Provides a permanent record
that can be referred to again and again
3. Structure Less structured
Flexible
More structured
Rigid format
4. Feedback Immediate feedback
Clarification possible
Feedback delayed
Clarification difficult
5. Range Short range
Face to face
Long range
Can reach wider
audience
These Slides covers the whole communication process including:
*Communication Process
*Components of Communication Process
*Importance of Communication Process
*Types of Communication Process
*Barriers in communication process
*Principles of Effective communication
*7 C's of Communication
#introduction
#effective communicaton
#scope of communication
#forms of communication
#business communication
#process of communication
#importance of communication
#key points
These Slides covers the whole communication process including:
*Communication Process
*Components of Communication Process
*Importance of Communication Process
*Types of Communication Process
*Barriers in communication process
*Principles of Effective communication
*7 C's of Communication
#introduction
#effective communicaton
#scope of communication
#forms of communication
#business communication
#process of communication
#importance of communication
#key points
strategic leadership is the ability,( as well as the wisdom), to make consequential decisions about ends, strategy, and tactics. . . . It marries management with leadership, and strategic intent with tactics and actions
An informational presentation, having many different objectives, ranging from marketing and advertising to research and measurement or employee engagement.
#BusinessCommunication #businessdevelopment #corporate #ppt #research #strategy #barriersincommunication #processofcommunication #benefitsofcommunication #business #communication #education #challenges #verbal #nonverbal #symbolic #people #dynamic #organization #humanrelations #publicrelations
An informational presentation, having many different objectives, ranging from marketing and advertising to research and measurement or employee engagement.
#BusinessCommunication #BusinessDevelopment #Corporate #PPT #Research #Strategy #BarriersInCommunication #ProcessofCommunication #BenefitsofCommunication #Business #Communication #Education #Challenges #Verbal #Nonverbal #Symbolic #People #Dynamic #Organization #HumanRelations #PublicRelations
Business Communication (as per DAVV syllabus)Sarabjeet Singh
UNIT-I
Communication-Defining communication, Process of communication, Communication
Model, Objectives of communication, Principles of communication, Importance of Business
communication, Importance Feed back,
UNIT II
Channels of communication, Types of communication, Dimensions of communication, Barriers
to communication Verbal, Non-Verbal, Formal, Informal communication.
UNIT III
Fundamental of Bussiness writing, Format of Bussiness, Types of Business letter, Inquiry
letter, complaint letter Persuasive letter, Proposal, Report Writing.
UNIT IV
Employment Messages Writing Resume, Application letter, Writing the opening paragraph,
Writing the closing paragraph, summarizing
UNIT V
Spoken skills Conducting Presentation, Oral presentation, Debates, Speeches, Interview,
Group Discussion, English Pronunciation, Building Vocabulary.
UNIT VI
Barriers to Effective Communication and ways to overcome them, Listening:Importance of
Listening, Types of Listening , Barriers to Listening and overcoming them, Listening
situations, Developing Listening Skills
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
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Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
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June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
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A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
1. Communication Skills – VET 2015
1st
Semester
MODULE-1 – Communication in Business
By:
Dr.K.S.Naik
2. Quotes on Communication
Communication is any behavior that results in an exchange of
meaning
- American Management Association
Communication is the process involving the transmission and
reception of symbols eliciting meaning in the minds of the
participants by making common their life experiences.
- Baird Jr.E.John
Effective communication is purposive symbolic interchange
resulting in workable understanding and agreement between the
sender and the receiver
- George T Vardaman
3. Definitions of Communication
Communication is a process of passing information and understanding from one
person to another
- Keith Davis
Communication is any behaviour that results in an exchange of meaning -
AMA
Communication may be broadly defined as the process of meaningful interaction
among human beings. It is the process by which meanings are perceived and
understandings are reached among human beings.
- D.E.McFarland
Any act by which one person gives to or receives from another person
information about that person’s needs, desires, perceptions, knowledge or
affective states. Communication may be intentional or unintentional, may
involve intentional or unintentional signals, may take linguistic or non linguistic
forms, and may occur through spoken or other modes.
- Julia Valenzuela
4. Historical Communication
Napoleon:
Year : November 10, 1799
Place : Paris
Situation : Napoleon, armless and all alone,
surrounded by a troop of enemies
Outcome : Napoleon declared monarch
in the next few hours
Porus:
Year : 326 BC
Place : Punjab
Situation : Porus defeated by Alexander
Outcome : Porus back as a King
5. What is communication?
The word ‘Communication’ is used in common talk
Usually to mean speaking or writing or sending a
message to another person.
In management:
It ensures your message reaches the target audience.
The receiver understands and responds
Ensures that the sender also receives, understands,
interprets and responds to messages sent by the
receiver.
Communication is an important aspect of behavior
Human communication is affected by all factors that
influence human behavior.
6. Role of Communication – Importance
A primary skill in management competency
A skill central to everything we do – home, school, office…..
A mortar that holds organisation together
Most important foundation skill for anyone in the world – ability
to communicate – globally
Communication in offices – ideas, persuasion
Public relations
Advertisement
Aviation
Space-science
Communication to inform
Communication to persuade
7. Importance of communication
Communication is central to human activity.
It is an integral part of our daily life.
In daily life, we have to:
Adaption:
Adapt our communication to a variety of human
settings and or persons
Based on the role we are assuming in the
interaction.
Make Decisions:
Make daily decisions
About the appropriateness of the messages we
sent
8. Contd…
Communication:
Be aware that the manner and methods we choose to
communicate our messages.
Have an impact on the effectiveness of those
messages.
Evaluation:
Interpret and evaluate messages received everyday.
And decide what action to take on the basis of the
message.
Interaction:
Interact with people in groups
At home and outside home and at work.
9. Contd…
Education:
Development of a person
Family Life:
Communication the best nurturing ground.
Social Life:
Social adjustment, psychological development
Professional Life:
Basic competence
11. Communication Skills Important to You
Communication important to business
Business wants and needs people with good
communication skills
Communication ranks at or near the top of the business
skills needed for success.
Employers must have a good communication skill to
advance professionals.
To stand out from the competition, one must
demonstrate the unwritten requirements that are now
most in demand
Leadership and communication skills.
There is a high correlation between communication
skills, growth and income.
12. Goals of Communication in Organizations
To inform
To provide information for use in decision making
But not necessarily advocating any cause of action
To request
To ask for a specific action by the receiver
To persuade
To strengthen or change a receiver’s belief about
something
And act on the belief, if needed
To build relationships
To create goodwill with the receiver.
13. Business Depends upon Communication
Every business is an economic and social system
To produce and sell goods and services any business must
coordinate with
Employees
Suppliers
Customers
Legal advisors
Community
Government agencies
This feet is achieved largely through communication
Information is managed and exchanged through many oral
written and electronic forms
Communication enables human beings to work together
14. Main Categories of Business Communication
Falls into 3 categories of communication in Business:
1. Internal – operational communication:
The communicating done in conducting work within
the organization.
Such as giving orders for processing, assembling,
reporting, etc.
2. External – operational communication:
Work related communication with people outside the
business.
Such as personal settings, telephoning, advertising
and sending message.
External message conveys an image of the company.
15. Contd…
3. Personal communication:
Non-business related exchanges of
information and feelings among people
Affect employee attitudes
And attitudes affect employee performance
Further, enhances internal and external
business communication
17. Communication Networks in Organization
Information flow in a business can be said to form two complex
networks: Formal & Informal
1. Formal Network:
Consists of the official
More stable lines of communication.
2. Informal Network:
Consists largely of personal communications which are
complex and keep changing
Known as ‘grapevine’ in management literature
Managers can not always control grapevine, but they can
influences it.
18. A Model of Business Communication Process
Business communication is an interpersonal well-
directed process.
Figure shows the basic elements of a business
communication event.
This model focuses on what happens when someone
deliberately undertakes to communicate with someone
else to achieve business related goals
Both parties in a communication event influence the
outcome of that event.
21. Communication Forms
Interpersonal face to face
Group communication
Speaker – audience communication
Telephone/cell communication
Written communication
Characteristics of Communication
International as well as unintentional
A dynamic process – ongoing, changing, develops
Systemic – every component is affected by other component
Both interaction and transaction
24. Contd…
Communicator – 1:
1. Senses a communication need
2. Defines the problem
3. Searches for possible solutions
4. Selects a course of action (message type,
contents, style, format, channel).
5. Composes the message
6. Delivers the message
Communicator – 2:
7. Receives the message
8. Interprets the message
9. Decides on a response
10. May send a responding message
25. The process of communication (Activities)
What exactly occurs inside the minds of
communicators when they start communicating is
not fully known
Researchers generally agree that the process
included the following activities generally in this
order:
1. Sensing a communication need
2. Defining the situation
3. Considering possible communication strategies
4. Selecting a course of action
5. Composing the message
6. Sending the message
7. Receiving the message
8. Interpreting the message
9. Deciding as a response
10. Replying to the message
26. What Makes Message Effective
Good messages meet five criteria
Good business writing is:
Clear
Complete
Correct
Saves reader’s time
Builds goodwill
The depth to which it meets the above criteria also
depends upon
The interaction among the writer, the audience, the
purpose of the message and the situation
No single set of words works in all possible situations
27. Analysis of Business Communication Situations
Before we write or speak, we need to
understand the situation
Obtain the answer to the following questions:
What is at stake? To whom?
Should a message be sent?
What is the channel to be used?
What one should say?
How one should say it?
Is the situation understood?
28. PAIBOC Question
Use the PAIBOC question before composing message/answers:
P-What is your purpose in writing or speaking?
A-What is the type of audience and their difference?
I-What information must your message include?
B-What reason or benefits to the reader can be used to
support your position?
O-What are the likely objectives?
C-How will the context affect reader response?
29. Basic Truths About Communication
Three fundamental truths and commonalities between
business communication and other kinds of communication
The challenges is to make other share our views
Skillfully plan and construct messages carefully.
1. Meaning is in the Mind and no two Minds are alike:
All experiences come to us through various
filters-perception, frames of references, abilities
and circumstances.
When a message is received – we use the mental
resources and construct a vision of the situation
and a sense of the purpose.
The above controls our communication choices.
Recipients of the message go through the same
mental process.
Good communication spreads the message faster
between the communicator and receiver.
30. Contd…
2. The symbols for communicating are imperfect and so
also our best communication efforts:
We often take for granted that the language we use
is dependable and has universally same meanings.
But, meanings are unstable
And imperfectly represented by symbols and
meanings
A form of ‘bypassing’ takes place.
No perfect solutions to communication problems.
31. Contd…
3. Communication is about information and
Relationships:
Transfer of information is not the sole purpose
of business communication.
Getting/collecting information forms one
source to another.
Cultivating positive relationships is also critical
to successful communication.
Communication involves human relations
And therefore involve ethics.
32. The contexts for communication
Business communication always tales place within certain
contexts:
1. Large context:
General business economic scenario
The surrounding culture
Historical timing of the communication
2. Relationship of the communicators:
Moving information from one place to another
place.
Interaction between human beings-competence
and continue.
33. Contd…
3. Communicator’s Particular contexts:
Organizational Contexts:
Culture of the organization shapes communication choices
What you communicate, how you communicate based on the
culture of your company.
Professional Contexts:
Different professional focus on different context and
language.
Example: Management as Finance; Engineers as Technology
Successful communication should meet different professional
contexts
Personal Contexts:
Who you as a person, genes inherited, family and upbringing,
life experience, education, personal contacts, success and
failure
34. The Process of Communication (One way & Two way)
Elements of communication:
There are 7 elements or factors which make up the process of
communication:
1. Source/sender-the one who initiates the action of
communicating
2. Audience/Receiver-the person for whom the communication
is intended.
3. Goal/purpose-the sender’s reason for communicating the
desired result of the communication.
4. Context/Environment-the background in which the
communication takes place.
5. Message/context-the information conveyed
6. Medium/channel-the means or method used for conveying the
message.
7. Feedback-the receiver’s response to the communication as
observed by the sender.
38. Communication in organisation settings
Internal communication
External communication
Formal communication Downward
Informal communication Upward
Horizontal
Internal External
Formal
Planned communication among
insiders: letters, reports, memos,
email – follows chain of
command
Planned communication with
outsiders: letters, reports,
memos, speeches, websites
instant message, news releases
Informal
Casual communication among
employees: emails, instant
messages, face to face
conversations, phone calls; does
not follow company’s chain of
command
Casual communication with
suppliers, customers, investors,
others; face to face, email,
instant messages, phone calls
40. Differences Between General & Technical Communications
General Technical
General contact
General vocabulary
No formal elements
Both formal & informal style
May not be actual
Both objective and subjective
Not always structured
No specific exposition techniques
Not always for a specific
audience
May or may not involve graphics
Technical content
Specialized vocabulary
Formal elements
Always formal in style
Always actual
Objective
Logically organised and
structured
Complex & important exposition
techniques
Specific audience
Usually involve graphics
41. Technical Communication Skills
a.Listening Skills
General Academic Professional
Casual conversation
Formal
conversation
Social interaction
Public speeches
Announcements
Radio
Television
programs
News reports
Lectures
Tutorials &
practicals
Seminars &
workshops
Technical
presentations
Academic
discussions
Academic
interactions
Viva voce
Professional
interaction
Meetings
Conferences
Interviews
Professional
discussions
Professional
presentations
Teleconferencing
videoconferencing
42. b.Speaking Skills
General Academic Professional
Casual conversation
Formal
conversation
Social interaction
Public speeches
Small talks on local
topics
Negotiating
meanings in social
situations
Conversation tasks
in a given social
milieu
Lectures
Tutorials &
practicals
Seminars &
workshops
Technical
presentations
Academic
discussions
Academic
interactions
Viva voce
Oral interaction
Oral reports
Professional
interaction
Oral reports
Oral presentations
Group discussions/
meetings
Conferences
workshops
Interviews
Professional
discussions
Teleconferencing
videoconferencing
43. c. Reading Skills
General Academic/Reading Professional
Newspapers
Magazines
Journals
Novels
Stories
Articles
Personal letters
Emails
General books
Entertainment
literature
Text books
Journals
Research papers
Scientific articles
Classroom notes
Lecture notes
Thesis
Dissertations
Abstracts
Business reports
Proposals
Business letters
Memos
Email messages
Notes
Notices/circulars
Promotional
bulletins
Catalogues
Instruction manuals
Corporate brochures
45. Difference between oral & written communications
Attributes Oral Written
1. Speed Faster to speak, listen
to and understand
Slower in preparation,
conveyance, reception
Takes more time for draft, type,
dispatch, receive, read
Feedback slower
2. Record Can be taped for later
reference
Authenticity of voice
can be questioned
Tapes can be edited
Messages distorted
Serves as a record
Can be used for future
reference
Documentary proof
Can be used as legal evidence
Documents more reliable and
acceptable
46. Attributes Oral Written
3. Precision &
Accuracy
Less precise and accurate
Choice of words, phrases
may not be precise
No time for seek and
consider words and phrases
Has the support of vocal
tone, gestures and
expressions
That enriches meaning of
words
More precise and
accurate
Choices of precise
words possible, since
the writer has time to
choose
Draft revision possible
4. Length Message may be longer
Requires opening and
closing remarks
Message usually
shorter
Standard formats for
opening and closing
messages
47. Attributes Oral Written
5. Expense Can cost a great deal
Requires presence of two
parties
Getting together costs money
Modern technology like tele
& video conferencing
Requires stationery,
preparation and
transmission
Costs money.
6. Body
language
Supported by the speakers’
body language
Speaker can control the style
of talk, voice, facial
expressions, gestures
They give different meanings
Separates body language
More control on the
reader
Reader can respond in his
own moods
7. Feedback Allows immediate feedback
Listener’s face gives
feedback
Speaker can modify the
message
Clarifications immediate
Feedback delayed
Writer cannot see the
facial expressions of
reader
Reader can give a
cautious and guarded
reply.
Others do not know his
reactions.
48. Characteristics of Successful Communication
Message : Known & Understood
Rule of 5:
Receive Understand Accept Use Give a feedback
Seven Cs of successful communication
1.Candidness 2.Clarity 3.Completeness
4.Conciseness 5.Concreteness 6.Correctness
7.Courtesy