The document outlines the phases of the DMAIC problem-solving methodology: Define, Measure, Analyze, Improve, and Control. Each phase has an objective and approach. The Define phase identifies the problem and relevant stakeholders. Measure determines the scope of the problem by collecting data. Analyze identifies the root causes. Improve develops and tests solutions. Control establishes process controls to prevent the problem from recurring.

1. DMAIC
What you can expect
from different phases?

2. Problem Solving using DMAIC
Define
Improve
ControlControl Measure
Analyze
What is the Problem?What is the Problem?
How Big is the
Problem?
How Big is the
Problem?
What is the cause
for the problem?
What is the cause
for the problem?
Let’s solve the
problem
Let’s solve the
problem
Make sure that
problem should not
come back
Make sure that
problem should not
come back

3. Objective
Define
What is the problem?
Approach
•Understanding customer/business needs
•Understanding Hi-Level as-is process
•Identify relevant stakeholders
•Establish team and identify resources required
•Establish communication plan
•Create project charter
•Identify risk and issues
•Create Hi-Level project plan

4. Objective
Measure
How big is the problem?
Approach
•Understand current process flow
•Collect data and review measurement system
•Improve measurement system (if required)
•Baseline current performance of problem
•Reframe project charter/ project goal

5. Objective
Analyze
What is the cause for the problem?
Approach
•Analyze process to identify causes
•Conduct brainstorming and root cause analysis
•Identify the most critical causes for the problem
•Charter benefits and update schedule to reflect current
knowledge

6. Objective
Improve
Let’s solve the problem...
Approach
•Work on possible cause to create solution
•Check the effectiveness of solution by running pilot
project
•Analyze the result of pilot project and create a roll out
plan for full implementation
•Charter the benefits and update schedule to reflect
current knowledge

7. Objective
Control
Make sure that problem should not
come back…
Approach
•Documented results of full implementation
•Establish process control plan
•Redefine Management Control System as required
•Conduct necessary training to relevant stakeholders
•Handover of process, document and controls to process
owner