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EMAIL ETIQUETTE
WHAT IS EMAIL ETIQUETTE?
•Email etiquette refers to the principles of
behaviour that one should use when writing or
answering email messages.
WHY TO USE EMAIL ETIQUETTE?
• Is part of succeeding and communicating on the job.
• Help you make a good impression.
• Make it more likely that you’ll get the response you
want.
CONTENTS OF EMAIL
• TO
• CC
• BCC
• Subject
• Salutation
• Body of email(introduction,body and
conclusion)
• Sign out
• Attachment(if any)
CONTENTS OF EMAIL(CONT.)
• To : Mark only relevant person who needs to take
action on the mail.
• Cc: Any other person who should know about mail.
• Bcc: Same as CC but no one can see the address.
CONTENTS OF EMAIL(CONT.)
• SUBJECT:
A clear and short subject line tells the reader what to
expect.
• SALUTATION:
Address the person you are writing to.
• BODY OF EMAIL:
Explain your subject in brief.
• SIGN OUT:
Standardize your signature with name and contact
details.
CONTENTS OF EMAIL
Basic Rules of Email Communication
• Do reply with in 48 hours.
• Do reply all only when it is relevant to every one.
• Attach before filling in the to field so that you never forget an
attachment.
• Spelling of words must be correct.
• Do not assume that the reader will “get” a joke or understand
sarcasm.
• Do not expect or demand an immediate respons.
Basic Rules of Email Communication
• Remember that direct language can sound harsher in emails than
in person. Use proper written, not spoken, language.
• Assume everything you write is a public document.
• Avoid talking about other people in an email message.
• If your message includes a request, always close with a thank you
to the recipient for considering it.
• Reread your message before sending it and rephrase if necessary.
• Do not forward unnecessary mails it clogs up office mail boxes.
Incorrect e-mail
Correct e-mail
12
Questions and Comments?
THANK YOU

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Email etiquette

  • 2. WHAT IS EMAIL ETIQUETTE? •Email etiquette refers to the principles of behaviour that one should use when writing or answering email messages.
  • 3. WHY TO USE EMAIL ETIQUETTE? • Is part of succeeding and communicating on the job. • Help you make a good impression. • Make it more likely that you’ll get the response you want.
  • 4. CONTENTS OF EMAIL • TO • CC • BCC • Subject • Salutation • Body of email(introduction,body and conclusion) • Sign out • Attachment(if any)
  • 5. CONTENTS OF EMAIL(CONT.) • To : Mark only relevant person who needs to take action on the mail. • Cc: Any other person who should know about mail. • Bcc: Same as CC but no one can see the address.
  • 6. CONTENTS OF EMAIL(CONT.) • SUBJECT: A clear and short subject line tells the reader what to expect. • SALUTATION: Address the person you are writing to. • BODY OF EMAIL: Explain your subject in brief. • SIGN OUT: Standardize your signature with name and contact details.
  • 8. Basic Rules of Email Communication • Do reply with in 48 hours. • Do reply all only when it is relevant to every one. • Attach before filling in the to field so that you never forget an attachment. • Spelling of words must be correct. • Do not assume that the reader will “get” a joke or understand sarcasm. • Do not expect or demand an immediate respons.
  • 9. Basic Rules of Email Communication • Remember that direct language can sound harsher in emails than in person. Use proper written, not spoken, language. • Assume everything you write is a public document. • Avoid talking about other people in an email message. • If your message includes a request, always close with a thank you to the recipient for considering it. • Reread your message before sending it and rephrase if necessary. • Do not forward unnecessary mails it clogs up office mail boxes.