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DMAIC
What you can expect
from different phases?
Problem Solving using DMAIC
Define
Improve
ControlControl Measure
Analyze
What is the Problem?What is the Problem?
How Big is the
Problem?
How Big is the
Problem?
What is the cause
for the problem?
What is the cause
for the problem?
Let’s solve the
problem
Let’s solve the
problem
Make sure that
problem should not
come back
Make sure that
problem should not
come back
Objective
Define
What is the problem?
Approach
•Understanding customer/business needs
•Understanding Hi-Level as-is process
•Identify relevant stakeholders
•Establish team and identify resources required
•Establish communication plan
•Create project charter
•Identify risk and issues
•Create Hi-Level project plan
Objective
Measure
How big is the problem?
Approach
•Understand current process flow
•Collect data and review measurement system
•Improve measurement system (if required)
•Baseline current performance of problem
•Reframe project charter/ project goal
Objective
Analyze
What is the cause for the problem?
Approach
•Analyze process to identify causes
•Conduct brainstorming and root cause analysis
•Identify the most critical causes for the problem
•Charter benefits and update schedule to reflect current
knowledge
Objective
Improve
Let’s solve the problem...
Approach
•Work on possible cause to create solution
•Check the effectiveness of solution by running pilot
project
•Analyze the result of pilot project and create a roll out
plan for full implementation
•Charter the benefits and update schedule to reflect
current knowledge
Objective
Control
Make sure that problem should not
come back…
Approach
•Documented results of full implementation
•Establish process control plan
•Redefine Management Control System as required
•Conduct necessary training to relevant stakeholders
•Handover of process, document and controls to process
owner
DMAIC

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DMAIC

  • 1. DMAIC What you can expect from different phases?
  • 2. Problem Solving using DMAIC Define Improve ControlControl Measure Analyze What is the Problem?What is the Problem? How Big is the Problem? How Big is the Problem? What is the cause for the problem? What is the cause for the problem? Let’s solve the problem Let’s solve the problem Make sure that problem should not come back Make sure that problem should not come back
  • 3. Objective Define What is the problem? Approach •Understanding customer/business needs •Understanding Hi-Level as-is process •Identify relevant stakeholders •Establish team and identify resources required •Establish communication plan •Create project charter •Identify risk and issues •Create Hi-Level project plan
  • 4. Objective Measure How big is the problem? Approach •Understand current process flow •Collect data and review measurement system •Improve measurement system (if required) •Baseline current performance of problem •Reframe project charter/ project goal
  • 5. Objective Analyze What is the cause for the problem? Approach •Analyze process to identify causes •Conduct brainstorming and root cause analysis •Identify the most critical causes for the problem •Charter benefits and update schedule to reflect current knowledge
  • 6. Objective Improve Let’s solve the problem... Approach •Work on possible cause to create solution •Check the effectiveness of solution by running pilot project •Analyze the result of pilot project and create a roll out plan for full implementation •Charter the benefits and update schedule to reflect current knowledge
  • 7. Objective Control Make sure that problem should not come back… Approach •Documented results of full implementation •Establish process control plan •Redefine Management Control System as required •Conduct necessary training to relevant stakeholders •Handover of process, document and controls to process owner