Customer service tristate 2015
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This document discusses the importance of amazing customer service. It emphasizes making customers happy by saying yes to reasonable requests and focusing on positivity rather than negativity. Impressions from employees can impact customer service, so what employees say should be considered carefully. Small acts of customer service can save money by creating happy customers who return. The goal should be making people feel safe, welcomed and helping them in the way they ask rather than telling them how to find help.
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This document contains the results of a personality assessment taken by the recipient. It includes 21 multiple choice questions to determine whether the person has a more organizational or creative thinking style. The document then provides instructions on how to score the assessment and what the score implies about the person's thinking preferences. It also includes some interactive questions divided by score range to engage participants in a lighthearted way.
Age 9 15 year old social media Safety
This is the program presented by Steve Maguire, M.Ed at The Gates Intermediate School on November 17, 2015.
Old Colony YMCA April 20, 2015
This is professional speaker Steve Maguire's 1/2 day staff training event for the Old Colony YMCA at the Whitman Middle School in Whitman, MA. This session covered many topics including... customer service, verbal and non-verbal communication, goal setting and the reality of working with families and kids.
Sprinting in the dark 2015 Tri-State Conference
This is Steve Maguire's first session at the Tri-State Camp Conference on March 17, 2015. Steve is a professional speaker and summer camp staff trainer.
Tri state 2015 - session 2 am
This is Steve Maguire's Second session from Tuesday morning March 17, 2015 at the Tri-State Camp conference in Atlantic City New Jersey
Hull public schools 2015
This document appears to be notes from a presentation or training for educators. Some of the key points discussed include:
- The importance of matching presenters' energy levels to participants and keeping students as the ultimate goal
- Emphasizing that students should be the top priority at all times
- Promoting communicating effectively, balancing work and life, continuing learning, and adding joy to the day
- Avoiding judging others without understanding their full story or situation
Steve Maguire's Keynote presentations for schools
This document appears to be from a presentation given to educators at a school. It includes the speaker's contact information and outlines several key points that were discussed:
- June, July, and August represent the school year and summer break.
- Students' well-being should be the top priority, and educators should focus on students having fun and reducing their stress.
- Educators are encouraged to communicate effectively, show empathy, and add positivity and joy rather than negativity.
- Building strong relationships with students, families, and colleagues is emphasized.
Crush it! 20 do nows for the summer of 2012
This document outlines 20 goals and activities for the summer of 2012, as presented by Steve Maguire. They include visiting other camps, providing excellent follow-up, using qualitative evaluation forms, improving meetings and traditions, conducting staff training programs, and emphasizing good customer service. The goals are meant to help individuals and camps have a successful summer.
Crush it! 20 do nows for the summer of 2012
This document outlines 20 goals and activities for the summer of 2012, as presented by Steve Maguire. They include visiting other camps, providing excellent follow-up, using qualitative evaluation forms, improving meetings and traditions, conducting staff training programs, and emphasizing good customer service. The goals are meant to help individuals and camps be more effective in working with children and staff.
Summer camp or country club?
The is the "Summer camp or Country Club" presentation given by Steve Maguire @ the ACA Tri-State Conference on Wednesday March 14, 2012.
Transitioning to leadership team
This is a breakout session presented by Steve Maguire at the EPIC event on March 13, 2012 in Atlantic City, NJ. www.maguirepresentations.com
Characteristics of a great admin team
This is one of the breakout sessions presented by Steve Maguire at the EPIC event on March 13, 2012 in Atlantic City, NJ... www.maguirepresentations.com
Epic 2012 tri state
The document provides 20 tips for making oneself irreplaceable at their job. It encourages employees to go above and beyond by staying late, arriving early, doing multiple jobs with a smile. It suggests handling each task only once to be efficient and organized. While giving 100% at work, it cautions against letting the job take over one's entire life. It promotes developing strengths and weaknesses with colleagues, improving facilitation skills, being amazing at follow up, putting in time to learn, ongoing professional development, strong communication skills, learning from other camps, and maintaining a customer service perspective.
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Customer service tristate 2015
- 5. Why do kids come to your camp?
- 6. Our goal of AMAZING customer service should be to make any reasonable customer happy
- 7. If the expectation of what the customer is going to ask is ‘unreasonable’ or negative, that is how we will respond!
- 8. ct greatness… not nega
- 9. What/who our employees talk about could be picked up on by anyone!
- 10. Impressions make customer service! • Line of cars around the corner waiting to get to the drive through • As the line increases, two employees (upper teens, low twenties) come outside for a smoke break
- 12. “I’m sposed to be on like mega-psych meds, but they make me feel wicked retarded, so I don’t take them. F&@k that”
- 14. When people feel safe, they will want to return
- 16. One small act can make some happy, but it might save you $$$$$ as well
- 17. “Little things are big things” Bertuccis
- 18. Let’s talk $$$$$… • * Some percent of our budget should be allocated to customer service… Giveaways, thank yous, feel goods, branding • * Think about what our customer is paying for our services and think how you can sacrifice a small portion of that $$$$ to return it to them in another form
- 21. The decision to ask for help means a person wants HELP! Not how to find the help!
- 23. Lots of people want to feel welcomed or welcomed back somewhere
- 25. Best and worst customer service you have ever experienced? Why? How did it make you feel?
- 26. Customer Service What does it mean to us at camp? How do you feel like you best provide it now? What does it look like at your camp?