This document outlines a professional development workshop on effective communication in business, led by instructor Tracy Tulle. Key topics include the importance of communication, its impact on managerial performance, and strategies for improving verbal and nonverbal communication. The program emphasizes teamwork and leadership, aiming to enhance participants' skills for better workplace interactions.

1. Professional Development ProgramEffective Communication in the Business Setting

2. IntroductionInstructor: Tracy TulleProfile: Operations Manager and Business Course Instructor for the College of Adult & Graduate Studies at Wisconsin Lutheran CollegeFormer Vice President of Inflight Services for Comair, Inc. - a Delta Airlines subsidiary18 years of leadership in the airline industry

3. Topics for DiscussionImportance of effective communicationImproving communication skillsNonverbal deliveryIntrapersonal/interpersonal communicationGroup communication, teamwork & leadership

4. Effective Communication in the Business SettingWhy are you here today?What are your expectations of this workshop?

5. Defining CommunicationCommunication is the process of understanding and sharing meaningWhat happens when employees don’t communicate effectively?

6. Business Communication50% - 90% of a manager’s time is spent communicating – and that communication ability is related to a manager’s performance. 14% of each workweek is wasted on poor communication

7. Why is effective communication important in the business setting?Builds work relationshipsAssists in the accomplishment of goals and objectivesContributes towards a positive work environmentClarifies expectations which improves job satisfaction

8. Business communication is a problem solving activity that helps identify:The situationPossible communication strategiesThe best course of actionThe best way to design the messageThe best way to deliver the message

9. Choosing Communication ContextIntrapersonal Interpersonal Group Public Mass

10. Communicator Preparation

11. Communicator preparation & deliveryHandout Review

12. Improving Verbal Communication

13. Nonverbal Delivery55% of in-person communication comes from nonverbal cues55% of a receiver’s comprehension of the communicator’s message is based on nonverbal cues7% - actual words38% - paralanguage (tone, pace, volume of speech)

14. Nonverbal Examples

15. Nonverbal Strategies for Success

16. Written Business Communication

17. Overcoming Barriers to Effective Written Communication

18. Business Use of E-MailIs the use of e-mail in the business setting appropriate?Limit Distribution ListNetiquetteFace to face communication is BEST

19. Active ListeningIs “listening” important to communication?Ten Ways to Improve Your Listening Habits

20. Group Communication Tuckman’s Linear Model of Group Development

21. Positive Member Roles

22. Negative Member Roles

23. Group Meetings & CommunicationStrategies for Effective MeetingsPreparing for Business MeetingsConducting the Business MeetingParticipant Checklist

24. TEAMWORK & LEADERSHIPTeamwork allows individuals to share their talents and energy to accomplish goals. An effective leader facilitates this teamwork process.

25. Group ExerciseThink of a problem encountered in the past by a group of which you were a member. * How did the group solve the problem?* How satisfactory was the solution?

26. Examples of Business Communication

27. Eliminating Barriers to Effective CommunicationOpen Discussion

28. Effective Communication in the Business SettingThank you for your time today!

29. Effective Communication in the Business SettingPresentation Material and Text:Scott McLean, Business Communication for Success. Nyack, NY: Flat World KnowledgeMason a. Carptenter and Talya Bauer, Principles of Management. Nyack, NY: Flat World Knowledge