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Effective leadership 
I am more afraid of an army of 100 sheep led by a lion 
than an army of 100 lion led by a sheep 
11/21/2014 DBA 303 1
Quick Reflections 
What are some typical leadership 
behaviors that come to mind? 
11/21/2014 DBA 303 2
What is leadership 
Definition 
 Enabling groups of people to face challenges and 
achieve results in complex situations 
 Involves creating a positive work culture 
characterized by strong relationships with your 
colleagues, and staff, trust, dedication, hardwork, 
and teamwork 
11/21/2014 DBA 303 3
 When you boil it all down, contemporary leadership 
seem to be a matter of aligning people towards 
common goals and empowering them to take the 
actions needed to reach them ( Fortunes article) 
 Being able to create the kind of meaning for people, 
the values that make sense to them, where there is 
enough trust in the system … (W. Bennis) 
11/21/2014 DBA 303 4
Leadership (cont..) 
 Leadership is about responsibility -leadership 
is not a rank, privileges, titles, or money. It is 
about responsibility 
 Leaders do not start with “ what do I want” 
but rather start with “what needs to be done” 
Then they ask “what can and should I do to 
make a difference” 
11/21/2014 DBA 303 5
Leadership (cont..) 
 Leadership is done with others - Mobilizing 
people through out the organization to do 
adaptive work 
 Leadership happens at all levels – What ever 
level you are, whatever your job, you can 
bring new insight, new leadership, to your 
team or to your group 
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 Leadership is the art of inspiring subordinates or followers to 
perform their duties willingly, competently, and 
enthusiastically. 
 Leadership is a social influence process in which the leader 
seeks voluntary participation of the followers in order to 
achieve organizational objectives. 
 Leadership is both process and property. As a process, 
leadership involves the use of noncoercive influence to direct 
and coordinate the activities of the members of an organized 
group towards the achievement of group objectives. 
 
11/21/2014 DBA 303 7
 As a property, leadership is a set of qualities or 
characteristics attributed to those who are perceived 
to successfully employ such influence. Such 
qualities include: 
 Ability to inspire the other. 
 Ability to understand human behavior. 
 Ability of verbal assertiveness. 
 Willingness to take risk. 
11/21/2014 DBA 303 8
Meaning 
 The art of influencing others to direct their 
will, abilities and effort towards the 
achievement of the group goals 
 Therefore in organisations, leadership is 
influencing individuals and groups effort 
towards the optimum achievement of 
organizations objectives 
11/21/2014 DBA 303 9
 Leadership focuses on “people” aspect of 
management and is based on the assumptions 
that organizational effectiveness significantly 
depends on their : 
 Motivation 
 Effort 
 Abilities 
 
11/21/2014 DBA 303 10
 In spite of seeming discontent at least with the 
traditional approaches to leadership theory 
and practice, throughout history, the 
differences between success and failure, 
whether in a war, a business, a protest 
movement, a sports etc have been attributed to 
leadership 
11/21/2014 DBA 303 11
 A recent study by Gallup survey indicates that 
most employees believe that it is the leader, 
not the company, that guides the culture and 
creates situations where workers can be happy 
and successful 
 
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 The manager in his leadership role therefore 
stimulates and inspires employees to contribute 
willingly to the optimal achievement of 
organizational goals 
 Leadership is therefore an important 
ingredient of managing. Managers cannot 
effectively manager unless he can lead his 
subordinates effectively 
11/21/2014 DBA 303 13
Leadership traits and 
characteristics 
Are leaders born or made? 
11/21/2014 DBA 303 14
Belief by many modern scholars 
 Believes that leadership capacities and 
competencies can be acquired but the desire 
to learn must be there. 
 Leadership is a goal to be pursued, not a gift 
to be bestowed only upon a lucky few. 
 The best leaders make a personal choice to 
continually assess and constantly develop 
their leadership capabilities 
11/21/2014 DBA 303 15
Leaders vs. managers 
Who are the Leaders and Who 
are the Managers? 
 
11/21/2014 DBA 303 16
Leaders Vs Managers 
What is Different between Them? 
 Researchers seem to agree that the best way to 
explain the traits and characteristics of leaders 
is to compare their roles, actions, habits and 
responsibilities with those of what is regarded 
as ‘traditional’ managers. 
 The following is a composite of these traits 
and characteristics differentiating between 
leaders from managers. 
11/21/2014 17
Leaders Vs Managers cont…d 
Leaders…… Managers….. 
Do the right thing Do things right 
Are interested in effectiveness Are interested in 
efficiency 
Innovate Administer 
Develop Maintain 
Focus on people Focus on systems and 
structure 
Rely on trust Rely on control 
11/21/2014 18
Leaders Vs Managers cont…d 
Challenge the status quo Accept the status quo 
Focus on the future Focus on the present 
Have their eyes on the horizon Have their eyes on the 
bottom line 
Develop visions and strategies Develop detailed steps 
and timetables 
Seek change Seek predictability and 
order 
Take risks Avoid risks 
11/21/2014 19
Leaders Vs Managers cont…d 
Inspire people to change Motivate people to 
comply with standards 
Use person-to-person influence Use position-to-position 
influence 
Inspire others to follow Require others to 
comply 
Operate outside of organizational 
rules, regulations, policies and 
procedures 
Operate within 
organizational rules, 
regulations, policies and 
procedures 
Take initiative to lead Are given a position 
11/21/2014 20
Leaders Vs Managers cont…d 
Align people with a direction Organize and staff 
Emphasize philosophy; core 
values, and 
shared goals 
Emphasize tactics, 
structure and systems 
Have a long-term view Have a short-term view 
Ask what and why Ask how and when 
11/21/2014 21
Approaches to Leadership 
 Great man theory 
 Traits approach 
 Behavioral approach 
 Situational 
11/21/2014 22 
John Adair, 2002, Effective strategic leadership
The Great Man theory 
 Leaders are born and great leaders will arise 
when there is a great need 
 In time of need a Great Man would arise – 
almost magically 
 Based on early research of leadership which 
was based on people who are already leaders 
 Leaders associated with great man theory – 
Eisenhower, Churchill, Jesus, Moses, 
Mohammed 
11/21/2014 DSM 504 23
The Traits approach 
 Before 1950s researchers sought to understand 
leadership by comparing traits of leaders with 
followers and effective leaders with ineffective leaders 
 This search for features/traits of a leader was prompted 
by a belief that leaders somewhat possess 
distinguishing traits that set them apart form other 
people 
11/21/2014 24
The traits approach ….. 
 This approach analyses leadership by 
identifying a number of characteristics that 
would distinguish an effective leader from an 
ineffective leader. 
 It comprise of specific qualities that a leader 
should posses in executing his/her roles e.g. 
ability to make decisions, loyalty, sense of duty, 
etc. 
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 This approach analysis leadership by 
identifying a finite number of characteristics 
that would distinguish a n effective leader 
form an ineffective leader. 
 measures of a leaders effectiveness under 
traits approach are influenced by traits such 
as physical, social psychological or 
personality characteristics, 
DBA 303 26
Some traits 
 Intelligence 
 Dominance 
 Self confidence 
 Task relevant knowledge 
 Level of energy and activity 
 Charismatic 
 Enthusiastic 
 Courageous 
11/21/2014 DBA 303 27
Some common attributes of a 
leader… 
 Traits 
 Adaptive to situations 
 Alert to social environments 
 Ambitious and achievement oriented 
 Assertive 
 Cooperative 
 Decisive 
 Dependable 
 Dominant desire to influence 
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 persistent 
 Self confidence 
 Tolerant to stress 
 Willing to assume responsibility 
 Calmness in crisis 
 Energy 
 Determination 
 Resolute courage 
 Sense of justice 
 Initiative 
 Humor 
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 Physical factors: 
 Activity level 
 Appearance 
 Height 
 Weight 
 Physical fitness 
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 Skill 
 Conceptual skills 
 Analytical skills 
 Creative 
 Diplomatic and friendly 
 Effective speaking 
 Knowledgeable about group task 
 Organised administrative ability 
 Persuasive 
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The characteristics 
 Ability to inspire others - some leaders are 
charismatic, have the qualities of being extra 
special, attractive, and interesting 
 Ability to understand human behaviour - 
successful leaders realize that they get their 
job done through people and therefore try to 
develop social understand and appropriate 
skills 
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 Similarity to the group – those who emerge 
as successful leaders are generally not too 
different form the group - e.g. a senior 
executive would probably not be accepted as 
a production foreman because of the wide 
differences in his education, viewpoints and 
interests 
11/21/2014 DBA 303 33
 Verbal assertiveness – by nature leaders seem 
not to be shy. They are able to present their 
views in a confident manner and hold the 
passion when attacked. A leader has the 
ability to speak up when others feel they 
should not because of fear of being ridiculed 
 Willingness to communicate honestly - to 
tell the truth otherwise a credibility gap will 
develop, discuss issues and problems that are 
not particularly pleasant but are important 
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 Dedication to organizational goals - how 
committed is the leader to the organizational 
objectives being sought 
 Dedication is demonstrated by hard work, self 
sacrifice, believing in the goals 
 Ability to set examples to be followed – 
displays a behaviour of do as a do 
11/21/2014 DBA 303 35
 Willingness to take risks – risk is the 
possibility of loss, injury, disadvantage or 
defeat. Generally maintaining the status quo is 
not indicated of leadership. People want to 
follow somebody who will take them to the 
“promised land” even if some risk is involved 
 But leaders may not take too great risk 
because doing so may make their follower too 
fearful, and panic or even dissertation may 
result - taking risks in the right proportion 
makes the organisation exciting 
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 Willingness to assume full responsibility – 
taking full responsibility when one could shift 
it to somebody else is leadership 
 Willingness to be supportive of other 
personnel – people respect managers who 
pass credit to them when an effort is 
successful . Being supportive also means 
representing them to upper level 
management to get the financial and physical 
resources needed to do the job ( pay, benefits, 
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 Skill in the art of compromise - settle 
difference by arbitration or mediation - helps 
people reach intermediate solutions 
 Ability to tolerate criticism – since leaders 
have radical and unusual ideas, they are 
subjected to a lot of criticism from followers 
and colleagues. Therefore must be prepared to 
accept criticism from those affected by the 
plans they make - 
11/21/2014 DBA 303 38
Criticism of traits approach 
 As more studies were done under this approach, the 
number of traits of suspected importance began to 
grow and the results became increasingly mixed, 
with no clear pattern of traits that was strongly and 
consistently related to leadership 
 Several studies on traits approach seem to disagree 
on the required traits of a leader. 
 Some say that as far as physical traits are concerned, 
leaders tend to be bigger and brighter than those 
being led 
11/21/2014 DBA 303 39
Criticism of traits approach cont… 
 Personality of a manager alone does not indicate 
leadership ability 
 Some effective leaders are brush, loud, aggressive etc 
 Others are quiet, soft spoken, mild tempered 
 Nor is popularity synonymous with leadership ability– 
the most popular person may not be the best leader– 
leaders must be more than just nice 
 generally, leaders are observed to be outgoing and 
socially assertive, yet some outstanding leaders like 
Mahatma Gandhi and Abraham Lincoln were relatively 
shy and withdrawn 
11/21/2014 DBA 303 40
Criticism of traits approach cont… 
 Education, family status and background of a 
person are poor guidelines in predicting a persona 
chance of being an effective leader. Leaders may 
or may not have university education, come form 
a high- profile or low level income families 
 Therefore while it is difficult to pin down the 
precise quality that make a superior leader, 
leaders do seem to personal and behavioral 
characteristics 
11/21/2014 DBA 303 41
Criticism of traits approach cont… 
 Political analysis indicates that candidates should not come 
out as too intelligent to be electable 
 The most intelligent member of a criminal gang is not the 
leader 
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THE BEHAVIORAL APPROACH 
 Is based on how a leader use of authority in social 
situation 
 As interest in the early traits approach to leadership 
began to decline, researchers focuses their attention 
on leaders actions rather than on their attributes 
 They tried to identify specific styles of leaders 
conduct and attempted to discover where leaders 
behaviour was associated with employee attitudes 
and performance 
11/21/2014 DBA 303 43
Leadership styles identified 
 University of IOWA Leadership Studies 
 Authoritarian 
 Democratic 
 Laissez –faire 
 Likerts systems approach 
 The managerial Grid – Robert Blake and Jane Mouton 
 Directive vs. Participative Leadership – Tannenbaum and W. 
Schmidt 
 Charismatic leadership 
 Transactional leadership vs. transformational leadership 
11/21/2014 DBA 303 44
Autocratic/authoritative leader 
 Gives definite instructions 
 Demands compliance 
 Emphasis task performance 
 Exercise close supervision 
 Permits very little or no subordinate influence 
on decisions 
 Do not welcome suggestion form 
subordinates 
11/21/2014 DBA 303 45 
 E
 Uses coercion, threat and authority to enforce 
discipline and ensure performance 
 Is leader centred, production centred, directive 
leadership styles 
11/21/2014 DBA 303 46
Democratic/participative 
 Involves subordinates as individuals and as 
groups in decision making, relating to their 
goals and plans 
 Permits them to take initiative and judgment 
 Emphasis groups efforts 
 Exercise broad supervision 
 Motivates employees to higher level of 
performance 
11/21/2014 DBA 303 47
 Uses influence rather than authority 
 Builds a two way communication 
 These leaders are called employee centred, 
consultative, permissive, equalitarian 
 Laizzes faire 
 Takes no interest in production or in people “ lets 
things drift” 
11/21/2014 DBA 303 48
Comments from research done on 
each of the styles 
 Authoritarian: 
 impaired groups morale and initiative 
 Generates hostility and fosters aggressive 
behaviour 
 Leads to high rage of grievance and absenteeism 
 Dissatisfaction with work 
 Autocratic led groups tend to stop working and 
engage in horseplay whenever the leader left the 
room 
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 Although there is a tendency for authoritarian 
groups to produce more output, the quality of 
output tend to be higher in the democratically led 
groups 
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 Democratic 
 Promotes high morale and positive attitude 
towards the leader and work 
 Lowers rate of grievances, turnover and 
absenteeism 
 Greater acceptance of decisions and greeter 
commitment to implement themselves 
 High level of performance and productivity 
11/21/2014 DBA 303 51
Results 
 Democratically led groups were more satisfied and 
displayed less aggression towards one another than in the 
autocratically led groups 
11/21/2014 DBA 303 52
Is autocratic leadership all bad…. 
 Autocratic leadership may not always be 
inappropriate. 
 Some situations may call for urgent action and in 
these cases autocratic style of leadership many be the 
best 
 Most people are familiar with the autocratic 
leadership and therefore have less difficult in 
adopting that style 
 In some situations, subordinates may actually prefer 
an autocratic style 
11/21/2014 DBA 303 53
Likert’s System 1 – 4 approach 
 Rensis Likert (New York , 1967) regards 
leadership as central and most important 
component of management 
 In his view, organizational effectiveness 
significantly depends on the manner in which 
managers provide leadership to their 
subordinates. 
11/21/2014 DBA 303 54
 He proposes the most effective way to lead 
people is to: 
 Involve them in decision making as a group 
 Build an effective communication system 
 Create a supportive environment that provides 
employees opportunities to seek fulfillment 
of their personal goals and group needs and 
realize their sense of personal growth 
11/21/2014 DBA 303 55
Likerts four systems – Leadership 
styles 
 System 1 – Exploitative -authoritative 
 System 2 – Benevolent -authoritative 
 System 3 – consultative 
 System 4 – participative group leader 
11/21/2014 DBA 303 56
System 1 – Exploitative- 
Authoritative 
 Highly production – oriented leaders 
 Display no confidence in their subordinates 
 Subordinates do not participate in decision 
making 
 They seldom seek or use subordinates ideas 
 Uses fear, threats, punishment and occasional 
reward to enforce compliance 
 Engage in mainly downward communication 
11/21/2014 DBA 303 57
System 2 – Benevolent- 
Authoritative 
 Shows conscious courtesy towards his 
subordinates 
 Show confidence and trust in the subordinates 
 Sometimes seeks and uses their ideas 
 reward and sometimes actual and potential 
punishment to get out performance 
 Allows some delegation in decision making 
11/21/2014 DBA 303 58
 Exercise close supervision 
 Permits some upward communication 
 Creates an environment in which subordinates 
do not feel quite free with their superior to 
talk about their problems 
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System 3: Consultative 
 Displays substantial confidence in their 
subordinates 
 Consults them before making decisions, but 
makes decisions themselves 
 Usually seeks and uses their ideas 
 Motivates them by giving reward and 
occasional punishment 
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 Engages in both downwards and upward 
communication 
 Makes important decisions themselves and 
delegates routine ones to the subordinates 
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System 4: participative group 
leader 
 Advocates work-groups and the leader being 
the linking pin between groups 
 Advocates supportive relationship – i.e. 
creates an environment of mutual support, 
trust and confidence 
 Advocates high performance group goals – set 
high performance goals for them 
 Has full confidence in the group 
11/21/2014 DBA 303 62
 Seeks and uses subordinates ideas 
 Gives reward on the basis of group 
performance 
 Engages in effective up/down/sideways 
communication 
11/21/2014 63
 Strongly proposed by Likert – this system: 
 achieves a high level of performance 
 builds a healthy supportive and environment 
 Enhances morale and satifaion of employees 
11/21/2014 DBA 303 64
The managerial Grid – Robert 
Blake and Jane Mouton 
 This approach focuses on various blends of 
leadership styles and explains its leadership 
styles by use of a grid 
 In the Managerial Grid, the various 
combinations of a concern for people and a 
concern for production defines five major 
leadership styles 
11/21/2014 DBA 303 65
The Managerial Grid 
1,9 
Country club management 
Thoughtful attention needs of people 
for satisfying relationships leads to 
A comfortable, friendly organization 
atmosphere and work tempo 
9,9 
Team management 
Work accomplishment is from 
committed people, interdependence 
through a “common stake” in organization 
purpose leads to relationship 
of trust and respect 
1,1 
Impoverished Management 
Exertion of minimum effort to get 
required work done is appropriate 
to sustain organization membership 
5,5 
Organization Man Management 
Adequate organization performance 
possible through balancing the necessity to 
get out work with maintaining 
morale of the people at a satisfactory level 
9,1 
Authority-Obedience 
Efficiency in operations results 
from arranging conditions of 
work in such a way that human 
elements interfere to a minimal degree 
1 
9 
8 
7 
6 
5 
4 
2 
3 4 5 6 7 8 9 
1 
2 
3 
Low Concern for production High 
High 
Concern for people 
Low
© 2007 Prentice Hall Inc. 
All rights reserved. 
The Managerial 
Grid 
(Blake and Mouton) 
E X H I B I T 
12–1
 1,1 impoverished manager 
 Puts minimum effort to get the required work done 
 Shows very little concern for people or production. 
 Very much like Laissez Faire leader who just lets 
things drift. 
 He is neither close to production requirements or 
employee needs. 
 Has minimal standards. 
11/21/2014 DBA 303 68
 1,9 Country Club Manager 
 This just aims at keeping the boys happy and has little 
concern for production 
 Involves thoughtful attention to the needs of the people 
 He thinks that if he takes care of employees production will 
take of itself. 
 Unfortunately, happy workers are not necessarily productive 
 Gives careful attention to people to create a meaningful 
relationship and friendly atmosphere. 
11/21/2014 DBA 303 69
 9,1 authority/obedience manager 
 Emphasize efficiently in operations that result from arranging work 
conditions in such a way that human element can only interfere to a small 
degree 
 Shows maximum concern for production and minimum concern for 
people 
 He is authoritarian 
 Demands compliance by using mainly threats and coercion 
 Exercises close supervision 
 Allows employees little or no chance for decision making. 
 He causes employees alienation from the organization by frustrating their 
needs. 
11/21/2014 DBA 303 70
 5,5 middle-of-the-road manager 
 Emphasizes both production as well as employee need 
satisfaction but not maximizing. 
 Obtains adequate but not optimal performance 
 Involve people in decision making 
 Uses and seek their ideas 
 Engage in up and down communication. 
 Providing an environment for employee need satisfaction 
 Though they do not optimize on any of these dimensions. 
11/21/2014 DBA 303 71
 9,9 Team manager 
 Places maximum emphasis on production as well as 
people 
 They are team managers. 
 They integrate the individual and group such with 
organizational goals, thus optimize on both 
dimensions-employees involvement and need 
satisfaction as well as production. 
 This is the most effective leadership style. 
11/21/2014 DBA 303 72
 The managerial grid model assumes that there 
is one best or most effective style of 
management – the team management style. 
 Managers who emphasize both concern for 
people and production are presumed to be 
more successful 
11/21/2014 DBA 303 73
Directive vs. participative 
leadership 
 This focus attention on incorporating power sharing 
into leadership 
 It says power-sharing can occur to varying degree: 
from - 
 Genuine control over decisions that are made, 
 to providing input to the final decision, 
 to consultation, 
 to mere tokenism and the misuse of the term participative 
to manipulate other 
11/21/2014 DBA 303 74
 Tannenbaum and Schmidt have suggested that 
participation is based on the amount of authority 
used by the supervisor in relation to the amount of 
freedom permitted to subordinates 
 Their views are presented in a continuum ranging 
from boss-centred leadership to subordinate centred 
leadership 
 The use of the authority by manager diminishes in 
the continuum 
11/21/2014 DBA 303 75
Results of the studies 
 Studies on the cost and benefit of participative Vs 
directive style of leadership have not shown 
convincingly that either style is more commonly 
superior 
 In some instance, the cost of employee participation 
may offset the benefits 
 In other instances, however, participation is favour 
over directive leadership especially where 
employee loyalty, job satisfaction and commitment 
is high 
11/21/2014 DBA 303 76
From the lowest to the highest level 
of the continuum 
 Manager makes decisions and announces it 
 Manager sells decision 
 Manager presents ideas and invites questions 
 Manager presents tentative decision subject to change 
 Manager presents problem, get suggestion, and makes 
decisions 
 Manager defines limits ask group to make decisions 
 Manager permits subordinates to function within limits 
defined by supervisor, 
11/21/2014 DBA 303 77
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Contingency Theory of leadership 
 post-World War II development 
 Mere qualities alone are no longer valid 
 The previous approaches concentrated on 
only leaders themselves and fell short of 
being an of addressing the various intervening 
determinants of leadership 
11/21/2014 DBA 303 82
The Theorist supporting 
Contingency approach 
 Fred Fiedler Contingency Theory (1961) 
 Path-Goal Leadership Theory ( Martin Evans 
and Robert House (1971) 
11/21/2014 DBA 303 83
 Contingency theory turns its attention to: 
 The group being led 
 The exchange relationship between the leader and 
the group 
 The situational aspect of leadership 
11/21/2014 DBA 303 84
 It is believed that there are situational variables that 
affect: 
 Leadership roles 
 Leadership Skills 
 Leadership Behaviours 
 Followers performance and satisfactions 
 These variables have been identified by Fred Fielder 
in his Contingency Model of Leadership 
effectiveness 
11/21/2014 DBA 303 85
Fiedler’s Contingency Model of 
Leadership Effectiveness 
 This model contains the relationship between 
leadership style and the favourableness of the 
situation 
 It says that a leaders behaviour required for 
effective group performance depends on the 
favourableness or unfavourableness of the 
situation 
11/21/2014 DBA 303 86
Situational factor in Fiedler’s 
Contingency Model 
 Leader-member relationship ( with group 
members) 
1. Degree of task structure ( nature of task) 
2. The leaders position power (arising from the 
organisation structure) 
11/21/2014 DBA 303 87
Situation is favourable to the 
leader if …. 
 All the three dimensions are high i.e. 
 The leader is generally accepted, respected, gets support 
from the followers and the group is ready to be directed ( 
high first dimension) 
 The extent to which the task is structured is clearly 
defined so that it can be delegated, controlled and 
evaluated ( high second dimension) 
 If a great deal of authority and power are formally 
attributed to the leaders position ( high third dimension) 
11/21/2014 DBA 303 88
The situation is unfavourable if… 
 The tasks are very ambiguous 
 The leader position authority is weak 
 The group relationship with the leader is poor – 
no respect, support or acceptance 
 Fiedler concluded through his research that 
the favourableness of the situation in 
combination of the leadership style 
determines leadership effectiveness 
11/21/2014 DBA 303 89
 Based on the analysis of Fiedler findings from 
all types of situations, Fielder discovered that: 
 Under very favourable and very 
unfavorable situation … the task- directed, 
hard-nosed and authoritarian, type of a 
leader was most effective 
11/21/2014 DBA 303 90
 However, when the situation is moderately 
favourable or unfavourable ( the 
intermediate range of favourableness),…… 
the human oriented or democratic type of 
leader was most effective 
11/21/2014 DBA 303 91
Findings of the Fiedler Model 
Performance 
• Category 
• Leader-Member 
Relations 
• Task Structure 
• Position Power 
I 
Good 
High 
Strong 
II 
Good 
High 
Weak 
III 
Good 
Low 
Strong 
IV 
Good 
Low 
Weak 
V 
Poor 
High 
Strong 
VI 
Poor 
High 
Weak 
VII 
Poor 
Low 
Strong 
Task-Oriented 
VIII 
Poor 
Low 
Weak 
Good 
Poor 
Relationship 
-Oriented 
Favorable Moderate Unfavorable
Why is the tasks- directed leader 
successful in very favourable 
situations…. 
 In very favourable situations in which the 
leader has power, informal backing and 
relatively well structured task, the group is 
ready to be directed, and the group expect to 
be told what to do 
11/21/2014 DBA 303 93
Why tasks- directed leader is 
successful in very unfavourable 
situations…. 
 In this situation, the effective leader will take 
charge and make the direction that need to be 
made to accomplish a task without asking for 
input and trying to keep everyone happy, 
otherwise nothing will be done 
11/21/2014 DBA 303 94
When human oriented, democratic 
leader is effective.. 
 Will be effective in the intermediate range of 
favourableness 
 E.g. In a committee where the leader may not be 
wholly accepted by other members, and the task is 
not completely structured, and some authority or 
power is granted to the leader 
 The same moderate favourable situation applies 
often managers and supervisors 
11/21/2014 DBA 303 95
Path- Goal Leadership Theory 
 The path Goal Theory attempts to explain the impact 
that leader behaviour has on subordinate motivation , 
satisfaction, and performance 
 It emphasizes that leaders can optimize 
organizational effectiveness by influencing the path-goal 
perception of subordinates and their need 
satisfaction 
11/21/2014 DBA 303 96
Path-Goal Theory Premise 
• Leader must help followers 
attaining goals and reduce 
roadblocks to success 
•Leaders must change behaviors to 
fit the situation (environmental 
contingencies & subordinate 
contingencies) 
© 2007 Prentice Hall Inc. 
All rights reserved.
Path-Goal Theory 
Leader is seen as important in providing a path 
for employees to attain desired goals 
Leadership Behaviors (must be able to use all four types when 
necessary. Use varies with such factors as employee ability, 
work environment, group size) 
• Directive [leader tells subordinates how to perform tasks; provides 
guidelines and structure] 
• Supportive [leader shows caring and concern for subordinates’ well-being] 
• Participative [leader involves subordinates in decision-making] 
• Achievement-oriented [leader sets specific and challenging goals; 
promotes high work-related aspirations and goal attainment]
Path- Goal theory situational factors 
 The path-goal theory suggests that these various 
styles can be and actually are used by the same 
leader in different situations ( differs from Fiedler’s 
model in this respect) 
 Two situational factors that have been identified are: 
 The personal characteristics of the subordinates 
(subordinate contingency factors) 
 The environmental pressures and demands facing the 
subordinates ( environmental contingency factors 
11/21/2014 DBA 303 99
Four Major styles of leadership – R. 
House 
1. Directive leadership: subordinates know exactly 
what is expected of them, and the leader gives 
specific direction. There is not participation by 
subordinates 
2. Supportive leadership: the leader is friendly and 
approachable and shows a genuine concern for 
subordinates 
3. Participative leadership: The leader asks for and 
uses suggestions form subordinates but still makes 
the decision 
11/21/2014 DBA 303 100
Styles of leadership – R. House (cont..) 
 4. Achievement- oriented leadership: The 
leader sets challenging goals for subordinates 
and show confidence that they will attain 
these goals and perform well 
11/21/2014 DBA 303 101
Path Goal Theory 
Environmental Contingency Factors 
• Task Structure 
• Formal authority system 
• Work Group 
Outcomes 
•Performance 
•Satisfaction 
Subordinate contingency factors 
•Locus of control 
•Experience 
•Perceived ability 
Leader Behavior 
•Directive 
•Supportive 
•Participative 
•Achievement -oriented
 Using one of the four styles contingent on the 
situational factors outlines, the leader attempts 
to influence subordinates’ perceptions and 
motivate them, which in turn lead to their role 
clarity, goal expectancies, satisfaction , and 
performance. 
 
11/21/2014 DBA 303 103
How can leaders accomplish 
effectiveness under this theory? 
1. Recognizing and/or arousing the subordinates 
needs for outcome/reward over which the 
leader has some control 
2. Increase his personal payoff for goal 
attainment 
3. Making the path for those pay-offs easier to 
travel by coaching and directing 
4. Helping subordinate clarify his expectations 
11/21/2014 DBA 303 104
How can leaders accomplish 
effectiveness under this theory? 
 5. Reduce frustrating barriers 
 6. Increase opportunities for personal satisfaction 
contingent on effective performance 
 In other words, by doing the above, the leader attempts to 
make the path to subordinates goal as smooth as possible 
 But to accomplish the path-goal facilitation, the leader 
must use the appropriate style contingent on the situation 
variables present 
11/21/2014 DBA 303 105
Modern theoretical processes of 
leadership 
 The contingency and path goal theories have 
a relative degree of acceptance. But despite 
this scholars feel that much more research on 
leadership needs to be conducted and a 
number of other theories have recently 
emerged. 
 These include: 
 The charismatic 
 Transformational leadership 
11/21/2014 DBA 303 106
Charismatic leadership theories 
 Charismatic leaders are persons “ who by the 
force of their personal abilities are capable of 
having profound and extraordinary effect on 
followers” 
 Studies of identifiable charismatic individuals 
indicate that charismatic types are often 
rejecting of formal authority and are willing 
to take personal risk because of their strong 
convictions 
11/21/2014 DBA 303 107
 Bernard Bass and Bruce in their study of 
charismatic leaders found that they are rated 
more highly on their effectiveness as leaders 
and have subordinates who are more highly 
satisfied with their leadership 
11/21/2014 DBA 303 108
Charismatic leadership (cont…) 
 The modern development of charismatic 
leadership is attributed to the work of Robert 
House 
 He suggests that charismatic leaders are 
characterized by self confidence and 
confidence in subordinates, high expectations 
for subordinates, ideological vision and the 
use of personal example 
11/21/2014 DBA 303 109
Charismatic leadership (cont…) 
 Followers of charismatic leaders identify with 
the leader and the mission of the leader, 
exhibit extreme loyalty to and confidence in 
the leader, emulate the leaders values and 
behaviour and derive self esteem form their 
relationship with the leader 
11/21/2014 DBA 303 110
Charismatic leadership (cont…) 
 Another author Bass Bernard has extended 
the profile of charismatic leaders to include 
superior debating and persuasive skills as well 
as technical expertise and fostering of 
attitudinal, behavioral, and emotional changes 
in their followers 
11/21/2014 DBA 303 111
Charismatic leadership (cont…) 
 Because of the effects the charismatic leaders 
have on followers, the theory predicts that 
charismatic leaders will produce in followers 
performance beyond expectations as well as 
strong commitment to the leader and his/her 
mission 
11/21/2014 DBA 303 112
Charismatic leadership (cont…) 
 Research indicates that the impact of such a 
charismatic leader will be enhanced when the 
followers exhibit higher levels of self 
awareness and self-monitoring, especially 
when observing the charismatic leaders’ 
behaviours and activities and when operating 
in a social network 
11/21/2014 DBA 303 113
Types of charismatic leadership styles 
Envisioning 
 To create a picture for the future – or a desire end 
future state - with which people can identify and 
can generate excitement 
 For example articulating a compelling vision and/or 
setting high expectations 
Energizing 
 Directing the generation of energy, the motivation 
to act, among members of the organisation 
 For example demonstrating person excitement and 
confidence and seeking, finding and using success 
11/21/2014 DBA 303 114
Enabling 
 Psychologically helping people act or 
performing in the face of challenging goals 
 For example expressing personal support and 
empathizing 
11/21/2014 DBA 303 115
Charismatic Leadership – Key characteristics 
 Self Confidence- They have complete confidence in 
their judgment and ability. 
 A vision- This is an idealized goal that proposes a 
future better than the status quo. The greater the 
disparity between idealized goal and the status quo, 
the more likely that followers will attribute 
extraordinary vision to the leader. 
 Ability to articulate the vision- They are able to 
clarify and state the vision in terms that are 
understandable to others. This articulation 
demonstrates an understanding of the followers’ needs 
and, hence acts as a motivating force.
 Strong convictions about vision- Charismatic 
leaders are perceived as being strongly committed, 
and willing to take on high personal risk, incur high 
costs, and engage in self-sacrifice to achieve their 
vision. 
 Behavior that is out of the ordinary- Those with 
charisma engage in behavior that is perceived as 
being novel, unconventional, and counter to norms. 
When successful , these behaviors evoke surprise 
and admiration in followers. 
11/21/2014 DBA 303 117
 Perceived as being a change agent- 
Charismatic leaders are perceived as agents 
of radical change rather than as caretakers of 
the status quo. 
 Environmental sensitivity- These leaders 
are able to make realistic assessments of the 
environmental constraints and resources 
needed to bring about change. 
11/21/2014 DBA 303 118
Dark side of charismatic leadership 
 Charismatic leadership has been seen to have its 
bright and dark side 
 Franklin Roosevelt, John F. Kennedy, Mahatma 
Gandhi, Nelson Mandela have shown the bright side 
 Adolph Hitler, and the like have shown the dark 
side – where these leaders have encouraged 
followers to be devoted to them rather than 
commitment ideological principles 
11/21/2014 DBA 303 119
The dark side of charismatic leadership 
 Charismatic leaders tend to be portrayed as 
wonderful heroes, 
 But there can also be unethical characteristics 
associated with charismatic leaders as noted 
by Jane Howell an Bruce Avolio (1992) 
11/21/2014 DBA 303 120
Ethical and unethical characteristics of 
charismatic leaders 
Ethical charismatic leader 
 Aligns vision with 
followers needs and 
aspirations 
 Considers and learns 
from criticism 
 Stimulates followers to 
think independently 
and to question the 
leaders view 
Unethical charismatic 
leader 
 Uses power only for 
personal gain or impact 
 Promotes own personal 
vision 
 Censures critical or 
opposing views 
11/21/2014 DBA 303 121
Ethical and unethical characteristics 
(cont..) 
 Open two-way 
communication 
 Coaches, develops, and 
supports follower; 
shares recognition with 
others 
 Relies on internal 
moral standards to 
satisfy organizational 
and societal interests 
 One way 
communication 
 Insensitive to followers 
needs 
 Relies on convenient, 
external moral 
standards to satisfy self 
interests 
11/21/2014 DBA 303 122
Transformational leadership theory 
 Transformational leadership is based more on 
leaders shifting the values, beliefs and needs of their 
followers unlike the transactional leadership which 
involves exchange relationship between leaders and 
followers 
 Transactional leadership refers to the everyday 
exchanges that takes place between leaders and 
subordinates as they routinely perform their duties 
 Transformational leadership , is a more broader 
concept than charismatic and implies reshaping 
entire strategies of an organisation 
11/21/2014 DBA 303 123
 Transformational leaderships elevates the 
goals of subordinates and enhances their self 
confidence to strive for higher goals 
 According to Bernard Bass, in their approach, 
transformational leaders differ from 
transactional leaders in the following ways: 
11/21/2014 DBA 303 124
Transformational vs. transactional 
leadership 
Transactional leaders: 
 Contingent rewards: 
Contracts the exchange 
of reward for effort; 
promises reward for 
good performance; 
recognizes 
accomplishment 
 Transformational 
leaders 
 Charisma: provides 
vision and sense of 
mission, instill pride, 
gains respect and trust 
11/21/2014 DBA 303 125
Transformational vs. transactional 
leadership (cont..) 
 Management by 
exception (active): 
watches and searches 
for deviations form 
rule and standards; 
taken corrective action 
 Inspirational: 
communicates high 
expectations ; uses 
symbols to focus effort, 
expresses important 
purposes in a simple 
way 
11/21/2014 DBA 303 126
Transformational vs. transactional 
leadership (cont..) 
 Management by exception 
(passive): Intervenes only 
if standards are not met 
 Laissez-faire: abdicates 
responsibility and avoids 
making decisions 
 Intellectual stimulation: 
promotes intelligence; 
rationality, and careful 
problem solving 
 Individual consideration; 
Gives personal attention, 
treats each employee 
individually ; coaches and 
advises 
11/21/2014 DBA 303 127
Transformational vs. transactional 
leadership (cont..) 
 Bass concludes that in many instances (such 
as relying on passive management by 
exception), transactional leadership is a 
prescription for mediocrity and the 
transformational leadership leads to superior 
performance in organisations facing demand 
for renewal and changes 
11/21/2014 DBA 303 128
Characteristics of transformational 
leaders 
 They identify themselves as change agents 
 Courageous 
 Believe in people 
 Are value driven 
 They are lifelong learners 
 Have the ability to deal with complexity, 
ambiguity and uncertainty 
 Are visionary 
 
11/21/2014 DBA 303 129
 Charisma : Provides vision and sense of mission, 
instills pride, gains respect trust. 
 Inspiration: Communicates high expectations, uses 
symbols to focus efforts, expresses important 
purposes in simple ways. 
 Intellectual Stimulations: Promotes intelligence, 
rationality, and careful problem solving. 
 Individualized consideration: Gives personal 
attention, treats each employee individually, 
coaches, advises. 
11/21/2014 DBA 303 130

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Effective leadership

  • 1. Effective leadership I am more afraid of an army of 100 sheep led by a lion than an army of 100 lion led by a sheep 11/21/2014 DBA 303 1
  • 2. Quick Reflections What are some typical leadership behaviors that come to mind? 11/21/2014 DBA 303 2
  • 3. What is leadership Definition  Enabling groups of people to face challenges and achieve results in complex situations  Involves creating a positive work culture characterized by strong relationships with your colleagues, and staff, trust, dedication, hardwork, and teamwork 11/21/2014 DBA 303 3
  • 4.  When you boil it all down, contemporary leadership seem to be a matter of aligning people towards common goals and empowering them to take the actions needed to reach them ( Fortunes article)  Being able to create the kind of meaning for people, the values that make sense to them, where there is enough trust in the system … (W. Bennis) 11/21/2014 DBA 303 4
  • 5. Leadership (cont..)  Leadership is about responsibility -leadership is not a rank, privileges, titles, or money. It is about responsibility  Leaders do not start with “ what do I want” but rather start with “what needs to be done” Then they ask “what can and should I do to make a difference” 11/21/2014 DBA 303 5
  • 6. Leadership (cont..)  Leadership is done with others - Mobilizing people through out the organization to do adaptive work  Leadership happens at all levels – What ever level you are, whatever your job, you can bring new insight, new leadership, to your team or to your group 11/21/2014 DBA 303 6
  • 7.  Leadership is the art of inspiring subordinates or followers to perform their duties willingly, competently, and enthusiastically.  Leadership is a social influence process in which the leader seeks voluntary participation of the followers in order to achieve organizational objectives.  Leadership is both process and property. As a process, leadership involves the use of noncoercive influence to direct and coordinate the activities of the members of an organized group towards the achievement of group objectives.  11/21/2014 DBA 303 7
  • 8.  As a property, leadership is a set of qualities or characteristics attributed to those who are perceived to successfully employ such influence. Such qualities include:  Ability to inspire the other.  Ability to understand human behavior.  Ability of verbal assertiveness.  Willingness to take risk. 11/21/2014 DBA 303 8
  • 9. Meaning  The art of influencing others to direct their will, abilities and effort towards the achievement of the group goals  Therefore in organisations, leadership is influencing individuals and groups effort towards the optimum achievement of organizations objectives 11/21/2014 DBA 303 9
  • 10.  Leadership focuses on “people” aspect of management and is based on the assumptions that organizational effectiveness significantly depends on their :  Motivation  Effort  Abilities  11/21/2014 DBA 303 10
  • 11.  In spite of seeming discontent at least with the traditional approaches to leadership theory and practice, throughout history, the differences between success and failure, whether in a war, a business, a protest movement, a sports etc have been attributed to leadership 11/21/2014 DBA 303 11
  • 12.  A recent study by Gallup survey indicates that most employees believe that it is the leader, not the company, that guides the culture and creates situations where workers can be happy and successful  11/21/2014 DBA 303 12
  • 13.  The manager in his leadership role therefore stimulates and inspires employees to contribute willingly to the optimal achievement of organizational goals  Leadership is therefore an important ingredient of managing. Managers cannot effectively manager unless he can lead his subordinates effectively 11/21/2014 DBA 303 13
  • 14. Leadership traits and characteristics Are leaders born or made? 11/21/2014 DBA 303 14
  • 15. Belief by many modern scholars  Believes that leadership capacities and competencies can be acquired but the desire to learn must be there.  Leadership is a goal to be pursued, not a gift to be bestowed only upon a lucky few.  The best leaders make a personal choice to continually assess and constantly develop their leadership capabilities 11/21/2014 DBA 303 15
  • 16. Leaders vs. managers Who are the Leaders and Who are the Managers?  11/21/2014 DBA 303 16
  • 17. Leaders Vs Managers What is Different between Them?  Researchers seem to agree that the best way to explain the traits and characteristics of leaders is to compare their roles, actions, habits and responsibilities with those of what is regarded as ‘traditional’ managers.  The following is a composite of these traits and characteristics differentiating between leaders from managers. 11/21/2014 17
  • 18. Leaders Vs Managers cont…d Leaders…… Managers….. Do the right thing Do things right Are interested in effectiveness Are interested in efficiency Innovate Administer Develop Maintain Focus on people Focus on systems and structure Rely on trust Rely on control 11/21/2014 18
  • 19. Leaders Vs Managers cont…d Challenge the status quo Accept the status quo Focus on the future Focus on the present Have their eyes on the horizon Have their eyes on the bottom line Develop visions and strategies Develop detailed steps and timetables Seek change Seek predictability and order Take risks Avoid risks 11/21/2014 19
  • 20. Leaders Vs Managers cont…d Inspire people to change Motivate people to comply with standards Use person-to-person influence Use position-to-position influence Inspire others to follow Require others to comply Operate outside of organizational rules, regulations, policies and procedures Operate within organizational rules, regulations, policies and procedures Take initiative to lead Are given a position 11/21/2014 20
  • 21. Leaders Vs Managers cont…d Align people with a direction Organize and staff Emphasize philosophy; core values, and shared goals Emphasize tactics, structure and systems Have a long-term view Have a short-term view Ask what and why Ask how and when 11/21/2014 21
  • 22. Approaches to Leadership  Great man theory  Traits approach  Behavioral approach  Situational 11/21/2014 22 John Adair, 2002, Effective strategic leadership
  • 23. The Great Man theory  Leaders are born and great leaders will arise when there is a great need  In time of need a Great Man would arise – almost magically  Based on early research of leadership which was based on people who are already leaders  Leaders associated with great man theory – Eisenhower, Churchill, Jesus, Moses, Mohammed 11/21/2014 DSM 504 23
  • 24. The Traits approach  Before 1950s researchers sought to understand leadership by comparing traits of leaders with followers and effective leaders with ineffective leaders  This search for features/traits of a leader was prompted by a belief that leaders somewhat possess distinguishing traits that set them apart form other people 11/21/2014 24
  • 25. The traits approach …..  This approach analyses leadership by identifying a number of characteristics that would distinguish an effective leader from an ineffective leader.  It comprise of specific qualities that a leader should posses in executing his/her roles e.g. ability to make decisions, loyalty, sense of duty, etc. 11/21/2014 25
  • 26.  This approach analysis leadership by identifying a finite number of characteristics that would distinguish a n effective leader form an ineffective leader.  measures of a leaders effectiveness under traits approach are influenced by traits such as physical, social psychological or personality characteristics, DBA 303 26
  • 27. Some traits  Intelligence  Dominance  Self confidence  Task relevant knowledge  Level of energy and activity  Charismatic  Enthusiastic  Courageous 11/21/2014 DBA 303 27
  • 28. Some common attributes of a leader…  Traits  Adaptive to situations  Alert to social environments  Ambitious and achievement oriented  Assertive  Cooperative  Decisive  Dependable  Dominant desire to influence 11/21/2014 DBA 303 28
  • 29.  persistent  Self confidence  Tolerant to stress  Willing to assume responsibility  Calmness in crisis  Energy  Determination  Resolute courage  Sense of justice  Initiative  Humor 11/21/2014 DBA 303 29
  • 30.  Physical factors:  Activity level  Appearance  Height  Weight  Physical fitness 11/21/2014 DBA 303 30
  • 31.  Skill  Conceptual skills  Analytical skills  Creative  Diplomatic and friendly  Effective speaking  Knowledgeable about group task  Organised administrative ability  Persuasive 11/21/2014 DBA 303 31
  • 32. The characteristics  Ability to inspire others - some leaders are charismatic, have the qualities of being extra special, attractive, and interesting  Ability to understand human behaviour - successful leaders realize that they get their job done through people and therefore try to develop social understand and appropriate skills 11/21/2014 DBA 303 32
  • 33.  Similarity to the group – those who emerge as successful leaders are generally not too different form the group - e.g. a senior executive would probably not be accepted as a production foreman because of the wide differences in his education, viewpoints and interests 11/21/2014 DBA 303 33
  • 34.  Verbal assertiveness – by nature leaders seem not to be shy. They are able to present their views in a confident manner and hold the passion when attacked. A leader has the ability to speak up when others feel they should not because of fear of being ridiculed  Willingness to communicate honestly - to tell the truth otherwise a credibility gap will develop, discuss issues and problems that are not particularly pleasant but are important 11/21/2014 34
  • 35.  Dedication to organizational goals - how committed is the leader to the organizational objectives being sought  Dedication is demonstrated by hard work, self sacrifice, believing in the goals  Ability to set examples to be followed – displays a behaviour of do as a do 11/21/2014 DBA 303 35
  • 36.  Willingness to take risks – risk is the possibility of loss, injury, disadvantage or defeat. Generally maintaining the status quo is not indicated of leadership. People want to follow somebody who will take them to the “promised land” even if some risk is involved  But leaders may not take too great risk because doing so may make their follower too fearful, and panic or even dissertation may result - taking risks in the right proportion makes the organisation exciting 11/21/2014 DBA 303
  • 37.  Willingness to assume full responsibility – taking full responsibility when one could shift it to somebody else is leadership  Willingness to be supportive of other personnel – people respect managers who pass credit to them when an effort is successful . Being supportive also means representing them to upper level management to get the financial and physical resources needed to do the job ( pay, benefits, 11/21/2014 37
  • 38.  Skill in the art of compromise - settle difference by arbitration or mediation - helps people reach intermediate solutions  Ability to tolerate criticism – since leaders have radical and unusual ideas, they are subjected to a lot of criticism from followers and colleagues. Therefore must be prepared to accept criticism from those affected by the plans they make - 11/21/2014 DBA 303 38
  • 39. Criticism of traits approach  As more studies were done under this approach, the number of traits of suspected importance began to grow and the results became increasingly mixed, with no clear pattern of traits that was strongly and consistently related to leadership  Several studies on traits approach seem to disagree on the required traits of a leader.  Some say that as far as physical traits are concerned, leaders tend to be bigger and brighter than those being led 11/21/2014 DBA 303 39
  • 40. Criticism of traits approach cont…  Personality of a manager alone does not indicate leadership ability  Some effective leaders are brush, loud, aggressive etc  Others are quiet, soft spoken, mild tempered  Nor is popularity synonymous with leadership ability– the most popular person may not be the best leader– leaders must be more than just nice  generally, leaders are observed to be outgoing and socially assertive, yet some outstanding leaders like Mahatma Gandhi and Abraham Lincoln were relatively shy and withdrawn 11/21/2014 DBA 303 40
  • 41. Criticism of traits approach cont…  Education, family status and background of a person are poor guidelines in predicting a persona chance of being an effective leader. Leaders may or may not have university education, come form a high- profile or low level income families  Therefore while it is difficult to pin down the precise quality that make a superior leader, leaders do seem to personal and behavioral characteristics 11/21/2014 DBA 303 41
  • 42. Criticism of traits approach cont…  Political analysis indicates that candidates should not come out as too intelligent to be electable  The most intelligent member of a criminal gang is not the leader 11/21/2014 DBA 303 42
  • 43. THE BEHAVIORAL APPROACH  Is based on how a leader use of authority in social situation  As interest in the early traits approach to leadership began to decline, researchers focuses their attention on leaders actions rather than on their attributes  They tried to identify specific styles of leaders conduct and attempted to discover where leaders behaviour was associated with employee attitudes and performance 11/21/2014 DBA 303 43
  • 44. Leadership styles identified  University of IOWA Leadership Studies  Authoritarian  Democratic  Laissez –faire  Likerts systems approach  The managerial Grid – Robert Blake and Jane Mouton  Directive vs. Participative Leadership – Tannenbaum and W. Schmidt  Charismatic leadership  Transactional leadership vs. transformational leadership 11/21/2014 DBA 303 44
  • 45. Autocratic/authoritative leader  Gives definite instructions  Demands compliance  Emphasis task performance  Exercise close supervision  Permits very little or no subordinate influence on decisions  Do not welcome suggestion form subordinates 11/21/2014 DBA 303 45  E
  • 46.  Uses coercion, threat and authority to enforce discipline and ensure performance  Is leader centred, production centred, directive leadership styles 11/21/2014 DBA 303 46
  • 47. Democratic/participative  Involves subordinates as individuals and as groups in decision making, relating to their goals and plans  Permits them to take initiative and judgment  Emphasis groups efforts  Exercise broad supervision  Motivates employees to higher level of performance 11/21/2014 DBA 303 47
  • 48.  Uses influence rather than authority  Builds a two way communication  These leaders are called employee centred, consultative, permissive, equalitarian  Laizzes faire  Takes no interest in production or in people “ lets things drift” 11/21/2014 DBA 303 48
  • 49. Comments from research done on each of the styles  Authoritarian:  impaired groups morale and initiative  Generates hostility and fosters aggressive behaviour  Leads to high rage of grievance and absenteeism  Dissatisfaction with work  Autocratic led groups tend to stop working and engage in horseplay whenever the leader left the room 11/21/2014 DBA 303 49
  • 50.  Although there is a tendency for authoritarian groups to produce more output, the quality of output tend to be higher in the democratically led groups 11/21/2014 DBA 303 50
  • 51.  Democratic  Promotes high morale and positive attitude towards the leader and work  Lowers rate of grievances, turnover and absenteeism  Greater acceptance of decisions and greeter commitment to implement themselves  High level of performance and productivity 11/21/2014 DBA 303 51
  • 52. Results  Democratically led groups were more satisfied and displayed less aggression towards one another than in the autocratically led groups 11/21/2014 DBA 303 52
  • 53. Is autocratic leadership all bad….  Autocratic leadership may not always be inappropriate.  Some situations may call for urgent action and in these cases autocratic style of leadership many be the best  Most people are familiar with the autocratic leadership and therefore have less difficult in adopting that style  In some situations, subordinates may actually prefer an autocratic style 11/21/2014 DBA 303 53
  • 54. Likert’s System 1 – 4 approach  Rensis Likert (New York , 1967) regards leadership as central and most important component of management  In his view, organizational effectiveness significantly depends on the manner in which managers provide leadership to their subordinates. 11/21/2014 DBA 303 54
  • 55.  He proposes the most effective way to lead people is to:  Involve them in decision making as a group  Build an effective communication system  Create a supportive environment that provides employees opportunities to seek fulfillment of their personal goals and group needs and realize their sense of personal growth 11/21/2014 DBA 303 55
  • 56. Likerts four systems – Leadership styles  System 1 – Exploitative -authoritative  System 2 – Benevolent -authoritative  System 3 – consultative  System 4 – participative group leader 11/21/2014 DBA 303 56
  • 57. System 1 – Exploitative- Authoritative  Highly production – oriented leaders  Display no confidence in their subordinates  Subordinates do not participate in decision making  They seldom seek or use subordinates ideas  Uses fear, threats, punishment and occasional reward to enforce compliance  Engage in mainly downward communication 11/21/2014 DBA 303 57
  • 58. System 2 – Benevolent- Authoritative  Shows conscious courtesy towards his subordinates  Show confidence and trust in the subordinates  Sometimes seeks and uses their ideas  reward and sometimes actual and potential punishment to get out performance  Allows some delegation in decision making 11/21/2014 DBA 303 58
  • 59.  Exercise close supervision  Permits some upward communication  Creates an environment in which subordinates do not feel quite free with their superior to talk about their problems 11/21/2014 DBA 303 59
  • 60. System 3: Consultative  Displays substantial confidence in their subordinates  Consults them before making decisions, but makes decisions themselves  Usually seeks and uses their ideas  Motivates them by giving reward and occasional punishment 11/21/2014 DBA 303 60
  • 61.  Engages in both downwards and upward communication  Makes important decisions themselves and delegates routine ones to the subordinates 11/21/2014 61
  • 62. System 4: participative group leader  Advocates work-groups and the leader being the linking pin between groups  Advocates supportive relationship – i.e. creates an environment of mutual support, trust and confidence  Advocates high performance group goals – set high performance goals for them  Has full confidence in the group 11/21/2014 DBA 303 62
  • 63.  Seeks and uses subordinates ideas  Gives reward on the basis of group performance  Engages in effective up/down/sideways communication 11/21/2014 63
  • 64.  Strongly proposed by Likert – this system:  achieves a high level of performance  builds a healthy supportive and environment  Enhances morale and satifaion of employees 11/21/2014 DBA 303 64
  • 65. The managerial Grid – Robert Blake and Jane Mouton  This approach focuses on various blends of leadership styles and explains its leadership styles by use of a grid  In the Managerial Grid, the various combinations of a concern for people and a concern for production defines five major leadership styles 11/21/2014 DBA 303 65
  • 66. The Managerial Grid 1,9 Country club management Thoughtful attention needs of people for satisfying relationships leads to A comfortable, friendly organization atmosphere and work tempo 9,9 Team management Work accomplishment is from committed people, interdependence through a “common stake” in organization purpose leads to relationship of trust and respect 1,1 Impoverished Management Exertion of minimum effort to get required work done is appropriate to sustain organization membership 5,5 Organization Man Management Adequate organization performance possible through balancing the necessity to get out work with maintaining morale of the people at a satisfactory level 9,1 Authority-Obedience Efficiency in operations results from arranging conditions of work in such a way that human elements interfere to a minimal degree 1 9 8 7 6 5 4 2 3 4 5 6 7 8 9 1 2 3 Low Concern for production High High Concern for people Low
  • 67. © 2007 Prentice Hall Inc. All rights reserved. The Managerial Grid (Blake and Mouton) E X H I B I T 12–1
  • 68.  1,1 impoverished manager  Puts minimum effort to get the required work done  Shows very little concern for people or production.  Very much like Laissez Faire leader who just lets things drift.  He is neither close to production requirements or employee needs.  Has minimal standards. 11/21/2014 DBA 303 68
  • 69.  1,9 Country Club Manager  This just aims at keeping the boys happy and has little concern for production  Involves thoughtful attention to the needs of the people  He thinks that if he takes care of employees production will take of itself.  Unfortunately, happy workers are not necessarily productive  Gives careful attention to people to create a meaningful relationship and friendly atmosphere. 11/21/2014 DBA 303 69
  • 70.  9,1 authority/obedience manager  Emphasize efficiently in operations that result from arranging work conditions in such a way that human element can only interfere to a small degree  Shows maximum concern for production and minimum concern for people  He is authoritarian  Demands compliance by using mainly threats and coercion  Exercises close supervision  Allows employees little or no chance for decision making.  He causes employees alienation from the organization by frustrating their needs. 11/21/2014 DBA 303 70
  • 71.  5,5 middle-of-the-road manager  Emphasizes both production as well as employee need satisfaction but not maximizing.  Obtains adequate but not optimal performance  Involve people in decision making  Uses and seek their ideas  Engage in up and down communication.  Providing an environment for employee need satisfaction  Though they do not optimize on any of these dimensions. 11/21/2014 DBA 303 71
  • 72.  9,9 Team manager  Places maximum emphasis on production as well as people  They are team managers.  They integrate the individual and group such with organizational goals, thus optimize on both dimensions-employees involvement and need satisfaction as well as production.  This is the most effective leadership style. 11/21/2014 DBA 303 72
  • 73.  The managerial grid model assumes that there is one best or most effective style of management – the team management style.  Managers who emphasize both concern for people and production are presumed to be more successful 11/21/2014 DBA 303 73
  • 74. Directive vs. participative leadership  This focus attention on incorporating power sharing into leadership  It says power-sharing can occur to varying degree: from -  Genuine control over decisions that are made,  to providing input to the final decision,  to consultation,  to mere tokenism and the misuse of the term participative to manipulate other 11/21/2014 DBA 303 74
  • 75.  Tannenbaum and Schmidt have suggested that participation is based on the amount of authority used by the supervisor in relation to the amount of freedom permitted to subordinates  Their views are presented in a continuum ranging from boss-centred leadership to subordinate centred leadership  The use of the authority by manager diminishes in the continuum 11/21/2014 DBA 303 75
  • 76. Results of the studies  Studies on the cost and benefit of participative Vs directive style of leadership have not shown convincingly that either style is more commonly superior  In some instance, the cost of employee participation may offset the benefits  In other instances, however, participation is favour over directive leadership especially where employee loyalty, job satisfaction and commitment is high 11/21/2014 DBA 303 76
  • 77. From the lowest to the highest level of the continuum  Manager makes decisions and announces it  Manager sells decision  Manager presents ideas and invites questions  Manager presents tentative decision subject to change  Manager presents problem, get suggestion, and makes decisions  Manager defines limits ask group to make decisions  Manager permits subordinates to function within limits defined by supervisor, 11/21/2014 DBA 303 77
  • 82. Contingency Theory of leadership  post-World War II development  Mere qualities alone are no longer valid  The previous approaches concentrated on only leaders themselves and fell short of being an of addressing the various intervening determinants of leadership 11/21/2014 DBA 303 82
  • 83. The Theorist supporting Contingency approach  Fred Fiedler Contingency Theory (1961)  Path-Goal Leadership Theory ( Martin Evans and Robert House (1971) 11/21/2014 DBA 303 83
  • 84.  Contingency theory turns its attention to:  The group being led  The exchange relationship between the leader and the group  The situational aspect of leadership 11/21/2014 DBA 303 84
  • 85.  It is believed that there are situational variables that affect:  Leadership roles  Leadership Skills  Leadership Behaviours  Followers performance and satisfactions  These variables have been identified by Fred Fielder in his Contingency Model of Leadership effectiveness 11/21/2014 DBA 303 85
  • 86. Fiedler’s Contingency Model of Leadership Effectiveness  This model contains the relationship between leadership style and the favourableness of the situation  It says that a leaders behaviour required for effective group performance depends on the favourableness or unfavourableness of the situation 11/21/2014 DBA 303 86
  • 87. Situational factor in Fiedler’s Contingency Model  Leader-member relationship ( with group members) 1. Degree of task structure ( nature of task) 2. The leaders position power (arising from the organisation structure) 11/21/2014 DBA 303 87
  • 88. Situation is favourable to the leader if ….  All the three dimensions are high i.e.  The leader is generally accepted, respected, gets support from the followers and the group is ready to be directed ( high first dimension)  The extent to which the task is structured is clearly defined so that it can be delegated, controlled and evaluated ( high second dimension)  If a great deal of authority and power are formally attributed to the leaders position ( high third dimension) 11/21/2014 DBA 303 88
  • 89. The situation is unfavourable if…  The tasks are very ambiguous  The leader position authority is weak  The group relationship with the leader is poor – no respect, support or acceptance  Fiedler concluded through his research that the favourableness of the situation in combination of the leadership style determines leadership effectiveness 11/21/2014 DBA 303 89
  • 90.  Based on the analysis of Fiedler findings from all types of situations, Fielder discovered that:  Under very favourable and very unfavorable situation … the task- directed, hard-nosed and authoritarian, type of a leader was most effective 11/21/2014 DBA 303 90
  • 91.  However, when the situation is moderately favourable or unfavourable ( the intermediate range of favourableness),…… the human oriented or democratic type of leader was most effective 11/21/2014 DBA 303 91
  • 92. Findings of the Fiedler Model Performance • Category • Leader-Member Relations • Task Structure • Position Power I Good High Strong II Good High Weak III Good Low Strong IV Good Low Weak V Poor High Strong VI Poor High Weak VII Poor Low Strong Task-Oriented VIII Poor Low Weak Good Poor Relationship -Oriented Favorable Moderate Unfavorable
  • 93. Why is the tasks- directed leader successful in very favourable situations….  In very favourable situations in which the leader has power, informal backing and relatively well structured task, the group is ready to be directed, and the group expect to be told what to do 11/21/2014 DBA 303 93
  • 94. Why tasks- directed leader is successful in very unfavourable situations….  In this situation, the effective leader will take charge and make the direction that need to be made to accomplish a task without asking for input and trying to keep everyone happy, otherwise nothing will be done 11/21/2014 DBA 303 94
  • 95. When human oriented, democratic leader is effective..  Will be effective in the intermediate range of favourableness  E.g. In a committee where the leader may not be wholly accepted by other members, and the task is not completely structured, and some authority or power is granted to the leader  The same moderate favourable situation applies often managers and supervisors 11/21/2014 DBA 303 95
  • 96. Path- Goal Leadership Theory  The path Goal Theory attempts to explain the impact that leader behaviour has on subordinate motivation , satisfaction, and performance  It emphasizes that leaders can optimize organizational effectiveness by influencing the path-goal perception of subordinates and their need satisfaction 11/21/2014 DBA 303 96
  • 97. Path-Goal Theory Premise • Leader must help followers attaining goals and reduce roadblocks to success •Leaders must change behaviors to fit the situation (environmental contingencies & subordinate contingencies) © 2007 Prentice Hall Inc. All rights reserved.
  • 98. Path-Goal Theory Leader is seen as important in providing a path for employees to attain desired goals Leadership Behaviors (must be able to use all four types when necessary. Use varies with such factors as employee ability, work environment, group size) • Directive [leader tells subordinates how to perform tasks; provides guidelines and structure] • Supportive [leader shows caring and concern for subordinates’ well-being] • Participative [leader involves subordinates in decision-making] • Achievement-oriented [leader sets specific and challenging goals; promotes high work-related aspirations and goal attainment]
  • 99. Path- Goal theory situational factors  The path-goal theory suggests that these various styles can be and actually are used by the same leader in different situations ( differs from Fiedler’s model in this respect)  Two situational factors that have been identified are:  The personal characteristics of the subordinates (subordinate contingency factors)  The environmental pressures and demands facing the subordinates ( environmental contingency factors 11/21/2014 DBA 303 99
  • 100. Four Major styles of leadership – R. House 1. Directive leadership: subordinates know exactly what is expected of them, and the leader gives specific direction. There is not participation by subordinates 2. Supportive leadership: the leader is friendly and approachable and shows a genuine concern for subordinates 3. Participative leadership: The leader asks for and uses suggestions form subordinates but still makes the decision 11/21/2014 DBA 303 100
  • 101. Styles of leadership – R. House (cont..)  4. Achievement- oriented leadership: The leader sets challenging goals for subordinates and show confidence that they will attain these goals and perform well 11/21/2014 DBA 303 101
  • 102. Path Goal Theory Environmental Contingency Factors • Task Structure • Formal authority system • Work Group Outcomes •Performance •Satisfaction Subordinate contingency factors •Locus of control •Experience •Perceived ability Leader Behavior •Directive •Supportive •Participative •Achievement -oriented
  • 103.  Using one of the four styles contingent on the situational factors outlines, the leader attempts to influence subordinates’ perceptions and motivate them, which in turn lead to their role clarity, goal expectancies, satisfaction , and performance.  11/21/2014 DBA 303 103
  • 104. How can leaders accomplish effectiveness under this theory? 1. Recognizing and/or arousing the subordinates needs for outcome/reward over which the leader has some control 2. Increase his personal payoff for goal attainment 3. Making the path for those pay-offs easier to travel by coaching and directing 4. Helping subordinate clarify his expectations 11/21/2014 DBA 303 104
  • 105. How can leaders accomplish effectiveness under this theory?  5. Reduce frustrating barriers  6. Increase opportunities for personal satisfaction contingent on effective performance  In other words, by doing the above, the leader attempts to make the path to subordinates goal as smooth as possible  But to accomplish the path-goal facilitation, the leader must use the appropriate style contingent on the situation variables present 11/21/2014 DBA 303 105
  • 106. Modern theoretical processes of leadership  The contingency and path goal theories have a relative degree of acceptance. But despite this scholars feel that much more research on leadership needs to be conducted and a number of other theories have recently emerged.  These include:  The charismatic  Transformational leadership 11/21/2014 DBA 303 106
  • 107. Charismatic leadership theories  Charismatic leaders are persons “ who by the force of their personal abilities are capable of having profound and extraordinary effect on followers”  Studies of identifiable charismatic individuals indicate that charismatic types are often rejecting of formal authority and are willing to take personal risk because of their strong convictions 11/21/2014 DBA 303 107
  • 108.  Bernard Bass and Bruce in their study of charismatic leaders found that they are rated more highly on their effectiveness as leaders and have subordinates who are more highly satisfied with their leadership 11/21/2014 DBA 303 108
  • 109. Charismatic leadership (cont…)  The modern development of charismatic leadership is attributed to the work of Robert House  He suggests that charismatic leaders are characterized by self confidence and confidence in subordinates, high expectations for subordinates, ideological vision and the use of personal example 11/21/2014 DBA 303 109
  • 110. Charismatic leadership (cont…)  Followers of charismatic leaders identify with the leader and the mission of the leader, exhibit extreme loyalty to and confidence in the leader, emulate the leaders values and behaviour and derive self esteem form their relationship with the leader 11/21/2014 DBA 303 110
  • 111. Charismatic leadership (cont…)  Another author Bass Bernard has extended the profile of charismatic leaders to include superior debating and persuasive skills as well as technical expertise and fostering of attitudinal, behavioral, and emotional changes in their followers 11/21/2014 DBA 303 111
  • 112. Charismatic leadership (cont…)  Because of the effects the charismatic leaders have on followers, the theory predicts that charismatic leaders will produce in followers performance beyond expectations as well as strong commitment to the leader and his/her mission 11/21/2014 DBA 303 112
  • 113. Charismatic leadership (cont…)  Research indicates that the impact of such a charismatic leader will be enhanced when the followers exhibit higher levels of self awareness and self-monitoring, especially when observing the charismatic leaders’ behaviours and activities and when operating in a social network 11/21/2014 DBA 303 113
  • 114. Types of charismatic leadership styles Envisioning  To create a picture for the future – or a desire end future state - with which people can identify and can generate excitement  For example articulating a compelling vision and/or setting high expectations Energizing  Directing the generation of energy, the motivation to act, among members of the organisation  For example demonstrating person excitement and confidence and seeking, finding and using success 11/21/2014 DBA 303 114
  • 115. Enabling  Psychologically helping people act or performing in the face of challenging goals  For example expressing personal support and empathizing 11/21/2014 DBA 303 115
  • 116. Charismatic Leadership – Key characteristics  Self Confidence- They have complete confidence in their judgment and ability.  A vision- This is an idealized goal that proposes a future better than the status quo. The greater the disparity between idealized goal and the status quo, the more likely that followers will attribute extraordinary vision to the leader.  Ability to articulate the vision- They are able to clarify and state the vision in terms that are understandable to others. This articulation demonstrates an understanding of the followers’ needs and, hence acts as a motivating force.
  • 117.  Strong convictions about vision- Charismatic leaders are perceived as being strongly committed, and willing to take on high personal risk, incur high costs, and engage in self-sacrifice to achieve their vision.  Behavior that is out of the ordinary- Those with charisma engage in behavior that is perceived as being novel, unconventional, and counter to norms. When successful , these behaviors evoke surprise and admiration in followers. 11/21/2014 DBA 303 117
  • 118.  Perceived as being a change agent- Charismatic leaders are perceived as agents of radical change rather than as caretakers of the status quo.  Environmental sensitivity- These leaders are able to make realistic assessments of the environmental constraints and resources needed to bring about change. 11/21/2014 DBA 303 118
  • 119. Dark side of charismatic leadership  Charismatic leadership has been seen to have its bright and dark side  Franklin Roosevelt, John F. Kennedy, Mahatma Gandhi, Nelson Mandela have shown the bright side  Adolph Hitler, and the like have shown the dark side – where these leaders have encouraged followers to be devoted to them rather than commitment ideological principles 11/21/2014 DBA 303 119
  • 120. The dark side of charismatic leadership  Charismatic leaders tend to be portrayed as wonderful heroes,  But there can also be unethical characteristics associated with charismatic leaders as noted by Jane Howell an Bruce Avolio (1992) 11/21/2014 DBA 303 120
  • 121. Ethical and unethical characteristics of charismatic leaders Ethical charismatic leader  Aligns vision with followers needs and aspirations  Considers and learns from criticism  Stimulates followers to think independently and to question the leaders view Unethical charismatic leader  Uses power only for personal gain or impact  Promotes own personal vision  Censures critical or opposing views 11/21/2014 DBA 303 121
  • 122. Ethical and unethical characteristics (cont..)  Open two-way communication  Coaches, develops, and supports follower; shares recognition with others  Relies on internal moral standards to satisfy organizational and societal interests  One way communication  Insensitive to followers needs  Relies on convenient, external moral standards to satisfy self interests 11/21/2014 DBA 303 122
  • 123. Transformational leadership theory  Transformational leadership is based more on leaders shifting the values, beliefs and needs of their followers unlike the transactional leadership which involves exchange relationship between leaders and followers  Transactional leadership refers to the everyday exchanges that takes place between leaders and subordinates as they routinely perform their duties  Transformational leadership , is a more broader concept than charismatic and implies reshaping entire strategies of an organisation 11/21/2014 DBA 303 123
  • 124.  Transformational leaderships elevates the goals of subordinates and enhances their self confidence to strive for higher goals  According to Bernard Bass, in their approach, transformational leaders differ from transactional leaders in the following ways: 11/21/2014 DBA 303 124
  • 125. Transformational vs. transactional leadership Transactional leaders:  Contingent rewards: Contracts the exchange of reward for effort; promises reward for good performance; recognizes accomplishment  Transformational leaders  Charisma: provides vision and sense of mission, instill pride, gains respect and trust 11/21/2014 DBA 303 125
  • 126. Transformational vs. transactional leadership (cont..)  Management by exception (active): watches and searches for deviations form rule and standards; taken corrective action  Inspirational: communicates high expectations ; uses symbols to focus effort, expresses important purposes in a simple way 11/21/2014 DBA 303 126
  • 127. Transformational vs. transactional leadership (cont..)  Management by exception (passive): Intervenes only if standards are not met  Laissez-faire: abdicates responsibility and avoids making decisions  Intellectual stimulation: promotes intelligence; rationality, and careful problem solving  Individual consideration; Gives personal attention, treats each employee individually ; coaches and advises 11/21/2014 DBA 303 127
  • 128. Transformational vs. transactional leadership (cont..)  Bass concludes that in many instances (such as relying on passive management by exception), transactional leadership is a prescription for mediocrity and the transformational leadership leads to superior performance in organisations facing demand for renewal and changes 11/21/2014 DBA 303 128
  • 129. Characteristics of transformational leaders  They identify themselves as change agents  Courageous  Believe in people  Are value driven  They are lifelong learners  Have the ability to deal with complexity, ambiguity and uncertainty  Are visionary  11/21/2014 DBA 303 129
  • 130.  Charisma : Provides vision and sense of mission, instills pride, gains respect trust.  Inspiration: Communicates high expectations, uses symbols to focus efforts, expresses important purposes in simple ways.  Intellectual Stimulations: Promotes intelligence, rationality, and careful problem solving.  Individualized consideration: Gives personal attention, treats each employee individually, coaches, advises. 11/21/2014 DBA 303 130