This document discusses listening skills. It notes that listening requires effort to understand and interpret messages accurately, unlike hearing which is a natural ability. Effective listening involves hearing, understanding, and judging the message. Key concepts for listening ability include concentration, questioning, objectivity, note taking, and feedback. The document outlines different types of listening and factors that can affect listening ability. It contrasts the behaviors of good listeners, who actively attend, understand, remember, evaluate, and respond to messages, with bad listeners who do not make as much of an effort to comprehend information.

1. Listening Skills
by
Mohsin sarwar
Fast NU
LAHORE

2. Listening Skills
• Difference between Listening and
Hearing
– Hearing is a natural ability to detect sound
– Listening is a skill, which is developed to
understand, interpret the message accurately.
It does not require much of an effort to hear,
whereas Listening to be effective, takes much
of an effort and time on the part of a listener.

3. Listening Skills
• Steps involve in Effective Listening:
• Hearing. Hearing just means detecting sound without have
complete awareness of what has been said.
• Understanding. The next part of listening is when you
comprehend what is being said.
•
• Judging. After you are sure you understand what the speaker
has said, think about whether it makes sense. Do you believe
what you have heard? Your own interpretation of the message
and then see how accurate the understanding is.

4. Listening Skills
• Concepts Related to Listening Ability
• 1.Concentration
• 2.Questioning
• 3.Objectivity
• 4.Note Taking
• 5.Feedback

5. Listening Skills
• 1.Concentration
I. Motivation and Demotivation
II. Anticipate what the speaker will say next
III. Focus on the message
Iv. Avoid interruption, let the speaker finish first.
2.Questioning
Use of questioning is an effective listening strategy. It serves two
purposes:
I. message gets clarified
II. Speaker gets a positive feedback that a listener is involved.

6. Listening Skills
3. Objectivity
• I. Minimize the impact of emotion-laden words
• II. Judge content, not delivery
• III. React fairly and sensibly
• IV. Overcome distraction; internal as well as external
4. Note Taking
The usefulness of note taking depends on the situation.
5. Feedback
Feed is important in the listening process to that a speaker
knows that his/her message is understood.

7. Listening Skills
• General Barriers
• Faking attention
• Avoid difficult listening & dismissing the
topic as uninteresting
• Listening only for facts
• Criticizing physical appearance and
delivery
• Yielding easily to distractions.

8. Listening Skills
• Types of Listening
• Appreciative Listening
• Discriminative Listening
• Comprehensive Listening
• Empathic Listening
• Critical Listening

9. Listening Skills
• Listening ability vary according to:
• Interest in topic
• the delivery of the message
• importance of the info
• length of the message
• complexity of the message
• the delivery of the message
• personal problems, external distraction.

10. Listening Skills
• Good Listeners
• Attending
• Attend to important
information
• Ready themselves
mentally and physically
• Listen objectively
regardless of emotional
involvement
• Listen differently
depending o situations
• Bad Listeners
• May not hear what a
person is saying
• Fidget in chairs, look out
the windows, and let their
minds wander
• Visibly react to emotional
language
• Listen the same way
regardless of the type of
material

11. Listening Skills
• Good Listeners
• Understanding
• Assigned appropriate meaning
to what is said
• Seek out apparent purpose,
main points and supporting
information
• Ask mental questions to
anticipate information
• Silently paraphrase to solidify
understanding
• Seek out subtle meanings
based on non-verbal cues
• Bad Listeners
• Hear what is said but are
unable to understand or assign
different meaning to the type of
words
• Ignore the way information is
organized
• Fail to anticipate coming
information
• Seldom or never mentally
review the information
• Ignore non-verbal cues

12. Listening Skills
• Good Listeners
• Remembering
• Retain information
• Repeat key information
• Take notes
• Evaluating
• Listen critically
• Evaluate inferences
• Responding empathically
• Provide supportive comforting
statements
• Bad Listeners
• Interpret message accurately
but forget it
• Assume they will remember
• Rely on memory alone
• Understand but unable to
weigh or consider it
• Accept information at face
value
• Pass of joy or hurt, change the
subject

13. • THANK YOU!