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Is your company going through change management?
Why not do the right thing and help those employees who have helped your business along the way with their next career move...
Your company reputation speaks volumes.....
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The key to success is having a strong sales pitch that not only sounds better than the competition, but one that also clearly communicates to prospects.
If you sell insurance, join us for our webinar on “How to Build a Strong Sales Pitch When Selling Insurance” where we will break down how to stand out from the competition and build interest at the same time.
Bob London Master Class - Aligning voice of your customer with voice of your ...Chief Listening Officers
HOW TO GROW BY TEARING DOWN THE VENDOR-CUSTOMER WALL
A master class on aligning the voice of your customer with the voice of your company
In this two-part master class, "B2B marketing Jedi" (per Forbes.com) and customer discovery expert Bob London will deliver actionable tips for how to
Uncover your customers' Elevator Rant - what they're really saying when vendors aren't around; and
Craft an authentic, customer-first messaging strategy that will increase your marketing and sales traction.
Bob has conducted over 2,300 conversations with his clients' customers and used the resulting insights to develop their go-to-market messaging - as well as build a compelling Strategic Narrative that creates excitement and buy-in from employees, customers and investors alike.
Session I: Uncovering Your Customer's Elevator Rant
Bob's disruptive customer discovery questions that yield candid responses
How to frame conversations, ask questions and follow up
Tips on "listening between the lines" to maximize insights
Session II: (to follow) Crafting a Customer-First Messaging Strategy
Positioning your company in the marketplace
Developing a crisp, winning value proposition
Creating sales messages that start with the customer
These sessions are designed to give Founders, business owners and senior B2B executives - CEOs, CMOs, Chief Revenue Officers and Chief Customer Officers - immediate and actionable takeaways.
Starting Small: Making Your People Strategy Work For YouBambooHR
In today’s competitive labor market, where employees have multiple options of where they can take their talent, it can be particularly challenging for small businesses to compete for top talent, given their limited resources. For small businesses to succeed in the long term, they need to focus on people first - that means investing in building a great culture and in technology that helps them maximize the potential of their human capital. Small business executives and HR professionals each have critical roles to play in these arenas.
Join BambooHR, PayScale, Officevibe, and BizLibrary to explore ways that smaller companies can make each dollar count toward long-term success as they build a solid foundation for their organizations.
Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...Chief Listening Officers
In Part I of this Master Class, we talked about uncovering your customers elevator rant which is basically the topics that are most important to them that they share on the proverbial elevator when there are no vendors around. And how important it is to understand those rants and the language they use - because that’s the language we’re going to use back to them when we message them.
And that’s what this presentation is about: Synthesizing the voice of your customers into a compelling, customer-first messaging strategy.
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As a complement to our ‘Reality of the Customer Experience’ session, we take a similar behind-the-scenes look at what’s happening in your stores – from the employee perspective. As sales were happening, our reps were there: shadowing, watching and asking lots of questions. Why aren’t certain employees offering handset insurance or phone trade-in? What information do employees still need and want? Are they pushing certain products over others and if so, why? On the flip side, what are the outstanding sales reps doing? We’ve interviewed them and asked them what motivates them and what sales techniques work best. At the end of the day, employees’ success is your success. This session will take you to the core of their success.
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Why not do the right thing and help those employees who have helped your business along the way with their next career move...
Your company reputation speaks volumes.....
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It can be tough to sell insurance. Everybody needs it, nobody enjoys buying it, and a lot of people sell it.
The key to success is having a strong sales pitch that not only sounds better than the competition, but one that also clearly communicates to prospects.
If you sell insurance, join us for our webinar on “How to Build a Strong Sales Pitch When Selling Insurance” where we will break down how to stand out from the competition and build interest at the same time.
Bob London Master Class - Aligning voice of your customer with voice of your ...Chief Listening Officers
HOW TO GROW BY TEARING DOWN THE VENDOR-CUSTOMER WALL
A master class on aligning the voice of your customer with the voice of your company
In this two-part master class, "B2B marketing Jedi" (per Forbes.com) and customer discovery expert Bob London will deliver actionable tips for how to
Uncover your customers' Elevator Rant - what they're really saying when vendors aren't around; and
Craft an authentic, customer-first messaging strategy that will increase your marketing and sales traction.
Bob has conducted over 2,300 conversations with his clients' customers and used the resulting insights to develop their go-to-market messaging - as well as build a compelling Strategic Narrative that creates excitement and buy-in from employees, customers and investors alike.
Session I: Uncovering Your Customer's Elevator Rant
Bob's disruptive customer discovery questions that yield candid responses
How to frame conversations, ask questions and follow up
Tips on "listening between the lines" to maximize insights
Session II: (to follow) Crafting a Customer-First Messaging Strategy
Positioning your company in the marketplace
Developing a crisp, winning value proposition
Creating sales messages that start with the customer
These sessions are designed to give Founders, business owners and senior B2B executives - CEOs, CMOs, Chief Revenue Officers and Chief Customer Officers - immediate and actionable takeaways.
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In today’s competitive labor market, where employees have multiple options of where they can take their talent, it can be particularly challenging for small businesses to compete for top talent, given their limited resources. For small businesses to succeed in the long term, they need to focus on people first - that means investing in building a great culture and in technology that helps them maximize the potential of their human capital. Small business executives and HR professionals each have critical roles to play in these arenas.
Join BambooHR, PayScale, Officevibe, and BizLibrary to explore ways that smaller companies can make each dollar count toward long-term success as they build a solid foundation for their organizations.
Bob London Master Class, Part II - Aligning Voice of Customer & Voice of Your...Chief Listening Officers
In Part I of this Master Class, we talked about uncovering your customers elevator rant which is basically the topics that are most important to them that they share on the proverbial elevator when there are no vendors around. And how important it is to understand those rants and the language they use - because that’s the language we’re going to use back to them when we message them.
And that’s what this presentation is about: Synthesizing the voice of your customers into a compelling, customer-first messaging strategy.
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As a complement to our ‘Reality of the Customer Experience’ session, we take a similar behind-the-scenes look at what’s happening in your stores – from the employee perspective. As sales were happening, our reps were there: shadowing, watching and asking lots of questions. Why aren’t certain employees offering handset insurance or phone trade-in? What information do employees still need and want? Are they pushing certain products over others and if so, why? On the flip side, what are the outstanding sales reps doing? We’ve interviewed them and asked them what motivates them and what sales techniques work best. At the end of the day, employees’ success is your success. This session will take you to the core of their success.
Lou Adler & Lever Webinar: How Dumping Skills-Infested Job Descriptions Will ...Lever Inc.
In this webcast, recruiting thought leader Lou Adler shares how to hire the right people for the right jobs through a new approach to job descriptions. The key: focus on the work needed to be done, not the skills needed to do the work.
Recruiting can be stressful. Instead of panicking and trying to increase your recruiting quantity, focus instead on putting things in place to improve your recruiting quality.
Join JD Conway of BambooHR and Jan Choi of Jobvite as they share insights on how to proceed with a lean recruiting program and progress toward recruiting success.
Blacksmith International has been sculpted around an exceptional culture. Our team members are more than co-workers and meetings more than agendas. We believe the satisfaction of our customers stems from the happiness of our team.
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How do some of the best companies in the world bring company values to life for employees? If you have a set of core values, how can you lift them off the page so that the whole business understands and embraces the culture they're part of?
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If your sales organization is struggling, your most significant constraint might be the policies you create and enforce. Too many sales leaders spend the majority of their time creating policies/rules and playing the role of referee resolving policy disputes.
Many of us know people in our lives--whether at work, in our family, or among our circle of friends--who take their athletic pursuits pretty seriously. Whether they're amateur runners, swimmers, lifters, tennis players, or triathletes, they approach their workouts, their competitions, even their fun in a very methodical, purposeful, almost scientific way. They know it's the only way to grow and improve.
Surprisingly, many of these same people treat their chosen profession with a much less serious or methodical approach. They have much to learn--from themselves! In the brief slide show below, we share just five attributes successful salespeople have in common with successful athletes. Who should you be sharing this with?
Are you on the right career path? Find out. If you're miserable day in and day out, it might not be your boss. It might be that you're on the wrong path.
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Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
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As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
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Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
2. WE DON’T WANT PEOPLE TO BE
OBSESSED WITH RULES AND
PROTOCOLS. WE WANT THEM
TO USE THEIR INSTINCTS.
OUR PEOPLE...?
THEY ARE THE
ABSOLUTE
BEST!
JOHN HENLEY
MANAGING PARTNER
MATT SUNSHINE
MANAGING PARTNER
3. WE HAVE A SENSE
OF COMMUNITY
THAT’S DIFFERENT.
JIM HOPES
MANAGING PARTNER
5. the culture of this
company is so warm
and inviting.
it’s a sense
of family.
6. WHAT WE DO:
Improve Sales Performance
OUR REASON FOR BEING:
We exist to help companies
Turn Talent into Performance.
TALENT + TRAINING + TACTICS
= PERFORMANCE
7. WHAT WE DO:
INCREASE QUALITY LEADS AND APPOINTMENTS
OUR REASON FOR BEING:
We exist to DELIVER INBOUND SALES RESULTS.
INBOUND MARKETING + SALES
PERFORMANCE = RESULTS
9. History
1983 1993 2000 2000 2000 2008 2014
Counselor Selling
System (CSS) founded
by Steve Marx in
Worcester, MA.
Company begins
operating as
The Center for Sales
Strategy (CSS).
Centralized classroom
training for CFS moves
online.
Partner with Talent+
for talent-based
assessments.
Steve Marx passes
leadership to
Jim Hopes and
John Henley.
Our first simulation-
based workshop
debuts.
Inbound marketing
division becomes
LeadG2.
10. History
2014 2015 2015 2016 2016 2018 2018
Talent department
launches online talent
management
dashboard tool.
Jim Hopes passes
ownership to Matt
Sunshine.
Culture committee
creates strong sense of
camaraderie and
strengthens a common
culture within our
company.
Dani Buckley promoted
to General Manager of
LeadG2.
The new position of
Partner is added as we
celebrate 35 years.
Talent department
launches online sales
talent assessments.
The Sales Accelerator
online courses are
launched.
13. We have three cultural values we live by:
QUALITY
INTEGRITY
RESPONSIVENESS
These are the foundation that unite our employees and create a common culture.
15. Quality
We never fail to deliver our best when it comes to meeting
our customers’ most pressing needs.
16. we work with a
committed team,
and that shines
through to our
clients.
17. Quality
• Push for more effective, innovative, and
ground-breaking tactics.
• Work intentionally, thinking projects
through from beginning to end.
• Execute our plans with strategy and
precision.
• Take pride in meeting and exceeding the
expectations.
• Deliver mic-drop material that is above
and beyond what was asked of us.
• Hire the right people for the right job to
ensure excellence in every role.
• Practice what we teach.
• Don't just solve a problem. We provide
the best solution.
At CSS and LeadG2, QUALITY is our standard. We…
18. we’re treated as
professionals. we’re
given the tools and the
resources, and then they
give us the freedom and
the trust to go out and do
what we do best.
19. “Whenaskedtoreviewa
clientproject, weREVIEW
itwithafine-toothcomb
torecommendchangesto
theproject, butalso
providedimprovementsto
makeitstrongerthan
intended. “
“Whencoaching, we
requestVBR'sbetween
callstohelpmakethe
clientbetter. It'snot
listedaspartofthe
service, butifwecanhelp
thembebetter, then
togetherwewin. “
“Strategicandthorough
preparationcallswiththe
clientbeforeworkshopsto
deliverwhattheyneedand
tospeaktothemontheir
levelandtailorour
languagethatis100%
relevant. ”
“Anemployeethat
providesconsistent,
thorough, buttoned-up
communicationwith
clientscarriesour
standardof
professionalismandbrand
intothemarkets. “
HOW DO WE DELIVER QUALITY?
20. you’re encouraged to
think differently and
think independently.
then you’re given the
freedom to take those
ideas to completion.
22. we work with some of the
most well-known and
well-respected clients
all over the country.
They all have things they
are trying ot achieve. We
help them get there.
24. our goal as a
group is really
just to make a
difference for
them (clients)!
25. Integrity
• Guide our clients to make the best decisions for
their company and their people, even if it does not
benefit us.
• Do what we say we’re going to do and maintain
strong bonds of trust.
• Do the right things for the right reasons, focusing
on putting our clients first.
• Provide honest feedback, telling it like it is even if
it’s tough to hear, so we can truly help.
• Keep our clients' secrets. Trust is the foundation of
long client relationships.
• Care so damn much.
• Are often included in the highest-level, most
confidential and sensitive conversations at our
clients' organizations.
• Never sugarcoat the problems, but rather roll up
our sleeves to help solve them.
• Know that an organization is only as good as the
people who work there, so we focus on the people.
We serve our clients as experts, advisors, and
friends.
• Hire good people with good judgement. Others just
don’t make it here long!
• Never over-promise or under-deliver.
At CSS and LeadG2, INTEGRITY is of utmost importance. We…
27. “ Ownerof largest and
longest client put son
through theTalent
Assessment andcameback
unrecommended. Initially
upset, herequested
feedback. After
assessment andassociated
behaviorsdiscussion, owner
realized CSStold him
nothing hedidn’t know and
appreciated thehonesty. “
“ Our clients start
conversations with,
"This is confidential
right?" or, "Let me shut
my door." Which is
evidence of our trust
and integrity at work. “
“ During a SalesDiagnostic,
weuncovered a number of
challengesand
opportunitiesfor
improvement. Wedon't
sugar coat theproblems
becauseif thingsdidn't
change, wecould
foreshadow theimpact in
theyearto come. So, we
rolled up oursleevesand
helped solvetheissues. “
“ A qualitysalesperson
appliedfora management
position. HetookthePCMI,
which cameback as, "Not
Recommended." Hismanager
worried thesalesperson
would quit if not promoted,
so wedeveloped a plan to
help him grow in hiscurrent
rolewith themanagement
talentshehad, and heis
still employed today. “
“ A client requested help
with inbound marketing
and a complete website
makeover. While
wanting the business,
we had to honestly say
that website re-hauls
are not in our wheel-
house, and turn them
elsewhere. “
HOW DO WE DELIVER INTEGRITY?
29. Responsiveness
We never fail to give prompt, focused attention to the needs
of the clients, partners, and coworkers.
30. our clients know
when working with
us that we are
going to keep things
consistent and
moving along.
31. Responsiveness
• Don’t really work 24/7, but our clients often think
we do!
• Encourage our employees to make decisions and
limit the red tape. We hire smart people and we let
them be smart, eliminating corporate structure
road-blocks.
• Hire people who love to work and who have a
natural sense of urgency.
• Get back to people fast, returning emails, texts, and
phone calls before most would expect. To provide
the best response in a quick manner,
communications may come in two parts: first, a
quick acknowledgement and response to show we
care, and then the more thoughtful response.
• Apologize for our mistakes.
• Treat our team with the same respect and sense of
urgency that we do our clients.
• Believe our days start and end with our clients.
• Accommodate every time zone… including New
Zealand!
• Surprise and delight our clients by turning important
things around quicker than expected.
• Don’t have to tell our clients we are responsive –
they tell us!
At CSS and LeadG2, RESPONSIVENESS is at our core. We…
32. i was sold on
the center for
sales strategy
and leadg2 because
of the people.
33. “ LeadG2 stayedupall
nightwith all hands on
deck to make sure
multiple clients made
mandatory changes for
online compliance. “
“ Whenaconsultantgota
greenlighttosignthedeal
inameetingat1PMbut
neededthecontractby2PM
beforeclientwenton2-
weekvacation, ourteam
gotthecontractprepped
andsentbeforeclientleft
theoffice.“
“ Our Helpdesk that
typically responds to
employees and clients
with exactly what they
needwithin an hour. “
“ Our consultants set
their schedule to answer
calls andemails when
the client is in business-
even when it means calls
at10PM atnightto meet
with a New Zealand
client. “
HOW DO WE DELIVER RESPONSIVENESS?