end-to-end AANPM, from core to remote site including the access layer *AANPM features and capabilities having the broadest impact and delivering the most value

1. Five Best Practices for
Application-aware Network Performance
Management (AANPM) in 2014
March 26, 2014
Jim Frey
VP of Research
Enterprise Management Associates
@jfrey80
Doug Roberts
Managing Director Product
Strategy
Fluke Networks

2. Today’s Presenters
Slide 2 © 2014 Enterprise Management Associates, Inc.
Jim Frey
Vice President of Research, Network Management
Jim has over 25 years of experience in the computing industry
developing, deploying, managing, and marketing software and
hardware products, with the last 20 of those years spent in network
and infrastructure management, straddling both enterprise and
service provider sectors.
Doug Roberts
Managing Director Product Strategy
Doug has worked in the IT industry for over 18 years in various
business development, product management and innovation roles.
Currently he oversees the product strategy across enterprise, cloud
and service provider landscapes.

3. Five Best Practices for
Application-aware Network Performance
Management (AANPM) in 2014
March 26, 2014
Jim Frey
VP of Research
Enterprise Management Associates
@jfrey80

4. Agenda
• What is AANPM?
• Fluke Networks AANPM Vision and Solution
• Five Best Practices
• Embrace Multiple Data Sources
• Aim for Full Coverage and Visibility
• Address All Three Primary Use Cases
• Incorporate All Application Types
• Collaborate, Collaborate, Collaborate
• Wrap-up and Key Takeaways
• Q&A
Slide 4 © 2014 Enterprise Management Associates, Inc.

5. Application-Aware Network Performance
Management (AANPM) Defined
• Ties network performance/health to what the
organization/business consumes most directly
• Supports services-oriented shifts in broader IT
Operations
• Performance Visibility/Monitoring continuum:
• NPM – network (infrastructure) performance
monitoring
• AANPM – App-Aware network performance
monitoring
• APM – Application performance monitoring
Slide 5 © 2013 Enterprise Management Associates, Inc.
Application/Service Visibility from the Network Perspective

6. DATA CENTER
WANREMOTE SITE
Authenticate
Call Manager
Secure WEB
CITRIX
App Delivery
Controller
App Delivery
Controller
APP
APP
APP
SQL Cluster
Oracle Cluster
Core Switch
Branch
User
Firewall
Firewall
Remote
User
Mobile
User
Branch Router PE Router
PE Router
Wireless
User
What Problem Are We Solving?

7. DATA CENTER
WANREMOTE SITE
Authenticate
Call Manager
Secure WEB
CITRIX
App Delivery
Controller
App Delivery
Controller
APP
APP
APP
SQL Cluster
Oracle Cluster
Core Switch
Branch
User
Firewall
Firewall
Remote
User
Mobile
User
Branch Router PE Router
PE Router
Wireless
User
The Network
is Slow!
What Problem Are We Solving?

8. DATA CENTER
WANREMOTE SITE
Authenticate
Call Manager
Secure WEB
CITRIX
App Delivery
Controller
App Delivery
Controller
APP
APP
APP
SQL Cluster
Oracle Cluster
Core Switch
Branch
User
Firewall
Firewall
Remote
User
Mobile
User
Branch Router PE Router
PE Router
Wireless
User
The Network
is Slow!
What Problem Are We Solving?

9. DATA CENTER
WANREMOTE SITE
Authenticate
Call Manager
Secure WEB
CITRIX
App Delivery
Controller
App Delivery
Controller
APP
APP
APP
SQL Cluster
Oracle Cluster
Core Switch
Branch
User
Firewall
Firewall
Remote
User
Call Signaling
Success/Fail?
Mobile
User
Branch Router PE Router
PE Router
Is the firewall
blocking something?
Is the user load being
properly distributed?
Is the application
server responding?
Is it the XenApp
tier or a backend
issue?
Is the web server
over-loaded?
Did they authenticate
successfully?
Is the site
congested?
Could be a carrier
problem?
Maybe QoS/CoS is
mis-configured?
Are logs
showing
any errors?
Wireless
User
Wireless
Interference?
Switch fabric
overloaded?
Is the firewall
blocking something?
The Network
is Slow!
What Problem Are We Solving?

10. DATA CENTER
WANREMOTE SITE
Authenticate
Call Manager
Secure WEB
CITRIX
App Delivery
Controller
App Delivery
Controller
APP
APP
APP
SQL Cluster
Oracle Cluster
Core Switch
Branch
User
Firewall
Firewall
Remote
User
Call Signaling
Success/Fail?
WHERE DO YOU BEGIN?
Mobile
User
Branch Router PE Router
PE Router
Is the firewall
blocking something?
Is the user load being
properly distributed?
Is the application
server responding?
Is it the XenApp
tier or a backend
issue?
Is the web server
over-loaded?
Did they authenticate
successfully?
Is the site
congested?
Could be a carrier
problem?
Maybe QoS/CoS is
mis-configured?
Are logs
showing
any errors?
Wireless
User
Wireless
Interference?
Switch fabric
overloaded?
Is the firewall
blocking something?
The Network
is Slow!
What Problem Are We Solving?

11. A Unified Network and Application Performance
Troubleshooting Appliance That Solves Problems FAST!
Simple
• Racked to reporting in <15 minutes
• Auto-discovery and configuration
• Intuitive web interface
Intelligent
• Self-learning baselines
• Time correlated views
• Guided workflows
Complete
• Monitoring and Troubleshooting
• Network and Application
• Packets, Flows, SNMP, Active Test
Introducing Visual TruView

12. Monitoring and Alerting:
 Dashboards and dynamic thresholds
 End-user experience reporting
 All sites, all users, all transactions, all the time
Triage:
 Determine scope and impact
 Drill-down into specific domain
 Isolate to Network Device, Server/VM,
or Application Transaction
Troubleshooting:
 Leverage rich forensic data
 Drill into individual components
 Event re-construction & replay
1
2
3
End-to-End Visibility, Simplified!

13. Five Best Practices for AANPM
© 2013 Enterprise Management Associates, Inc.

14. AANPM Best Practices #1:
Embrace Multiple Data Sources
Primary AANPM Data Sources
• Network packets
• Flow records
Supplemental Sources
• Synthetic testing
• Log file analysis
• SNMP
Slide 14 © 2013 Enterprise Management Associates, Inc.
The more information you are able to include, the more
accurate your understanding will be…

15. A Unified Network and Application Performance
Troubleshooting Appliance That Solves Problems FAST!
Simple
• Racked to reporting in <15 minutes
• Auto-discovery and configuration
• Intuitive web interface
Intelligent
• Self-learning baselines
• Time correlated views
• Guided workflows
Complete
• Monitoring and Troubleshooting
• Network and Application
• Packets, Flows, SNMP, Active Test
Remember this slide?

16. 16
Flow
SNMP
Packets
Active
Test
Why This is important!

17. Any Region, Site, Server, Application, User, Device…
Packets or
Active Test
SNMP
Flow
How it works in real-life

18. AANPM Best Practice #2:
Aim for Full Coverage and Visibility
Slide 18 © 2013 Enterprise Management Associates, Inc.
The broader your instrumentation, the more complete your
view will be…
Visibility Starts in the Datacenter, but problems
can also be rooted in…
1. Internet Access/Paths
2. Wide Area Networks
3. Campus LAN
4. Remote Site LAN
5. And don’t forget….
Virtual Networks

19. End-to-End
• End-to-End Visibility: A TRUE single appliance approach for complete End-to-
end network based application performance monitoring and troubleshooting.
• Self Guided Workflows: Workflows that are patterned after logical
troubleshooting thought processes.
• TruView Stores Everything: 10Gbps line rate ensures that you will NEVER
miss an important event again.
19
End
Every vendor promises this,
but few deliver!

20. End-to-End
• End-to-End Visibility: A TRUE single appliance approach for complete End-to-
end network based application performance monitoring and troubleshooting.
• Self Guided Workflows: Workflows that are patterned after logical
troubleshooting thought processes.
• TruView Stores Everything: 10Gbps line rate ensures that you will NEVER
miss an important event again.
20
End
Every vendor promises this,
but few deliver!
LAN / BYOD

21. One Click Path Analysis
CPU
Memory
Usage
I/O
L2 Stats
Response Time

22. Virtual Traffic Visibility

23. AANPM Best Practice #3:
Address All Three Use Cases
Common/driving use cases for ANPM technology
1. Capacity planning
 Understand usage drivers
2. Sustained monitoring
 Recognize users, apps
3. Troubleshooting
 Definitive diagnostics
Slide 23 © 2013 Enterprise Management Associates, Inc.
AANPM solutions that can serve more than one purpose
improve cost and work efficiency…

24. Network Capacity Planning
Individual Site/Interface
breakdown of burst utilization &
associate
application/conversation traffic
Enterprise-Wide view of both site
& interface utilization with burst
analysis & time spent over 30%,
60%, & 80%

25. Sustained Monitoring  Troubleshooting

26. AANPM Best Practice #4:
Incorporate All Application Types
Slide 26 © 2013 Enterprise Management Associates, Inc.
Diversity is the rule – Make sure you can cover all the bases!
Common Application/Service Types
1. Web/Secure Web
2. Email/Collaboration
3. Network Services
4. Custom Applications
5. VoIP
6. Video

27. VoIP & Unified Communications

28. In the cloud for the cloud
SaaS
Hosted VoIP

29. AANPM Best Practice #5:
Collaborate, Collaborate, Collaborate
Slide 29 © 2013 Enterprise Management Associates, Inc.
The true value of AANPM insights are best realized when
shared across the organization…
Important Techniques for Sharing AANPM
Operational Intelligence
1. Performance Alarm Forwarding
2. Constituent-based Reporting
3. Shared Consoles

30. Common Platform & Services
Configuration Baselining Analytics Alarming Notification
Visual TruView
Event Life-Cycle
Management
Executive
Dashboard
CMDB
Configuration
Management
Connex Web Services

31. Key EMA Takeaways – AANPM Best Practices
• AANPM a must-have for today’s networking teams
• Include all relevant/supportive data sets
• Cover the entire infrastructure – not just the
datacenter
• Consider AANPM solutions that can cover multiple
needs – for better cost and workflow efficiencies
• Make sure your AANPM tools can accommodate all
apps and services in your mix
• Share the gathered intelligence for maximum
positive results
Slide 31 © 2013 Enterprise Management Associates, Inc.

32. Q&A – Please Log Questions in the Q&A Panel
Slide 32 © 2014 Enterprise Management Associates, Inc.
Learn more about Fluke Networks AANPM solution at:
www.flukenetworks.com/aanpm