The document emphasizes the importance of practicing proper email etiquette, or netiquette, for both personal and professional communication due to the significant amount of time employees spend managing emails. Key guidelines include avoiding the discussion of confidential information, not using all capital letters, including a clear subject line, and being mindful of how tone can be perceived without immediate feedback. Overall, adhering to these rules helps ensure professionalism and makes a positive impression on recipients.

2. DO YOU HAVE

3. ARE YOU A RESPONSIBLE
DIGITAL CITIZEN ?

4. DO YOU HAVE
NETIQUETTE ?

5. It is important that whether for
business or for personal use that
you follow the basics of Email
Etiquette

6. BUT WHY?

7. Research has found that US
employees, on average, spend
about a quarter of their time at
work combing through the
hundreds of emails each worker
sends and receives each day

8. It helps you make a good
impression

9. Email Etiquette is
IMPORTANT :
• Because we all interact with the
printed words as though it has a
personality
• Without immediate feedback your
document can easily be
misinterpreted

10. THE GOLDEN RULES…

11. Don’t use
email to
discuss
confidential
information

12. Don’t write
in all
CAPITAL

13. Include a
clear and
direct
subject line

14. BCC
Recipients or
use a Mail
Merge

15. Do not use
punctuations
to create
smiley

16. They may forget what you
said, but will never forget
how you made them feel.
-Carl W. Buechner

17. Let us explore each part
of an Email and what
goes in them

18. [REPLY]
Within 48 hours

30. Virtual communication is
not just important but
inevitable. It’s critical that
we have the right
Netiquette to maintain
professionalism.
THANK YOU