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Miodrag Kostić, CMC, CDC
Certified Digital Transformation Expert
Digital transformation consulting
Creating digital road map workshop for “Mokrin House”
Miodrag Kostić
Founded “T-gallery” stores in NY & Honolulu, USA - 1993
Miodrag Kostić
Founded “Web Consulting Honolulu”, USA - 1997
www.dogshirts.comwww.t-gallery.com
1995 1996
My own digital transformation in 1995
Miodrag Kostic clients - 2003 to date
Digital transformation consulting digital consultants serbia belgrade
What is Digital
Transformation?
What company is this?
Digital transformation consulting digital consultants serbia belgrade
Are their companies which do not transform?
There are only companies that do
not want to transform
Digital transformation consulting digital consultants serbia belgrade
“(1) Automation applied to an efficient operation
will magnify the efficiency.
(2) Automation applied to an inefficient operation
will magnify the inefficiency.” -- Bill Gates
What is the greatest challenge
of digital transformation?
Organizational culture
Digital transformation is not only about technology,
it is about the change in organizational culture
What is the 4th
industrial revolution?
Why was Blockbuster bankrupt?
What is “digital disruption”?
What was the Blockbusters MISSION?
To provide customers with the most convenient
means of accessing media entertainment
“You can't just ask customers what they want and then
try to give that to them. By the time you get it built,
they'll want something new.” -- Steve Jobs
Digital transformation consulting digital consultants serbia belgrade
www.teddytheguardian.com
IoT or “Internet of Things”
IoT or “Internet of Things”
AR - Augmented Reality
VR – Virtual reality
3D printers
Robots and artificial intelligence
Digital road map for “Mokrin house”
www.mokrinhouse.com
Digital road map for “Mokrin house”
Digital road map for “Mokrin house”
TREND CARDS
Modeled by
Centre for Digital Transformation
Austrian Chamber of Commerce
Digital
trends
SWOT &
Impact
Analyses
Quick
Fixes
ReportingDeveloping digital strategy
Developing digital road map
(1 day workshop)
Priorities I
Priorities II
Priorities III
Detailed strategy
of priority I
KMU DIGITAL - Consulting process
KMU DIGITAL – Trend selection
Digital transformation consulting digital consultants serbia belgrade
Digital transformation consulting digital consultants serbia belgrade
Digital transformation consulting digital consultants serbia belgrade
Digital transformation consulting digital consultants serbia belgrade
Digital transformation consulting digital consultants serbia belgrade
Digital road map for “Mokrin house”
Y - Impact -- X - Risk (chance)
Hi impact low risk
Hi impact low risk
Hi impact low risk
Hi impact high risk
Hi impact high risk
Digital road map for “Mokrin house”
Roadmap
ROADMAP for CRM System & Customer Journey
Mokrin house Roadmap
Miodrag Kostić, CMC, CDC
www.miodragkostic.com
www.businessknowledge.biz
Thanks 

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