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Effective listening skills
Effective listening skills are important but often underdeveloped. Listening is an active process that involves hearing, attending, comprehending, and responding. It accounts for over 50% of communication skills. However, people often retain only a short message or 25% of what they hear after 48 hours. Barriers to effective listening include environmental distractions, psychological factors like biases, physiological issues, and information overload. Some strategies to improve listening include showing interest, making eye contact, being patient, listening without bias, taking notes, and asking questions.
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Effective listening skills
- 1. Effective Listening Skills FerdinandC. Importado CPA, MBA
- 2. Listening Active process of gatheringinformation Hearing Attending Comprehending Responding Not hearing Physical action of gathering sound waves
- 3. Listening skill 53% Reading skill 17% Speakingskill 16% Writing skill 14% Zeuschner (1997)
- 4. 50% Short messages uponhearing 25% 48 hours after Farrell and Farrell (1997)
- 5. Sensing Interpreting Evaluating Responding Physical action ofreceiving sound waves. Extracting meaning from words. Judging the message based on the situation. Turning listening into a two-way process.
- 6. BARRIERS TO EFFECTIVELISTENING ENVIRONMENTAL Non-human initiated Human initiated PSYCHOLOGICAL Biases and faulty assumptions Pre-occupation Psychological distractors PHYSIOLOGICAL / MENTAL Congenital hearing impairment Ear infection Hunger and thirst Information overload Vocabulary load Other common illnesses
- 7. Strategies for improvedlistening Do not over talk Be motivated Show genuine interest Make eye contact Show willingness to listen Show empathy Listen for concepts Be patient Listen openly without bias Positive non-verbal cues Don’t argue unless needed Take notes, if necessary Ask questions Paraphrase