SlideShare a Scribd company logo
Effective Listening Skills
Ferdinand C. Importado CPA, MBA
Listening
Active process of
gathering information
Hearing
Attending
Comprehending
Responding
Not hearing
Physical action of
gathering sound waves
Listening skill
53%
Reading skill
17%
Speaking skill
16%
Writing skill
14%
Zeuschner (1997)
50%
Short messages upon hearing
25%
48 hours after
Farrell and Farrell (1997)
Sensing
Interpreting
Evaluating
Responding
Physical action of receiving
sound waves.
Extracting meaning from words.
Judging the message based on
the situation.
Turning listening into a two-way
process.
BARRIERS TO EFFECTIVE LISTENING
ENVIRONMENTAL
Non-human initiated
Human initiated
PSYCHOLOGICAL
Biases and faulty
assumptions
Pre-occupation
Psychological
distractors
PHYSIOLOGICAL /
MENTAL
Congenital hearing
impairment
Ear infection
Hunger and thirst
Information overload
Vocabulary load
Other common
illnesses
Strategies for improved listening
Do not over talk
Be motivated
Show genuine interest
Make eye contact
Show willingness to listen
Show empathy
Listen for concepts
Be patient
Listen openly without bias
Positive non-verbal cues
Don’t argue unless needed
Take notes, if necessary
Ask questions
Paraphrase

More Related Content

What's hot

160210106001 BARRIERS OF EFFECTIVE LISTENING SKILL
160210106001  BARRIERS OF EFFECTIVE LISTENING SKILL160210106001  BARRIERS OF EFFECTIVE LISTENING SKILL
160210106001 BARRIERS OF EFFECTIVE LISTENING SKILL
badisamir
 
Listening barriers
Listening barriersListening barriers
Listening barriers
Daniyal Amjad
 
Barriers of listening
Barriers of listeningBarriers of listening
Barriers of listening
Naimish parikh
 
Types and barriers to listening
Types and barriers to listeningTypes and barriers to listening
Types and barriers to listening
Irshad Ahmed
 
Importance of Listening
Importance of ListeningImportance of Listening
12 ROADBLOCKS TO EFFECTIVE LISTENING
12 ROADBLOCKS TO EFFECTIVE LISTENING12 ROADBLOCKS TO EFFECTIVE LISTENING
12 ROADBLOCKS TO EFFECTIVE LISTENING
Hanna Perlberger
 
Listening skill
Listening skillListening skill
Listening skill
larestan_
 
Effective listening skills
Effective listening skillsEffective listening skills
Effective listening skills
Ria Sawkhee
 
Effective listening skills
Effective listening skillsEffective listening skills
Effective listening skills
deodeep1
 
Effective listening
Effective listeningEffective listening
Effective listening
Tania Aslam
 
Effective listening skills by ismail abdulrahman abdulla
Effective listening skills by ismail abdulrahman abdullaEffective listening skills by ismail abdulrahman abdulla
Effective listening skills by ismail abdulrahman abdulla
Ismail abdulla
 
Effective listening
Effective listeningEffective listening
Effective listening
Aman Maloo
 
Effective listening
Effective listening Effective listening
Effective listening
Aditya Kapoor
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
Hanshal Nautiyal
 
Communication skills & effective listening
Communication skills & effective listeningCommunication skills & effective listening
Communication skills & effective listening
Rasha Khaled
 
Listening Skill
Listening SkillListening Skill
Listening Skill
Elba María Bodero
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
Susan Lozano
 
Listening in cammunication
Listening in cammunication Listening in cammunication
Listening in cammunication
Babasab Patil
 
Listening Skill Development
Listening Skill DevelopmentListening Skill Development
Listening Skill Development
Sivathanu N
 
Effective listening presentation
Effective listening presentationEffective listening presentation
Effective listening presentation
shafiqahshukri
 

What's hot (20)

160210106001 BARRIERS OF EFFECTIVE LISTENING SKILL
160210106001  BARRIERS OF EFFECTIVE LISTENING SKILL160210106001  BARRIERS OF EFFECTIVE LISTENING SKILL
160210106001 BARRIERS OF EFFECTIVE LISTENING SKILL
 
Listening barriers
Listening barriersListening barriers
Listening barriers
 
Barriers of listening
Barriers of listeningBarriers of listening
Barriers of listening
 
Types and barriers to listening
Types and barriers to listeningTypes and barriers to listening
Types and barriers to listening
 
Importance of Listening
Importance of ListeningImportance of Listening
Importance of Listening
 
12 ROADBLOCKS TO EFFECTIVE LISTENING
12 ROADBLOCKS TO EFFECTIVE LISTENING12 ROADBLOCKS TO EFFECTIVE LISTENING
12 ROADBLOCKS TO EFFECTIVE LISTENING
 
Listening skill
Listening skillListening skill
Listening skill
 
Effective listening skills
Effective listening skillsEffective listening skills
Effective listening skills
 
Effective listening skills
Effective listening skillsEffective listening skills
Effective listening skills
 
Effective listening
Effective listeningEffective listening
Effective listening
 
Effective listening skills by ismail abdulrahman abdulla
Effective listening skills by ismail abdulrahman abdullaEffective listening skills by ismail abdulrahman abdulla
Effective listening skills by ismail abdulrahman abdulla
 
Effective listening
Effective listeningEffective listening
Effective listening
 
Effective listening
Effective listening Effective listening
Effective listening
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
 
Communication skills & effective listening
Communication skills & effective listeningCommunication skills & effective listening
Communication skills & effective listening
 
Listening Skill
Listening SkillListening Skill
Listening Skill
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
 
Listening in cammunication
Listening in cammunication Listening in cammunication
Listening in cammunication
 
Listening Skill Development
Listening Skill DevelopmentListening Skill Development
Listening Skill Development
 
Effective listening presentation
Effective listening presentationEffective listening presentation
Effective listening presentation
 

Viewers also liked

The Art Of Listening
The Art Of ListeningThe Art Of Listening
The Art Of Listening
Phil Wylie
 
C:\Fakepath\Effective Listening Narrated Ppt
C:\Fakepath\Effective Listening Narrated PptC:\Fakepath\Effective Listening Narrated Ppt
C:\Fakepath\Effective Listening Narrated Ppt
kathycourage
 
The Art of Listening
The Art of ListeningThe Art of Listening
The Art of Listening
shivakumar
 
The Art of Listening
The Art of ListeningThe Art of Listening
The Art of Listening
Seta Wicaksana
 
How to teach listening
How to teach listening How to teach listening
How to teach listening
Diana Oróstegui
 
HD Brown's Principles for Teaching Listening Skills
HD Brown's Principles for Teaching Listening SkillsHD Brown's Principles for Teaching Listening Skills
HD Brown's Principles for Teaching Listening Skills
Daniel Beck
 
Listening activities
Listening activitiesListening activities
Listening activities
Vũ Cương
 
Listening skills (1)
Listening skills (1)Listening skills (1)
Listening skills (1)
Nanda Palit
 
Five Fun Activities to Build Listening Skills
Five Fun Activities to Build Listening SkillsFive Fun Activities to Build Listening Skills
Five Fun Activities to Build Listening Skills
allisg43
 
EFFECTIVE LISTENING SKILLS
EFFECTIVE LISTENING SKILLSEFFECTIVE LISTENING SKILLS
EFFECTIVE LISTENING SKILLS
Credit Management Association
 
Listening skills
Listening skillsListening skills
Listening skills
smileyriaz
 

Viewers also liked (11)

The Art Of Listening
The Art Of ListeningThe Art Of Listening
The Art Of Listening
 
C:\Fakepath\Effective Listening Narrated Ppt
C:\Fakepath\Effective Listening Narrated PptC:\Fakepath\Effective Listening Narrated Ppt
C:\Fakepath\Effective Listening Narrated Ppt
 
The Art of Listening
The Art of ListeningThe Art of Listening
The Art of Listening
 
The Art of Listening
The Art of ListeningThe Art of Listening
The Art of Listening
 
How to teach listening
How to teach listening How to teach listening
How to teach listening
 
HD Brown's Principles for Teaching Listening Skills
HD Brown's Principles for Teaching Listening SkillsHD Brown's Principles for Teaching Listening Skills
HD Brown's Principles for Teaching Listening Skills
 
Listening activities
Listening activitiesListening activities
Listening activities
 
Listening skills (1)
Listening skills (1)Listening skills (1)
Listening skills (1)
 
Five Fun Activities to Build Listening Skills
Five Fun Activities to Build Listening SkillsFive Fun Activities to Build Listening Skills
Five Fun Activities to Build Listening Skills
 
EFFECTIVE LISTENING SKILLS
EFFECTIVE LISTENING SKILLSEFFECTIVE LISTENING SKILLS
EFFECTIVE LISTENING SKILLS
 
Listening skills
Listening skillsListening skills
Listening skills
 

Similar to Effective listening skills

Listening 2
Listening 2Listening 2
Reading Disabilities for Medical Professionals
Reading Disabilities for Medical ProfessionalsReading Disabilities for Medical Professionals
Reading Disabilities for Medical Professionals
rhepadmin
 
Hard of Hearing
Hard of HearingHard of Hearing
Hard of Hearing
alicekjoe
 
Active Effective Listening.pptx
Active Effective Listening.pptxActive Effective Listening.pptx
Active Effective Listening.pptx
DrDeborah Thigpen
 
Listening skills
Listening skillsListening skills
Listening skills
Willis Khedia
 
STRATEGIES FOR COMMUNICATION AND SENSITIVITY FOR PERSONS EXPERIENCING DEMENTI...
STRATEGIES FOR COMMUNICATION AND SENSITIVITY FOR PERSONS EXPERIENCING DEMENTI...STRATEGIES FOR COMMUNICATION AND SENSITIVITY FOR PERSONS EXPERIENCING DEMENTI...
STRATEGIES FOR COMMUNICATION AND SENSITIVITY FOR PERSONS EXPERIENCING DEMENTI...
wef
 
5 Listening And Critical Thinking
5 Listening And Critical Thinking5 Listening And Critical Thinking
5 Listening And Critical Thinking
Amy Cernava
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
reachrubi27
 
Listening skill
Listening skillListening skill
Listening skill
Pushpa Dixit
 
Disorders of speech and language
Disorders of speech and languageDisorders of speech and language
Disorders of speech and language
Balasubramanian Thiagarajan
 
Communication and Presentation Skills
Communication and Presentation SkillsCommunication and Presentation Skills
Communication and Presentation Skills
Jamal Nassar
 
Basic Communication Skills
Basic Communication SkillsBasic Communication Skills
Basic Communication Skills
Dr. Sasidharan Murugan
 
Supporting students with communication needs in ks3 including
Supporting students with communication needs in ks3 includingSupporting students with communication needs in ks3 including
Supporting students with communication needs in ks3 including
Amjad Ali
 
Listen Between Lines
Listen Between LinesListen Between Lines
Listen Between Lines
Gopalam Karamchedu
 
Listening Vocab
Listening VocabListening Vocab
Listening Vocab
jimwilly
 
Theory of Interpersonal Skills by Tai Tran
Theory of Interpersonal Skills by Tai TranTheory of Interpersonal Skills by Tai Tran
Theory of Interpersonal Skills by Tai Tran
Tai Tran
 
Listening skills
Listening  skillsListening  skills
Listening skills
navin_sosimple
 
Communication Training
Communication TrainingCommunication Training
Communication Training
Aminah Khan
 
Communication skills by irfan ali buriro
Communication skills by irfan ali buriroCommunication skills by irfan ali buriro
Communication skills by irfan ali buriro
Irfan Ali Buriro
 
Tanatel Company Effective Communication Training
Tanatel Company Effective Communication TrainingTanatel Company Effective Communication Training
Tanatel Company Effective Communication Training
ARSLAN ISLAM
 

Similar to Effective listening skills (20)

Listening 2
Listening 2Listening 2
Listening 2
 
Reading Disabilities for Medical Professionals
Reading Disabilities for Medical ProfessionalsReading Disabilities for Medical Professionals
Reading Disabilities for Medical Professionals
 
Hard of Hearing
Hard of HearingHard of Hearing
Hard of Hearing
 
Active Effective Listening.pptx
Active Effective Listening.pptxActive Effective Listening.pptx
Active Effective Listening.pptx
 
Listening skills
Listening skillsListening skills
Listening skills
 
STRATEGIES FOR COMMUNICATION AND SENSITIVITY FOR PERSONS EXPERIENCING DEMENTI...
STRATEGIES FOR COMMUNICATION AND SENSITIVITY FOR PERSONS EXPERIENCING DEMENTI...STRATEGIES FOR COMMUNICATION AND SENSITIVITY FOR PERSONS EXPERIENCING DEMENTI...
STRATEGIES FOR COMMUNICATION AND SENSITIVITY FOR PERSONS EXPERIENCING DEMENTI...
 
5 Listening And Critical Thinking
5 Listening And Critical Thinking5 Listening And Critical Thinking
5 Listening And Critical Thinking
 
Listening Skills
Listening SkillsListening Skills
Listening Skills
 
Listening skill
Listening skillListening skill
Listening skill
 
Disorders of speech and language
Disorders of speech and languageDisorders of speech and language
Disorders of speech and language
 
Communication and Presentation Skills
Communication and Presentation SkillsCommunication and Presentation Skills
Communication and Presentation Skills
 
Basic Communication Skills
Basic Communication SkillsBasic Communication Skills
Basic Communication Skills
 
Supporting students with communication needs in ks3 including
Supporting students with communication needs in ks3 includingSupporting students with communication needs in ks3 including
Supporting students with communication needs in ks3 including
 
Listen Between Lines
Listen Between LinesListen Between Lines
Listen Between Lines
 
Listening Vocab
Listening VocabListening Vocab
Listening Vocab
 
Theory of Interpersonal Skills by Tai Tran
Theory of Interpersonal Skills by Tai TranTheory of Interpersonal Skills by Tai Tran
Theory of Interpersonal Skills by Tai Tran
 
Listening skills
Listening  skillsListening  skills
Listening skills
 
Communication Training
Communication TrainingCommunication Training
Communication Training
 
Communication skills by irfan ali buriro
Communication skills by irfan ali buriroCommunication skills by irfan ali buriro
Communication skills by irfan ali buriro
 
Tanatel Company Effective Communication Training
Tanatel Company Effective Communication TrainingTanatel Company Effective Communication Training
Tanatel Company Effective Communication Training
 

More from Ferdinand Importado, CPA, MBA

Challenges in the accountancy profession
Challenges in the accountancy professionChallenges in the accountancy profession
Challenges in the accountancy profession
Ferdinand Importado, CPA, MBA
 
Revisions in the Philippine CPA Board Examinations
Revisions in the Philippine CPA Board ExaminationsRevisions in the Philippine CPA Board Examinations
Revisions in the Philippine CPA Board Examinations
Ferdinand Importado, CPA, MBA
 
Abstract of a Research
Abstract of a ResearchAbstract of a Research
Abstract of a Research
Ferdinand Importado, CPA, MBA
 
Proposed Revisions in the Philippine CPA Exams
Proposed Revisions in the Philippine CPA ExamsProposed Revisions in the Philippine CPA Exams
Proposed Revisions in the Philippine CPA Exams
Ferdinand Importado, CPA, MBA
 
Basic concepts and issues on human development
Basic concepts and issues on human developmentBasic concepts and issues on human development
Basic concepts and issues on human development
Ferdinand Importado, CPA, MBA
 
Non verbal communications
Non verbal communicationsNon verbal communications
Non verbal communications
Ferdinand Importado, CPA, MBA
 
Management of confidence and anxieties
Management of confidence and anxietiesManagement of confidence and anxieties
Management of confidence and anxieties
Ferdinand Importado, CPA, MBA
 
General principles of taxation
General principles of taxationGeneral principles of taxation
General principles of taxation
Ferdinand Importado, CPA, MBA
 
General principles of taxation
General principles of taxationGeneral principles of taxation
General principles of taxation
Ferdinand Importado, CPA, MBA
 
Tax law in the Philippines
Tax law in the PhilippinesTax law in the Philippines
Tax law in the Philippines
Ferdinand Importado, CPA, MBA
 
World top billionaires 2013
World top billionaires 2013World top billionaires 2013
World top billionaires 2013
Ferdinand Importado, CPA, MBA
 
Global capital market and international lending
Global capital market and international lendingGlobal capital market and international lending
Global capital market and international lending
Ferdinand Importado, CPA, MBA
 
Forms of business organization
Forms of business organizationForms of business organization
Forms of business organization
Ferdinand Importado, CPA, MBA
 
Foreign loans and investments
Foreign loans and investmentsForeign loans and investments
Foreign loans and investments
Ferdinand Importado, CPA, MBA
 
Project planning and project work plan
Project planning and project work planProject planning and project work plan
Project planning and project work plan
Ferdinand Importado, CPA, MBA
 
Gorbachev, Glasnost and Perestroika
Gorbachev, Glasnost and PerestroikaGorbachev, Glasnost and Perestroika
Gorbachev, Glasnost and Perestroika
Ferdinand Importado, CPA, MBA
 
ExxonMobil
ExxonMobilExxonMobil
Strategic Leveraging
Strategic LeveragingStrategic Leveraging
Strategic Leveraging
Ferdinand Importado, CPA, MBA
 
Starbucks Competitive Profile Matrix
Starbucks Competitive Profile MatrixStarbucks Competitive Profile Matrix
Starbucks Competitive Profile Matrix
Ferdinand Importado, CPA, MBA
 

More from Ferdinand Importado, CPA, MBA (19)

Challenges in the accountancy profession
Challenges in the accountancy professionChallenges in the accountancy profession
Challenges in the accountancy profession
 
Revisions in the Philippine CPA Board Examinations
Revisions in the Philippine CPA Board ExaminationsRevisions in the Philippine CPA Board Examinations
Revisions in the Philippine CPA Board Examinations
 
Abstract of a Research
Abstract of a ResearchAbstract of a Research
Abstract of a Research
 
Proposed Revisions in the Philippine CPA Exams
Proposed Revisions in the Philippine CPA ExamsProposed Revisions in the Philippine CPA Exams
Proposed Revisions in the Philippine CPA Exams
 
Basic concepts and issues on human development
Basic concepts and issues on human developmentBasic concepts and issues on human development
Basic concepts and issues on human development
 
Non verbal communications
Non verbal communicationsNon verbal communications
Non verbal communications
 
Management of confidence and anxieties
Management of confidence and anxietiesManagement of confidence and anxieties
Management of confidence and anxieties
 
General principles of taxation
General principles of taxationGeneral principles of taxation
General principles of taxation
 
General principles of taxation
General principles of taxationGeneral principles of taxation
General principles of taxation
 
Tax law in the Philippines
Tax law in the PhilippinesTax law in the Philippines
Tax law in the Philippines
 
World top billionaires 2013
World top billionaires 2013World top billionaires 2013
World top billionaires 2013
 
Global capital market and international lending
Global capital market and international lendingGlobal capital market and international lending
Global capital market and international lending
 
Forms of business organization
Forms of business organizationForms of business organization
Forms of business organization
 
Foreign loans and investments
Foreign loans and investmentsForeign loans and investments
Foreign loans and investments
 
Project planning and project work plan
Project planning and project work planProject planning and project work plan
Project planning and project work plan
 
Gorbachev, Glasnost and Perestroika
Gorbachev, Glasnost and PerestroikaGorbachev, Glasnost and Perestroika
Gorbachev, Glasnost and Perestroika
 
ExxonMobil
ExxonMobilExxonMobil
ExxonMobil
 
Strategic Leveraging
Strategic LeveragingStrategic Leveraging
Strategic Leveraging
 
Starbucks Competitive Profile Matrix
Starbucks Competitive Profile MatrixStarbucks Competitive Profile Matrix
Starbucks Competitive Profile Matrix
 

Recently uploaded

ProSocial Behaviour - Applied Social Psychology - Psychology SuperNotes
ProSocial Behaviour - Applied Social Psychology - Psychology SuperNotesProSocial Behaviour - Applied Social Psychology - Psychology SuperNotes
ProSocial Behaviour - Applied Social Psychology - Psychology SuperNotes
PsychoTech Services
 
The Six Working Genius Short Explanation
The Six Working Genius Short ExplanationThe Six Working Genius Short Explanation
The Six Working Genius Short Explanation
abijabar2
 
Understanding of Self - Applied Social Psychology - Psychology SuperNotes
Understanding of Self - Applied Social Psychology - Psychology SuperNotesUnderstanding of Self - Applied Social Psychology - Psychology SuperNotes
Understanding of Self - Applied Social Psychology - Psychology SuperNotes
PsychoTech Services
 
The Secret Warrior - Help Share a Parent or Loved Ones’ Cancer Diagnosis with...
The Secret Warrior - Help Share a Parent or Loved Ones’ Cancer Diagnosis with...The Secret Warrior - Help Share a Parent or Loved Ones’ Cancer Diagnosis with...
The Secret Warrior - Help Share a Parent or Loved Ones’ Cancer Diagnosis with...
CANSA The Cancer Association of South Africa
 
Aggression - Applied Social Psychology - Psychology SuperNotes
Aggression - Applied Social Psychology - Psychology SuperNotesAggression - Applied Social Psychology - Psychology SuperNotes
Aggression - Applied Social Psychology - Psychology SuperNotes
PsychoTech Services
 
Best Way to Overcome Procrastination and Increase Productivity.pdf
Best Way to Overcome Procrastination and Increase Productivity.pdfBest Way to Overcome Procrastination and Increase Productivity.pdf
Best Way to Overcome Procrastination and Increase Productivity.pdf
Million-$-Knowledge {Million Dollar Knowledge}
 
aula open english sobre Classic-motorcycles-2_1.pdf
aula open english sobre Classic-motorcycles-2_1.pdfaula open english sobre Classic-motorcycles-2_1.pdf
aula open english sobre Classic-motorcycles-2_1.pdf
PauloVictor90882
 
Strategies to rekindle the fire inside you and stay motivated.pdf
Strategies to rekindle the fire inside you and stay motivated.pdfStrategies to rekindle the fire inside you and stay motivated.pdf
Strategies to rekindle the fire inside you and stay motivated.pdf
Million-$-Knowledge {Million Dollar Knowledge}
 

Recently uploaded (8)

ProSocial Behaviour - Applied Social Psychology - Psychology SuperNotes
ProSocial Behaviour - Applied Social Psychology - Psychology SuperNotesProSocial Behaviour - Applied Social Psychology - Psychology SuperNotes
ProSocial Behaviour - Applied Social Psychology - Psychology SuperNotes
 
The Six Working Genius Short Explanation
The Six Working Genius Short ExplanationThe Six Working Genius Short Explanation
The Six Working Genius Short Explanation
 
Understanding of Self - Applied Social Psychology - Psychology SuperNotes
Understanding of Self - Applied Social Psychology - Psychology SuperNotesUnderstanding of Self - Applied Social Psychology - Psychology SuperNotes
Understanding of Self - Applied Social Psychology - Psychology SuperNotes
 
The Secret Warrior - Help Share a Parent or Loved Ones’ Cancer Diagnosis with...
The Secret Warrior - Help Share a Parent or Loved Ones’ Cancer Diagnosis with...The Secret Warrior - Help Share a Parent or Loved Ones’ Cancer Diagnosis with...
The Secret Warrior - Help Share a Parent or Loved Ones’ Cancer Diagnosis with...
 
Aggression - Applied Social Psychology - Psychology SuperNotes
Aggression - Applied Social Psychology - Psychology SuperNotesAggression - Applied Social Psychology - Psychology SuperNotes
Aggression - Applied Social Psychology - Psychology SuperNotes
 
Best Way to Overcome Procrastination and Increase Productivity.pdf
Best Way to Overcome Procrastination and Increase Productivity.pdfBest Way to Overcome Procrastination and Increase Productivity.pdf
Best Way to Overcome Procrastination and Increase Productivity.pdf
 
aula open english sobre Classic-motorcycles-2_1.pdf
aula open english sobre Classic-motorcycles-2_1.pdfaula open english sobre Classic-motorcycles-2_1.pdf
aula open english sobre Classic-motorcycles-2_1.pdf
 
Strategies to rekindle the fire inside you and stay motivated.pdf
Strategies to rekindle the fire inside you and stay motivated.pdfStrategies to rekindle the fire inside you and stay motivated.pdf
Strategies to rekindle the fire inside you and stay motivated.pdf
 

Effective listening skills