The document defines listening as an active process distinct from passive hearing, involving the skills of attitude, attention, and adjustment. It explains various types of listening, with a focus on active listening, which enhances mutual understanding and builds relationships. Additionally, it emphasizes the importance of active listening in effective communication, particularly for managers and consultants, highlighting that it requires practice to develop these skills.

1. By : Ahmed jan & Muhammad Bilal Yusu
email # bilalyusuf767@gmail.com

2. DEFINITION OF LISTENING
 The process of receiving, constructing meaning
from, and responding to spoken and/or nonverbal
messages; to hear something with thoughtful
attention.

3. ListeningListening
vs. Hearingvs. Hearing
Hearing- physical process; natural; passive
Listening- physical & mental process; active;
learned process; a skill
Listening is hard!
You must choose to participate in the process of
listening.

4. Listening is a conscious activity based
on three basic skills:
1) Attitude
2) Attention
3) Adjustment

5. Basic skills
1)Attitude
Maintain a constructive Attitude
2)Attention
Strive to pay Attention
3)Adjustment
Cultivate a capacity for Adjustment

6. Listening is an active process that has
three basic steps :
1. Hearing
2. Understanding
3. Judging

7. TYPES OF LISTENING
 1. Inactive listening.
 2. Selective listening.
 3. Active listening
 4. Reflective Listening

8. ACTİVE LİSTENİNG

9. WHAT IS ACTIVE
LISTENING?
 A way of listening and responding to another person that
improves mutual understanding.
 A way of paying attention to other people that can make
them feel that you are hearing them
 This type of listening is called active because it requires
certain behaviors of the listener.

10. BENEFITS OF ACTIVE LISTENING
 It forces people to listen attentively to others.
 It tends to open people up, to get them to say more.
 Builds relationships
 the objective of all of this is increase understanding
of the other’s point of view, not necessarily to agree
with it or support it.

11. “A good listener tries to
understand thoroughly what
the other person is saying. In
the end he may disagree
sharply, but before he
disagrees, he wants to know
exactly what it is he is
disagreeing with.”
Kenneth A. WELLS

12. CONCLUSION
 Listening is a critical communication skill for managers and
consultants, as well as for all of us in our personal lives.
 You can't negotiate effectively until you understand what the
other person wants.
 Active listening, is crucial to achieving your ultimate
communication objectives.
 Active listening is a skill that, like other communication skills,
must be developed .
 By practicing you can develop these skills.