This document provides an overview of Six Sigma, including: 1) Six Sigma is a data-driven, customer-focused methodology for achieving breakthrough performance gains and validated bottom line results through reducing variation and defects in processes. 2) The Six Sigma methodology follows the DMAIC process of Define, Measure, Analyze, Improve, and Control. 3) An example roadmap is provided that outlines how to apply the Six Sigma DMAIC process to a project to achieve strategic business objectives.

1. Six SigmaSix Sigma: DMAIC; Y=f(x)Is it a Goal, a Measure, a Process, a Tool or an expletive deleted?

2. Operational Excellence TrainingObjectivesUnderstand the Basics of the Six Sigma ProgramUnderstand How Six Sigma Relates to Lean, TOC, TQM(Theory Of Constraints; Total Quality Management)Ability to Define a Strategy and Roadmap for Success

3. Operational Excellence TrainingDefineIs it a Goal, a Measure, a Process, a Tool or an expletive deleted?YesOperational Excellence TrainingDefineSix SigmaIs a management methodologyCustomer focused

4. Data driven decisions

5. Breakthrough performance gains

6. Validated bottom line resultsOperational Excellence TrainingCustomer FocusedOur Performance Compared to CompetitorsComplete

7. OTD

8. QualityHighImportance to CustomersTrainingModerate-to-’Low’Price

9. Shared Goals

10. ComplaintsWe’re BetterThey’re Better

11. Operational Excellence Trainingf (X)Y=Data Driven Decisions To get results, should we focus our behavior on the Y or X ?Y

12. Dependent

13. Output

14. Effect

15. Symptom

16. Monitor

17. Response

18. X1 . . . XN

19. Independent

20. Input-Process

21. Cause

22. Problem

23. Control

24. FactorWhy should we test or inspect Y, if we know this relationship?

25. Operational Excellence TrainingPPMBreakthrough performance gains(Distribution Shifted ± 1.5)ProcessCapabilityDefects per Million OpportunitiesSigma is a statistical unit of measure which reflects process capability. The sigma scale of measure is perfectly correlated to such characteristics as defects-per-unit, parts-per million defective, and the probability of a failure/error.

26. Operational Excellence TrainingValidated bottom line resultsImpact on Bottom LineAssuming a 10% change in the factorFactors

27. Operational Excellence TrainingDefineMethodologyDefineMeasureAnalyzeImproveControl

28. Operational Excellence TrainingRoadmap ExampleDefineCustomers, Value, Problem StatementScope, Timeline, TeamPrimary/Secondary & OpEx MetricsCurrent Value Stream MapVoice Of Customer (QFD)MeasureAssess specification / DemandMeasurement Capability (Gage R&R)Correct the measurement systemProcess map, Spaghetti, Time obs.Measure OVs & IVs / QueuesAnalyze (andfix the obvious)Root Cause (Pareto, C&E, brainstorm)Find all KPOVs & KPIVsFMEA, DOE, critical Xs, VA/NVAGraphical Analysis, ANOVAFuture Value Stream MapImproveOptimize KPOVs & test the KPIVsRedesign process, set pacemaker5S, Cell design, MRSVisual controlsValue Stream PlanControlDocument process (WIs, Std Work)Mistake proof, TT sheet, CI ListAnalyze change in metricsValue Stream ReviewPrepare final reportValidate Project $Validate Project $Validate Project $Validate Project $Next ProjectCelebrate Project $

29. PlanExecuteStrategic Link to Business Plan defined in Project Selection Process

30. Defined Business Impact with Op Ex Champion support

31. Structured Brainstorming at all organizational levels

32. Cause and Effect Diagrams identifying critical factors

33. Primary and Secondary Metrics defined and charted

34. Multi-Level Pareto Charts to confirm project focusDEFINEIdentifyProblemDevelop a focused Problem Statement and Objective

35. Develop a Process Map and/or FMEA