DIGITAL
TRANSFORMATION
AUTO FINANCE FORUM
[FORUM]
Presented by:
GEORGINE
Muntz
COO,
defi SOLUTIONS
Digital
Transformation
JIMMY
Fallon
HOST,
The Tonight Show
CAN YOU KEEP UP?
CAN YOU KEEP UP?
DIGITAL
CLOUD
DATA BITCOIN
Digitalization
Simplification
Software as a ServiceSMARTCARS
SMARTPHONES
Compliance
SMARTWATCH
Digital Transformation
Analytics
Beepi
Bitcoin Blockchain
BIG DATA
Bitpay
eDocuments
eSignatures
Disruption
internet of thingsInfrastructure as a Service
MINI-TRANSFORMATION
Mobile Apps
Mobile Services
Nixie
defi
FlatTyre
Tools as a Service
Virtual Reality
CRM
DECISIONING TOOLS
Tesla
Uber
VIRTUAL
REALITY
VirusViral
Digital Delivery
DIGITALIZATON WITH A HUMAN TOUCH
DIGITAL TRANSACTIONS
P R I V A T E
HYBRID
Virtual
Coinbase
DIGITAL COIN ZIGBEE
Tizen
RealSense
CRYPTOCURRENCY
Bitcoin WalletMOBILE
CAN YOU KEEP UP?
[http://mckinsey.com/client_service/marketing_and_sales/latest_thinking/retail_bank_distribution_2015]
[For the typical retail bank]…transformation will
require a substantial reduction in branch costs,
a streamlining of end-to-end processes
and in most cases the building of many still
missing digital components.
Not doing this…
is simply not
an option…”
QUICK SURVEY
QUICK SURVEY
Which of these is your NUMBER ONE concern
regarding technology innovation for the coming year?
o Hardware and software costs
o Technical expertise and manpower
o Knowing where to invest first
o All of the above
QUICK SURVEY
Rate your technology innovation level today?
(Scale 1-5 with 1 the lowest):
QUICK SURVEY
Does your company currently have a documented
digital roadmap?
o YES!
o No
QUICK SURVEY
Did your team participate in the digital roadmap
strategy and plan?
o YES!
o Ooops…..
BREAKING IT DOWN
BREAKING IT DOWN
A digital asset and payment system
• Open source peer-to-peer (P2P) money
• Low processing fees
• Mobile payments made easy
• Security and control over your money
• Works everywhere, anytime
• Fast international payment
• Protect your identity
BREAKING IT DOWN
VIRTUAL REALITY JIMMY Paints the Moon
BREAKING IT DOWN
VIRTUAL REALITY
• Immersive computer-simulated reality
– Exploration began 35 years ago
– The application was too niche
– The landscape is shifting
• Google invested $542M in augmented reality, Magic Leap
• Facebook spent $2B for VR Kickstarter, Oculus Rift
• Sony VR USERS (EOY est.): 2016 1.5M; 2020 31.6M
• Microsoft pays BIG BUCKS to Intel for Havok
• VR Sales Forecasts: 2016 $1B; 2020 $150B
BREAKING IT DOWN
According to J>D> Power 2014 U.S. Sales Satisfaction Index Study,
http://www.autonews.com/article/20141230/FINANCE_AND_INSURANCE/141229952/5-f&i-
trends-to-watch-in-2015/
AUTO LENDING FINANCE
“…the most highly satisfied
customers reported they spend
15 minutes or less ‘discussing
and signing the final paperwork’
… After 30 minutes, scores
really start
to fall…”
BREAKING IT DOWN
[http://www.autonews.com/article/20141230/FINANCE_AND_INSURANCE/141229952/5-f&i-
trends-to-watch-in-2015/]/
AUTO LENDING FINANCE
“…As retailers look to get the
entire in-dealership transaction
done in under an hour,
the pressure will be on F&I
departments to get financing
approved, pitch F&I products
and comply with required
disclosures and signature
in 30 minutes or less…”
BREAKING IT DOWN
What’s trending now in AUTO LENDING?
• eDocuments
• eSignatures
• Demand analytics
• Automated communication
• Decisioning as a Service (DaaS)
• Software as a Service (SaaS)
LOS systems
BREAKING IT DOWN
WHY DISRUPT
WHY DISRUPT
Source: Goldman Sachs Global Investment Research
THE MILLENIALS or Gen Y
WHY DISRUPT
Journal de Quebec | Mardi 22 Janvier 2008
WHY DISRUPT
THE MILLENIALS
92 M
MILLINIALS
61 M
GENERATION X
92 M
MILLINIALS
77 M
BABY BOOMERS
WHY DISRUPT
THE MILLENIALS
% OF 18-34 YEAR OLD LIVING WITH PARENTS Source: IPUMS-CPS,IPUMS-USA and
- Current Population Survey Goldman Sachs Global Investment Research
WHY DISRUPT
THE MILLENIALS
WHY DISRUPT
THE MILLENIALS
How important is it for you to own the following? Source:Goldman Sachs Global Investment Research
Thoughts intern survey, 2013
WHY DISRUPT
THE BOTTOM LINE IN MY OPINION
“Millennials want instant gratification across
channels and expect to handle the financing on any
medium without hassle…”
BE THE DISRUPTION
AUTO LOANS weathered the financial crisis better
than other retail bank asset classes.
Source: McKinsey & Company, Retail Banking Insights
May 2014
BE THE DISRUPTION
Source: McKinsey & Company, Retail Banking Insights
May 2014
AUTO DEALERS
“…To be successful, banks
have to adopt a pricing process
and discipline that reflects the
peculiarities of pricing in
auto finance.”
BE THE DISRUPTION
RETAIL BANKERS
• Build a team of traditional players and new players
• Automate to simplify process and reduce costs
• Collaborate with innovators that understand your
unique needs
• Collect and analyze your data to know, not guess,
what’s going on in your market
• Buy, build, collaborate, integrate
BE THE DISRUPTION
CHANGE IS
inevitable,
“STRUGGLE” IS
optional.
-John Maxwell
QUESTIONS?

Auto Digital Transformation CBA Live 2016

  • 1.
  • 2.
  • 3.
  • 4.
    CAN YOU KEEPUP? DIGITAL CLOUD DATA BITCOIN Digitalization Simplification Software as a ServiceSMARTCARS SMARTPHONES Compliance SMARTWATCH Digital Transformation Analytics Beepi Bitcoin Blockchain BIG DATA Bitpay eDocuments eSignatures Disruption internet of thingsInfrastructure as a Service MINI-TRANSFORMATION Mobile Apps Mobile Services Nixie defi FlatTyre Tools as a Service Virtual Reality CRM DECISIONING TOOLS Tesla Uber VIRTUAL REALITY VirusViral Digital Delivery DIGITALIZATON WITH A HUMAN TOUCH DIGITAL TRANSACTIONS P R I V A T E HYBRID Virtual Coinbase DIGITAL COIN ZIGBEE Tizen RealSense CRYPTOCURRENCY Bitcoin WalletMOBILE
  • 5.
    CAN YOU KEEPUP? [http://mckinsey.com/client_service/marketing_and_sales/latest_thinking/retail_bank_distribution_2015] [For the typical retail bank]…transformation will require a substantial reduction in branch costs, a streamlining of end-to-end processes and in most cases the building of many still missing digital components. Not doing this… is simply not an option…”
  • 6.
  • 7.
    QUICK SURVEY Which ofthese is your NUMBER ONE concern regarding technology innovation for the coming year? o Hardware and software costs o Technical expertise and manpower o Knowing where to invest first o All of the above
  • 8.
    QUICK SURVEY Rate yourtechnology innovation level today? (Scale 1-5 with 1 the lowest):
  • 9.
    QUICK SURVEY Does yourcompany currently have a documented digital roadmap? o YES! o No
  • 10.
    QUICK SURVEY Did yourteam participate in the digital roadmap strategy and plan? o YES! o Ooops…..
  • 11.
  • 12.
    BREAKING IT DOWN Adigital asset and payment system • Open source peer-to-peer (P2P) money • Low processing fees • Mobile payments made easy • Security and control over your money • Works everywhere, anytime • Fast international payment • Protect your identity
  • 13.
    BREAKING IT DOWN VIRTUALREALITY JIMMY Paints the Moon
  • 14.
    BREAKING IT DOWN VIRTUALREALITY • Immersive computer-simulated reality – Exploration began 35 years ago – The application was too niche – The landscape is shifting • Google invested $542M in augmented reality, Magic Leap • Facebook spent $2B for VR Kickstarter, Oculus Rift • Sony VR USERS (EOY est.): 2016 1.5M; 2020 31.6M • Microsoft pays BIG BUCKS to Intel for Havok • VR Sales Forecasts: 2016 $1B; 2020 $150B
  • 15.
    BREAKING IT DOWN Accordingto J>D> Power 2014 U.S. Sales Satisfaction Index Study, http://www.autonews.com/article/20141230/FINANCE_AND_INSURANCE/141229952/5-f&i- trends-to-watch-in-2015/ AUTO LENDING FINANCE “…the most highly satisfied customers reported they spend 15 minutes or less ‘discussing and signing the final paperwork’ … After 30 minutes, scores really start to fall…”
  • 16.
    BREAKING IT DOWN [http://www.autonews.com/article/20141230/FINANCE_AND_INSURANCE/141229952/5-f&i- trends-to-watch-in-2015/]/ AUTOLENDING FINANCE “…As retailers look to get the entire in-dealership transaction done in under an hour, the pressure will be on F&I departments to get financing approved, pitch F&I products and comply with required disclosures and signature in 30 minutes or less…”
  • 17.
    BREAKING IT DOWN What’strending now in AUTO LENDING? • eDocuments • eSignatures • Demand analytics • Automated communication • Decisioning as a Service (DaaS) • Software as a Service (SaaS) LOS systems
  • 18.
  • 19.
  • 20.
    WHY DISRUPT Source: GoldmanSachs Global Investment Research THE MILLENIALS or Gen Y
  • 21.
    WHY DISRUPT Journal deQuebec | Mardi 22 Janvier 2008
  • 22.
    WHY DISRUPT THE MILLENIALS 92M MILLINIALS 61 M GENERATION X 92 M MILLINIALS 77 M BABY BOOMERS
  • 23.
    WHY DISRUPT THE MILLENIALS %OF 18-34 YEAR OLD LIVING WITH PARENTS Source: IPUMS-CPS,IPUMS-USA and - Current Population Survey Goldman Sachs Global Investment Research
  • 24.
  • 25.
    WHY DISRUPT THE MILLENIALS Howimportant is it for you to own the following? Source:Goldman Sachs Global Investment Research Thoughts intern survey, 2013
  • 26.
    WHY DISRUPT THE BOTTOMLINE IN MY OPINION “Millennials want instant gratification across channels and expect to handle the financing on any medium without hassle…”
  • 27.
    BE THE DISRUPTION AUTOLOANS weathered the financial crisis better than other retail bank asset classes. Source: McKinsey & Company, Retail Banking Insights May 2014
  • 28.
    BE THE DISRUPTION Source:McKinsey & Company, Retail Banking Insights May 2014 AUTO DEALERS “…To be successful, banks have to adopt a pricing process and discipline that reflects the peculiarities of pricing in auto finance.”
  • 29.
    BE THE DISRUPTION RETAILBANKERS • Build a team of traditional players and new players • Automate to simplify process and reduce costs • Collaborate with innovators that understand your unique needs • Collect and analyze your data to know, not guess, what’s going on in your market • Buy, build, collaborate, integrate
  • 30.
    BE THE DISRUPTION CHANGEIS inevitable, “STRUGGLE” IS optional. -John Maxwell
  • 31.

Editor's Notes

  • #3 Let's make these photos and heads larger and maybe below the main title. It seems a little unfinished or add because his image is flush right but maybe that’s on purpose/cool thing.
  • #5 If you do a search for word cloud tons of them come up: https://www.google.com/search?q=word+cloud&ie=utf-8&oe=utf-8
  • #6 Should we bold key words to make them stand out? This quote seems long to me and if they don’t read it they’ll see key words….
  • #8 I know it’s obvious what “it” is but we should add [bitcoin] in brackets at beginning? And let’s bold some words to be consistent if we bolded other words in previous quote.
  • #9 I know it’s obvious what “it” is but we should add [bitcoin] in brackets at beginning? And let’s bold some words to be consistent if we bolded other words in previous quote.
  • #10 I know it’s obvious what “it” is but we should add [bitcoin] in brackets at beginning? And let’s bold some words to be consistent if we bolded other words in previous quote.
  • #11 I know it’s obvious what “it” is but we should add [bitcoin] in brackets at beginning? And let’s bold some words to be consistent if we bolded other words in previous quote.
  • #13 The bullets underneath “low processing fees” don’t necessarily tie back to low fees….should we rearrange a little?
  • #15 Can we say “Immersive multimedia” OR “Computer-simulated reality” – do we need both? Instead of “only recently the landscape has shifted” can we say that now business is adopting or businesses are finding ways to use to their advantage vs just gamers and tech/innovators
  • #16 Can we start the quote with “….the most highly satisfied customers….” and then reference JD Power study?
  • #17 Can we start the quote with “….the most highly satisfied customers….” and then reference JD Power study?
  • #18 I know we are deleting digital disruption….should we add something about automated communication and text? That’s more of a question for GM but I say let’s add it in and she can adjust….Automated Communication
  • #21 I’d like to turn this into just “who are they?” and then an image like the hands/phone and then shorten that wording or delete it….or make it bigger so you can see it….wrote that before we talked….
  • #22 Headline part bolded/unbolded.
  • #23 What’s the main point on this one? Are we talking about the blue items on the left or no? Dark background is hard to see. We are just trying to say that it’s a large market….seems busy…could just have the grey bars with numbers and the statement about being biggest in us history…
  • #24 We could do a new image that makes the point of living with parents…
  • #25 Cut the copy and make bigger with image.
  • #28 This just a lot to take in but if it’s huge I guess ok.